Testimonials 2006

Sent: Friday, 22 December 2006

Hi Andrea,

I didn't think that making a booking over the phone could be so easy. Your assistance, experience and professionalism is very much appreciated.

Please express my satisfaction to your manager.

Wishing you a very Merry Xmas and joyous New Year,

Penny

Sent: Friday, 15 December 2006

Best wishes to you and all your staff at Best Flights. I had the pleasure of your service earlier this year in travelling to Hong Kong and Japan and your firm and staff made it so easy to arrange the flights. All other travel agents found it too hard and didn't have the level of service you all provided.

Be safe and have a nice break.

Cheers from :-)

John

Sent: Friday, 15 December 2006

Hi Astral,

I just wanted to say thank you for your assistance with our trip to Thailand. The trip was awesome & it was such a smooth, easy transaction thanks to you.

I have told all my friends & family to deal with Best Flights.

Merry Xmas.

Kind regards,

Belinda

Sent: Thursday, 14 December 2006

I wanted to commend Janine to you, Chris. She was quick, efficient and friendly.

So rejoice in the presence of Janine.

Best wishes to you all,

John

Sent: Thursday, 14 December 2006

Hi Chris,

I would just like to write a short email to inform you what a wonderful job Frankie Ferreira has done so far to help me organise my honeymoon to Europe and Phuket next September.

Frankie has been a very attentive travel consultant and he has made my job organising my honeymoon so much easier. Frankie had made me realise that you were offering the best prices out there, which most travel agents found difficult to believe.

Frankie had eased my mind about the entire process through his friendly, accommodating, thorough, and knowledgeable manner. And I must also add that he is always a pleasant to talk to. Given these experiences, I would not hesitate to book another holiday through Best Flights, and I would definitely recommend Frankie's services to my family and friends.

I would like to congratulate you and your team for providing such great service and best value holidays for my fiancée Andrew and I. We are really looking forward to going on our honeymoon next year!

Many Thanks,

Cherry

Sent: Wednesday, 13 December 2006

Hi Astral,

As always it’s a real pleasure doing business with you...you are efficient to the point, and know your products.

We are finalising our holiday plans for next year, and will be completing all the details hopefully by next week.

Thank you.

Regards,

Jean

Sent: Monday, 11 December 2006

Hi Marissa

Just a note to wish you a very merry Christmas and a happy new year. That's for your assistance during the year, it is appreciated.

Regards,

Pam

Sent: Friday, 1 December 2006

I just wanted to say a big Thank You to all the team at Best Flights for all their help in booking our trip back to the UK. Our agent, Vanessa, worked tirelessly with our incredibly complicated route, to make sure we got the best destinations for the best possible price. The whole team were helpful, supportive and friendly - really fantastic customer service. As someone who works in the service industry, your team of agents must be one of the best I've ever had to deal with.

Let me know when you open a Best Flights in the UK!

Cheers,

Charlotte & Edwin

Sent: Thursday, 30 November 2006

To Best Flights Manager,

I'd like to express my sincere gratitude to Georgia C that works for Best Flights. I rang Georgia on the 20/11 to discuss travel details and found Georgia to be extremely helpful, professional and courteous in handling my enquiries and I appreciated her advice and feedback.

I hope you can recognise Georgia's contribution to Best Flights, as she is an asset to your organisation and provides exceptional customer service which ultimately promotes "Best Flights" in a significant manner.

I would like to offer my thanks to Georgia for her time, effort and patience and should I have travel plans I would love to deal with her directly as she takes ownership of issues and offers insightful advice.

Kind regards,

Virginia

Sent: Tuesday, 28 November 2006

Hi Mel,

Thank you so very much. Everything looks great. We are so excited to go as it's our first trip. You have been so accommodating and helpful. We truly appreciate your efforts in making your first trip to Egypt fantastic.

We will let you know how it goes when we come back.

Kind Regards,

Denise

Sent: Tuesday, 28 November 2006

Georgia,

Truly a huge thank you for all your time and effort you have put in for my two lovely old biddies.

Thank you for your patience and super quick response time to all my questions and queries.

You are truly a gem.

Thanks,

Atha

Sent: 7th November 2006

Dear Gary

Recently your IT Manager, Matt, arranged a donation of 9 computers, 18 monitors, and boxes of mice and keyboards to be made to Padbury Senior High School.

The generousity of this donation is greatly appreciated by staff and students of Padbury Senior High School and will enable our students greater access to Learning Technologies.

Please pass my thanks onto Matt.

Yours Sincerely,

Trevor

Sent: Thursday, 16 November 2006

Hi Leigh,

Thanks so much for your friendly, efficient, comprehensive and fantastic service in organising our trip the other night. You are a complete joy to deal with and make it all so easy!

The Singapore stop-over option is fantastic and something that came out of left field. We are over the moon and think it will be fantastic!

I hope your manager knows how bloody good at your job you are. If not, please forward him or her this e-mail!

Hope to hear from you soon!

Scott, Jordan + Poida

Sent: Tuesday, 14 November 2006

Dear Chris,

I just wanted to let you know that dealing with your company has been fantastic, and that has been solely because of Valentine.

I had a family of six to organise for a European holiday next year and we each had an agenda. Valentine listened and organised precisely what we wanted, all with a smile in her voice.

What a pleasure it is to deal with a "real" person, who understands what the term 'customer service' means. Look after her because she really is looking after her clients.

Thanks Valentine for all your help and your attention to detail, I have already spread the word to all my family and friends about you, and Best Flights for their amazing deals.

Its nice to be surprised in a world of automated and self services.

Thanks again and you have won my business.

Natasha

Sent: Monday, 13 November 2006

Hi Astral,

Thank you again for organising all our travels :)

I personally want to thank you for everything you have done for making this booking easy for us. I'm so grateful for all your help and I can't wait to go in February.

Cheers,

Lindsay

Sent: Monday, 13 November 2006

Love your new booking engine. Really cool to have all the airlines listed in the same engine.

Regards,

Poay

Sent: Sunday, 12 November 2006

I really like the new search engine, well set out etc.. Love that it includes all the airlines.

