Testimonials 2005

Sent: Thursday, 29 December 2005

HI!!!

I would like to say that i have been a member of bestflights for a long long time and I just love getting your updates every week. I have used you a couple of times and the service and prices are fantastic.

Many thanks,

Claire

Sent: Thursday, 22 December 2005

Hi Harry, many thanks for organising our trip. YOU were just fantastic. We hope to catch up with you when we are in Perth in Feb.

Chris & Joanne

Sent: Tuesday, 20 December 2005

Sarah

Thanks for all you help. I have normally always booked through flight centre but have found the service and pricing offered to be much better with bestflights. I have found you to be highly professional and always easy to contact. I have passed on your details to all my friends who are looking at travelling next year.

Thanks Again

Steve

Sent: Saturday, 17 December 2005

Dear Best Flights,

I first contacted Natalie Laffin about a month ago regarding flights to Tokyo and Kuala Lumpur for a group of four. Planning for two is often hard enough but planning for four is near impossible! Regardless of this, Natalie always answered every question posed in a prompt and friendly manner. I have never encountered a travel agent that's as friendly and professional as Natalie. She is, in my humble opinion, an asset to your company.

After booking the flights, I again contacted Natalie regarding tours, accommodation and transfers. Again, she was a joy to deal with. Natalie clearly has the clients in her best interest as she would often suggest alternatives that would fit into our interests and at a lesser cost. Who does that?! Natalie from Best Flights- that's who!

This is my first encounter with Best Flights and I can assure you it won't be my last. It's great to know that there are travel agents who can do the job in a friendly, professional and prompt manner. I had never encountered this with other travel agencies. So to Best Flights, and in particular to Natalie, thank you for your great assistance. I will certainly not hesitate to book my future travels with you and have already started referring friends to your company.

Wishing you all a Very Merry Christmas & A Happy New Year.

Kind regards,

Rachell

Sent: Thursday, 15 December 2005

Dear Jimmy,

On Monday, Claire booked some complicated travel arrangements for me. I was very impressed with her professionalism and her lovely manner. She promptly investigated all the options I needed clearly explaining what could and couldn't be done; she made a number of useful suggestions and was extremely patient when I dithered.

Older travellers who know the benefits of booking trips through Best Flights still want to be treated gently and not meet with impatience from bright young things.

I feel very lucky to have won Claire in the lottery of ringing Best Flights consultants. I hope all your other consultants have the same mix of efficiency, gentleness and patience.

Yours faithfully,

Anne

Sent: Wednesday, 14 December 2005

Hi Jimmy

I just wanted to pass on my gratitude regarding one of your employees, Eddie MacFarlane. He is an asset to your company.

I have been planning a trip to Spain for some time & after much shopping around I called your company. I spoke to Eddie. He was extremely helpful & professional & made a daunting task very simple. I felt no reason to look elsewhere after dealing with him. Everything was organised so quickly & efficiently without any hassle. He has made the first step of my journey a very good experience. I hope the rest of my trip runs as smoothly as this.

I feel people don't often take the time to pass on good comments regarding employees, (it is usually just the complaints) So, I just wanted to take the time to say thank you to Eddie for all his assistance. I will not hesitate to book my future trips through him & your company, and also pass on my recommendations to family & friends.

Thank you

Racheal

Sent: Wednesday, 14 December 2005

Dear Best Flights,

I would like to compliment you on providing a body of staff who shows respect, intelligence and true desire to help. Over the last couple of weeks, I have been dealing with Mr Andrew Dingley who has assisted my travel plans for February 2006. His patience and friendliness has made the experience of organising a whirlwind trip that much easier. Having been dealing with a corporate travel planner (for business) and Harvey World Travel (private travel) over the last five years, Andrew has definitely won my custom for Best Flights. I will be extolling the fantastic virtues of Best Flights to all my colleagues, family and friends.

With my organisation's plans of expanding our interests to international economies (specifically New Zealand, Europe and North America), I foresee that we will be doing a lot of business together in the near future for all our corporate travel needs.

Once again, thank you Andrew and Best Flights.

With Regards,

Tim

Sent: Friday, 18 November 2005

To Whom It May Concern:

We have been dealing with Palma since last Friday with regards to our holiday in Los Angeles and San Francisco. He has helped us with getting flights for the busy Xmas holidays.

I would like to bring it to your attention that Palma has great customer service skills. On top of being helpful, he is polite, courteous, always returns calls/emails promptly. He has a fantastic knack of remembering who he has dealt with, ie. a colleague of mine here, Samantha. She also remembers him well and has commented on his politeness.

Now thanks to Carlos and his help, we are be able to have a family reunion at San Francisco with my brother and his family (whom I haven't seen for 9 years) and my parents.

Merry Xmas.

Regards
G.I.

Sent: Wednesday, 16 November 2005

Hi Sarah

Thank you very much for that, and thank you for all the help you have give us. I will definitely be contacting you for my next trip, as well as recommending you to a number of my friends.

Thank you once again.

James

Sent: Tuesday, 15 November 2005

Hi Faye,

I wish to thank you for your help in all the work you did for us on the trip. It turned out very well and we are starting to set up for the next trip...

Do you hate some one who sings o'h what a beautfully morning, O'h what a beautfully day at 7:00 am in the morning? Well I can't sing any way. but 1/2 way through the trip I had them all singing this song. I have told
them about how great you set up this trip for us and I hope that they will come back to you.

Well thanks again from Barbara and my self and will be talking to you soon.

God Bless you and all our love.

Please keep in contact.

Best Regards

Barbara and Alex

Sent: Friday, 11 November 2005

Faye,

Many thanks for all your efforts.We returned home about four weeks ago following our wonderful round the world vacation We very much appreciated your great friendly attitude, and promptness in dealing with our travel needs. I will have no hesitation contacting you at Best Flights for my future travel arrangements.

Kind regards,
Kathy

Sent: Monday, 07 November 2005

Hi Astral,

My name is Imelda and I have just recently returned from a trip to the U.K. that I booked with you earlier in the year. You did such a fabulous job and great deal for us that I thought I would contact you again. If you can help us please let us know and thanks again with all your help on our recent family trip.

Regards,
Imelda

Sent: Monday, 07 November 2005

Hello Adam,

You were absolutely correct- everything went like clockwork.

Many thanks for your kind and sympathetic consideration. You may be sure that I will recommend BESTFLIGHTS to anyone considering a relaxing and hassle-free holiday.

