Best Flights Terms & Conditions

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Please read the following terms and conditions carefully. By using this web site, you agree and accept to be legally bound, unconditionally, by the terms and conditions. If you do not agree then you must not use this website and you must not make any booking with Best Flights Pty Ltd.

Pricing

Prices on the Best Flights website, and in the online booking engine, are subject to availability and conditions may change without notice. Although every care has been taken the prices are not guaranteed until paid in full and documents have been issued. Unless otherwise stated prices shown are in Australian Dollars (AUD) and are fully inclusive of taxes, levies, government charges and other applicable fees.

For some international flights and Low Cost Carrier bookings flight pricing has been converted to AUD using the exchange rate at the time the booking is made. Variations to your final price may occur due to currency fluctuations. Please note, where any pricing has been converted from a foreign currency, payments are processed in the original currency and your credit card company may charge a conversion fee. These could range between 1-3% of the total charge.

Seasonal surcharges and blackout dates may apply depending on date of travel.

Please note that bookings for infants do NOT include a seat unless a child price has been paid for.

Low Cost Carrier Bookings

Please note there are recent new rules for taking liquids, aerosols and gels on flights. Please ensure you read the Security Guide for Carry-on Baggage at International Airports

Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly prior to your scheduled departure if you require to add or increase your check-in baggage limit. Baggage fees may be charged directly by the airline for adding or increasing check-in baggage allowances, please note higher charges may be imposed at the airport for any additional requirements that are not pre-arranged. Check-in baggage fees are non-refundable once purchased.

Payments

For bookings made via the Best Flights Call Centre a minimum deposit amount of AUD$165.00 per person for flight bookings and AUD$300.00 per person for package holidays is charged.

All deposit payments are non-refundable.

The due date for balance payment for travel arrangements made via the Best Flights Call Centre is 8 weeks prior to departure or the ticketing deadline imposed by the airline and/or wholesaler, whichever is earlier. Best Flights is not responsible for any changes made by a third party to the balance due date and prices are not guaranteed until payment has been made in full and documents have been processed.

All online bookings require full payment at the time of booking. In some instances, payment for international tickets can be made or taken after the online booking process is completed.

Where a Best Flights Service fee is charged, this fee is non-refundable.

 

Credit Card Payments

Best Flights reserves the right to charge administration/service fees for payments made by credit card. Card types accepted by Best Flights are Visa, MasterCard, Amex & Diners. Transactions made using these card types incur charges ranging from 2-4% dependent on what credit card issuer is utilised.

Best Flights reserves the right to pass on your credit card details, and any other essential booking details, to a third party supplier who may charge your card directly for all or part of your booking payment. For details of how we collect and use your personal information please view our Privacy Policy.

Any travel booking made with Best Flights is subject to your credit card approval for the transaction. If your credit card is not approved we will contact you but accept no responsibility for any costs incurred in the event we are unable to contact you.

In some instances you may be required to provide verification documentation to substantiate identity. This is to assist the company in validating the integrity of the credit card information. This process is in place to reduce the potential risk of fraud. If we are unable to contact the card holder to make such verifications Best Flights cannot accept responsibility for any rebooking costs for missed ticketing deadlines. Under such circumstances any booking arrangements will be cancelled.

If for any reason any travel service provider, including airlines, do not provide the services to which you have been contracted, the liability is against that provider, and not against Best Flights Pty Ltd. If payment for such a service was made to Best Flights Pty Ltd by credit card, by accepting these booking conditions, you agree that you will not seek to charge back your credit card payment to Best Flights Pty Ltd.

Changes to your flight times.

It is your responsibility to contact the airline prior to departure to ensure there is no change to the schedule departure time. Best Flights will always endeavour to contact you if we are made aware of any such changes but will not be liable for any costs incurred if contact has not been made.

All airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to collect all travel documents from us prior to travel.

Passports, Visas & Health Requirements

Visas, including transit visas, are the passengers own responsibility. For more information please log on to: www.dfat.gov.au or www.smartraveller.gov.au.