Cheers,

Danni

Sent: Saturday, 11 November 2006

Hi everyone,

The new search engine is fantastic! Well done!

It is great to be able to search the complete trip without having to work out each leg separately.

Keep up the good work.

Cheers,

Liz

Sent: Saturday, 11 November 2006

Just want to say a big THANK YOU :) for your new search engine, especially now that it includes domestic flights.

It's user friendly, and it's fast - what more could a blonde want in life?

Regards,

Olga

Sent: Saturday, 11 November 2006

10 out of 10.

John

Sent: Friday, 10 November 2006

Hi.

I've just had an enjoyable browse thru your new search engine, and it looks pretty good.

It's good to see the browser.

Regards,

Adrian

Sent: Friday, 10 November 2006

Your domestic fare finder is great. I spent over 30min getting the same info off the web 4-5 days ago as I could here in around 3min.

Well done!

Andras

Sent: Friday, 10 November 2006

This latest search engine of yours is fabulous. I have used web jet etc but of course it doesn’t give the same detail you have. Between us, our family does a lot of interstate travel, my brother comes up to Queensland very often from Melbourne. He is a member too so I am sure he will use this tool. Congratulations.

Regards,

Cheryl

Sent: Friday, 10 November 2006

Wow,

That is a fantastic site. My folks live in the Sunshine Coast and this site will really save me time when having to book trips to visit them.

It is easy to use and really quick.

Many thanks,

Kathy

Sent: Friday, 10 November 2006

The new engine is EXCELLENT!!!

Love it. Congratulations. I know my husband and I will find it very useful indeed, and will save all the hassles of having to check each airline or flight section independently. Thank you!

Denise

Sent: Friday, 10 November 2006

Excellent work Best Flights.

Finally I can use my favourite site instead of Webjet to search and compare domestic flights easily on one screen.

Well done, will be giving this site a good work out.

Cheers,

Catherine

Sent: Friday, 10 November 2006

Hi

It has a nice look and feel and it's easy to work out what you're looking at - well done :)

Melanie

Sent: Friday, 10 November 2006

Hi there,

I just had a play around with the new domestic air bookings site and it is really good. I found it very quick with my selections. Loved the little airplane. As a frequent flyer in Australia, this will no doubt be of assistance when I need a quick booking.

Keep up the good work.

Sandra

Sent: Friday, 3 November 2006

What an awesome latest edition newsletter!!!!!

So easy to read and navigate (especially with all the sub sections, “new” and colour scheme etc.)

Michelle

Sent: Tuesday, 31 October 2006

Hi Suzanne,

Received our tickets today. Thanking you ever so much. The service you provided was fast, professional and top class, we will be booking our future flights with you guaranteed and we will highly recommend you. Keep up the good work! Until we chat again, take care.

Regards

Sally

Sent: Wednesday, 25 October 2006

Dear Julie,

Thanks for all your assistance in organising this trip for us. The whole thing was done very professionally and we much appreciate all your input. Rest assured that we are telling all our travelling friends about Best Flights – far better than the “normal” travel agencies that they have been used to dealing with.

I will keep in touch when we next need help with travel arrangements.

Regards,

Robyn

Sent: Monday, 23 October 2006

Hi Julie,

Lilly and I have arrived home safe and well rested. Thanks very much for all your hard work with our travel plans. The Club Andaman was absolutely beautiful, great staff, very good service. The Narai upgraded us to a business suite which was a nice surprise. Oh and guess what? I won a week's free accommodation at the Absolute hotel either in Patong beach or Koh Samui. Valid for 18 months. So I guess we will be off again sometime.

Cheers and bye for now.

Kim & Lilly

Sent: Monday, 23 October 2006

Dear Aleisha,

Just a quick note to let you know that Dermot and I are home safely and that we thoroughly enjoyed our trip.

Thanks very much for organising everything. The first-class flights with Thai International were fantastic --- not quite so keen on the business-class sectors though! But overall the trip to Europe was great and we will not hesitate to use your company when we wish to travel overseas again.

I have already given your email address to a number of friends and hope this will generate some business for you. Saw my GP this morning and he tells me that he and his family have already booked a round world trip with your company for next year!

Anyway, many thanks for your most efficient service.

Kind regards,

Allen

Sent: Friday, 20 October 2006

Hi Julie,

Thank you so much, received Intrepid Voucher and info.

How efficient you are, incredible, what a pleasure it has been to deal with you.

Excellent communication and quick responses – you're amazing.

Thank you.

Regards,

Ruth

Sent: Wednesday, 18 October 2006

Hi Jodie

I cannot thank you enough for all your assistance in obtaining flights for my sister and her family so quickly and at short notice.

Thanks to your efforts my sister was able to be with her son to support him and his family in their time of grief.

I will recommend you to all my family and friends.

Once again, thank you so much.

Regards,

Peggy

Sent: Monday, 16 October 2006

I have to say, that your website is the most informative, has the most options, with fantastic prices. Even the other airlines have nothing on what you offer - and I'm only talking about airfares, let alone the rest of the products and services you offer!

If I ever feel like inspiration, it's on your website. I'm considering another RTW - this time a mini one, but if it wasn't for the deals you come up with, I would simply fly one destination at a time.

Cheers! Keep up the good work. I recommend to as many people as possible.

Heidi

Sent: Saturday, 14 October 2006

new newsletter looks great!

Kaz

Sent: Saturday, 14 October 2006

Love the new layout [of the Best Flights newsletter].

It’s much better.

Sharon
:-)

Sent: Friday, 13 October 2006

Love the new layout and design [of the Best Flights newsletter].
Much easier to read due to layout and text size.
Just great!

Mooks

Sent: Friday, 13 October 2006

Love the chicks [of the Earlybird ad in the Best Flights newsletter], have a good day.

Pam

Sent: Friday, 13 October 2006

Hi Guys (& Gals) at Best Flights,

I just wanted to say that the new format [of the Best Flights newsletter] is very easy to read - and it looks great!!

Keep up the good work - it is a very informative and, yes, witty communication...
And I look forward to my dealings with your company for my next holiday...

