Testimonials 2003

Sent: Wednesday, 31 December 2003

Ash,

Thanks for your help in setting this up, I'll contact you in the new year in regard to booking accommodation.

Have a good New Years eve - and don't drink too much!

Regards

Alan

Sent: Thursday, 25 December 2003

Sarah,

I don't know if you remember me, but I got in touch with you on a number of occasions regarding my ticket to England at the end of November. Given the fact that I had never travelled before and had to sort out all the things associated with this, it is fair to say that I was worried about a lot of minute details. I must admit though, no matter how many times I e-mailed you, you were always polite and provided me with a response that helped me
out greatly. I apologise for being such a pain in the you know where, but what I would also like to say is that your customer service was very
professional and right on the mark. Thank You for all of your assistance and I know if I need to travel anywhere whilst I am here in the UK, my first point of call will be Best Flights and yourself.

Have a Merry Xmas and a great New Year

Cheers

Chris

Sent: Monday, 22 December 2003

Hi Sarah,

Merry Xmas to you and the other great team at Best Flights.

I hope you are having a break over the xmas period - you deserve one

Pauline

Sent: Thursday, 28 August 2003

Sam. Thanks for the service.

The flights are good.

Regards Alan

Sent: Monday, 3 November 2003

Hi Sam,

Thank you for the quote i do very much appreciate the work.

Thanks Again Tommy

Sent: Wednesday, 17 December 2003

G’day mate,

Is there anything you cant do? How can one man have so much talent?

I really appreciate you help with the holiday.

Love your work.

Rich and Rach.

Sent: Monday, 15 December 2003

Hi Bruce,

Thanks for being so 'on the ball' Bruce ... as I've always, our superstar!!!

Have the best Christmas.

Best regards,

Helen

Sent: Thursday, 18 December 2003

Dear Lisa

Thanks once again for all your help. You have been wonderful. I hope you have a fantastic Christmas and new year. I hear Australia is really hot at the moment. I'm freezing!! Enjoy the holidays.

Best Wishes
Fiona

Sent: Wednesday, 17 December 2003

Dear Lisa,

You have been wonderful. Thanks so much for your help.

Sent: Wednesday, 17 December 2003

Hi Sarah,

I'm glad Chris sorted that out nice and quick. He is a lovely guy, and I hope he can get some good freebies for you.

Thanks again for all of your help. I have been recommending you to people all OVER the place already. There are a lot of us who fly and we tend to go overseas a LOT. My flights always get taken care of for me, but as I start to take more and more friends overseas with me it's nice to know there is somebody who can sort out all my travel needs without any hassles!!

You saved my ass today and I won't forget it in a hurry!!!

Cheers

Matt

Sent: Saturday, 13 December 2003

Dear Mr Elliot,

I would like to take this opportunity to thank Bruce Hamilton for the wonderful customer service he has given me when booking for my round-the-world flight recently. He was most helpful, friendly and efficient, even in the face of my apparent ignorance.

His laidback mannerisms coupled with his confident approach to the system made the whole nerve racking process much more comfortable for me.

He is an asset and a credit to your company.

Please pass on this note of thanks to him,

Sincerely,

Margaret

Sent: Tuesday, 9 December 2003

Dear Lisa,

Yes, thank you so much, the flights are just what we wanted.

We didn't bribe anyone, nor did we hassle anyone - maybe praying did it!

Thanks again for your wonderful efficiency! You are to be highly praised for your great work!

Best Wishes
Bruce

Sent: Friday, 31 October 2003

Sam!!! you are truly a great woman!! ( not many like you around anymore!! ) Thank you very much.

Grant

Sent: Tuesday, 25 November 2003

Hello to all

Just a quick email to say how impressed my wife and l were with your web page and the terrific prices offered on it.

We came across it while doing some research for our holiday we hope to take late 2004. Having little overseas travel knowledge and experience the plan for us hopefully is an around the world fare giving us the chance to visit a number of great destinations.

Anyway, keep up the good work. We will keep our eyes peeled for information when the time comes.

Regards

Marcus and Joanne

Sent: Tuesday, 25 November 2003

Thank you Lisa - I should receive both documents without problem. You have been very helpful and I am grateful that you are so good at your job.

Karen

Sent: Monday, 24 November 2003

hi welcome to my home

i need to say that i enjoyed your site out of all i visited and found you to be very user friendly.

thankyou and look forward to any news you may have.

debby

Sent: Friday, 21 November 2003 16:09

hi there,

my name is zelah and i am from australia and have been living in germany for 10 months... but looking at these prices i wish i had seen them earlier. i think your offers and website is fantastic and i have forwarded a few pages with great deals to my family and friends. keep up the great work, it keeps us as customers excited to hop on and travel the world.

cheers,

zelah.

cheers and have a great weekend... go aussies in the world rugby!! i will be watching it here in hamburg at one of the pubs of course!!

caio for now... xo

Sent: Wednesday, 19 November 2003

Hi Sarah,

Thanks for all your help Sarah, you have been our champion!

Let me know if there is anything I should gave that I don't.

Best regards,

Katryna

Sent: Tuesday, 18 November 2003 14:53

DEAR LIZ,

I THANK YOU KINDLY FOR YOUR MOST EXCELLENT SERVICE.

Truly you were amazing at the efficiency and speed of coming up with solutions to my travel problems and needs. I am most grateful. Not only were you efficient but totally effective and also persistently PLEASANT, friendly and professional.

Sent: Monday, 17 November 2003

Hi Sarah,

Thank you once again for the outstanding service. I continue to be impressed by the service provide by Best Flights.

Regards,

John

Sent: Friday, 14 November 2003

Chris:

We thought of you about once!

But that's a measure of us really enjoying our trip!!!!

Seriously - it all went well - thanx for the part you played in that.

Thanx again Chris!!!

Alan & Hilda

Sent: Wednesday, 12 November 2003

Hi Bruce,

Just returned home from our trip, and wanted to let you know we had a fantastic time. Don't really want to go back to work, but are glad to be home all the same. Malaysia Airlines were great. We changed our flight time a couple of time without any hassle at all.