Kind regards,

Philip

Sent: Monday, 31 October 2005

Hi David,

Just a quick email to thank you for organising the flights for our world trip. We returned 3 weeks ago, after a wonderful holiday. All our flights went smoothly without any hassles - we really appreciate the effort on your
part. I will certainly be contacting you again in 2 years time when I plan to travel overseas again.

Once again, Many thanks,
Dorry

Sent: Thursday, 27 October 2005

Sarah

Thank you for your hard work, I can't tell you how much I appreciate your efforts... if you're every on the Gold Coast I can put you up in our Olympic facilities here at the centre for working so diligently on behalf of my company.

David

Sent: Wednesday, 26 October 2005

Faye

Thank you yet again for your excellent assistance - i sincerely appreciate all the help you have given us. Hopefully we can see you about our future travels also.

Best wishes and kind regards
Mukhtar

Sent: Monday, 24 October 2005

Hi Anthony,

Thanks very much !!! And also for the very prompt service and nice easy transaction.

Jodie

Sent: Wednesday, 19 October 2005

Hi Ed

We are back now (well, got back last Friday). Just a quick note to say thank you so very much for all your work to make our trip the success it was. We just had the best time, and all the travel arrangements went perfectly

Barb & Robbo

Sent: Friday, 14 October 2005

Dear Jodie

you put the best in best flights i really appreciate it. i know i have been all over the place with the booking ...

Carole

Sent: Friday, 14 October 2005

Dear Julie

Life is almost back to normal for us and I have time to sit and write to people. I just wanted to say a real big thank you for organizing our tickets for the trip. We had an absolutely sensational time and have so many wonderful memories...

..Anyway I just wanted to say thanks. We could not have done it without you. I know you spent hours on it and I really appreciate it. We pray all is well and if you are ever in Albany please pop in we would love to show you the photos.

God Bless Love always and forever

Peter

Sent: Tuesday, 11 October 2005

Hi Valentine,

Just wanted to send you a note to say that Mum, Dad, Rod and Jodi are all back in Oz. They all had a wonderful time...

Once again, thank you for all your help with all of the booking arrangements. It was a pleasure to deal with someone as professional as yourself, which was particularly evident with the complexity of the booking (ie, 4 pax, 2 separate departures, 3 different returns, 26 individual flight sectors, 2 tours and a crossover of pax from one tour to the next). It was nice to be treated like someone who had a clue about international travel and your international experience also shows.

I hope your European holiday was just as good as theirs.

Adam

Sent: Tuesday, 11 October 2005

Renee,

Thanks for your excellent service with our flights and accommodation. I will refer you to many others in the future.

Regards
Rod

Sent: Thursday, 6 October 2005

Dear Jimmy,

We haven't spoken before, however one of your team, Angie, has been assisting me with planning a trip from Sydney to Italy early next year.

I'm sure you're already well aware of how fabulous Angie is, but just in case you need to hear it again - she's FABulous. Thank you to Best Flights for making my trip planning a breeze.

Now I'm certain that most times this stuff just does not get said, & I'm wholly impressed by Angie's service, so please allow me to indulge... Angie has the three things I prize in travel agents:

* She's friendly: it always felt as though she was sitting across the country with a smile on her face, no matter what the hour, and no matter how many silly questions I had for her. This is the kind of person you want to book a trip through again;

* She genuinely seemed to care: we talked though a few flight options, dates and stopovers & Angie had so much patience in getting me the best flight package to suit my budget and to maximise my holiday fun, and she gave me space to decide on the right one in my own time. Never once did I feel as though I were being rushed through our phonecalls, palmed off to others, or that Angie couldn't be bothered trying to do the best for me, which is how I have frequently felt with travel agents in the past;

* She's expedient: In the past I have always had to chase travel agents to arrange things, but Angie consistently followed through with whatever she'd promised, at (or before) the time she'd promised. It really took the stress out of getting flights and making payments.

I have already started referring friends, family and colleagues to Best Flights & look forward to arranging more trips through your company in the future.

My thanks to Angie and the Best Flights team behind her!

Kind regards,

Deb

Sent: Thursday, 6 October 2005

Hello Daryl,

I am writing to you to express my gratitude for all the work Astral has done for me in assisting me with booking of flights. Although my flights were relatively simple, Astral has consistently delivered an extremely high level service. From my initial conversation through to follow up emails, she has been informative, relevant and has provided an incredible image for Best Flights. As such, I shall be recommending Best Flights and in particular, Astral as a consultant, to anyone seeking travel assistance.

It is important to recognise these exceptional qualities. Working within a customer service related industry also, it is rare to find the consistency of service that Astral has provided.

With very kind regards,
Gareth

Sent: Tuesday, 4 October 2005

Thanks for everything Leigh!

I've really appreciated your patience and politeness while completing all of my bookings.

Warm regards,
Katia.

Sent: Sunday, 2 October 2005

Hi Astral

Thanks heaps for the excellent help and work that you gave me with the booking for Jeff Thornton. You’re a great asset to bestflights.

Have a gr8 day

Matthew

Sent: Friday, 30 September 2005

Hello Faye

Thanks so much for all your help - you have been excellent in your service, patient and great. Please pass this thanks on to your manager

Best wishes
Mukhtar

Sent: Monday, 26 September 2005

Hi there

I booked a flight to Hawaii for August 2005. I think it was Astral who helped me, she was the best, helping me with flights and airlines and making it very easy for me. I did have a great time in Hawaii, and I have recommended this site to all my friends next time they travel.

Well done!!

Nicole

Sent: Thursday, 22 September 2005

Hi Dominika

I just wanted to write and say thanks for all of your help with my travel. It is the first time I had booked so far in advance and must admit was slightly sceptical of the end result.

Both Mum and Dad had a fantastic time (neither having travelled overseas previously) and absolutely everything went ahead without a hitch (didn't even crash the car!!). I appreciated your patience with me during the times when I wasn't so patient waiting for tickets etc etc, and again am really grateful for your assistance.

Thanks so much. I shall spread the word about Best Flights and will definitely use your services again!

Kind Regards
Kristie

Sent: Wednesday, 21 September 2005

Hi Sarah.

I well received the last statements. I would like to thank you for everything. I m sure I'll also have a great contact with your Melbourne's Team in March having my tickets. I'm already so impatient...