Regards (& Thanks),

Donna

Sent: Friday, 13 October 2006

I like it [the new Best Flights newsletter].

Thanks & Cheers

Deirdre

Sent: Friday, 13 October 2006

Wow – the newsletter looks so much better than before!

Much more user friendly and easier to read.

Sarah

Sent: Friday, 13 October 2006

To all the guys and girls who created the new web site, I love it, much easier to read and trawl through, big improvement. Keep up the good work.

Cheers,

Carla Poole

Sent: Friday, 13 October 2006

What a pleasant colourful surprise! [the new Best Flights newsletter]

Siegrid

Sent: Friday, 13 October 2006

Your new Newsletter style and set up is terrific. Congratulations to the team.

Maklary

Sent: Friday, 13 October 2006

Your new style newsletter is a vast improvement.

It is much easier to scroll through quickly to find the part that is of particular interest, as the layout & headings stand out much better.

Also by putting the price in bold on the right, plus 'Early Bird'/'New' catches your attention.

Keep up the good work.

Sharyn

Sent: Friday, 13 October 2006

Hi!

I just wanted to comment that the outlook of your new newsletter is much more professional .Excellent job.

Yours,

Jyrki

Sent: Friday, 13 October 2006

Hey the new style [of the new Best Flights newsletter] is 100% better! So much easier to view and read! Thanks :)

Tim

Sent: Friday, 13 October 2006

Yes, at first glance [the new Best Flights newsletter] looks a good improvement. Thanks for all your good work.

Graham

Sent: Friday, 13 October 2006

I love the new page [of the new Best Flights newsletter]. It's much more user and eyeball friendly.
Congratulations!!

Amanda

Sent: Friday, 13 October 2006

Great face lift for the best flights news letter!

Eye catching and easy on the eye to read.

Well done and thanks.

Deb

Sent: Friday, 13 October 2006

Hello

I like the new layout [of the Best Flights newsletter], however the links to the right of the page don’t seem to be working as it’s asking me to locate link browser.

Cheers

Lisa

Sent: Friday, 13 October 2006

Love the new layout [of the Best Flights newsletter]!!! So much easier to read and easier to locate highlighted specials. Keep up the great work!

Jessica

Sent: Friday, 13 October 2006

Hi,

Very impressed with the clear setup and content of the new newsletter.

Good work.

Robin

Sent: Friday, 13 October 2006

Looks great guy [the new Best Flights newsletter]!! A change is almost as good as a holiday!!!

Tracie

Sent: Friday, 13 October 2006

Your newsletter is better and much easier to read - I like the larger font and black on white background.

Keep up the good work.

Cherry

Sent: Friday, 13 October 2006

Great new look [of the Best Flights newsletter], and easy to navigate.

Thanks,

Mel

Sent: Friday, 13 October 2006

Newsletter looks great!

Yours

Helen

Sent: Friday, 13 October 2006

Hi Pelangi Hotel Staff and Best Flights,

I would like to extend a personal thank you to your consultant, Scott who is based in your Perth Office.

Scott was extremely helpful and professional by asking me a few questions about what I was interested in doing while on holiday. From the information Scott gathered he suggested I stay at the Pelangi Bali Hotel and Spa in Seminyak. He advised he had experienced the hotel and it was clean and quiet and would more suit a person my age and the interests I had. That it was.

He ascertained I had never been to Bali and he gave me some very useful information on things I need to be aware of.

His knowledge and suggestions really made my first holiday to Bali very memorable and less daunting.

I was delighted to see Scott and all the staff at the Pelangi Bali Hotel and Spa to have fantastic service qualities. As a result I have, and will continue to recommend the Hotel and Best Flights to anybody proposing to travel to Bali.

Thank you once again.

Regards

Kent

Sent: Thursday, 12 October 2006

I booked a flight for my son from Perth back to London for next January. I just want to let you know it was the quickest and easiest website I've used and I phoned to pay and your phone staff were fantastic. I couldn't believe I spoke to a person straight away and didn't have to press button 1, 2, 3, 4, or 5 for what I wanted.

Keep up the great work. Wonderful that you are Perth based. I will use it all the time.

Regards,

Diana

Sent: Monday, 25 September 2006

Huge thank you to Dan and the rest of the staff. Everyone is always so lovely and helpful.
Would write much more about how great my experience has been but must get back to work!

I really, really, really appreciate the ease in contacting, the understanding and the extra effort taken. Dan should be given a big raise! Anyone with customer service skills like that, and most of the rest of your staff, would be highly prized in any organisation.

Very best regards,

Jennifer

Sent: Friday, 22 September 2006

Hello Colleen, thank you for all your help. You've been great! I'll send you a postcard from Rio! Also send a thanks to Donald I think it is, who I spoke to one other time when you were unavailable. Only 56 sleeps to go...haha!

Thanks again.

Regards

Brendan

Sent: Monday, 11 September 2006

Hi Valentine,

Thank you! Thank you! You have been marvelous throughout this saga. I am very grateful to you for doing all the hard work you have done.

I will recommend you to anyone who is contemplating any travel.

Best wishes

Rosemary

Sent: Sunday, 10 September 2006

Gday Valentine,

Well one more sleep to go!!! Yippppeeeee....

Thank you sooo much for all your help, you have been bloody wonderful. I will be in touch.

Take care

Bianca

Sent: Friday, 8 September 2006

Dear Jodie,

I want to thank you so very much for helping me book my flights. You have been very helpful and friendly each time I talk to you and I really do appreciate how accommodating you have been to my needs.

I know you have put the extra time and effort in to help me and I would like your manager to know how helpful and how impressed I am with your help. I would definitely recommend your company to any of my friends and make sure that they asked to speak to you.

Thank you once again Jodie.

Kind regards

Chloe

Sent: Tuesday, 5 September 2006

Just looked at booking another holiday on your site and saw that there was a feedback section...

Never got to thank Kelley Dicker, for being a heaven sent travel consultant!!! Thank you thank you Kelley, for your professional manner and having to put up with my mad requests....

Look forward to booking the next adventure with Best Flights.

Regards,

Margaret

Sent: Wednesday, 6 September 2006

Just wanted to drop you guys a line- you are the cutting edge of the next generation of travel agents.