Thanks for everything

Stan and Lynn van Emmerik

Sent: Tuesday, 4 November 2003

Hi Bruce

Just thought I'd let you know that I've returned from my around-the-world trip and everything went smoothly, no hiccups with flights, all went as planned. Thank you for your assistance with the bookings.

Claire

Sent: Saturday, 27 September 2003

My wife and I have just returned from a fantastic holiday to Wales, England and France.
This holiday was made possible due to your company securing the Singapore Airline special deal.

We would therefore like to thank everyone, keep up the good work.

Arthur & Lynne

Sent: Tuesday, 4 November 2003

Thank you very much Best Flights!

How exciting to be in a draw for such a wonderful offer of 2 Round the World Air Tickets!

It would be a fairytale to win such a trip I will just have to wait with bated breath for news.

I enjoy reading your trip information as it is very informative and have forwarded your site to a number of friends.

I realise how busy you are but just thought that I would at least take the time to acknowledge your welcome and the kind offer.

Hope you continue to enjoy good feedback and success with your endeavours to make it possible for people to travel at an affordable cost.

Kind regards

Margaret

Sent: Thursday, 30 October 2003

Sarah,

Thank you very much for everything, I really appreciate it and will be recommending you to my friends, most of whom love to travel.

Maureen Groth

Sent: Tuesday, 28 October 2003

Hi Kathy,

Just a quick message to say a BIG "THANKS" for your excellent service in processing our holiday travel arrangements. We had a wonderful 6 weeks in the UK without one moment of concern which was largely due to your excellent assistance. In the future, my personal preference would not be for Thai International, but I would not hesitate to make my booking through you office.

I have already recommended Best Flights to many of my friends and I look forward to contacting you again next year as we are planning a trip to the U.S.

Thanks again,

Graham.

Sent: Monday, October 27, 2003

Thanks!
I had occasion to ask you for prices from Sydney to Manchester UK last year in order to attend a school reunion, and see my family, for your info i am 77 yrs. I was impressed then with your competitiveness. Should i get the opportunity once more i will certainly be in contact. Keeping my fingers crossed and prayers that i win the competition. This is just to say congratulations on a superb web site.

John

Sent: Wednesday, 15 October 2003

Hello Sarah,

Having had such a great holiday with my Son in the UK and Europe during Aug/Sept, I must once again thank you for all your efforts in arranging my Singapore Airlines flights. The time spent with my Son was just so magnificent, the memories of which will last with me forever. As he plans to be in the UK for another 18 months, I'm very hopeful of visiting him again in 2004. I will be appreciative of your help again then. Wishing you good health, happiness and success in all you do,

Thank you again, and Kind Regards

Helen

Sent: Tuesday, 14 October 2003

Thank you very much for your prompt, professional and helpful assistance. Please tell your supervisor that I, together with my friends will most certainly be using your services again!

Regards,

MARK FINN

Sent: Wednesday, 15 October 2003

That's terrific. I've never had such good service (and I've done this several times with other travel agents).

Best wishes

Jason

Sent: Friday, 10 October 2003

Hi to all you lovely people that make my life more interesting. I do go to Europe every 2 years but not this year because of family. Thank you for sending me the updates and when I do get to travel again you Guys will keep me very well informed. My most favourite place in the world other than Aust is Paris and if I had to live anywhere else it would be there.
Thanks again and have a lovely day in Perth.

Robyn

Sent: Wednesday, 8 October 2003

Recently we enjoyed a trip to London, booking through Best Flights, on air fares that were hardly believable.

This is to say a very big THANKYOU especially to Sue for the hard work in organizing it, we truly had an amazing time and only wish we could have stayed a lot longer, so we are always on the lookout for more amazing fares, hoping to once again travel to the U.K. and stay a lot longer next time.

We have many plans to travel over the next few years to Italy, The Greek Islands, etc and Best Flights have become our main source of anticipation (and distant friends) for reasonable air fares. Keep up the excellent surprises.

Once again a very big THANKYOU for helping to make our trip a very memorable one.

Graeme & Patricia

Sent: Tuesday, 7 October 2003

Dear Gary,

I had some problems with unsubscribing from the weekly newsletter and sent an email to your support address. It was taken up by Matt Lynch and regardless of the significant number of exchanged emails Matt kept trying to help.

This email is to note his excellent customer support attitude. I would like to express my gratitude for his and your company services in that matter.

Regards,

Edelvays

Sent: Thursday, 2 October 2003

Thanks Liz.

You know that best flights is the best?! Definitely the cheapest airfares going - AND those emails with airfares that come around on a Friday are sooo inspiring.

Thanks for everything.

Enjoy your Thursday.

Janelle :0)

Sent: Wednesday, October 01, 2003

HI

I WOULD JUST LIKE TO EXPRESS SOME THOUGHTS ABOUT ONE OF YOUR FABULOUS STAFF MEMBERS, HER NAME IS SARAH. (sorry i dont even know her last name)

THIS LADY IS DILIGENT, EFFICIENT, HAPPY (WHICH IS EXTREMELY UNUSUAL THESE DAYS), SHE WAS HAPPY TO HELP, HAPPY TO TALK TO ME, SHE TRIED HER ABSOLUTE BEST TO FIND US THE "BESTFLIGHTS" AND SHE DID, SHE DIDNT FLUFF ME OFF (AS YOUR OPPOSITION COMPANY DID), SHE HAD PATIENCE BEYOND HER YEARS, SHE LISTENED, SHE WENT BEYOND HER CALL OF DUTY.

IF YOU HAVE A STAR OF THE WEEK AWARD, IT SHOULD GO TO HER.

AFTER ALL OF HER HARD WORK TRYING TO OBTAIN 8 TICKETS FOR ME TO LAX, I THEN WAS THE ONE THAT HAD TO CANCEL (AT THIS STAGE) DUE TO CIRCUMSTANCES BEYOND OUR CONTROL.

THANK YOU SARAH FOR YOUR HARD WORK YOU WILL GO PLACES IN THIS WORLD.

TO BESTFLIGHTS KEEP UP THE GREAT WORK IN YOUR STAFF TRAINING, WHATEVER YOU ARE DOING YOU ARE DOING EXTREMELY WELL.