Sincerely

Loic

Sent: Friday, 16 September 2005

Hi Marissa,

Thank you. We are now ready to leave Melbourne on Sunday 18th Sept. Thank you for arranging this trip for us from Day 1. You have been fantastic. Will tell you all about it when we get back on 19th Oct.. Many thanks again...

Regards and best wishes,
Majuree & John

Sent: Monday, 12 September 2005

Dear Justin

Just a note to say thank you for all your help as we are home now.

I hope your employer appreciates such a great employee who goes out of their way to help their clients, well done Justin.

regards Laila and Bob

Sent: Saturday, 10 September 2005

Hi Valentine

We are in Jaipur having a ball, thanks so much for making this happen and thank Justin too please. It is brilliant here and the Imaginative Traveller is better than we hoped. Speak to you next time we need an adventure! The traffic is amazing here, and the shopping - you should come visit.

Julie and Brian

Sent: Saturday, 10 September 2005

Hi Julie,

Just a quick note to say all the flight arrangements worked great...It was certainly an excellent trip, lots of great memories ... made special by so many people....Many thanks for all your efforts

Terry

Sent: Friday, 9 September 2005

Travel Agent: Best Flights. Consultant. Bruce Hamilton. Conscientious, Patience, Tolerance and Understanding these were just some of the attributes needed to bring this tour together, and it worked beautifully. Thanks Bruce.

Sincerely,
Bev.and Eric

Sent: Friday, 9 September 2005

Hi Marissa

Just wanted to touch base with you, most importantly to thank you for all your effort which helped to make our trip run without any problems.

Warmest regards, Karen

Sent: Thursday, 8 September 2005

To whom it may concern,

I have just finished making a reservation through you organisation for flights for my partner and I to fly return to Buenos Aires from Brisbane over the coming Christmas holiday period. The consultant who made my reservation was named Harry - unfortunately I did not catch his last name. This reservation was a complex one due to the geography of the flight, the lateness of my reservation and my uncertainty over the exact travel dates I desired. Over the course of three lengthy telephone calls Harry promptly answered everyone of my questions and explored all possible options open to me. Through the whole process Harry remained friendly and patient, when many others may have become frustrated. I thanked Harry for his help on the matter but I'm sending this email to ensure my appreciation is noted by Harry's superiors.

Please feel free to contact me if you wish to discuss.

Regards,

Raymond

Sent: Wednesday, 7 September 2005

Dear Leigh

I thank you for your help and also Shelley. This has been a first for me making my bookings and travel arrangements in this format but has been an easy and stress free process. Have recommended it to family and friends.

Thanks again,
Gail

Sent: Monday, 5 September 2005

Justin,

Thanks you for making those arrangements so efficiently. I have collected my ticket today and all seems well. I wanted to remark particularly on your excellent and fast service. I am very impressed with your efforts and will be recommending you to my friends, a wide circle who travel frequently!

Regards,

Farah
A very satisfied customer!

Sent: Friday, 2 September 2005

Monica,

I was impressed with your prompt and knowledgeable service and that I was able to reach you direct on each occasion. In future I will be contacting bestcruises (or bestflights) for all travel that I cannot book direct with the airline online. I receive your newsletters and have your web sites saved with my favourites. I had referred my neighbour to you to book an around the world holiday and they were impressed with your service and the prices. Another friend in Mandurah also speaks highly of your service and prices.

Malcolm

Sent: Friday, 2 September 2005

Thank you to all the team at BestFlights.. we found our trip on here and are very happy.

Josie

Sent: Tuesday, 30 August 2005

Thanks Marissa,

For the confirmation and the excellent service. Best regards,

Helmut

Sent: Thursday, 25 August 2005

I would like to thank Best Flights, particularly Jared, for the fantastic service I have received in booking my first ever overseas trip. I have been dealing with Jared since November 2004, and he is always very helpful and accommodating of my requests.

If I ever go overseas again, I will most definitely be using Best Flights!

Cheers,

Kylie

Sent: Thursday, 25 August 2005

Hi there,

I am sending you this email just to say how impressed I have been with the level of service I have received from Best Flights.

I have been dealing with Scott who has gone out of his way to provide as much information as possible and has been extremely helpful - quite unusual these days to find this level of service. Even though I am unable to make my intended flight this time I will make certain that I consult Best Flights in the future.

Once again thank you for being a pleasure to deal with.

Yours sincerely,
Richard

Sent: Monday, 22 August 2005

Hi Astral

Also, just letting you know that we received the flight tickets on Saturday from the post office. Thank you very much. You have made the organising of this trip very easy! And very exciting!!

Thanks

Samantha

Sent: Thursday, 18 August 2005

Hi Dan,

I have just got back from my world trip. I had an amazing time and everything went smoothly. I would just like to thank you for your efforts in helping me book my trip. You were a great help and were very professional booking a complex trip with
many flights and tours. Thankyou.

Regards
Robin

Sent: Monday, 15 August 2005

Dear Harry,

... I just wanted to thank BestFlights and yourself in particular for a very smooth and enjoyable experience all around. I must say also, that no one I talked to on the same route as myself, could match the deal that I
purchased through your company and I have raved about Bestflights to many Australians and others that I met on my travels.

Thankyou again for helping to make my once in a lifetime trip, for a new traveller a fantastic experience, and I am truly hoping now that it will not be a once in a lifetime thing. I plan on going back to visit there again soon, seeing as Bestflights helps to make it so much more affordable.

looking forward to future dealings.

Andrea

Sent: Monday, 15 August 2005

This is just a short note to acknowledge the great holiday that was booked by Aleisha for myself, sister, nephew and our husbands to Phuket in July this year.

Aleisha did everything in her power and above the call of duty when it came to looking at venues for our two weeks holiday. Accommodation, flights etc. No question was left unanswered and she accommodated us in what all five of us, regards as the best possible location...

Job well done, on her behalf, a dying trade in today's market...

Alisha

Sent: Friday, 12 August 2005

Hi,

Just wanted to say a big thankyou to Aleisha and the rest of the crew at Best Flights. This is the 3rd time we have used your company for our travel plans.

From the original enquiry through to the completion I can honestly say that your travel agency is the best that I have encountered. The staff are more helpful, courteous, thorough and of course are always available for the inevitable phone enquiries we might have had. Our calls have always been answered and returned within a very short time.

One again, on behalf of me, my husband and my mother, I would like to thank you for our latest trip with Malaysian airlines. The trip from beginning to end was wonderful and we encountered no problems at all.

