Testimonials 2009

Thursday, 31 December 2009

Hello Marissa,

Flights just got confirmed with Singapore Airline. Have a happy new year and thank you very much for your help and consistent support with our changes.

Happy New Year!,

Marcus

Wednesday, 30 December 2009

Hi Rachel,

i don't know if this email is reaching the right section but i would appreciate it if this email could be forwarded to someone in charge of your phone sales staff. I recently called best flights about a email that was sent to me re cheap packages to Bali, i was speaking to a young lady by the name of Rachael McCann who went so far out of her way to get us the relevant information we needed that we decided to buy the packages and spent $2500 with your company straight away. We travel quite a bit and have not been looked after by a more friendly and professional travel advisor ,we have used flight center , traveland and Harvey world travel but in the future your company will be our first stop when we decide to travel.

We realize for a person to be so happy and committed to her job that it must be a very good place to work and i congratulate you on this, as you know word of mouth has a very strong influence on people deciding who they will and wont do business with and i can assure you we will let all our friends and family know just how good a service is being offered at best flights. once again many thanks to best flights and its staff on making a Victorian family of four so happy with their experience with your company , and make sure you look after Rachael because it was her friendly manner, fast callbacks and just going that little bit further that secured our commitment to part with $2500, and i can assure you this is not the last time i will be doing business with you

Many thanks,

Brian

Wednesday, 30 December 2009

Marrissa,

I cannot even begin to thank you enough!!!

Best wishes for the New Year..

Kindest Regards,

Kristie

Tuesday, 23 December 2009

Dear Bob,

I am just writing to say how I pleased I with with the service Lily provided:!!!

She was prompt and efficient - providing me with a quote immediately.

She was knowledgable - knowing details like my fare entitled me to 1 night's hotel stay.

She was friendly and pleasant to deal with.

She also went that little bit extra ... pointing out the row I wanted didn't have window seats, taking frequent flyer details.

All in all a great experience and I would be happy to recommend her.

Shaheen

Tuesday, 23 December 2009

Hi Suzanne,

Thank you so much Suzanne. I really appreciate your hard work on our behalf!!!

Kind Regards,

Jeanette

Tuesday, 22 December 2009

Hi Marissa,

Thanks VERY much for your service and friendship this past year- it is so nice to work with someone as vivacious as you – you are a winner and please tell your husband- he is VERY lucky!!!

Have a great Christmas and a wonderful and healthy 2010!

Best wishes,

Eian

Friday, 18 December 2009

Hello Andrea,

thank you very much for your most welcome phone call today. Have a fantastic Christmas, and a very safe and enjoyable New Year. Many thanx for your great efforts.

Regards,

Vic

Friday, 18 December 2009

Hi Bob,

Several weeks ago, I decided to explore travel options again. My query was handled by Marfiile. Her customer service manner, patience and assistance was fantastic. Nothing seemed to be a problem. She explored several options to endeavor to obtain a flight for us. After all avenues were exhausted in our home city Melbourne she recommended looking at interstate options and secured us a flight from Sydney.

I truly know the importance of customer service and Marifile’s customer service was outstanding.

Best wishes,

Scott

Wednesday, 18 November 2009

Hi Felcity,

Just wanted to say a special Thank You for bringing the trip together for us. The itinery looks great! When we go away again I'll be in contact.

Regards,

Lin

Wednesday, 17 December 2009

Brilliant Marissa,

You're a legend. It's been such a pleasure dealing with you. Have a very happy Christmas and New Year. (Tell your boss we believe you deserve a raise)

Cheers,

Mildred and Eddie

Wednesday, 17 December 2009

Hi,

Thanks so much Justin - as always, you’re a pleasure to work with! Have a great Christmas and New Year,

Best wishes,

Judith

Wednesday, 16 December 2009

Hello,

I would also like to pass onto the supervisor that your booking agent Linda was an excellent ambassador for Best Flights, she went, in my opinion above and beyond the call of duty to assist as well as get the best deal possible for my needs. This is the first time I have used your company (I have been getting your newsletters for some time) and will definitely look to utilise your services for future holiday arrangements, as well as tell my friends of your services. Well done Linda,

thank you,

Ray

Sent: Monday, 14 December 2009

hey brett,

im sure you dont remember me, i booked my flight through you a month or so ago. i just wanted to say thank you so much for your help with organising my flights, i have never had such a smooth journey, all the connections were perfect, and the information was so clear that bestflights provided for me. i will, and already have recommended your service to others and absolutely plan to use you again!!