THANK YOU AND ONCE AGAIN OUR APOLOGIES.

REGARDS
MICHELE

Sent: Friday, 26 September 2003

Today for the second time I booked a flight with Best Flights. As with the first time I found your service fantastic.

Today I spoke with Harry and he really did a great job in finding me the best deal he could.

I know we will continue to deal with you whenever we fly overseas. Thanks Harry.

Denise

Sent: Saturday, 27 September 2003

Dear All,

You did such a wonderful job for me in April booking my tickets to South Africa that I refuse to believe I have got the best options from Flight Centre.

I have had a look at what's available but don't want to go into the system booking something and then find there are no seats available.

Please are you able to research for me and let me know by return mail?

Your assistance would be much appreciated.

Kind regards and looking forward to hearing from you.

Julie

Sent: Thursday, 25 September 2003

Chris:

It arrived today - thanx

Excitement building now, thanx for your professional attitude and behaviour over the planning phase of what we hope will be a superb holiday.

Regards,
Alan

Sent: Monday, 29 September 2003

My wife and I have just returned from a fantastic holiday to Europe. This holiday was made possible because your company secured us seats on Singapore Airlines when they were on special.

We wish to thank you, and ask you to keep up the good work.

Arthur & Lynne

Sent: Monday, 29 September 2003

Hi Sarah,

Just wanted to thank you for helping my sister and I with a Singapore Airlines flight to the UK. It was just wonderful to be lucky enough to get a couple of cheap seats and we arrived back in Perth on 12th Sept.

We had a lovely time researching our family tree and meeting with cousins we last saw over 50 years ago. I have told many people about your website-so keep up the good work. I really enjoy reading what is on offer.

Thanks again, Sue Duncan.

Sent: Friday, 26 September 2003

Thanks Sue for your help with this - I have used Best Flights before, and will continue to use and recommend your service.

The service is brilliant - less than 24 hours after looking at your website I have confirmed and paid for a ticket, on the dates I want, and with the airline I prefer. The added bonus of being able to download the itinerary straight into my Outlook Calendar is great too.

Please pass this on to Best Flights management if possible - thanks again,

Madeline

Sent: Friday, 26 September 2003

Hi Sara,

I’m going to pick up the documents this afternoon from the courier company. All is ok now. Many thanks for all your help and great service.

Best Regards,

John

Sent: Thursday, 25 September 2003

Hi Sarah.

Just a quick note to say thanks for all your help, after having to cancel our trip via Hong Kong in May due to SARS, we had a great time in August, Paris was great, family very happy to see us and Cathay Pacific were very good.

Thanks Sarah for all your help.

Regards, Jane

Sent: Thursday, 25 September 2003

Harry,

I have spent so much time over the last 5 years flying over 250000kms to see my family and have dealt with travel agents in many a country. At best most are quick to take your money and fob you off with less than acceptable service, you are refreshing change! Returned prompt phone calls and accurate information, what more can one ask for?

Thanks again, keep my details I will be using you in the future! I have got yours and will be telling my friends and business associates about your excellent service.

Regards

Keith Miller

Sent: Wednesday, 24 September 2003

Dear Harry,

A huge THANK YOU for so efficiently handling this last minute booking and being so patient as we dithered. Your professionalism was absolute.

Warmest and most appreciative regards,

Liz

Sent: Friday, 19 September 2003

Hi!

I just wanted to offer you some feedback to let you know how awesome and informative your site is. I recommend it to all of my friends looking up travel information. Unfortunately I am still planning my trip next year, but I log on weekly to check out and compare special deals, so hopefully by next April when I plan my round the world or UK/Europe sizzler style trip, I will be able to use your company and website to plan/book my trip.

The information and regular updates on this site are great and makes it very reliable and I have no doubt they are the best deals on offer in Australia.

So keep it up and thanks again!

Also, if there is time, could you please let me know when the April deals will begin to come out. I was originally planning to leave the last week of February 2004 as this seemed the cheapest time to travel and I would get more time in Asia before heading over for a European summer. However, I have had to postpone my departure so I will have sufficient savings. Anyway, I know it starts to get more expensive around June, so any information would be a great help!! (I plan to go to bali, bangkok, london, spain and return via bali - other travel in between I should be able to organise when I get there and do it by land transport).

Thanks!

Ali

Sent: Tuesday, 16 September 2003

Actually, in response to your question, no, i'm feeling pretty good thanks, partly as a result of the wonderful holiday, thanks to you. we had a WICKED time, and yes, i'm sad i'm back, but i'm a LOT more relaxed than i was three weeks ago. ahhhh.

you ROCK!!!

and yes, you were right, white water rafting was heaps of fun for me AND kim.

-jon

xxxxxxxxx

Sent: Friday, 12 September 2003

Dear Best Flights,

I love getting your emails - I have been bitten by the travel bug many years ago and just can't shake it. Your communications are wonderful, and I just feel like taking off now!! However, due to other things which have to take place in life, we are not travelling o/s until next year.

Can you help me? We wish to travel with Qantas to Frankfurt and return from Paris (to Sydney) if possible. Have you any early bird specials for next year, we wish to travel in May, 2004.

Look forward to your reply.

Regards from Sally

Sent: Wednesday, 10 September 2003 2

Hi,

I have booked an international flight with Best Flights.

I also wanted to thank all you guys for the great customer service I have received since I started to deal with Best Flights. I have tried on several occasions to book flights with Flight Centre and Visa Hotline and have received the worst service from both of them.

thanks
Lorella

Sent: Friday, 5 September 2003

Hi Chris

Thanks for all your help in our trip... we had a ball. The accommodation etc was just great.

Will look forward to dealing with you again.

Cheers
Chrissie

Sent: Thursday, 4 September 2003

Hi to all you hard working behind the PC screen and phones! I have been checking out the website in search of my next holiday and it is very extensive and pretty easy to navigate - which is making my decision even more difficult!

Great site and no doubt will be in touch in the near future with some tough queries - just need to decide which countries to travel too!