Well done!
Val

Sent: Friday, 12 August 2005

Dear Sir

..Thank you sincerely for your emails and all the wonderful information, I have enjoyed receiving them.

Yours Sincerely

Margaret

Sent: Thursday, 11 August 2005

Hi Shelley,

Thank you for your help in this matter,you were very patient and
professional.I will look after our insurance this end .

Regards

Eamonn

Sent: Thursday, 11 August 2005

Hi Leigh,

...We want to say a big THANK YOU for all your help!!! You are the single bestest travel agent I have ever dealt with, and you were also the only person to ever ring us back haha!

Thanks for the great recommendation on the tour, it was perfect for our schedule and just what we were looking for! Also thank you for your patience and ongoing attention in dealing with our airfares and travel insurance.

We really could not have asked for more. We are very very happy and grateful we got to deal with you!!! Thank you!!!...

Cheers

Gloria :)

Sent:Thursday, 11 August 2005

Hi

I just want to thank Adam for his professional service that he provided us with. I am a Manager of a Hotel in Sydney and thought his service was great. If He wants a job in sydney in Hospitality I would employ him in a second.

He is the BEST!!!!!!!

Kindest Regards,
Stephen

Sent: Friday, 05 August 2005

Hi,

I Would just like to commend Kate on her excellent service to me in booking my flights, she answered all my enquiries promptly and made life very easy for me by using email to arrange my bookings. Your internet site is very good also, well laid out and useful.

Please pass on my thanks to Kate, hang on to her she is a top service performer.

Chris

Sent: Thursday, 04 August 2005

Hi Scott

... I want to thank you for your professional and courteous service during this planning process. I had been a bit dubious about doing the planning myself, but you have made it easy for me. We have had a couple of disasters with trips planned entirely by travel agents before, so this has been a pleasant surprise.

Would you pass on to your supervisor or manager my thanks for your efficient and friendly service. I will be recommending Bestflights to anyone I know who is planning a trip.

Thanks again.

Regards
Kathie

Hi Sarah

Also, just wanted to say thanks for all your help with our holiday - it has been relatively painless... which is a nice change!

Dolores

Sent: Wednesday, 03 August 2005

Faye,

Thank you so much for all your help, you've been a fantastic help. Really looking forward to the trip.

Cheers
Natalie 

Sent: Sunday, 24 July 2005

Hi Palma,

Thankyou THANKYOU so much for your exceptional customer service and helping with my Europe trip. Your helping make my European holiday dream come true...!

Cheers
Marivic

Sent: Sunday, 24 July 2005

Adam must be acknowledged and congratulated for the quick, efficient way he managed to get Cameron, Georgia, Yuan and Tom on the same SQ flight Jan 2006 to commence their GAP year in the UK.

He made each of their mothers feel far more confident for their children's “experience”!

Many thanks, Sally

Sent: Friday, 22 July 2005

Hello Best Flights,

I just wanted to let you know how much I enjoy receiving your news bulletins on the latest cheap flights.

I have taken advantage of these offers several times. Keep up the great work. All of us on your email list can only benefit from the great offers you tell us about.

Well done and much appreciated.

Jil

Sent: Wednesday, 20 July 2005

Dominika,

Thanks for your reply.  Your service has been great - whilst you continue to offer such a great service  i hope you know to be guaranteed I will ask for you on my next trip and recommend you personally to friends.

Simone

Sent: Tuesday, 19 July 2005

Sarah

Well thank you so much for your wonderful service, I was amazed that it happened so fast and am very grateful...

David

Sent: Monday, 18 July 2005

Hi Scott,

Just a quick hello and thankyou for organising our flights, car hire and
accomadation for our trip to USA. Everything went well and without problems
and we will certainly use you and your company in the future.

Steve

Sent: Sunday, 17 July 2005

Thanx to Dominika, I was able to book exactly the Qantas flights and dates I wanted Sydney/London/Sydney, AFTER a consultant at Qantas told me that those Qantas flights and dates were fully booked, as well as for several days either side of my preferred travel dates AND that both British Airways and Cathay Pacific also had no availability for the same periods.

Bestflights - you bet !

Maureen

Sent: Friday, 15 July 2005

...Friday mid-morning Amsterdam time - equated to probably every call centre operators worse nightmare - (I made) a tearful phone call on a Friday evening...get me home pleassssseeee.

I would like to extend my own personal thanks to Bruce - whoever you are - who was rostered on your phones on Friday 03.06.05 - for listening to a sobbing Australian not making a lot of sense on the phone from a public phone in Amsterdam and for doing his best to ensure that I could get home.....not only have I found you guys to have The Best Flights - but in this instance - the Best Staff and certainly the Best Ever Bruce!

Thanks Bruce - you really did rock my world....

Kate

Sent: Thursday, 14 July 2005

Dear Sir or Madam,

I have recently booked a flight through your company and would like to bring to attention the sterling work of one of your employees.

Being new to this medium (emails/internet booking) of flights and given the recent press reports of fraud perpetrated on an American company I was reluctant to use this method.  I have sent several emails to your employee Aleisha.

Aleisha has been most helpful and informative about your products and secured me the best deal amongst your competitors.  She is without doubt, an asset to your company.  Should  Aleishia  is indicative of your company and staff you will certainly retain my business. A big thank you and well done to you and your staff!!  May you continue to be prosperous!

Kind Regards,
Neal

Sent: Wednesday, 14 July 2005

Hi Lisa

I booked a cruise with you last year and had a wonderful time, because of the great service I received I would like to try and book another holiday through you again if you could help me. My fiancé and I are going on a holiday around the end of March next year...

Kind Regards

Emma

Sent: Wednesday, 13 July 2005

Mr Gary Elliot,

Just a quick message to let you know that I have received great service from your staff member Dan. I have booked a number of airfares, etc. through Dan and his service has been prompt, efficient and friendly - this guy is a credit to your company and due to his efforts I make sure I tell everyone I can about Bestflights.

I run my own business and could do with some staff like Dan!

Thanks
Robert

Sent: Thursday, 14 July 2005

Bruce

Arrived back on Tuesday from month in the states. Flights And car hire all sweet. Thanks for your assistance.

Brian

Sent: Monday, 11 July 2005

Hello Harry

I would just like to thank you for your great customer service you've provided me before my travel. The tour of Malacca in Malaysia was great and so well organised, me and my dad were most pleased. Our flight from Brisbane to Vienna (via Kuala Lumpur) went without a hitch as well.