thanks a million. XX you're doing a great job.,

Julia

Sent: Sunday, 13 December 2009

Best Flights,

i would like to send my thanks and appreciation. I have used your website to book flights online for the past few years. i appreciate the way you can click on your desired area of destination and see all the available specials. i travel quite frequently to north america and have found great deals using bestflight. Most recently my wife and i needed to book flights to costa rica, san fran and toronto in early 2010. i decided to ring and see if you could help with sorting connections etc. I spoke to Wilson, and he helped us through it all and found everything we wanted. i would like to thank Wilson for his time, as he explored a few options for us and understood our priorities. we're heading to costa rica for a wedding and have recommended your site to other guests.

thanks again,

Oliver

Sent: Saturday, 12 December 2009

Hi Wilson,

Thanks heaps Wilson .... it is such a pleasure to finally find someone who is a 'man of action' regarding these offers. I appreciate your time and I will keep your email contact for future reference.

Many, many thanks and have a wonderful Christmas,

Gay

Sent: Saturday, 12 December 2009

Hi Suzanne,

I thought I should let you know our Thailand trip has been amazing. Everything has been so good. All flights, transfers and accommodation has had no problems at all (except for some people who chose not to book with you, ha ha!). The wedding was amazing and everyone had a really good time.

Thanks again for everything,

Tessa

Sent: Saturday, 12 December 2009

Justin,

Thank you very much for your superb and patient assistance with our travel/flight plans! Please ensure that your manager/team leader/supervisor are aware that I have never had such high quality service with any other travel agent in my many years of overseas travel!!!!

Wishing you a safe and Happy Christmas and awesome 2010!,

Kind Regards,

Ms Lana

Sent: Thursday, 10 December 2009

Dear Andrea,

Thank you for this great price as it means a lot to us that you still are the best company we have used in regards to price and customer service. We often book flights for our family and such this will be the first time i will be traveling via your service but you have always been brilliant in satisfaction for our entire clan. 5 Stars for your excellence and we look forward to dealing with you many times again in the future. .

Thank you Regards,

Carly

Sent: Thursday, 10 December 2009

Hi again Faye,

Thanks again, Helen says you were a marvellous help when we made the original booking and your patience and understanding have also helped us a great deal in these difficult circumstances.

Thank you sincerely,

John and Helen

Sent: Monday, 7 December 2009

Hi Marissa,

Glad you like them.Thank you so much for everything you have done for us. Hope you can help us again in future, God willingly, next year we hope to go to Europe. In the meantime, we will make sure you get lots of referrals.

Hear from you shortly,

Venessa

Sent: Monday, 7 December 2009

Hi Leigh,

I have checked and the details are perfect. I must commend you on your responsiveness and assistance, it is greatly appreciated.

Many thanks again,

Jane

Sent: Thursday, 3 December 2009

Dear Sir,

I just wanted to offer some positive feedback on my experience as a client of Best Flights. I must congratulate you and your team on the exemplary service I have received during the recent couple of weeks. In particular I would like to express my sincere appreciation to Jade Pearce who has been extremely helpful to me. Jade had handled all of my travel queries and requests with efficiency a very high level of professionalism and competence and is a great asset to your service. I have already recommended her to several friends who intend travelling next year...

Many thanks,

Julie

Sent: Wednesday, 2 December 2009

Hi Leigh,

I booked my flights with Tiger airlines in the end. It worked out a little dearer but that’s life! I just want to thank you for your quick reply and useful help. I’m very grateful! Hopefully the issue with the website will be resolved soon and I won’t hesitate in the future to use best flight to book a trip,..

Thank you again and have a good day,

Eoin

Sent: Tuesday, 1 December 2009

Hi Leigh,

Thankyou for your help,I really appreciated your efficient and friendly service...

Regards,

Meghan

Sent: Tuesday, 1 December 2009

Dear Sir,

I just wanted to offer some positive feedback on my experience as a client of Best Flights. I must congratulate you and your team on the exemplary service I have received during the recent couple of weeks. In particular I would like to express my sincere appreciation to Jade who has been extremely helpful to me. Jade had handled all of my travel queries and requests with efficiency a very high level of professionalism and competence and is a great asset to your service. I have already recommended her to several friends who intend travelling next year.