Regards,

Lina

Sent: Monday, 8 September 2003

Just a quick note to say that your website is one of the best i have come across in a looooong time!

I am currently planning a mega round-da-world trip and figure i can basically do the whole thing through your site!

I will be contacting you shortly regarding this and hopefully book with you

Keep up the good work

Dan

Sent: Wednesday, 3 September 2003

Hello Gary,

I had to write to you to express to you how very happy I have been in all my inter-action with Sue Naudin, she has gone out of her way to give the very very best of service.

I found your 'deal' to 7 US cities, on my newsletter.. and responded via e-mail over the weekend. I spoke to her first Monday 7.30am when I phoned from America where we currently live. She went out of her way to be helpful and informative. I have spoken to her a second time, Tuesday, (when I realised that my e-mail booking request had double booked her verbal reservation), she was as helpful and charming as ever.

We return to Australia each year buying the American Airlines year ticket via US to London and back via US, plus we purchase tickets for our sons to come over periodically. I will certainly contact Best Flights first in future.

My husband is an academic in Tourism and Hospitality, currently as Director and Professor at the University of New Orleans. I also taught in this area with TAFE. We very much appreciate the importance of excellence in customer service, Sue meets those expectations .

Once again, well done Best Flights.

Sincerely,

Rosalind

Sent: Thursday, 4 September 2003

Hi Sam

Thank you for all of your wonderful service, performance and patience and we look forward to doing business with you as soon as we clarify travel times.

Barry

Sent: Saturday, 30 August 2003

Just wanted to say thanks for your great service! I really appreciate the e-newsletters and the great deals they promote.

There are many times that I book inexpensive flights which I otherwise wouldn't take.

Congratulations to your team on a job well done!

Cheers

Jo

Sent: Wednesday, 27 August 2003

Hi Daryl

I received the car vouchers this morning. Everything looks fine.

Thanks for all your efforts and your quick responses to my queries.

Please pass this e-mail on to the powers that be at Best Flights as a compliment and thanks to you.

Regards

David

Sent: Wednesday, 27 August 2003

G’day Sarah,

Thanks for that; I picked ‘em up yesterday.

Thanks for the very efficient service as well, it’s been a pleasure! J

Cheers,

John

Sent: Wednesday, 27 August 2003

Dear Sam

Thanks so much for the itineraries and statements - all received OK. You poor thing, I must have really confused you along the way - Michael is my partner! My son is in Manchester and it's his wedding we're all going to.

You've been terrific and such a help. I'm already recommending Best Flights to all my colleagues and friends.

We will need travel insurance and I'll call you in a couple of weeks or so to organise that.

Thanks again

Moiya

Sent: Friday, 22 August 2003

Hello Bruce,

How's your day? Have just come in - on the way stopped by the Post Office to collect my registered envelope - yahoo, it's our JAL tickets!! Thanks so much for organising them for us, I can't believe it, in another few months we'll be off - hoping for some snow to celebrate a white Christmas in New York!!

Thanks Bruce - everything organised just right once again by you for us. Talk to you soon.

Best regards,

Helen

Sent: Friday, 15 August 2003

Dear staff of best flights,

Great website! I enjoy getting my newsletter all the time, so do my family. Keep up the great work!

Kind regards,

Roxandra

Sent: Friday, 15 August 2003

Hi there best flights,

I read your newsletter every week and look forward to it immensely, but never have I seen such an excellent item as today's post about the extension of the British Working Holiday Scheme. I am currently 27 and was worried about missing out on a British Working Holiday. You have filled my day with jubilant elation! It's good to see that you are going beyond the cheap-flights mandate to give people a wide range of useful information. Thanks so much.

Janet

Sent: Friday, 15 August 2003

HI! Love your Newsletters - whoever writes them has a good sense of humour!

Regards,
Sharon

Sent: Monday, August 11, 2003

Thanks Matt for your feedback. I realize you guys ARE something special. By the way, the site map link is really a good idea but I found it takes just as long, I reckon it's the GIF links at the edges of the site that make it slow.

Anyway I was really pleased to get such a prompt, expert and detailed response. Good on yer!

Cheers
Sascha

Sent: Friday, 1 August 2003

Hi Shawn,

I would also like to take this opportunity to thank you personally for the unbelievable level of service you have provided. You have made organising this trip an absolute breeze and the way you have kept me updated and informed of any changes has been fantastic.

I would have no hesitation in using "Best Flights" again and i would certainly hope that we can keep in contact for future travel arrangement myself or my company make.

I look forward to receiving my tickets within the next week and would appreciate that you send this email to your superior as service likes your's should be recognised and rewarded.

Thankyou Shawn once again for making me a true believer in "Best Flights", I certainly wouldn't hesitate in recommending other people to your company

Have a great weekend

Ariane

Sent: Thursday, 24 July 2003

Thanks for your help.

I've forwarded your newsletter to many of my friends who can't believe what a great deal I got.

Sent: Saturday, 19 July 2003

Hi Lisa,

We arrived home yesterday and just wanted to let you know that everything went well. We had no major dramas, flights were on time, cars were ready when wanted and generally we all had a good time. A little tired now after the long flight home but we will recover.

Thanks again for your assistance with our bookings, especially with all the changes etc.

Gareth & I hope to travel to South America in a year or so, have noted the essential South America itinerary in your recent newsletter, will be watching out for more of those in the future and hopefully will be in a position to look at that some time in the near future.

Thanks again, regard Marea

Sent: Sunday, 20 July 2003

Hi guys,

We have requested cancellation of our newsletter because we have now booked a flight with you guys to Europe. We have been very impressed with both the newsletter and your service but because we will be in Europe for a year we no longer need the newsletter.

Thanks for your help.

Barrie and Marleen

Sent: Thursday, 17 July 2003

Dear Gary,

It is with pleasure that I am bringing to your attention some excellent customer service I received from one of your consultants, Sarah Quinton. I was very fortunate recently to be one of the lucky recipients in gaining a Singapore Airlines half fare offer to the UK. When the offer was first released in June and your sales staff were inundated with calls from Australia wide, it was Sarah who attended to my initial enquiries.