I travel internationally for a living and have always valued very highly my relationship with my travel agent ( I have only had two in the last 25 years!!).

I recently started using Best Flights regularly and now use it exclusively. I have been working with one of your great staff (Marissa Holliday) and find I can have the best of both worlds with Best flights-

1) great and prompt personal phone and email service
2) unbeatable prices

Sincerely

Eian

Sent: Monday, 28 August 2006

I would like to congratulate Best Flights and in particular staff member Danielle Kelly. I have traveled extensively and used varied travel agents but have never had such a smooth transaction and booking process as what we experienced with Danielle.

I was booking a complex International trip for my wife and four friends and could not believe the prompt responses we received, not to mention the courteous service. Not only did we get the trip that we dreamed of, but also at a price that we were pleased with.

Kind Regards

Chris

Sent: Friday, 25 August 2006

Hi Marissa,

THANK YOU so much for all the work you put into our trip. We received our tickets yesterday, thank you.

I hope you have a great holiday yourself - you need it after organising ours!!

Best wishes

Rhondda and Terry

Andrea

Sent: Tuesday, 22 August 2006

Hi Carl,

I received my statement last night. Just wanted to say thank you very much for your efficiency in dealing with our booking - it is greatly appreciated...Will be in touch with you again at final payment time!

Thank you again,

Jonathan

Sent: Friday, 18 August 2006

Hi Chris

I am writing this email to let you know what a great staff member you have in Marissa Holliday! I have just finalised our booking and during the process I have found her to be friendly, helpful & very informative. I do have a local travel agent but found that the service I received from Marissa to be outstanding and therefore decided to make our reservation with her. Due to her helpful manner during the past week, I have already recommended that 3 friends check out Best Flights and I will continue to do so in the future.

I look forward to booking many more holidays with Best Flights!

Cheers

Anita

Sent: Thursday, 17 August 2006

Hi Scott,

Thanks for your assistance - nice doing business with you.

May I say that you guys run rings around (your competitors) in all aspects of the travel booking experience. I have used (another Travel Agent) 2 times in the past year and have always been seriously disappointed by their slow responses, lack of understanding of travel requirements and integrity - i.e. advertised fares sorry not available now but we have this (higher priced) alternative for you

Best regards,

Bill

Sent: Monday, 14 August 2006

Dear Andrea

I would like to say thank you so much for all your kind help and patience.

Look forward to further dealings!

Regards

Caren

Sent: Monday, 14 August 2006

I just wanted to say a quick thank you to Astral and the other staff that helped us with our recent trip. Everyone was very helpful and patient with all our questions. We had three different trips to co-ordinate between my mother, my grandfather and myself. At first we thought that it would be too expensive a trip, out of our reach, but the price that bestflights offered us made it just possible for us to go and so my grandfather could meet his sister again after 58 years apart.

Thank you again!

Claire

Sent: Saturday, 12 August 2006

Hi Rohannah,

I just wanted to say a BIIG Thank You in your extremely friendly and professional help in booking my wife's ticket to Italy with just two days notice. Service with a smile, like you provided, is rarely found these days and we will certainly be back for more!

Thanks again

Carsten

Sent: Friday, 4 August 2006

Hi Leigh

Regards

Susannah

Sent: Thursday, 3 August 2006

To Whom it may Concern,

I would like to highly commend Scott for all

Thanks heaps Scott and all the best

Karen

Sent: Wednesday, 2 August 2006

Best Flights,

I would like to take the time to write to you and highlight the excellent service I have received from Megan Corney.

Megan not only arranged my flights on my preferred carrier, she assisted me with the payment issues I had and basically took absolutely all the worry out of arranging my flights at this difficult time for me.

I would recommend to my friends that they should seek Megan's assistance with arranging flights, as will I in the future.

Best Regards,

Patrick

Sent: Tuesday, 1 August 2006

Thank you again, Anthony for your help and fabulous efforts - because of your help, my father is on his way to see me as we speak.

All the best and I will highly recommend your company and you to all,

Helga

Sent: Sunday, 30 July 2006

Hi Team

I have been dealing with April Gregory and what a star is she! Not only was she so patient with me when I changed my mind (a few times!) but she helped me decide the best route.

I put a colleague onto April and her flights to Canada have now been set in concrete. April is also doing flights for a partner at work and he has much praise of the service April is giving.

Thank you April and thank you Best Flights.

Kind regards

Jan

Sent: Friday, 28 July 2006

thanks again Astral....according to the testimonial site of bestflights you are a star....i would start to worry if i were your employer and saw all these compliments....since how could i deny you a major pay raise ?

have a nice day & thanks again,

Joeri

Sent: Friday, 28 July 2006

Hi Anthony!

Just a personal and big thank you for all of your help and efficiency and making wonderful gift for someone come true.....

Thanking you again - your help and friendliness is invaluable.

Regards

Helga

Sent: Thursday, 27 July 2006

To whom it may concern

I have recently been dealing with an employee of yours - Scott Richardson - with regard to booking an overseas trip to the UK via Taipei for my family. Scott was able to get us the best deal on the dates that we required (we also contacted several other companies); and we have been pleasantly surprised with Scott's efficiency and good communication. He has always answered our queries promptly, and assisted us with our insurance forms.

As a result, we will be very happy to use Best Flights again, and to recommend the company to our friends.

Best wishes
Alexa

Sent: Tuesday, 25 July 2006

Hello there Jessica, thanks you for your invaluable help.

Your efforts they are appreciated. Your blood is worth bottling

Regards,
Keith

Sent: Tuesday, 11 July 2006

Hi Bruce,

Thanks a million.

Booking my flight-only to Holland for my 6 year old son and myself was an absolute piece of cake. Didn't even have to leave home :)

The only downside to this web-site is the constant drooling over my keyboard as the weekly emails arrive. I get jealous!!!

Cheers
Olga

Sent: Friday, 30 June 2006

Hi Sam,
 

Many thanks for your prompt and courteous service whilst organising our airfares and accommodation for our upcoming trip to the USA, it is very much appreciated.

p.s. we wouldn't hesitate to use Best Flights again for our next trip OS!