Thank you again.

Kind regards,

Jana

Sent: Saturday, 9 July 2005

Scott,

Thank you very much for all your help. Please say hello to Aleisha from me, if she's there. I have dealt with her twice in my previous trips to Hawaii and Norfolk.

Regards to everyone in Best Flights. You're the truly best in the business.

Lisa

Sent: Friday, 8 July 2005

Dear Best Flights

Recently I booked a holiday for myself and my niece to the USA. The consultant assisting us was Faye. The customer service displayed by Faye was outstanding. She was knowledgeable, efficient and showed such interest and enthusiasm for trip. Faye was able to meet all our needs and requests and we were amazed at the savings she achieved.

I have several friends, co workers and family members planning overseas trips and I have related my experience and recommended BestFlights for both service and price.

Sincerely

Veronica

Sent: Wednesday, 6 July 2005

Hi Valentine,

Thanks for all your help, I hope to be able to book a holiday with you again in the future. I have told many people about Best Flights, I think you have done a great job

Regards
Xanthi

Sent: Wednesday, 6 July 2005

HI BRUCE

JUST VIEWED MY ITINERARY YOU SENT THROUGH AND EVERYTHING IS SPOT ON THERE MATE.

THANKS TO BESTFLIGHTS FOR PROVIDING SUCH A DETAILED WEBSITE ON TRAVEL DEALS.

ITS EXCELLENT.....

REGARDS
DARREN

Sent: Wednesday, 6 July 2005

Hi Julie,

Thanks very much for all your help yesterday, you made what I thought was going to be a bit or an ordeal into something quite straight forward.

Cheers and thanks again.

Darryn

Sent: Wednesday, 6 July 2005

Hi Valentine

Just wanted to say thank you. You are an absolute pleasure to deal with and you certainly know what you are doing. Having worked in reservations (international holidays) at Ansett for 8 years, I am pretty fussy about customer service and product knowledge. Best Flights are lucky to have you! And to think I was really worried about booking this holiday ... thanks again Valentine.

Julie

Sent: Wednesday, 6 July 2005

Hi David,

Many thanks for the excellent service.

Milowka Family

Sent: Friday, 1 July 2005

Leigh,
Thank you so much for all the work on our behalf. I appreciate your patience and tenacity, and we are really excited about this brand new PPT - JFK routing. Thank you for all your help.

Kind regards,

Carri

Sent: Friday, 1 July 2005

Hi Julie... Just to let you know we have arrived back in cold old Melbourne, safe and sound after our 6 weeks away.

All the arrangements that you (and us) made, worked perfect. We didn't have any hiccups at all whilst we were away. With the benefit of hindsight, we would probably do some things a little different, namely Croatia, but I guess everyone would say that after a long trip.

Once again thankyou for all the work that you did on our behalf, I will still continue to direct any travel enquiries from our friends to you.

Take care, and thanks again.

Jim and Karen

Sent: Thursday, 30 June 2005

Hi,

Was just, once again, browsing on your terrific site. I love it ! ! !

Since everyone nowadays is so busy and so demanding, I thought to use this for some good news for a change, as this site is in your own words: This is the one you have all been looking for. This is where you can send all the compliments about how good our staff are and how great our prices are. You can tell us that our site is just what you have been looking for and we will let you heap as much praise on us as you want.

So here it goes; Your staff ARE terrific and your prices ARE amazing (I just wish I had more dough to spend, but that's my problem)

I am so glad that you guys started up when you did, because I am sure you have helped to revolutionize the travel industry. Fares are now so much more affordable, so people are looking to travel more. Your site gets me so enthusiastic. My kids travel to weird places, eg my son is now in Yemen and loves it there. I am keeping an eye on a good fare to look him up, so no better site than yours.

So keep it up, you good people. I hope your boss unchains you regularly: The staff are chained to the desks, so try to make an appointment before coming in then we can ensure the Managing Director has unlocked the chains in time to enable them to come to see you at Reception

Thanks 'n Best Regards,
Inge

Sent: Tuesday, 28 June 2005

Hi
I would just like to pass on the following feedback to the manager for Faye
Pothercary - I had the pleasure of dealing with Faye yesterday and I just wanted to say how helpful, patient and thorough I found her to be. She made every effort to find the most suitable flight plan for our trip and we are delighted with the final itinerary. We will definitely be recommending Best Flights to friends and colleagues as a result.

Thanks
Eliza

Sent: Monday, 27 June 2005

Adam,

Just returned from Round the World SIA Business Class arranged by you. Left Perth 13 May, returned 24 June. All went brilliantly. We paid the supplement and flew direct Singapore - New York which was a dream. No hitches anywhere.
We also used your direct hotel booking services with great success in New York and Singapore. Could not fault your organisation, hassle free approach which was quickly and efficiently done and better than any fare I could find anywhere. I am recommending you to everyone.

Thanks for your help
Regards
Jill

Sent: Thursday, 23 June 2005

Hi there Palma,

Thank you very much for your time, effort and efficiency in organising my flight to the UK at such short notice. I will definitely pass on your details to friends and family who are travelling, and hope that you are still available when I travel overseas again next year.

Hope they don't work you too hard!

Kind regards, Claire

Sent: Friday, 24 June 2005

Hi Bruce,

Just a quick note to thank you for organising our recent trip to Bali.

We had a wonderful time and everything went very smoothly. It's just a shame the holiday wasn't longer!!

While there, we spent one night in Ubud at the Honeymoon Guesthouse where we also attended Janet de Neefe's Cooking Class - what a great guesthouse and cooking experience. I would recommend them both to anyone!

Many thanks once again,

Sue

Sent: Friday, 24 June 2005

Hey Adam,

I have not stopped praising you for your efforts... the accommodation was spectacular... location was perfect. So once again thank you so so much for all your help. Be expecting plenty of phone calls from family and friends asking for you.

Thanx heaps,

Mona

Sent: Wednesday, 22 June 2005

Julie,

Would you also please pass on my thanks to your supervisor, you have truly been a great help in organising this in such a short time. If you have any sort of recognition program then I'd be pleased if you were nominated.

Scott

Sent: Tuesday, 21 June 2005

Hi Marissa,

Thankyou for your help and your patience last night when we were trying to work out our itinerary to Rome/London. You were extremely helpful and nothing was too much trouble for you. Thankyou.