Many thanks,

Julie

Sent: Monday, 30 November 2009

Hi Tina,

Thanks so much for your help, I find in this crazy world not everyone is as helpful as you were today, so I have come to the conclusion that your generousity is surpassed only by your great looks and fantastic personality. I hope you enjoy the rest of your day and you end up smiling at the end of this message..

Merry Christmas,

Brenny

Sent: Friday, 27 November 2009

Hi Tina,

Thank you Tina for your very good service and advice. You may forward this mail to your boss if it helps you with your customer satisfaction scores.

Cheers,

Karin

Sent: Friday, 27 November 2009

Hi Faye,

Just a few lines to let you know how pleased we were with the way you handled our recent booking. From the speed with which you initially got back with a suggested itinerary, to your suggestions for stopovers, and the way you seemed to know exactly where my thinking was going when we were talking I was more than impressed. As I said at one stage, I have used Best Flights a number of times over the last few years, and although this has mainly been a positive experience, this has been the first time that I've encountered what I think of as good old fashioned service! I had thought to ask you who I could speak to to pass on these thoughts as I believe that service above and beyond deserves recognition, both for the sake of the individual and the company. I hope that this email finds its way to the appropriate people......

Thanks again Faye and all the best,

Murray

Sent: Friday, 27 November 2009

Hi Lily,

You are awesome, thank you and have a great weekend.....

Regards,

Jean

Sent: Friday, 27 November 2009

Hi Felicity,

Thank you for the terrific service and giving me an excellent deal. Keep up the good work!....

Regards,

Leoni

Sent: Friday, 27 November 2009

Hi Tina,

Thank you very much. Nice Service....

Kind regards,

Joern

Sent: Thursday, 26 November 2009

Hi Jodie,

Just returned from our trip and have had the best time. I heard a lot of different comments from passengers about the Costa cruises but because we have nothing to compare it with we were very happy with the whole thing. We did believe that there was not a lot of entertainment on board, but still enjoyed it all...

Thanks for all your help,

Kim & David

Sent: Monday, 23 November 2009

Hi Tina,

Thank you for your prompt reply. I have found it on the ticket. At first I thought it was some 'airport service', they should have mentioned the kg limit. Anyhow, it is all sorted out now thanks to you for your helpful service..

Have a lovely day,

Dalene

Sent: Saturday, 21 November 2009

Hi Marissa,

Thanks for your help, that's awesome!!Just a quick note to let you know that all the E-tickets have been received, as per your promises. I would like to say thanks for all your effort in securing us the flights that we wanted. We did appreciate you "going the extra mile" on our behalf.

Regards,

Christine

Sent: Friday, 20 November 2009

Hi Bob,

Thanks for your help, that's awesome!!

Cheers,

Robyn

Sent: Friday, 20 November 2009

Hi Bob,

This was my first experience of booking international travel with Best Flights and Tayla convinced me that I should have started many years ago. Tayla was thorough, helpful and considerate throughout, making the "customer experience" an excellent one. Please recognise Tayla in an appropriate way.

Best Wishes,

John

Sent: Thursday, 19 November 2009

Hi Marissa,

Thanks for the itineraries. You have done a fantastic job on them. Thanks again for your efforts.

Regards,

Rose

Wednesday, 18 November 2009

Hi Felcity,

Just wanted to say a special Thank You for bringing the trip together for us. The itinery looks great! When we go away again I'll be in contact.

Regards,

Lin

Sent: Wednesday, 18 November 2009

Hi Brett,

Thanks very much for your help, this is the second time this year that I deal with Best Flights and I am still impressed by the staff's efficiency and friendliness and the company's competitive prices. Nice to get this level of service these days.

Many thanks,

Arthur

Sent: Wednesday, 18 November 2009

Hi Julie,

I would just like to thank you for the trouble you have taken on our behalf in resolving what appeared to be a simple change of booking. I just hope for your sanity that you don't get too many similar requests.

Many thanks,

Arthur

Sent: Tuesday, 17 November 2009

Hi Tina,

Thanks a lot for the quick and uncomplicated change!

