We would like to thank everyone who has sent in feedback to us at Best Flights over the years.
We have been overwhelmed by your support and excitement in our website and services. Your comments and constructive remarks are helping us to fine tune our provision of service to you, our clients.
If you would like to add your voice and assist us in developing truly the best Travel site in Australia then email feedback@bestflights.com.au.
This section has now grown so huge that we've had to break it into year group categories... so if there doesn't look like there is much here for 2009, check these out!
Sent: Friday, December 28, 2001
Dear Lisa,
Thank you for your prompt reply regarding my impending travel to New York in March.
Your company... offers a much needed service and has now become a reference when comparing airline prices. Many of my friends have discovered "bestflights" and are equally impressed with your consistent endeavours to meet the needs of your customers. I look forward to continuing the contact as a subscriber to your newsletter and when I next travel.
My best wishes for the New Year.
Kind Regards - Graham
Sent: Thursday, December 13, 2001
Dear Gary,
Thanks for trying hard. I'm pleased that at least somewhere in the world planes are full, but it makes life difficult for the budget passenger!
In any case I thank you for your efforts and will make a point of booking with you next time and recommending your excellent website and prompt cheery service to my many travelling friends.
Best wishes for Christmas and New Year - Mark
Sent: Friday, December 14, 2001
Daryl - I want to say a huge thanks for all your work in booking my trip for me. I look forward to getting the Shangri La vouchers soon. I think anticipation is half the fun!!
Again, thank you for making this all so simple, and a very merry Christmas and new year.
Wendy
Sent: Tuesday, December 11, 2001
Saluti from Rome, where I work - and compliments on your site, which is cheerful and very aussie...
Best wishes, g'day, salve, etc. - Mark
Sent: Wednesday, December 12, 2001
Hi
Your website was a welcome relief to find.
Thanks, much appreciated - Tonia
Sent: Friday, December 07, 2001
Dear Lisa,
Thank you for your efficiency!! I really appreciate it. Please hold the tickets in your office until December 12... Once again thank you for your assistance and the efficient manner you have facilitated the booking and issuing of my flight tickets. This gives me great confidence for my future dealings with 'Best Flights'.
Please show this letter to your Manager/General Manager because I want to recommend you for your service. It is often extremely difficult to organize things like airline tickets by the Internet when in China, but you have made things very easy.
Sincerely - Bruce
Sent: Tuesday, November 13, 2001
Dear Chris
Thank you so much for all your help. Not that I have that much experience in dealings with travel agents for overseas travel, but you have been most knowledgeable and helpful all the time and for that I am most grateful.
Look forward to getting the tickets in the mail in the next few days.
Regards - Margaret
Sent: Thursday, November 15, 2001
G'Day Sales
Me and the misses wish to fly to London Heathrow from Brisbane... I see that your specials are great compared to the Airline advertised flights.
Thanks for your help - Keith
Sent: Saturday, November 17, 2001
Good Morning Best Flights
You guys have some incredible airfare specials. Well done.
From Debbie & Andrew
Sent: Tuesday, November 13, 2001
Hi Gary,
I just wanted to let you know that I received excellent service from one of your staff members today. Your staff member 'Chris' helped me book a return flight to London today.
Not only was the price the cheapest around, but nothing was too much trouble for Chris. He was very friendly and helpful and went out of his way to secure the booking.
I'm the sort of person that HATES bad service but at the same time really appreciates good service. And I like to let people know about both. I can tell you now that I will be recommending your website to my friends and family.
Thankyou - Christian
Sent: Tuesday, November 13, 2001
Don't have any gripes about your site, I think it is terrific and has fabulous prices. The website is easy to work through for those of us who are not brilliant on the computer. What a find! I shan't use anywhere else in the future.
Thanks - Jean
Sent: Thursday, November 08, 2001
I love your very informative site. I am planning an RTW and have had very little help (after 2 weeks) from my local travel agent. Could you give me a quote for your New World Partners fare for the following route:
Thanks - Simon
Sent: Wednesday, November 07, 2001
Hi there,
I'm planning a trip to London next June and I was wondering if there are any Earlybird Specials for British Airways' World Traveller Plus available now or in the near future. I would appreciate any information you can give me. Thanks.
Love your newsletters, always enjoy reading them :-)
Regards - Peta
Sent: Tuesday, October 30, 2001
THANK YOU EVERY ONE
I was the lucky winner of the trip to Bali. The website is great. I am planning a trip to Europe and I have learnt a lot just by reading everything on the site.
Regards - Stephen
Sent: Sunday, October 28, 2001
Just to say that you are doing a great news letter. It's always interesting and well written with good content and I think that you have handled the difficult travel climate over the last few weeks really well.
Well done! (I thought that perhaps you might like some feedback from your mailing list.)
Lena
Sent: Sunday, October 28, 2001
How do you win the holiday to Fiji advertised in "The Sunday Mail" in Brisbane this Sunday? I visited your web page (and thought it was a 'breath of fresh air') and did not see anywhere where I leave my details, or do you just know that I visited? I hope so! So, maybe I will get a call or an email saying I won... fantastic!!!!