I just wanted to let you know that we really appreciated your high level of customer service.

Leilani

Sent: Tuesday, 21 June 2005

Kate,

Thank you very much for your help and the great service. I have absolutely no hesitation to recommend your company to anyone planning a trip, same as I was being recommended to you by my workmate Kathryn
Sloan who just returned from an overseas trip organised by Bruce.

Best regards,
Jill & Oliver

Sent: Sunday, 19 June 2005

Dan,

Thanks for your prompt email reply.

I will check these brochures out and get back to you in the near future..

Thanks heaps.. you have great customer service skills, and I urge you to pass this comment on to your supervisor.

Best regards

Shendelle

Sent: Thursday, 16 June 2005

Hi Bruce,

This is the e-mail I've been waiting to send you, and probable the one you'll be relieved to receive. We were delighted to receive your package early this morning (8.50am). Have been through and checked it all and as expected, its all spot-on. The icing on the cake also arrived this morning, that is our Russian Visas. So as you would expect much rejoicing and celebrating in the Paten house.
This of course could not have happened if it had not been for the patience, tolerance and perseverance shown by your good-self and for this we give our sincere thanks. There was others who must have also put in a special effort to make this happen for us, we would be most grateful if you could pass onto those folk our appreciation for their efforts also.

Yours sincerely
Bev.& Eric

Sent: Thursday, 16 June 2005

Hi Andrea

Many thanks for all you help today. I'm not a particularly relaxed traveller at the best of times and your help and patience with this trip has been very much appreciated

Regards

Catherine

Sent: Wednesday, 15 June 2005

Hello!

I would just like to take the opportunity to praise Faye. She has been extremely helpful and was inventive enough to offer alternative ways and routes to our destination for the cheaper price we had been after. Most other travel agents generally just tell you it's full or can't be done because they can't be bothered to think of something a little outside the square. She was always quick to return calls and make any changes we required.

Thankyou for your wonderful service once again!

Regards,
Veronica

Sent: Wednesday, 8 June 2005

Shelley,

Just a note to say thank you for your professional help and advice in recent days.

Ian and I were impressed by your prompt attention to our enquiry, and the manner in which you progressed our aspirations through to settlement. Your customer service skills are indeed an asset to Best Flights' business.

We will contact you personally when next we travel.

Bon Chance !!!
Robyn
Townsville

Sent: Monday, 6 June 2005

Hi Adam,

Just letting you know that we have received your emails... we will be in touch in the next few days regarding car hire and insurance that you so kindly sent us.

Thank you for your great service !

Sue and Lloyd

Sent: Thursday, 2 June 2005

Anyway, thanks so much for your great help in preparing this trip. It was not easy, and I really appreciate the high customer service you gave us. It is quite rare these days with travel agents, but yet so important!!!

I will don't hesitate to call again when I need other travels arranged.

Cheers

Florence

Sent: Sunday, 29 May 2005

Mike,

The service you provided was very helpful particularly given the difficulty of what my circumstances called for, and I will not hesitate in referring friends and family to you and your company in the future.

Regards
Leo

Sent: Sunday, 29 May 2005

Dear Natalie,

We were so impressed with your professionalism and friendliness on Saturday that we would like to book future hols with you.

Thanks again for your help with our June/July trip and I am really pleased to have found an exceptional travel agent again.

Narelle and Peter

Sent: Sunday, 29 May 2005

Hi Julie

Yes got the visa no dramas at all!!! Hong Kong is brilliant! The Metropole is great. If possible could you please book us in here again for when we stop off on July 27th? If the cost will be significantly different just email me otherwise go ahead and book it. Thanks for all your help, you've been extraordinary!

Thanks heaps
Cathy

Sent: Friday, 27 May 2005

Thanks Dan,

you're a star!!! I will get back to you about the morroco flight on Monday, if that's ok.

have a good WE,

Cheers

Florence

Sent: Thursday, 26 May 2005

Thank you Renee for your help last night. You did a great job with the bookings and the looking. I had approached Flight Centre yesterday afternoon looking for advice and guidance. After telling them what was required (ie fly into Athens/Rome, fly out of Copenhagen with stopover in Thailand on the way home) the best they could do was a flight that went through Hong Kong and one that went through Dubai. That was it. They were not at all interested in what we wanted it seemed too much trouble.

So I would like to say a very big thank you for your efforts last night to get exactly what we wanted to the last detail (especially the departure time) even though we jumped around a lot. Thank you for your patience, helpfulness, friendliness and professionalism.

Please show this to your supervisor as I think they should recognise your efforts.

Catherine

Sent: Thursday, 26 May 2005

Thanks Dan,

you've been a bit of a star !!!

My friend Denise was rapt to read of our tickets also.

Yours Helen

Sent: Wednesday, 25 May 2005

Hi Renee,

I just wanted to say thanks for going through all the trouble you did.

You've got a bubbly personality and I think its brilliant.

Thanks for your assistance once again.

Frank Bonnici

Sent: Friday, 20 May 2005

Regards

David

Sent: Wednesday, 18 May 2005

Dear Bruce,

Thanks for letting me know the ticket arrived safely, I'll see if I can see a doctor....

Let me know the next step! Thanks again for all you do, its good after a few years of travel to deal with a 'no-bull' agent!

Ash

Sent: Tuesday, 17 May 2005

Hello Bestflights

I am writing about one of your call centre staff, Kate Wardle.

Kate has recently assisted my fiancé and I in our travel arrangements through Best Flights and I was extremely impressed by her knowledge, helpfulness and patience. Her professional and friendly manner, and willingness to be flexible was extremely welcome and we finalised payment on the booking.

I will most definitely use Best flights again, and will be recommending colleagues and friends to do so too... and to ask for Kate.

Regards

Q

Sent: Saturday, 14 May 2005

Dear Adam,

Thank you for all your kind information.

I did appreciate your kind and efficient manner and will certainly keep you in mind for our next travel arrangements.

Thank you for now,

Best regards,

Gabrielle

Sent: Monday, 16 May 2005

To whom it may concern,

My girlfriend and myself are in the final stages of booking our around the world tickets through best flights. Our best flights contact was Natalie Laffin.

Natalie far exceeded our expectations of customer service in connection with booking over the internet. She was very efficient and processed our initial booking and any changes on a timely basis. Natalie was pro active in making sure that we did not miss deadlines that allowed us to obtain cheaper flights.