Regards,

Axel

Sent: Tuesday, 17 November 2009

Hi Andrea,

Thanks again for a great web site and amazing service.

Best Regards,

Ian

Sent: Monday, 16 November 2009

Hi Tina,

I very much appreciate all of your assistance!

Thank you,

Matt

Sent: Thursday, 12 November 2009

Hey Tina,

Thanks again Tina for you help and putting up with me!..

Cheers,

Sam

Sent: Wednesday, 11 November 2009

Hello,

THANKS SO MUCH ! You guys are VERY efficient..

With Kind Regards,

Lisa

Sent: Wednesday, 11 November 2009

Hi Justin,

thanks for your professional approach , it is refreshing.

Cheers,

Ian

Sent: Tuesday, 10 November 2009

Hi Andrea,

You are just one great lady, what would I do without you? So much help you are giving me.

Thanks again for your help,

Kveta

Sent: Tuesday, 10 November 2009

Hi Andrea,

Great! Thank you soooooo much for your help!!!

Regards,

Lindzie

Sent: Monday, 9 November 2009

Thanks Natalie,

Thanks for being so helpful, I suggested that you would be able to help Dad as you were so fast and detailed..

Thanks again,

Noemi

Sent: Monday, 9 November 2009

Hello Lily,

Might I add that I have used Best Flights previously and always with a positive service, however You have been the nicest one to deal with. I know that you all are busy, as I am in my work, it does make a difference when on the receiving end you are not feeling rushed.

Thanks,

Maureen

Sent: Monday, 9 November 2009

Hi Marissa,

Thanks VERY much- I appreciate your help - as always...

Regards,

Eian

Sent: Saturday, 7 November 2009

Hi,

I just wanted to send an email to say thank you for your help in changing my booking. You may have given me my chance to say goodbye to my grandfather.

Your agents, especially Andrea, did a fantastic job of helping me change my booking so that I could arrive a week early in Mississippi. As a result, I've been able to have a couple of conversations with him - something that I wouldn't trade for the world.

So, again, thank you so much

Sincerely,

Dina

Sent: Saturday, 7 November 2009

Hi Marissa,

Thank you very much for booking my return flight! Appreciate your time and patience with this booking yet again! Best wishes and heres hoping you also have a Merry Christmas and a very happy new year!

Kind Regards,

Charlotte

Sent: Thursday, 5 November 2009

Hi Justin,

Just confirming that we are happy to proceed with this booking.Thank you for all your generous assistance during this process.

Sincerely yours,

Ron & Cheryl

Sent: Thursday, 5 November 2009

Hello Justin,

very happy with your help and the flights you have arranged for me.thanks for your friendly service.

kind regards,

Helen

Sent: Wednesday, 4 November 2009

Hi Wilson,

Thank you so very much for finding us the perfect holiday!!

Warmest wishes,

Jean

Sent: Tuesday, 3 November 2009

Hello Andrea,

Thank you for your assistance! Much appreciated!

Regards,

Wirya & Sumi

Sent: Tuesday, 3 November 2009

Hello Andrea,

thank you for find info for me , i will booking again with your company in future!

Regards,

Gavan

Sent: Sunday, 1 November 2009

Warmest greetings Faye,

My son Jonathan says you're the best travel agent he's ever dealt with. High praise indeed from such a frequent traveller! My wife and I will be visiting the family a couple of times each year in The Hague. We'd be very pleased if you could help us with bookings.

Very many thanks,

Bob

Sent: Thursday, 29 October 2009

Dear Natalie,

Just a short note to say how much I appreciated your excellent service in arranging the travel for Geory and Ekaterina at a good price, at such short notice. Within 15 minutes of the booking confirmation we were on our way to the airport. As I haven't heard from them this morning I assume that they are now on a flight to Sydney and thence to Seoul and home.

Regards,

Alan

Sent: Thursday, 29 October 2009

Hi Faye,

Thanks for the heads up.

Regards,

Joe

Sent: Thursday, 29 October 2009

Hi Felicity,

Many thanks once again for looking after us and being patient with the oldies.

Kind regards,

Helen

Sent: Thursday, 29 October 2009

Hi Marissa,

Hope you are well! Just wanted to double check that I am confirmed for my flight leaving NYC on Monday night? Also I still need to book my flight returning to NYC but have to wait until I get my Visa in Melbourne. I will be in touch as soon as I get home, which will be late next week with a confirmed date. Thanks again for all your help over the last couple of months I really appreciate it!