Kind Regards

Carmen and Kevin Griffiths

Sent: Friday, 30 June 2006

Hi Leigh,

Thanks so much for all your help and your approach to me as a customer. It's really great to receive such fantastic service.

Kim

Sent: Friday, 30 June 2006

Dear team leaders,

Myself and my partner Nicole just want to pass on a huge commendation for 2 of your staff: Renee from the night team and Vanessa from the day team (working this week).

We were trying to get some flights at very short notice and although we weren't able to find any that we needed (we'd set a very unreasonable request) both Renee and Vanessa went out of their way to help us and we wanted you to know that we were very pleasantly surprised by their fantastic customer service and helpful friendly manner.

Please pass on our thanks and because of them we'll be using best flights again and recommending your service to our friends without hesitation!

All the best

Ben and Nicole

Sent: Tuesday, 27 June 2006

Hi Kelley,

Sent: Friday, 23 June 2006

Hi Astral,

Thanks so much for al your help!! You've been great and I will continue to use best flights in the future.
Cheers,

Sue

Sent: Friday, 23 June 2006

Hi Kelly,

You have been fantastic in your assistance to me and to Margaret and I appreciate that it is a very small account for a great deal of work on your part.

I just want to record my thanks to you and to Best Flights for your professionalism and for your personal interest and warmth.

Peter

Sent: Friday, 23 June 2006

Hi Julie,

Thank you so much, what a pleasure to do business with someone so efficient and also someone who communicates with me. Much appreciated.

I will be highly recommending you to my friends.

Ruth

Sent: Thursday, 25 May 2006

Hey Harry,

I just wanted to take the time to say a MASSIVE THANKYOU for all your help planning/booking our Californian holiday in March/April. We had a fantastic time, every single thing went smoothly!!
Thanks for being so understanding in the beginning, also for all your little tips that you gave us about your previous experiences - especially paying a little more and having breakfast with Shamu - It was a huge highlight.

Tyrone and I both really appreciate everything that you did for us - We have recommended both you and Best Flights to all our friends... There's no other travel agent we would even consider using now.

Thanks XX

Renee & Tyrone

Sent: Tuesday, 23 May 2006

Hi, I am just writing to provide some positive feedback on Tammy Cannavale.

Last Friday evening I rang trying to book flights to Singapore and Malaysia on behalf of my parents, who live in another city. I thought doing this sort of thing remotely would be a hassle, but there was no problem at all. Tammy made it all very easy and had a great attitude to customer service. I was able to get all of the flight dates and times that I wanted, and the documents came through correctly and as promised. Even though I had to call back because the email was playing up at my end, Tammy was more than happy to re-send the documents for me immediately.

This was a very good experience and I'm sure I will use Best Flights again.

Regards.

Brendan

Sent: Friday, 19 May 2006

Hi Pamela,

Just received some Travel insurance doc's via snail mail. Thank you very much for all you help and your patience. So far you have made our travel experience a great one and we will call on you for further flights and accommodation as the need arises.

If you would you forward this to your supervisor so they know what a great job you are doing, and how satisfied Rebecca and I are due to all your hard work. Rebecca and I think you deserve a holiday yourself for all your great work.

Kind regards,
And many thanks.

Dayne And Rebecca

Sent: Friday, 19 May 2006

Hello Aleisha,
We have back from Greece for a while now however we thought we would let you know how much we enjoyed it. Our transfers in Dubai, Bangkok and Athens went off without a hitch and the Cosmos tour of Greece and the Islands was really conducted professionally. We met some lovely people and hope to keep in touch with them.
Thanks for all your help in arranging our holiday. We will of course contact you for our future needs.

Regards,
Tim & Christine

Sent: Tuesday, 9 May 2006

Dear Best Flights,

I have happily booked and travelled by your service and have been always satisfied at the support and services your company provides.

However this evening, a customer service assistant by the name of Palma exceeded the excellent service I usually receive.

He helped me book my flights and managed to squeeze me in to many booked flights and helped arrange my holiday around the dates and locations I had previously organised.

To book so soon and so close to the holidays I was expected a jumbled holiday and not any special treatment from your staff, but Palma really did make my booking experience enjoyable and easy to understand. The process - which I am used to being long and being misunderstood or not being clued in on certain catches in flight arrangements - went fast and simply. Everything was explained to me and my flights are the best I could hope for.

I used to call Flight Centre and after receiving operator after operator who were rude and didnt consider my options and only wanted to push a sale, I decided to go to someone else. I recommend your company to everyone who travels. And now I will recommend your excellent travel agent.

I really hope you can in some way congratulate him on a job well done.
Because I am more than pleased with the service I received.

Thank you again,

Lucia

Sent: Monday, 8 May 2006

Hi Julie,

We had a fantastic time, and all of the travel arrangements that you assisted us with went without a hitch. The hotels we stayed at in Jo’burg, Windhoek and Livingstone were excellent. In particular, Villa Verdi in Windhoek was superb. I would have no hesitation in recommending it in the future.

Thank you very much for your good work. We will certainly be using Best Flights for future travels, and will happily recommend you to all of our friends.

Kind regards,

Pat

Sent: Monday, 1 May 2006

Dear Kate,

Just wanted to thank you for your good customer service and answering my many questions.

Kind regards

Jeanette

Sent: Sunday, 30 April 2006

Dear Marissa,

Thank you again for all your hard work on our holiday. It is strange that you have done so
much for us and we
have never met you. I guess that is our future isn't it.

Thank you for your help again,

Sincerely
Danielle

Sent: Friday, 28 April 2006

Dear Best Flights

I had the pleasure of speaking to one of your staff.
He was an American guy ( sorry don't remember name ) and he was the most helpful person in the world.
I wish other travel providers were this good.

Thank you for really being the BEST flights.

Cheers James

Sent: Wednesday, 26 April 2006

Hi Leigh,

Thanks once again for all your help. I have to say the service you have shown me is by far the best I have received from any travel agent throughout my years of travelling.

Your phone manner, your courteousness and your always pleasant nature has ensured what could have been a very stressful experience to be a very pleasant one.