Overall we were very impressed with Best flights prices and customer service. We will be recommending Best flights to any of our colleagues who are looking to travel.

Regards,

George

Sent: Monday, 9 May 2005

Dear Jodi,

I've received my tickets this morning. I just wanted to thank you for all your help in organising my trip. Wonderful customer service.

I also would like to thank Jonathan and the manager ( I don't know what her name was ) for being so very helpful a made it possible for me to take my children to see their grandmother in Germany.

Thank you so much again and I'll be recommending you to all my friends.

Cheers
Kind regards
Monika

Sent: Monday, 9 May 2005

Justin,

Thank you for your politeness and efficiency in making all the arrangements.

We will be dealing with you again in the future.

Regards

Larry

Sent: Tuesday, 3 May 2005

Have I registered with your newsletter!!!! My favourite reading material and highly recommended to all my fellow travellers - bestflights - love it.

Denise

Sent: Tuesday, 3 May 2005

Dear Scott,
Just received all the documents, thanks very much.

We take this opportunity to thank you very much for all your assistance in organising our trip. We found you most helpful and professional. Pass on our thanks to Monica too, although we've just discovered that the cruise is non-smoking so it looks like we're off the fags for 7 days!!!!!

Anyway, thanks again.

We will certainly let you know how our trip went.

Kind regards,
Peter

Sent: Tuesday, 3 May 2005

Hi Adam,

Thanks for providing this information. Thanks again for all your help with getting this great deal, I am very happy.

Regards ... Andrew

Sent: Wednesday, 27 April 2005

Hi Valentine

The trip was great and everything went to plan. Thank you for you help in arranging the connections. I have recommended your site to numerous people and I will certainly use Best Flights in the future.

Regards
Louise

Sent: Tuesday, 26 April 2005

To whom it may concern,

Having recently booked two fairly complicated flights to London with your company, we are writing to tell you how impressed we were with the level of service we received from one of your employees - Valentine Carter.

She tried endless dates and airlines to find flights to suit our needs, and was always prompt in calling us back with information (which is a lot more than can be said for other companies we phoned!)

This level of service is quite rare, which is why we have taken the time to write to you. We will definitely be using Best Flights again (and Valentine in particular), and will be recommending her to others.

Thank you

Lisa and Brett

Sent: Thursday, 21 April 2005

Hi Tracy

Thanks very much I am very impressed with Harry and other consultant great service.

thanks VARSHA

Sent: Wednesday, 20 April 2005

Well we are back and had a great time while we were away. There were no hiccups and thankfully the boys travelled very well. Thankyou very much for your help on organising the trip, it made the whole thing alot less stressful (there was enough stress travelling with 2 kids!)

Hope you are well.

Regards,
David

Sent: Tuesday, 19 April 2005

Thanks for the statement .
l would like to the thank you, for the wonderful job you have done.
Your professionalism has been appreciated.
Have a great day.

Regards, Maria

Sent: Thursday, 14 April 2005

You have been very efficient and helpful and a delight to deal with.

Kind regards and best wishes

Cathy

Sent: Monday, 11 April 2005

Attention: Gary Elliott, General Manager, Best Flights

Accolade for Sue Naudin

I am writing to express my appreciation of the excellent services provided by Sue Naudin, Bestflights, in arranging flight and cruise bookings for me and my family when we went on a round-the-world trip in January/February this year. We were much impressed by her prompt replies to all our enquiries. She was helpful and courteous from the very first day we contacted Best Flights with a rough outline of our trip months before we
left for our holiday. That was our first trip with Best Flights, and I expect we will continue to use Best Flights for our future overseas trips given our recent favourable experience with services provided.

I hope you will find the above feedback useful. Again, I would like to emphasise that we were very happy with the assistance and services provided
by Sue Naudin in arranging our round-the-world trip.

Regards
Chulee

Sent: Monday, 11 April 2005

Dear Laif

Thankyou for your prompt attention to my request. Another reason why we use Best Flights.

Cheers Laura

Sent: Sunday, 20 March 2005

Harry I have just arrived back from Hawaii. You organized out flight and accommodation last November. We changed the accommodation from Ohana Waikiki Prince to Ohana Waikiki Surf. I just wanted to let you know that the hotel was wonderful, very friendly and clean. We had a kitchenette room and another adjoining room for our friends. Staff was very friendly, beds very clean and comfortable. Flights to and from were wonderful.

Just wanted to let you know and thank you for all the time you put into organizing our trip. We are hoping to go back in two years and will be staying in the same hotel.

Heather

Dear Valentine,

Thankyou for your assistance and service to date. I have found the level of service by all Best Flights staff to be very good and would recommend Best Flights to my friends when undertaking travel arrangements.

Yours Faithfully

Paul

Sent: Wednesday, 23 March 2005

Dear Jodi,
Yes My week end was very good thanks.... I'm getting ready for the next week end with a little trip to switzerland...
It was a pleasure to deal with you, if I or one of my friends will have to book a flight, I will suggest to call Best Flight and talk to you...

Thanks again
Roberto

Sent: Wednesday, 23 March 2005

Hi Andrea,

Just a note to let you know we had a fabulous holiday in NZ and everything went very smoothly. Many thanks for your hard work in booking flights, car hire and transalpine tickets on our behalf - very much appreciated!

Peace

Cherie & John

Sent: Sunday, 20 March 2005

Harry I have just arrived back from Hawaii. You organized our flight and accommodation last November. We changed the accommodation from Ohana Waikiki Prince to Ohana Waikiki Surf.

I just wanted to let you know that the hotel was wonderful, very friendly and clean. We had a kitchenette room and another adjoining room for our friends. Staff was very friendly, beds very clean and comfortable. Flights to and from were wonderful.

Just wanted to let you know and thank you for all the time you put into organizing our trip. We are hoping to go back in two years and will be staying in the same hotel.

Heather

Sent: Monday, 14 March 2005

Astral,

Thanks for organising everything, it's so nice to have a travel consultant who knows what they're doing.

Thanks again,

Stephanie

Sent: Thursday, 17 March 2005

My partner and I had the pleasure of dealing with Astral Mansfield when booking an around the world trip last year. The trip included Singapore, Split, Vienna, Las Vegas and Honolulu - quite an extensive itinerary. Thanks to Astral's attention to detail, the trip was planned to perfection with absolutely no hiccups especially given the fact that on the way to Las Vegas we had 5 connecting flights to catch.