Her cheerful manner, and her professional approach in answering my proposed itinerary questions indicated to me that Sarah was both motivated and totally committed in presenting the best possible Company image. I am not an experienced traveller having been overseas on only one prior occasion, which was made more difficult and less enjoyable by the lack of attention to details shown by a Well Known Travel Agency.

In contrast, Sarah has been meticulous in forwarding to me in Victoria all the relevant Travel documents by registered mail, attending to my Travel Insurance all with the utmost competency and friendliness. If my Trip proceeds with the same ease and pleasure that Sarah has organised my bookings with, I should have a wonderful time in London with my Son.

I hope that Sarahs' service excellence will be rewarded in some way. Thankyou to you all,

Helen

Sent: Tuesday, 15 July 2003

Bruce,

Thanks very much for your assistance with this. I would also like to comment that your system is very simple, user friendly and efficient.

Kind Regards
Brendan.

Sent: Wednesday, 9 July 2003

Hi Michelle,

Must say that I am impressed so far with the service you and your company have provided - we take pleasure in telling our friends how good it has been to deal with you.

kind regards
Gavin

Sent: Wednesday, 9 July 2003

Dear Chris,

Just a quick note to say thank you very much for organising the trip to Bangkok for me for this coming August. I know that it must have been an absolute nightmare with the Singapore airlines deal, but I'm very honoured that you were able to find something for me with the dates that I wanted, at a sensational price. I'm very much looking forward to the trip.

Best Regards

Arvind

Sent: Tuesday, 8 July 2003

A few weeks ago, I responded to your newsletter that advised of the half price Singapore Airlines fares. Thanks to the efforts of your consultant Monica Neczaj, I was one of the lucky ones who bought one of these seats and I’m now looking forward to my holiday in London next month. Please pass on my thanks to Monica and her supervisor – I had confirmation of my ticket within 24 hours of her phone call to confirm credit card details and that’s definitely excellent customer service!

Cheers

Sue

Sent: Thursday, 3 July 2003

Dear Bruce,

Just a note to say thank you so very much for arranging all those flights for me at such ultra short notice....

I'm pretty sure that you've won Lesley over and that Assignment America will be using your business in the future.

I've collected the tickets from your office in Melbourne and needless to say, absolutely not one hitch or problem which believe me is a nice thing to be able to say after some of the dramas of the past few months... It's so great to have professional and wonderful service such as yours for a change.

Once again, many many thanks and as soon as well lurch out of Sydney I'll raise a glass to you all in the office over there in beautiful Perth.

Would you mind giving my best to Darryl as well... what champions you all are...

All the best

Bill

Sent: Friday, 27 June 2003

Just a note to say that we were one of the lucky ones to get seats to London on the Singapore special We want to thank your company for its courtesy, efficiency and very pleasant way our bookings have been handled. Michelle was our contact and she was terrific (still is) and everything is falling into place.

We are having a holiday we did not think we would and going to Scotland again to see my family. Thanks again for your service including the great E mails you send to advise us of these specials. Without you we would not have been looking forward to a great trip.

Thanks.

Beth & Richard

Sent: Wednesday, 25 June 2003

Just to let you know it all went swimmingly and the wedding was GREAT - thank you for all your help and I will certainly be recommending Best Flights to my friends and colleagues.

cheers

Merry

Sent: Tuesday, 24 June 2003

Dear Bruce

Just a quick note to say thank for you for your help with the travel details for our trip to the UK. Both Jane and I had a wonderful time.

We were very impressed with Singapore Airlines, the stopover in Singapore, the British Rail Flexipass and the Great British Heritage Pass. The passes were extremely good value and we certainly found them of great benefit, and we especially enjoyed the fact that we had already paid for our rail travel and entry to various places of interest. We only visited two places that were not included in those covered by the Heritage Pass.

My thanks again for your help and input.

Diane

Sent: Friday, June 20, 2003

Hi Sue

Thank you for the information you provided in your last email. Having investigated all the various options Mary and I eventually decided to travel from London to the north of England by hire car.

We have just read the latest newsletter from Best Flights which provides details of the enormous demand for the Singapore Airlines special flights.

We certainly feel very fortunate that, thanks to your efforts, and the early notification by Best Flights, we are amongst the successfully applicants. We also greatly appreciate the prompt, courteous and professional advice and assistance that you personally provided at what must have been a very demanding and stressful time for all the staff at Best Flights.

Thank you once again,

Kind Regards

Mary and Leslie

Sent: Thursday, 19 June 2003

Dear Aleisha,

We would like to take this opportunity to thank you for your patience, time and support with your assistance of our travel arrangements.

Somehow I think I'll be speaking to you again prior to our travel dates (sorry) but before time got away we wanted to personally thank you.

Cheers
David & Dianne

Sent: Thursday, 12 June 2003

Hi Chris,

Many thanks

Such a pleasure to deal with you as a friendly, patient, courteous, informed, and diligent worker... remember and let your boss read this. Hope they acknowledge just how well you represent your company. The service you provided was way beyond the call of duty.

Best wishes from a couple of travellers... in desperate need of a break and feel so privileged we found you on the job.

Cheers

Chrissie

Sent: Tuesday, 17 June 2003

Hello,

I wanted to bring to your attention the excellent customer service I have been receiving from Jimmy over the past several weeks. He has been exceedingly patient as I have been changing the departure date of my airline ticket frequently. Whenever I call, he is professional and willing to accommodate my requests without making me feel like it is a burden on him.

Because of Jimmy's service, I will continue to use Best Flights and recommend the organisation to everyone I know.

Kind regards,

Ann

Sent: Monday, 16 June 2003

Dear Jimmy

Wonderful news!

Thank you for all you have done to make this happen for us - it is an amazingly good deal, and we are very happy! You have all obviously been working very hard there at Best Flights, and we appreciate the efforts you have gone to!

Please pass on to your management how pleased we are with the personal service we have received from you, Jimmy, and we will definitely use Best Flights again for our future travel needs.

Kind regards, and thanks again!

Christine and Ron

Sent: Friday, 13 June 2003

Bruce,

What can I say other than "thank you" so much. I hope I was not too annoying!! You have made us very very happy and we are delighted with your service.

