In this policy, Best Flights means Best Flights Pty Limited and all of its subsidiaries, related bodies corporate, associated entities and franchised agents (if any).
We collect your personal information directly from you in the course of providing a product or service or when you have other dealings with us. For example, your personal information will be collected when you deal with us over the telephone, send us a letter or an email, visit our website, complete an online registration form, provide information to complete a booking or subscribe to a service provided by us
We only collect personal information about you that is relevant to your travel arrangements or that will enable us to provide you with our goods and services.
We may use your personal information to:
Promotions on our website may be sponsored by a third party or may be co-sponsored. Some or all of the information collected during a promotion may be disclosed to the party which sponsors or co-sponsors the promotion. We may disclose your personal information to third parties when we contract out some of our functions and activities. For example, we may provide names and addresses to a mailing house to send brochures or marketing material to you. In these circumstances, we prohibit third parties from using your personal information, except for the specific purpose for which we supply it.
We store personal information in a combination of secure computer storage facilities, paper based facilities and other records.
We will endeavour to take all reasonable precautions to maintain the security of the information in our systems. We use a combination of security measures to prevent the unauthorised access of our servers and regularly review our security policies.
The payment pages on this site are encrypted using the internationally accepted security system SSL (Secure Sockets Layer) to encrypt all credit card payments over the web. This means that the information from these pages are sent back to our server in a secure fashion and cannot be intercepted.
Subject to some exceptions contained in the Privacy Act, you can find out what personal information we hold about you. You can contact us to find out about the personal information we hold about you. We will need to verify your identity before giving you access. Depending on the complexity of your request, we may charge a fee for processing the request.
Your personal information may be accessible to you on our website with your password or to any other person who has your password. We do not collect personal information about you from any other source and will rely on the accuracy of information you provide us.
If your personal information changes, please update it using your password or contact us.
If you do not wish to use a cookie, you can adjust your browser settings to reject cookies or notify you when they are being used.
We will only collect, use or disclose sensitive information with your consent and where it is desirable for your travel arrangements. Otherwise, we will not collect, use or disclose information about you unless required to do so by law. Sensitive information, as defined by law, is any information about a person's racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information.
Serving customers well is very important to us. As part of this service, we may use your personal information to identify a product or service that you may be interested in. We may contact you from time to time to let you know about new or exciting products or services and special offers. You may contact us at any time if you do not wish to receive marketing information.
If you have a privacy complaint or wish to update or access the personal information that we hold about you, please contact our Privacy Officer, Alex Carrodus on firstname.lastname@example.org. If your complaint is not satisfactorily resolved, you may lodge a complaint with the Federal Commissioner. For more information on privacy, you can contact the Privacy Commissioner's hotline service on 1300 363 992 or visit the Australian Federal Privacy Commissionerâ€™s website at www.privacy.gov.au.