Astral's personal experience with some destinations was extremely helpful and she was a delight to do business with.

Please extend our sincere gratitude to Astral. We have recommended Astral to friends who have shown interest in travelling. What an asset Astral is
to your company!

Thank you for a most pleasurable experience.

Tony and Rozana

Sent: Wednesday, 16 March 2005

My name is Jan Bedson and my husband and I have just had the most amazing service from Dan Bogard... he has gone the extra mile to help us with what I consider a complicated trip. Whatever you are paying the man it is NOT ENOUGH!!!!!!!!

He would not let us pay the fare in full but insisted we read through the itinerary and call back the following day after checking against the Qantas itinerary. We found it all excellent and paid in full the following day. I repeat ...whatever you are paying your people it is not enough! They are wonderful... helpful and very creative!

I have received your newsletters for the past three years (more probably) and in that time have given the website address to many friends who have used the service. I think I must be one of your biggest advocates and after this I think I will be taking out a billboard to tell everyone who has not yet had me nagging at them!

thankyou very much ... I felt moved enough to write this email and ensure he was congratulated for his excellent work. I look forward to getting the tickets and having the trip to visit our son who is in Brazil on student exchange for the year.
Thankyou for making it possible.

thankyou
Jan

Sent: Tuesday, 15 March 2005

Hi Marissa,

Thanks a million for your work towards a fantastic relaxing two weeks in KhoSamui. Saundra is already trying to convince our daughter (Single) to travel with us to saty at the same hotel in Chaweng beach next year.

The flight to Singapore with SA was good. Unfortunately the Singapore to Samui was (1)A four hour wait + and (2) We lined up for over an hour at Koh Samui airport at midnight to pass through customs. On arrival we slept comfortably and did not get the same WAITING on our return flight.

Thanks again Marissa.
I will be recommending YOU to friends. Of that you can be sure.

Regards:
Norman & Saundra

Sent: Thursday, 10 March 2005

I just thought I'd write to say how fabulous I think your website is, how comprehensive and informative it is, easy to navigate and that I enjoy receiving your newsletters with ALL those great deals every week.

I'm a big fan of adventure travel and am so happy to see you now have Intrepid and Geckos on board, my two favourite tour companies.

I have yet to make an actual booking but I look forward to using Bestflights soon.

Keep it up guys!!

Regards
Monica

Sent: Wednesday, 9 March 2005

Hi Bruce

I've been in contact with American Airlines and they have advised me that they can/will revalidate my tickets with the flights you provided me with for today - March 8th!

I have been told to simply provide American Airlines with my paper tickets at the airport and all will be fine. I don't know how you found me a seat, because as I had mentioned.....I'd been told there was nothing available prior to my previous March 17th departure before calling you, but find a seat you did!

I will not be able to call you again before my flights, but I look forward to meeting with you in person.

You are an absolute legend in my eyes mate!!

I'm so thankful and appreciate your efforts beyond scope!

Cheers
Bruce

Sent: Tuesday, 8 March 2005

Hi Astral,
Thank you for your email. I was actually a bit impatient and ended up ringing your 1300 number. I talked to a lovely guy (Bruce) who busted his guts to get me a good flight. If you can find out his name from my booking (I am flying Sydney - San Francisco on 9th April) please pass on my thanks, he was absolutely wonderful. Also, if you can tell his supervisor how wonderful he was I would appreciate it.

Thanks again
Sharon

Sent: Monday, 7 March 2005

Hi Marissa,

Thanks for the info.

I appreciate your time and effort. You have no idea of the nightmare I went through prior to getting in touch with you. I am still waiting for a Flight Centre quote (now waiting 3 weeks) and Harvey World Travel charged for a quote (which I was neglected to be told, incurred a non refundable $100 deposit) and then had to go into bat hard to get it back and their quote was so ridiculous it was beyond a joke.

Wish I had of known about your business before I went through all of the above bad experiences!!!!!!

Kind regards,

Neridene

Sent: Wednesday, 2 March 2005

To The BOSS of Best Flights,

I just want to add my praise and thanks to
Best Flights and especially to Anita Mansfield.

Over the last 6 months my wife and I have taken
two holidays through Best Flights and I can honestly
say 'The TWO BEST Holidays we've had !

Firstly it was to Phuket last October (which was
FANTASTIC...VERY relaxing and stress free) and we have just returned last Saturday night from Hong Kong and Singapore.

I can't tell you how IMPRESSED I am with the service by Anita and the other staff...and how well the holidays have turned out to be. The other BIG factor was the price we paid and it was THIS point that Best Flights out do anyone around ... CONGRATULATIONS !

My wife and I will DEFINITELY be taking more holidays through Best Flights and I can only praise everyone involved with the running of your company.

Prompt and efficient staff are a rarity nowadays...
Best Flights has got it in the bag... WELL DONE

A BIG THANK-YOU Best Flights and to you Anita.

Robert and Janine
Brisbane, QLD

Sent: Thursday, 10 February 2005

Hi Dan, we received the tickets, thanks. It was a pleasure dealing with you.

Take care, Joris

Sent: Wednesday, 9 February 2005

Hi Justin,
We received our London return tickets in the mail. Just like to say a quick thanks for your prompt and efficient customer service. I've recommended bestflights to many friends now!

Regards,
Stefan

Sent: Monday, 7 February 2005

Hi Bruce

Trust you are well.
Our trip to France in October was fantastic, and all went to plan. Appreciated your help in the preparation of it.

Regards

Damien

Sent: Monday, 7 February 2005

Bruce

Just to thank you for (1) getting me a flight to Malaga and back (with your creative ingenuity) when it seemed impossible and (2) sorting it out when I was getting a pushback in Spain about my return booking. I had a great holiday and now back at the grindstone planning the next one for May (somewhere for 3 weeks)... one of the benefits (makes up for the stress of not knowing when the next job is coming from) of working for yourself...

Thanks again I am very impressed with your ability to 'move around' the booking rules and regs...

Nina

Sent: Wednesday, 5 January 2005

Bruce

Sent: Saturday, 1 January 2005

I spoke with a Carl on Friday, New Year's Eve, after a day long search for help to replace a local travel agent who had completely let me down. What a joy. You people really think outside the square, and anticipate our choices - thank you, thank you, thank you. I've still to finalise my travel, but I know that you will look after me.

Once again, Thanks.
Linda