Cheers

Glenis

Sent: Friday, 13 June 2003

I would like to pass on my thanks to Jimmy Carbine for his efficient and excellent customer service when trying to secure my husband a flight on the Singapore half price specials. We will definitely be booking our flights back to Scotland when we leave Perth. Congratulations on the good work that you did, as it must of been manic when dealing with difficult customers like my husband and myself.

Thank you
Andrew and Justine

Sent: Wednesday, June 11, 2003

Hi Sue,

Thank you for the excellent result you obtained for us in arranging for our flights to the UK with 2 day stopovers each way in Singapore. My wife and I are going to attend the celebration of my mother's 90th birthday. This trip would not have been affordable for us but for your action in arranging these discounted flights on our behalf - Thank you.

Regards Leslie
Jason

Sent: Wednesday, 11 June 2003

Michelle,

I just wanted to say thank you for your assistance and patience, especially on responding to my Email and calling me back twice in such a busy time... You have saved me a considerable cost on an airfare to L.A. a flight that I had to take... Thank you so much... :-)

Your Customer Service as well as your cheerful nature is a blessing when dealing with someone over the phone, ( For the first time I felt completely comfortable on making a transaction over the phone without the need to walk into an office to deal with someone face to face ) you made my decision easy on purchasing my tickets and committing to a flight that was not transferable, let alone flexible. You gave me the time to have my questions answered, and you never rushed me on making a decision, a characteristic that very few people have today, you are a true asset to Best Flights.

Best Regards

Jason

Sent: Tuesday, 10 June 2003

:)

Thanks so much to the team at Best Flights!

I scoured the net looking for more info on this deal last night and beside the news wires you were the only travel company with the scoop on this one! I even phoned Singapore Airlines in London.

After trying the SIA phone # literally about 600 times this morning I gave up hope of getting any flights at all ...

I was totally amazed that you managed to get flights - let alone on my preferred dates. Well done!

PER-LAX $1000 - just amazing! Thanks so much. Can't take the smile off my face :)

Gill

Sent: Wednesday, 11 June 2003

Hi,

I recently booked my honeymoon to Europe through Best Flights, and could not have been happier with the service I received. Jimmy was extremely helpful & patient, and was happy to make any changes we requested with total professionalism and a good sense of humour. My husband & I are now back from holiday, and everything booked through Best Flights for our trip went very smoothly. I will certainly be recommending Best Flights to my friends, as well as using it again myself. If only everything was this reliable!

Thank you for such a terrific service,

Debra

Sent: Sunday, 1 June 2003

Dear Best Flights

Please keep your specials up on flights from the UK. We want to bring our family out for Christmas and wait with baited breath for any specials. Thanks for your great info.

Margaret

Sent: Monday, 26 May 2003

Hi Lisa,

I'm extremely happy with your service and have recommended to everyone here in the Novotel Darwin that if they are planning any overseas travel, bestflights.com should be the first and probably last place they check out!!!

Thanks for your help

kind regards

Bob

Sent: Friday, 23 May 2003

To Whom it may concern at Best Flights,

My husband, David, and I would like to congratulate Best Flights on their employment of Jimmy who has helped us with bookings and related matters in preparation for our upcoming holiday. He has dealt with us by phone and email in a most pleasant and outstandingly efficient manner and always at speed. How refreshing to find someone so helpful. Well done Best Flights and congratulations to Jimmy.

Sincerely,
David and Anne

Sent: Thursday, 22 May 2003

Hi Michelle,

You guys provide a great service and I have put another person on to your site this morning, I told her about your great accent.

Regards,

Graham

Sent: Wednesday, 21 May 2003

Hi there

Thank you so much for sorting out all this, you are definitely the best service I have used so far and I will be recommending you to all my colleagues.

Kind Regards,

Eibhlis

Sent: Tuesday, 20 May 2003

My daughter and myself recently booked our overseas holiday through Sue and were very impressed with her efficiency and the service she provided. Please give our thanks to Sue.

Kathleen

Sent: Friday, 16 May 2003

Lisa,

This is just a quick e.mail to thank you for all your help with our holiday.
We had a great time and everything was fab.
Emirates were great.

So thank you for all your trouble.

Darryl & Filippo

Sent: Thursday, 15 May 2003

Hi Lisa

I just wanted to let you know that I have all the tickets etc. and have been well pleased with the service I have had from Best Flights, especially when I got nervous dealing with an "online" company.

Take Care

Jennifer.

Sent: Wednesday, 14 May 2003

Thank you for a logical, fast and above all, logical site. I got answers to my travel plans quickly and simply. Congratulations!!!

Sent: Thursday, 8 May 2003

Hi Aleisha,

Thankyou so much for your prompt and courteous reply.

I am going to pick some brochures up after work today to check it all out.

Sent: Monday, 5 May 2003

Hi there,

Just wanted to express my appreciation for the service that Best Flights provides. I always look forward to my bulletin emails... 

Looking forward to doing business with you in the future.

Yours truly,

Lisa

Sent: Saturday, 3 May 2003

Dear Ruth

Thanks for dealing with my request.

I am quite embarrassed to again have to cancel a booking. Sorry. In any case it won't be the last time we try to book something through you and thanks again for the very prompt and professional handling. Yours sincerely

Karin

Sent: Saturday, 3 May 2003

Dear Ruth

Thank you very much for answering my request. We keep your fast service in mind and will request flights if we are planning trips from Australia in future.

Thanks again and best regards.

Holger

Sent: Sunday, 4 May 2003

Hello Ruth,

Thank you for your time, effort and the speed & professionalism with which this quote was given.

Regards

Danica

Sent: Friday, 2 May 2003

Thank you very much for sending me your email re the $49.00 flights i have passed the information on to about 6 people and they have booked on your flights, i received the news about them before the agents, a couple of the people i told had already checked with the agents, and were told they had no low cost flights, so thank you again for my quick email

yours faithfully

fae

Sent: Friday, 2 May 2003

“Best” Flights Crew!!!

“Best” is the very appropriate word to describe the service we received from Sue Naudin of Best Flights.