Best wishes,

Georgie

Sent: Thursday, 29 October 2009

Hi Lily,

Andrew has returned from another hassle-free trip to America. Thank you so much for all the effort you put into making his holiday stress-free. I also wanted to thank you for the enquiries you made re his intra-USA travel - unfortunately his son couldn't get away from work on the days we had in mind! But again, thanks so much for all your help. Will no doubt be needing your services again soon!

Take care,

Alphy

Sent: Tuesday, 27 October 2009

Hi Justin,

To confirm that both names are correct; that we are happy with the flight times and dates and wish you to proceed with the booking. Thank you for the excellent service!

Regards,

Peter and Robina

Sent: Monday, 26 October 2009

Hi Faye,

We have decided on the Trafalar Tour that we want to take, can you please organise a price quote for the Below Details. I have read so many wonderful comments about Best Flights and you in particular. Thank you so much

Regards,

Suzi

Sent: Friday, 23 October 2009

Hi Lily,

Thank you very much!! Much Appreciated!! Looking forward to booking our next holiday with you!!!

Regards,

Sharon

Sent: Friday, 23 October 2009

Dear Bob,

I have just booked 5 flights Perth to Argentina and would like to comment on the service I have received. I have been receiving best flight emails which have some great deals. Last night, 24 hours before the Qantas sale ended and I came upon Marissa. She not only has been very helpful but has done her job with a very pleasant manner. I have advised her of this and asked for your email which she provided. So everyone is happy!

Have a nice day!

Regards,

Allison

Sent: Wednesday, 21 October 2009

Hi,

That is awesome thanks Faye you’re an absolute legend!! I totally understand that I will need to mention it all over again at the time of travel that’s no problem. Hope I/this hasn’t been too much trouble for you.

Have a fantastic day,

Kirsti

Sent: Tuesday, 20 October 2009

Hi,

Thank you so much Faye - you truly are a GREAT agent - I was starting to stress but all is good now - having a ball in Torquay

Kind regards,

Kerri

Sent: Friday, 16 October 2009

Hi Cadila,

I just wanted to say thank you for all of your help...it was an absolute pleasure dealing with you! It’s so wonderful to deal with someone who is flexible, looks for solutions and treats customers with a helpful and friendly attitude.even when they are half a world away, 10 hours time difference and trying to coordinate with another person to complete the documents! Please pass my compliments on to your manager and thanks again !

Kind regards,

Michelle

Sent: Friday, 16 October 2009

Hi,

i just wanted to say thankyou very, very much for organising my tickets to paris and back it was the most amazing trip that i have ever been able to experience and i have you guys to thank for it thankyou for persevering with me even when i panicked and wanted to back out... !

Sincerely,

Silvana

Sent: Friday, October 16, 2009

Thankyou Suzanne,

Thankyou for the excellent service you are providing, Suzanne.

Regards,

Alan

Sent: Thursday, 15 October 2009

Hi Faye,

I would like to say a very big thank you to Faye Pothecary for the wonderful service that she has given me with my booking from Brisbane to Dublin. She has been just so polite, helpful and made my booking stress free, which is a enormous bonus when your dealing with something that means a lot to you.She is an asset to Best Flights Company.!

Kind regards

Mandy

Sent: Wednesday, 14 October 2009

Hi Faye,

I noticed you've sent my Covermore details through. Thank you for that. I am sure something will pop up in my mind to ask you about. In the meantime thanks for the wonderful service.!

Kind regards

Mandy

Sent: Tuesday, 13 October 2009

Hi Leigh,

Thank you very much for your confirmation. Your very good service is much appreciated and I can now relax about this one.!

Kind regards

Chris

Sent: Tuesday, 13 October 2009

Dear Bob,

I would like to take this opportunity in thanking Best Flights for the prompt attention given to our holiday situation!

Marissa was always keeping me up to date and Talpacific should be commended they were brilliant, within a week all new arrangements were made. I would not hesitate to recommend Best Flights to anyone. It is really good to know that even though we are not in the same state everything can be handled over the phone. Thank you once again.