Please check with the respective Embassy or Consulate of each country that you are scheduled to visit, as many destinations require visas for both Australian and Non-Australian Passport holders. You may also log on to: www.visalink.com.au.

It is your own responsibility to ensure all travellers have valid passports. Any penalties, or extra costs incurred if any documents are not accepted by any authorities will be your responsibility.

Please ensure you have at least 6 months validity on your passport from the date of your return and that that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees.

International travellers booked on flights to the Unites States, including Hawaii, must pre-register their intent to travel under the US Visa Waiver Program. Applications can be made via the Electronic System for Travel Authorisation website, and each passenger must complete this application a minimum of 72 hours prior to their flight departure. Passengers who fail to complete their application may be refused to board their flight by the airline.

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation

Carry-on baggage at international airports:

Please note there are recent new rules for taking liquids, aerosols and gels on flights. Please ensure you read the Security Guide for Carry-on Baggage at International Airports

Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly prior to your scheduled departure if you require to add or increase your check-in baggage limit. Baggage fees may be charged directly by the airline for adding or increasing check-in baggage allowances, please note higher charges may be imposed at the airport for any additional requirements that are not pre-arranged. Check-in baggage fees are non-refundable once purchased.

Amendment & Cancellation Fees

Cancellation & Amendment charges vary from product to product and service to service.

ALL bookings made with Best Flights incur fees for changes made to the original booking, as well as cancellation fees. These fees are charged by the product providers AND by Best Flights.

The majority of airfares are non-refundable and, although many do allow amendments to be made, fees will be charged by all parties. ALL Best Flights service and credit card fees are non-refundable.

Best Flights reserves the right to charge a minimum of AUD$55 per person for amendments made to a booking prior to ticketing and a minimum of AUD$110 for amendments made after ticketing. These fees are in addition to any fees charged by the travel provider. The minimum charge for domestic flight bookings amendment is AUD$95 in addition to the increase in fare and taxes. Virgin Australia, Jetstar, Tiger Airways or any Low Cost Carrier changes must be made directly with the airlines directly.

All airline tickets must be issued in the name of the passport/photo identity holder. Some carriers will deny carriage if the name varies and the booking may be cancelled. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees. It is your responsibility to ensure you are in possession of all travel documents prior to travel.

Best Flights also reserves the right to charge a minimum cancellation fee of AUD $350 per person for international departures, in addition to any charges made by the travel provider, which in some cases can be the loss of the full amount you have paid.

Please note that all travel providers charge amendment and cancellation fees and many treat passenger name changes and itinerary alterations as a full cancellation, and, as such, these changes can incur full cancellation charges. Best Flights recommends that all clients take out Fully Comprehensive Travel Insurance as per Australian Government guidelines and takes no responsibility for any client's decision to travel uninsured. Refunds of monies can take up to 16 weeks to obtain from the travel provider.

Please note that Best Flights are unable to refund any monies due until they have received the expected funds from the airline or supplier concerned.

If Best Flights takes any action to enforce the Terms and Conditions, it will be entitled to recover from you, and you agree to pay, all legal fees and expenses and any cost of litigation, in addition to any other relief, at law or in equity, to which such parties may be entitled.

Liability

Best Flights does not accept any liability for omissions of default of any third party providers. Best Flights does not accept any liability for damage, injury, delay, additional costs or inconvenience caused by any event or force majeure that is not under our direct control.

Best Flights is not liable for the cancellation of any services, or bankruptcy by third company providers, including all airlines.

If for any reason any travel service provider, including airlines, do not provide the services to which you have been contracted, the liability is against that provider, and not against Best Flights Pty Ltd. If payment for such a service was made to Best Flights Pty Ltd by credit card, by accepting these booking conditions, you agree that you will not seek to charge back your credit card payment to Best Flights Pty Ltd.