Thank you Sue!! You dealt with our requests with speed, accuracy, ease and a laugh, when other flight centre crews were making it seem all too hard.

We will definitely be using your service again and recommending you to all.

Gracias, Merci, Go raibh and Onya!!!

Kind Regards

Desley & Stacey

Sent: Monday, 28 April 2003

Hi Lisa,

Returned this morning. Had a fabulous time & everything went really smoothly. Were really impressed by British Airways - they were absolutely outstanding & I would recommend them to anyone.

Thanks for your help - you really made the whole trip so easy!

Regards,

Marie-Claire

Sent: Wednesday, 16 April 2003

Dear Best Flights,

Thanks for a "no hitches holiday".

We have just returned from our Circle Asia holiday, and had a lovely hassle free time.

Thanks again for your superb service. Looking forward to our next holiday through you.

Best wishes to the whole team.

Carl

Sent: Tuesday, 8 April 2003

Hi Best Flights...

Have used your services in the past ... and it was marvellous... and would like to do so again.

Kind regards and many thanks!

Pamela :o))))

Sent: Monday, 7 April 2003

Perfect as usual!! And I will recommend Best Flights to anyone looking for flights etc!!

Regards.
Roland

Sent: Friday, 4 April 2003

Dear Gary

This is just a quick note of thanks regarding your staff.

I have been organising a complex itinerary of travel with an 18 month old baby and I just wanted to let you know that Lee Stumph has been fantastic in helping me to find the best itinerary, the best fare, great advice about carrier options with the baby and very quick and effective in changing things in response to our concerns about the SARS outbreak.

I hadn't previously used Best Flights before but Lee has provided better service than I have previously encountered - even with a face to face travel agent so I certainly will again.

Cheers

Scott

Sent: Friday, 4 April 2003

Sarah

Thank you so much for your assistance, particularly the extra night in Paris that you built in to the itinerary. Thanks also for the information on the Hotel facilities whilst in transit at Singapore. Jenny and I really appreciated your help... your cheerful cooperative and helpful manner was so refreshing.

Kind Regards
David

Sent: Thursday, April 03, 2003

Hi Guys,

I need to keep sanity by looking for my next vacation on your web site. Only your site details most trips and allows me to search for value for money. For this I truly thank you. I have already booked one OS flight with you and want to travel again around new year or early 2004.

Many Thanks Stephen

Sent: Thursday, March 27, 2003

Hi Ilse,

I must tell you BF are great to work with on Travel Planning.

Lisa Humphries at BF has been very understanding with my various options, changes and assisted with information.

You can speak to Lisa by phone to discuss your ideas then the rest by e-mail is so easy.

Regards,

David

Sent: Friday, March 21, 2003

Thanks Michelle,

Thanks for all your help you have been Brilliant. I would really appreciate if you could forward this to your supervisor as I am so impressed with your friendly and helpful ways to ensure i booked the right flight for myself. It is very rare these days to find someone in Customer service who displays these qualities and actually calls when they say they will. I really appreciate your efforts. Thanks once again

Sarah

Sent: Thursday, March 20, 2003

Hi you all at Best flight

First of all my compliments to Monica at the call centre who has been absolutely wonderful with arranging our flights at the last (8 min.). Keep up the good work.

Kind Regards
Debby

Sent: Thursday, March 20, 2003

Hi Sarah

That's fantastic of you - thank you very much.

I'm very impressed with the high level of service I've received from you thus far and have recommended Best Flights to several of my friends and colleagues who are planning trips this year.

Thank you!
Magdalena

Sent: Thursday, March 13, 2003

Thank you very much for your fantastic organisation of the trip. You are a gem Chris.
Until another trip

Cheers,
Mary

Sent: Wednesday, March 19, 2003

I have just returned from a sad and emotional trip to the UK to say "goodbye" to my Mum who was dying with cancer.

I choose to travel with Best Flights as I have always found your company to be excellent value in the past.

Bruce looked after my travel plans brilliantly. Despite my having to change bookings and timing of flights he was compassionate, understanding and patient with me. He did all he could to get me to London with no dramas or fuss when I needed to be there.

Please thank him on my behalf, he is doing a great job.

I will have no hesitation in continuing to fly with Best Flights and will certainly recommend you to everyone I know.

Freddie

Sent: Tuesday, March 18, 2003

Lisa

Thanks for all your help i will definitely call you in the future when going on hols.

Sorry for mucking you around so much it has been a pleasure dealing with
you.

Kind Regards

Shane

Sent: Friday, March 14, 2003

I must say that you have been very helpful and I will make sure that I book through you at Best Flights again in future (uhggggg I hear you say).

Cheers
Dave

Sent: Thursday, February 27, 2003

HI there,

Thanks for all the great deals you provide me with each week. It's great motivation to save and the thought of getting to these places one day makes it easier to think it will happen sooner than expected.

Well Done on your website!!!

Donna

Sent: Tuesday, February 25, 2003

Dear Chris

Thanks again for outstanding service, professionalism and humour - why would we go anywhere else? Have received the statement and the itinerary - thanks.

Kind regards

Cymantha

Sent: Wednesday, February 19, 2003

Dear Sarah @ Best flights.

We got our tickets to the UK today and we are amazed at the efficiency shown by you at Best Flights, this was the first time we have booked our flights over the internet and it will not be the last, we saved heaps and wish to thank you, keep up the good work and we will recommend your service to others.

Regards,

Jane

Sent: Friday, February 14, 2003

Thanks very much for all your help! Mum and Dad are going to have a great trip and after organising this for them I'm sure it won't be too much longer before I'll go back there myself - so I'll get in contact with you then to book a trip for me too.

cheers
Paula

Sent: Saturday, February 08, 2003

Thank you,

You are very helpful

from one happy traveller

Sent: Wednesday, February 12, 2003

Hi there, Are you still chasing a reader to name the song? I can't do that, but can sing the relevant bits about "whatever Lola wants, Lola gets", with da-de-da's in place of the words I can no longer remember. Is that close enough?

Whatever....... I do enjoy reading your newsletter very much, and generally always get a smile or two and a feel-good sensation. Thank you for your breezy style.