I am also to understand, after speaking with Jodie H (another fantastic staff member) that you came in on your day off to go over my booking and ensure it was taken care of. This to me goes beyond the call of duty and I want you to know it hasnt gone unappreciated or unpraised.

Leigh, please ensure you pass this onto your superiors and make sure you are rewarded with the credit you deserve.

Finally, I am a seasoned traveller and I can assure you that due to your outstanding customer service, I will definitely be using Best Flights in the future and will also recommend you and your company to my friends and family.

Thanks once again Leigh, for all your patience and hard work.

Cheers

Caroline

Sent: Monday, 24 April 2006

Hi Andrea - that's great news!!! Thank you ever so much for organising that for us - much appreciated.

I will definitely be ringing to look for you the next time I need to book a holiday!
Thanks again.

Scott

Sent: Monday, 24 April 2006

Hi Kate

I would like to thank you very much for your prompt and excellent service you showed to me on late Friday night in assisting me to book a ticket from London to Melbourne. You certainly showed me kindness and I really appreciated. I know it is your job but I believe you certainly went that extra step.

Once again thank you and I picked my son up this morning. He is fit and well.

Fran Scott

Sent: Monday, 24 April 2006

Hi Carl,

Just a quick note to thank you and Best Cruises, for doing our bookings on the Diamond Princess earlier in the year. We have told many friends about your web site and the emails we enjoy getting to keep us up to date all the time.

You booked 8 of us on the April 2nd sailing from Auckland, and what a marvellous cruise it was. We have all been on quite a few cruises, and of course the Diamond was just beautiful, being so new and big. We thought everything was very well organised from embarkation to disembarkation...

Thanks again, for all your help and look forward to doing more business in the future.

Regards,

Rosemary

Sent: Friday, 21 April 2006

Hi Harry, E tickets, I thought we would have paper tickets. I'm glad you sorted that out. Thanks again for all your help in organising the trip, you have done a great job again and I will be in touch for future trips. You are SUPER doing your job and I have recommended YOU and Best Flights to our friends. Many thanks from Peter Ferguson and me. All the best for the future.

Chris

Sent: Thursday, 20 April 2006

Hi Harry,

I just wanted to thank you for your efforts in ensuring the correct room type at the Harbour Plaza Hong Kong.

The rooms at the Harbour Plaza and the whole hotel was fantastic. As an added bonus we arrived to find that full breakfasts were included. All of our group were extremely pleased with it - and would have loved to stay longer!

We can't wait to get back to Hong Kong - it was great. Thanks to Best Flights for their efforts in getting the accommodation booked under difficult circumstances.

Regards,
Craig

Sent: Thursday, 13 April 2006

Hello Andrea,

Thank you for arranging things for us - we now look forward to our trip.

Have a wonderful Easter - look forward to planning more trips away with Best Flights

Best Wishes,
Lea and Henry

Sent: Wednesday, 12 April 2006

Kate

Just wanted to let you know that we had the greatest time on our trip and all of the bookings worked ... not one hassle.

Probably no news to you ... but exciting for me. I hadn't tried it before.

Many thanks for your help.

Sue

Sent: Friday, 7 April 2006

Anthony,

Thanks again for all your help, Best Flights have been wonderful to work with making these arrangements.

Kind Regards

Charley

Sent: Thursday, 6 April 2006

Hi Julie

It should be me thanking YOU for your patience!!!!! All your help in sorting the flights out is much appreciated. I have to say that I am really happy about all the help and advice I have received from you at Best Flights.

Regards
Robyn

Sent: Thursday, 6 April 2006

Dear Daryl

I would just like to pass on the wonderful efforts of your consultant Harry Z.

He has gone out of his way to meet my needs and I would like you to be aware of his efforts.

Thank you and I look forward to dealing with Best Flights in the future.

King Regards

Christine

Sent: Wednesday, 5 April 2006

Dear Renee
Just to let you know we have just arrived back from our trip to Italy.
We had a wonderful time and everything went like clockwork.
Thank you for your attention to our bookings and itinerary.
A fantastic service.
We found Emirates to be a great airline. We will certainly use your company again and recommend it to our friends.

Thanks again
Stephen

Sent: Tuesday, 4 April 2006

Aleisha - YOU ARE A STAR!! Thanks for getting back to us.
You have been absolutely great in keeping in touch and following up on things. I couldn't have asked for a better service. I have recommended you to just about everyone I meet who is planning a holiday!

Olga

Sent: Saturday, 1 April 2006

Thank you, Julie, for coming into the office on your day off to check on Nana's trip payment. We highly appreciate your customer-friendly act. Well done.

Regards and have a pleasant weekend

Juerg Chresta

Sent: Friday, 31 March 2006

Renee,

Thanks for looking after me in relation to my latest booking. Please also thank Andrea who assisted me to change the return date (twice!!).
Great service.

Regards

David

Sent: Thursday, 30 March 2006

Hi Andrea!
Thanks for you email - I received my ticket, etc yesterday via registered mail.
Once again thanks for your efficiency - I will definitely be recommending Best Flights to my mates!

Cheers

Carmel

Sent: Thursday, 30 March 2006

Dear Astral,

Thank you for your assistance and thanks also for your professionalism, we will be making future bookings with you.
I will send my friends your way for this type of travel.

If all goes well, we are aiming to go to Egypt/Greece and Turkey in the New Year.

Best wishes to you, and thank you for your patience.

Yours faithfully,

Jean

Sent: Thursday, 30 March 2006

Hi Jess,

I will definitely be using you again, I travel a lot so I am always on the look out for a great travel agent.

kind regards,

Taryn

Sent: Thursday, 30 March 2006

Cheers Julie. I think I'm all sorted with everything now! Really, very many thanks for all of your help, I really appreciate all that you did.

Nicole

Sent: Wednesday, 29 March 2006

Hi Astral,

I also wanted to thank you for all your help with our flights etc. you have been great and everyone appreciates your time and effort.

Kind regards

Tracy

Sent: Tuesday, 7 March 2006

Hi Valentine,

I would like to thank you for the excellent service on my recent trip to the UK. Everything worked out very well and Best Flights will be getting my recommendation.