Best Flights disclaims and will be exempt from any liability under the law of contract, tort or by virtue of statutory enactment in relation to any:

1. loss to;
2. personal injury, death or illness of;
3. damage or theft of personal property of any sort of;
4. expense of inconvenience caused through delay to;
5. disappointed expectation of;
6. accident befalling;

the traveller or any dependents, arising out of any negligent act or omission, breach of any duty imposed by statute, breach of any law of the place of destination or on route to or from the destination, tort (whether intentional or unintentional), or breach of a contractual term, whether expressed or implied or breach of duty arising under or imposed by any law on the part of Best Flights, its servants or agents or of any sub-contractor or supplier of any product or service on the website.

Ticketing

For international and domestic departures e-tickets will be issued upon payment and completion of the booking process. In some instances Best Flights may not be able to issue an e-ticket on the flights and fare selected. Bookings that can not be issued as an e-ticket will have to be changed to comply with e-ticket regulations, a consultant from Best Flights will contact you to advise on alternative options. All other travel documentation, such as hotel, car hire, transfer and tour vouchers will be e-mailed to you as an e-document. Should the travel provider issue paper vouchers these will be posted to you no later than 14 days prior to departure.

Frequent Flyers & Special Requests

Best Flights does not offer advice on Frequent Flyer eligibility on flights that it advertises or that you have booked. For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online please ensure that you have entered your correct number in the special section featured in the booking engine. For Call Centre bookings please give your consultant your Frequent Flyer details and these will be put into your reservation. Best Flights does not take any responsibility should an airline not register your trip. You are advised to retain copies of your air ticket and boarding pass.

Special requests will be always passed on to the travel providers but can never be guaranteed.

Choice of Law & Jurisdiction

You agree with Best Flights that in so far as any contractual relationship is created between you and Best Flights by you making a booking through Best Flights then that contract is subject to the laws of Western Australia.

You agree to submit to the jurisdiction of the courts of Western Australia for the determination of any dispute and the making of any claim against Best Flights and acknowledge and agree that a court having jurisdiction in respect of the dispute or claim is the appropriate court.

If Best Flights takes any action to enforce the Terms and Conditions, it will be entitled to recover from you, and you agree to pay, all legal fees and expenses and any cost of litigation, in addition to any other relief, at law or in equity, to which such parties may be entitled.

Bookings Made with a "Low Cost Carrier" (LCC)?

What is a Low Cost Carrier?

In 2006 Low Cost Carriers offered a total of 550 million seats on nearly 4 million flights which represented 17% of the total number of seats on offer worldwide. As you can see these figures represent a significant share of the Air Travel Market, and their market share is set to increase hugely in the coming years as a result of the fantastic prices on offer.

The featured airlines on this page are all classed as “Low Cost Carrier” (LCC).

If you have booked with any of these airlines and you wish to amend or cancel your booking, you MUST contact the airline directly on the featured phone numbers.

These airlines usually keep their costs low by not including extra services like meals, entertainment, check-in baggage etc; however in many cases these can be purchased prior to departure, at the airport or onboard your flight.

Best Flights recommends that you contact your Low Cost Carrier directly at least 72 hours prior to departure of each flight to reconfirm.

Low Cost Carriers reserve the right to charge Credit Card merchant fees additionally to the airfare and taxes displayed. Credit Card merchant fees applied by the airline directly will be charged additionally to your credit card upon confirmation of your booking.

Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly if you require to increase your check-in baggage limit. Baggage fees may be charged by the airline or at the airport for any additional requirements and are non-refundable once purchased.

Please note that most airlines treat name changes and route and/or itinerary alterations as FULL CANCELLATION and can incur full cancellation charges.

All worldwide airlines charge amendment and cancellation fees. Best Flights will not take any responsibility for any clients who do not take out fully comprehensive insurance cover when booking to cover any eventualities.

Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.

Prices featured on the Best Flights search engine are in Australian dollars (AUD) based on the current daily rate of exchange, final payments and statements may differ from the amount shown due to currency conversion fluctuations.