Cheers, Reina

Sent: Wednesday, February 12, 2003

Dear Sir,

First off, your site has to be THE BEST travel site in the Country.

Could you please let me have information re above regarding flight schedules, i.e. how long the flights are, how long we have to wait between connecting flights in the respective countries, both directions.

Many thanks in advance for any help you can provide.

Yours faithfully,

Garry

Sent: Tuesday, February 11, 2003

Dear Manager,

I am writing to express my appreciation for the service I have received from your sales representative, Jimmy Carbine.

Jimmy recently assisted me with booking my second holiday with Best Flights.

He is always cheerful and very helpful (despite my regular phone calls and emails requesting updates and further information!).

Further, I have found Jimmy always makes an extra effort to come up with ideas for alternative routing and specials which are available at the moment . This is a lot more than I can say for other travel agents who seems to know less about the travel industry than even I do!

so thanks again to Jimmy!

regards
Maria

Sent: Friday, February 07, 2003

Thank you for your time, and I really enjoy receiving your newsletters each week. Keep up the great work!

Thanks,
Lucinda

Sent: Friday, February 07, 2003

Wow I wish it had been bettytyrelfo@hotmail.com to win the two around the world trips, bkut I thought I would just drop you a line to say how much I appreciate the amount of work that must go in to be able to get and collate all the trips and the costs. We have made a trip to adelaide with virgin, so appreciate the low low fares, thanks again .. betty

Sent: Wednesday, February 05, 2003

Jimmy,

so happy with your service that I have referred a new person to your website, he will hopefully want to get on your mailing list.

thanks so much

Lisa

Sent: Tuesday, February 04, 2003

thank you!!!!!! And I'll be recommending you to anyone I know who needs to book flights!!!!!!

You are without a doubt, a legend and a pleasure to work with!!! Thanks so much for all your help on these flights and sorry to have made them messy at the last minute!

Tks again so much

Nicole

Sent: Wednesday, January 29, 2003

Hi Daryl

Just wanted to let you know that we loved New Zealand - had the best weather, loved the spectacular scenery, people and the plenitude of things to do.

Thanks very much again to Best Flights for the tickets and thanks for your help.

Regards Maureen

Sent: Wednesday, January 22, 2003

To the Management of Best Flights,

I would like to congratulate you on a first class service, and one of the most "user friendly" and comprehensive websites I have seen in the travel arena.

I trudged through several agency sites, getting depressed at the skimpy information or lack of detail up front. Then I tried your website.

I have just booked a Circle Asia Business class fare for two pax, and, although a little apprehensive at first about a "web purchase" of this size, I initially sent a query by email regarding mileage allowances and totals for an itinerary or two, and got very helpful responses from Daryl Calder. It was his helpfulness that swayed me.

I had a similar request for itinerary etc in to Flight Centre - whom I have tended to use in the past. I cancelled my request with them immediately, and rang your toll free number from here in Sydney.

Jimmy Carbine answered and became my travel consultant.

I found Jimmy a pleasure to deal with - very forthcoming, consultative, extremely helpful and had a good knowledge of the product. His service was first class, and we finalised the transaction today.

Please convey my gratitude to these two folks.
I will without hesitation recommend Best Flights to friends and colleagues, and will continue to use your services whenever I require travel.

With many thanks and appreciation,
Carl

Sent: Friday, January 17, 2003

Dear Gary

I believe that you are Sue's Manager. I just wanted to write and say what a wonderful employee you have in Sue Naudin.

She booked and assisted with our flights and car hire to the UK over Christmas. She is one of the most helpful, efficient and professional people I have come across in a very long time. We had problems when we arrived in the UK with our car hire and as usual Sue came to the rescue almost instantly and ensured that our problems were rectified.

I want it to be noted that she has provided an exceptional service over and above what would be expected of her and think that she should be recognised for this.

Kind regards from an extremely satisfied customer!!

Dawn

Sent: Thursday, January 16, 2003

Posted on our Public Forum

To the Person in Charge of your Web Site,
The following message was posted today on our public forum by one of our members. It is regarding your web site or service and they requested that we let you know. Here's what they said:

========================
This is a fabulous site! Best Flights has great deals on interstate,
international and round the world flights. You can choose to be notified about new deals or specials. This is a secure site, so you can be sure that your private information stays that way, but if you feel uncomfortable about puchasing over the net, you can use their call centre. The site is also bright, colourful, and easy to navigate. A pleasure to use.
========================

Sent: Tuesday, January 14, 2003

Hi Sue

We returned from our 16 days in Bali last Friday night. We had a very good time. The Raddisson suites are to be recommended - Not many tourists over there though. See if you can encourage a few more over to help the poor people of Bali who were sitting about twiddling their thumbs, those that still have jobs that is. I really don't think anyone need have much concern security wise.

I would also like to say again how very impressed I was with dealing with you for our holiday - you answered my every concern very quickly and efficiently, which is why I chose to deal with you rather than the time consuming task of trying to deal locally here in Mandurah.

Thanks again
Marise

Sent: Saturday, January 11, 2003

Dear Owen,

Thought I'd let you know how successful our holiday was & particularly how good World Traveller plus seats are.

We were very happy with Qantas/British Airways & that section with only 30 people is excellent, ample leg room for tall people & my husband was very pleased. Must say I even enjoyed the long flight & got a bit of sleep.

I understand you rang re change of domestic flight from Melbourne to Brisbane - we were already home, they quickly put us on an earlier flight so we could surprise the family!!! A wonderful 10 weeks away..

Thanks & best wishes for 2003.
Jean

Sent: Friday, January 10, 2003

Good Morning Best Flights,

This is a letter to express my sincere gratitude to Jimmy Carbine. Jimmy was a valuable sales consultant for my decisions and purchase of the One World travel tickets for myself and Andrew. As you can probably understand, purchasing tickets that last for 1 year is quite difficult, time consuming and causes quite a lot of stress. However, Jimmy's assistance and valuable advice has enabled my decisions to be reflective of my individual travel needs and I am now a Happy Customer.

Therefore in summary. Thankyou again Jimmy for your kind help

regards,
Wendy