Well, either way, have a good weekend and BULA!
David and Tania
Sent: Wednesday, October 24, 2001
G'day all,
Great site, wish I had seen this before...
Do you have connections with agents in the UK or are you able to sell tickets for flights originating from the UK?
Thanks in anticipation - PC
Sent: Tuesday, October 23, 2001
I have just, for the first time, looked at your marvellous web site. My wife and I have been having trouble trying to find vacant reasonable priced return flights to Rome immediately after Christmas.
Thanking you in anticipation.
Your sincerely - Mike
Sent: Monday, October 15, 2001
Hello Bestflights,
A friend gave me your Internet address, and your web page is quite remarkable in terms of the amazing deals you seem to be able to offer.
Yours faithfully - Lachlan
Posted: Tuesday, October 9, 2001 on
http://www.balitravelforum.com
In Reply to: VALUE ONLINE TRAVEL AGENTS PLEASE? posted by DJ Silence on Tuesday, 9. October 2001 at 10:10 Bali Time:
Just booked a trip with bestflights, the thing I liked is that you call them on a free call number, tell them what you want after perusing the site, they get right back to you & are fast & efficient.
Posted: Tuesday, October 9, 2001 on
http://www.balitravelforum.com
In Reply to: VALUE ONLINE TRAVEL AGENTS PLEASE? posted by DJ Silence on Tuesday, 9. October 2001 at 10:10 Bali Time:
Thankyou to everyone who gave advice. After checking all of the travel websites recommended, I found www.bestflights.com.au to be far superior to their competitors, even keen to negotiate deals. Best prices by far, alot were surprising. On the whole very impressive.
Posted: Tuesday, October 9, 2001 on
http://www.balitravelforum.com
In Reply to: VALUE ONLINE TRAVEL AGENTS PLEASE? posted by DJ Silence on Tuesday, 9. October 2001 at 10:10 Bali Time:
Try www.bestflights.com.au These guys are fantastic. I got my Bali package here and found their prices to be cheap as... They deal from Perth but sell from All points in Australia. I spoke to Daryl there... Tell 'em you found this and he'll look after you.
Sent: Sunday, October 7, 2001
Hi, I have been on the net 10 years (15 trips , 3 cruises later) and have utilised many sites. Great to see one based in my own backyard.
Keep up the good work... have you been written up in the PC section of the West Australian yet?
Kind regards - Brenda
Sent: Sunday, September 23, 2001
I am overwhelmed by the choice you offer in round the world fares. Please advise me on the best one for my wife and me. Leaving on about April 20, 2002 we wish to depart from Perth and stop in Vancouver, B.C., then Catania, Sicily, then Tokyo returning to Perth by the end of May. We are members of Qantas frequent flyer program so if conditions and competitive fares permit it may be a good opportunity to accrue some points.
Thank you - Rod
Sent: Monday, September 10, 2001
Subject: Thanks for the Business class/First class 'specials' info.
You obviously get a hundred of these a day...so, today it is 101! What a great site - I am particularly pleased with being able to find an Australian travel site that has a business class/first class 'specials' section - thank you!
Regards
Mark
Sent: Thursday, September 06, 2001
Dear Daryl
I LOVED my Tokyo/Uk /Ireland holiday. Thankyou so much for being patient and constantly supportive throughout the planning and for your professionalism.
Thankyou and I hope to hear from you soon.
Take care - Cherry
Sent: Wednesday, September 05, 2001
Hi Gary,
We had a fantastic trip. The flights all ran smoothly and with minimal airport hassles. Our stay over in LA was great and from our room we watched planes landing every five minutes. Busy place. Great to be home though.
Thank you for your great work. Sorry it has taken so long to get back to you.
Robyn
Sent: Wednesday, August 22, 2001
Hi there,
I have been looking through your web sight and found lots of great deals. But I am very interested in your Asia Passes. I have an international ticket with Singapore airlines already and was wondering if I would still be entitled to this pass?
Hope you can help me with these questions.
Many thanks - EB
Sent: Monday, August 20, 2001
Subject: Congratulations
Congratulations on such a well written and informative newsletter which we look forward to very much. For the past twenty years my husband and I have travelled extensively throughout Europe and the West Indies. We look forward to making some bookings with you in the near future. Keep up the good work.
Joy
Sent: Monday, August 06, 2001
Hi,
I have just visited your site after seeing some advertising in the Sunday Mail yesterday (5th August). Congrats on its user friendliness and the type of information you provide. Allows the user to at least understand the conditions rather than just fares and no information like some sites...
Cheers - Terry
Sent: Sunday, July 22, 2001
Subject: Congrats on a great site
It's great to see a West Aussie site that beats even the major travel company sites hand down. Will definitely use you both for business and pleasure travel.
Regards
Nicole
Sent: Tuesday, July 17, 2001
Firstly congratulations on your excellent site. I have been looking at the European rail section which is excellent. However... will you be including rail passes for Switzerland on your site? They have an extensive rail system and have numerous rail passes but are not included on your list in their own right. Also I believe Italy has a similar system. Otherwise I found the section extremely informative.
Thanks - Margaret