Best Flights Pty Ltd (“Best Flights”, “we”, “our” or “us”) is an on-line and Call Centre-based retail travel agent operating in Western Australia (ABN: 44 095 507 010), with its registered office in Perth.
Best Flights undertakes to use its best endeavours to safeguard the privacy and confidentiality of its users and your personal information.
Best Flights has created this Privacy Policy (“Policy”) in order to demonstrate our firm commitment to your privacy.
The following discloses the information-gathering and dissemination practices for this web site.
If you have any queries concerning your personal information or any questions relating to how we use the information, please email webmaster@bestflights.com.au.
What information do we collect?
When you register as a user or purchase any goods or services on the Best Flights website we may collect the information necessary to provide the services required.
Such information would at the very least include your name and an e-mail address.
We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests either in person, by telephone, SMS, letter, facsimile, email or through interactive website activities such as, but not restricted to; Facebook, MySpace and Twitter.
What do we use personal information for?
Should it be necessary to send your details to any carefully selected third parties when collecting or processing your information, we will provide you with details of these parties in advance.
We will also provide you with details of any other parties who wish to provide you with information and details of products and services relevant to your interests.
Any registration forms will give you the opportunity to opt out of receiving such information.
By law we are required to obtain your consent in the collection of sensitive information. We will assume that your consent has been given to the collection of all information which is supplied to Best Flights in accordance to this Privacy Policy, unless you state otherwise.
Best Flights at times will act as an agent for our wholesalers and providers for travel products and services. This means that Best Flights may collect personal information about you on behalf of the parties for whom we act as agent, for their internal purposes. Therefore the consent to the collection of sensitive information under this Privacy Policy, applies equally to the parties for whom we act as agent, and whose products and services we sell. As we act as agent for a large amount of companies, it is not possible for us to set out in this Privacy Policy how each of these companies will use your personal information individually.
What safeguards are in place to protect the loss, misuse or alteration of your information?
All information you provide to Best Flights is treated with the utmost confidentiality.
Your information is stored safely on our computer systems with robust physical, electronic security devices, and procedural guidelines to safeguard your details.
Your online payment transactions are processed through SSL encryption using the highest level of EV (Extended Validation) VeriSign digitally-signed certificate on our secure servers, along with the use of secure and fraud-resistant e-commerce technology via our payment gateway, Card Access Services [CAS] ECom Gateway is PCIDSS certified.
What other information should I know about my privacy?
Best Flights site contains links to other websites. Please note that when you click on one of these links, you are entering another website for which Best Flights has no responsibility.
We encourage you to read the privacy statements of all such sites as their policies may be materially different from Best Flights Privacy Policy.
Of course, you are solely responsible for maintaining the secrecy of your passwords and any account information. Please be very careful, responsible, and alert with this information, especially when you're online.
In addition to the circumstances described above, Best Flights may disclose member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith or belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Best Flights Pty Ltd or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Disclosure of member information by Best Flights will be warranted but not limited to the enforcement of the Terms and Conditions, when Best Flights is required to do so by law and in the defence of Best Flights in any action or protection of property.
E-mail messages
If you decide you would like to receive a weekly e-mail you will receive a summary of Best Flights news. It is possible that this will be sponsored by third parties so their details will appear on the e-mail.
To remove yourself from this e-mail list at any time, simply click on the link provided at the bottom of the received email and follow the instructions to be removed from the database.
Information to Improve our Site
We also collect information automatically about your visit to our site.
This information is used to help us; analyse browsing preferences so that we can regularly improve our website; identification of fraud or error; developing, improving and marketing our travel products and services; to analyse trends in sales and travel activities; and to facilitate your participation in loyalty programs.
Cookies
We may use cookies in components of the website to allow us to personalise our service to you.
If you do not want a cookie you can always set your browser to deny it.
Choice/Opt-Out
You can send mail to the following postal address:
PO Box 384
Leederville, WA 6903
Phone: 1300 767 757
Phone: International: +61 8 9438 6899
Fax:(08) 9438 6966
Fax: International: +61 8 9438 6966
Email: privacy@bestflights.com.au
Changes to this Policy
Any material changes in the way Best Flights uses personal information will be described in future versions of this Privacy Statement. We reserve the right to change our Policy at any time. Should a change occur the amendment would be posted on our website.
Of course, you may always submit concerns regarding our Privacy Statement or our privacy practices to privacy@bestflights.com.au
Best Flights will attempt to respond to all reasonable concerns or enquiries within five business days of receipt.