Thanks again

Steve

Sent: Tuesday, 7 March 2006

Hi Natalie,

Just back from New Caledonia - had a wonderful time - Ile des Pins was idyllic - magnificent resort in a perfect setting.

Thank you for your help - the arrangements worked perfectly - will probably go to Tahiti for next years anniversary - you will certainly get the business.

Regards
John

Sent: Friday, 3 March 2006

Hi Summer,

Sent: Thursday, 2 March 2006

Hi Monika,

Many thanks for this final flight itinerary....

Many thanks for all your efficient, informative and courteous assistance. It has been a pleasure dealing with you; Paul and I look forward to dealing with you again for our future cruises.

Regards

Stana

Sent: Thursday, 2 March 2006

Hello Harry,

Just wanted to let you know that the Round the World trip you organised for us was absolutely incredible!!

From the outset your friendliness, prompt service and enthusiasm gave us every confidence in booking these great fares (so cheap!!!)  through Best Flights.

What was supposed to be the trip of a lifetime has now become a mere taste as we intend to do more of these trips in future!!

We have sung the praises of Best Flights to many friends and family and will continue to do so.

Thanks again for your unparalleled service; your patience; knowledge and brilliant customer service ethic.

Best regards
Michelle & Kevin

Sent: Tuesday, 1 March, 2006

Hi Valentine,

Thank you for your assistance - After speaking with many travel consultants on varying issues, you were just lovely to deal with.
(And fancy that - you are in Leederville, a favourite place we enjoyed whilst living in Perth briefly)

Regards,
Karen

Sent: Tuesday, 28 February 2006

Hi Bruce,

I would like to share with you my experience as a customer with your staff member Danielle Kelly... she is an absolute delight to deal with and you should know that she is an absolute asset to your team. I am continually amazed at her level of patience and service that she has provided me on every occasion that I have dealt with her. It is brilliant enough that I am now dealing with her solely to purchase air tickets for myself and my family. I used to deal with Flight Centre, whose level of service is appalling and shameful next to the young Danielle. You are indeed lucky to have such a great member of staff. I believe she should be suitably rewarded for her efforts.

Regards
Rita

Sent: Thursday, 23 February 2006

Hi Marissa,

We arrived home after our whirlwind trip to the USA and want to thank you most sincerely for all you did with organizing and reorganizing our travel plans with so little time to spare. The trip was very successful and all legs of the journey were accomplished without hassles.

So thanks for your professional caring attitude and help.

Regards,

Sabine & Lee

Sent: Thursday, 23 February 2006

I would like to thank Marie Culverwell for the fantastic service she has given us while booking our Ski trip to New Zealand. Her patience and communications skills are excellent and I will recommend her to friends and colleagues.

Thanks

Dave

Sent: Wednesday, 22 February 2006

I just wanted to contact your company and offer my congratulations in a number of areas.

Firstly I think that your web site is just fantastic. It is very user friendly and offers so many features. I have been busy planning a trip around the world for my husband & I and I contacted a few other places for assistance, most of whom told me that they would get back to me within 48 hrs. With the exception of one (who did email an itinerary but has not followed up), I have not heard a thing from any of the others.

As for your company I have to say the service has been first rate and the replies have been very prompt. I have been dealing with Scott who has been extremely helpful and very prompt in all that he has done for me.

I have always been wary of using the internet for this type of deal but feel confident that your organisation is 100% professional. I might ad I do a fair amount of travelling Australia wide and most likely to do more overseas in the future as I have a son and his family moving to France very soon. Therefore I will most certainly be using the services of your company in the future.

Once again keep up the good work and I will highly recommend you to whom ever I can.

Regards

Noelene

Sent: Monday, 20 February 2006

Hi Kelley

Thanks for your help - Best Flights has been very good on price and service and we will definitely use you next time we go anywhere. By comparison, other providers (both on line and shop-based) haven't returned calls, have been tardy and unresponsive in general.

Cheers

David

Sent: Saturday, 18 February 2006

Harry,

Joanne and I had a wonderful trip, thanks for all your help in organising the trip, everything went very smoothly. Show this email to your boss and ask for a pay rise!!!

Many thanks again,

Chris

Sent: Wednesday, 15 February 2006

Dear Astral,

Thank you very much for your prompt and well organized services! I am looking forward to my travels and I'll come back to Best Flights anytime - and will send anyone who needs travel advice.

Thanks again, best regards,

Andrea

Sent: Tuesday, 14 February 2006

Hi Valentine

Just wanted to write & say thank-you for helping organise our honeymoon. Sri Lanka was fantastic & we had a wonderful time. We met Sheri who you helped get over there too. We both agreed that you were extremely helpful & reliable.

Thanks again for you help with our honeymoon Valentine ... you were fantastic!

Rebecca

Sent: Monday, 06 February 2006

Dear Chris,

I just wanted to let you know how wonderfully appreciative we are of the efforts of your staff member, Scott.

We have just returned from (our) trip after being away for 7 months and I wanted someone in management to know that Scott's plans and connections went off for us without one hitch or one disappointment, despite the fact that we had a cruise and some 20 cities to fly in and out of. It was a supreme effort and one for which we will be forever thankful to him.

Could you be kind enough to pass on our gratitude to Scott and all the other staff members at Best Flights and Best Cruises. All through the many phone calls and emails to Scott while we were planning our trip we found him to be at all times courteous, patient, knowledgeable and professional.

GIVE THIS MAN A RAISE!!!! (No, I an not related to him!) Seriously, I'm sure you already judge him to be a valued member of your staff. Your confidence in him is not misplaced and we wish him further success with your company.

Kindest regards,

Peter and Kim

Sent: Friday, 03 February 2006

To Whom It May Concern,

I would like to applaud Julie's efforts over the last six months in assisting us make flight and car rental arrangements for our seven week fly and private drive trip around Europe, England and America.

Nothing was a problem and every communication was responded to without delay. Apart from all that effort Julie is a lovely and personable person who appears to go out on a limb to be helpful. I commend her to anyone wanting to travel domestically or overseas for her outstanding ability to understand just what is required.

I also recommend Best Flights to anyone, especially those travelling on a budget or with children in tow. Thank you all, Thank you Julie.

Regards

Toni, John, Joel and Kathini

Sent: Wednesday, 01 February 2006

Hi Astral

I am really impressed by the efficient and personal service that you have given us and the price of the booking. I just hope that GF delivers the same level of service.

I have never used Best Flights before, but will certainly be pointing friends in your direction in the future. Please let your management know.

I have travelled for many years, I am a QF Platinum Member and have just retired from 2 years at

(a competitor)

Cheers

Peter

Sent: Wednesday, 01 February 2006

Hi Marissa,

Thank you for your prompt assistance and good service - much appreciated!

Regards,

Martin

Sent: Wednesday, 01 February 2006

Hi Valentine,

I would like to express my complete satisfaction with your service and company, and would have no hesitation in recommending you to my friends and colleagues in the future.

Kind regards,

Aaron

Sent: Friday, 27 January 2006

Hi Anthony

Thanks for all your help - you've been great!!

Cheers

Angela

Sent: Monday, 23 January 2006

Hi Kate,

Thanks for making the bookings, it has been a pleasure dealing with you. I'll be sure to recommend you and the Best Flights team to my friends!

Kind Regards,

Ryan

Sent: Saturday, 21 January 2006

Hello,

I am writing to say how pleased I was with the service that one of your staff members provided. Her name is Leigh (and) she could not have been more helpful and polite. She was obviously working under some pressure which I understand can be made worse in certain instances in the customer service industry, however she was still so friendly.
I am actually happy to say now that I didn't find the same in your main competition which is what led me to your website.

Your website will be the first place I contact for future travel plans and I won't hesitate to recommend it to others.

Regards,

Nicole

Sent: Friday, 20 January 2006

Hello Justin

I just wanted to drop you a quick email to thankyou for your fast and efficient service this morning booking my wife's flights. Your courteous nature made making the booking even easier and you are an asset to Best Flights. My wife and I regularly travel Business and usually book through our local travel agent but I will booking with you at Best Flights from now on. I will tell all my friends that the best price and service is at Best Flights.

Regards

Andy

Sent: Friday, 20 January 2006

Marissa you are the best.

I have had you for two bookings, and everything has been just superb. You guys are so good, I got you to book my daughter's trip return from Stockholm and I know it is going to be just as good as the travel you arranged for me.

Thanks Marissa, you are an absolute star. I have recommenced you to all my friends.

Thanks Best Flights for the great folks that work under your banner. keep the good times rolling!

Lee

Sent: Friday, 20 January 2006

Thank-You Monika,

We have never booked with you folks before, and will certainly book with you again. We have found not only you but other members of your team very helpful, prompt and efficient.

Have a great weekend.

Regards David

Sent: Thursday, 19 January 2006

Dear Best Flights,

I am writing to you hoping that Faye Pothecary will get a pay rise.

She managed to get 4 people, 2 ex Hobart and 2 ex Perth on a whirl wind tour of the world - all within 5 weeks and during the busy Christmas New Year period without any dramas.

Other travel agencies over-quoted and told me it was impossible for the dates that we were looking at because of the destinations. But no, Faye did it with such competence and care.

I am a frequent traveller who often uses online travel companies, but this was my first encounter with Best Flights. Thanks to Faye, I can not tell enough people who to book their travel with.

So Faye thank you so much for the planning such a wonderful trip for us. We enjoyed every minute of it and you will be hearing from us in the near future to book more travel.

Kind Regards,

Alisha and family

Sent: Thursday, 19 January 2006

Hi Danielle,

Many thanks for your services - after so many frustrating attempts to actually get what we wanted from other agencies, offered every thing else, except what we required, will recommend Best Flights to all our friends.

Kind regards,

Cormac.

Sent: Friday, 13 January 2006

Thanks Faye for your help.

I had already tried a couple of travel agents to assist with booking this flight a few weeks ago and have still not even heard back from them but they did say that what I wanted to do was going to be difficult and most likely not possible.

It was so refreshing to be able to book exactly what I wanted so quickly and easily and without being told that everything is too hard! I have already recommended Best Flights to quite a few people and will continue to do so as dealing with you was such a good experience.

Cheers

Susan.

Sent: Friday, 13 January 2006

Julie

Thanks again for your great service!

Amber

Sent: Wednesday, 11 January 2006

Hi Jodie,

Thanks again for your prompt response.

I would also once more like to thank you for your good effort and help to get the best out of this holiday.

I initially asked

(a competitor)

(they)

(them)

Thank you again for taking the time to investigate all options. I really feel as if you want us to have a good holiday as opposed to making a buck.

Best regards,

Claire

Sent: Monday, 9 January 2006

Hi Sue

Just a little note to say thankyou for the organisation of our holiday to Fiji - everything went like clockwork and we had a wonderful holiday. We stayed at the Fiji Sheraton for 4 nights and then on to the Captain Cook Cruise for 3 nights - Yasawa Islands we had a ball.

Hope you have a very happy new year and thanks again.

Cheers,

Lynne & Peter

Sent: Saturday, 7 January 2006

Adam,

Thank you for a smooth trip, we thoroughly enjoyed your service and organisation. Last year I travelled abroad 6 times so we will now be using you to organise our future travel arrangements from now on.

Kind Regards,

Lindsay

Sent: Friday, 6 January 2006

Good Morning Valentine,

I would like to personally thank you Valentine for all of your cooperation, advice, support and friendly customer service.

Kind regards,

Peter

Sent: Thursday, 5 January 2006

Dear Renee,

I would like to thank you for being so helpful, patient and understanding whenever I called. I shall definitely recommend a lot of my other friends to use Best Flights - your service and professionalism was very heart warming.

Thank you for everything.

Warm wishes,

Trini

Sent: Tuesday, 3 January 2006

Dear KATE,

Many many thanks for your efforts on our behalf. I cannot tell you what a relief it was to get your email. When we get back we will call in to Best Flights who not only provide the best flight, but more importantly the best staff we have dealt with since 1983. Congratulations.

Kindest Regards,

James and Ida