Kind regards

Anna

Sent: Friday, 9 October 2009

Dear Justin,

Just writing to let you know that the flights you have booked dep Perth on 13 March for Delhi and return from Delhi on Saturday 3 April are fabulous!

Thanks again for your help !! WOO HOO !

Anna

Sent: Friday, 9 October 2009

Dear Jessica,

Again many thanks for your help. Everyone in Bestflights whom I have contacted over the past few years has always impressed me with their prompt response and helpfulness.

Best regards,

Chulee

Sent: Wednesday, 7 October 2009

Hi Lily,

Just a short email on our return from Sth. America and Tahiti.The flights were all as booked and we had a fantastic time.

Thank you for your assistance and monitoring at the front end of our trip - look forward to booking our next overseas excursion with Best Flights..

Regards,

Ross

Sent: Wednesday, 7 October 2009

Hi Bob,

I just had to say that I have been served by Bea..I think that is how to spell her name..and she is GREAT, very polite, so helpful and I will definitely book again because of her.

Regards,

Cinzia

Sent: Tuesday, 6 October 2009

Hi,

I wanted to thank Brendan for his great service and professionalism while assisting us with our booking for our holiday to Bali. I have been a high maintenance client however he has been more than accommodating and helpful.

Many thanks and please can I recommend him for a team member of the month/year award.

thanks again,

Inga

Sent: Tuesday, 6 October 2009

Bea,

I just wanted to commend Bea on excellent service delivered today (sunrise in Perth). Due to her foresight she was able to avoid a possible confusion and waste of my dollars. Thank you Bea.

Regards,

Shiraz

Sent: Sunday, 4 October 2009

Hi,

Many thanks for instantaneous service and on Sunday too!

Peter

Sent: Friday, 2 October 2009

Hi Marifil,

Thanks for your time and information. You have been great!

Kind Regards,

Ali.

Sent: Friday, 2 October 2009

Dear Bea,

Thank you very much again for going out of your way with this Bea. You're first rate.

Best wishes,

Iain and Meg

Sent: Wednesday, 30 September 2009

Hi Suzanne,

Just wanted to thank you for your help and patience!

Thank you,

Anna

Sent: Wednesday, 30 September 2009

Suzanne,

We had great flights with Singapore.

Many thanks for all your help.

We will be in contact for the next trip.

Kind regards,

Geoff

Sent: Wednesday, 30 September 2009

Received thanks Marifil,

... thank you for your very professional service, I will be in contact with you again.

Regards

Ken

Sent: Tuesday, 29 September 2009

Dear Suzanne,

Thank you, thank you! You are a wonderful person.

I followed your advice regarding the Icelandair booking and had no problems - don't know why I didn't think it through for myself without bothering you. The Icelandair etickets came through today so that part of the holiday is all fixed too.

I recommend Best Flights to all our friends.

Best wishes,

Pat

Sent: Tuesday, 29 September 2009

Thanks lots for your help Kamini!

I'll definitely contact you next time I'm flying... You're so patient with me :)

Thanks!

Regards,

Shasta

Sent: Tuesday, 29 September 2009

Thanks for everything Natalie, it's been a pleasure working with you, good luck.

Maureen

Sent: Monday, 28 September 2009

Good day,

I have spoken this morning with two of your consultant, Summer and Tara, and they were both incredibly helpful.

In this day and age when all we ever do is complain I thought it would be nice to let the girls' supervisor know that they are both providing excellent customer service.

Another reason why I will continue to use and recommend Best Flights.

Thank you and well done.

Caroline

Sent: Friday, 25 September 2009

Hi Brendan,

Just a short email to thank you for the fantastic job you did with the bookings for my family and friends on our recent overseas holiday.

Everything worked out perfectly with the flights and European tours, and I thank you very much.

As our son is now married and living overseas, we will look forward to using Best Flights services again in the future. Fortunately for me at least, I will not need to have the stress of organising bookings for approx 16 people on future tours, however you certainly made my task easier.

I would appreciate it if you could pass this email on to your manager/supervisor as I think excellent service should be recognised by an employer as well as the client.

Thank you once again.

Kind regards,

Christine

Sent: Friday, 25 September 2009

Dear David,

I am writing to you because of the very good service that Brendan Collins has given with my recent flight booking.

I can't have been the most easiest of person to deal with (having changed my mind twice, didn't mean to be so difficult but I am sure I was) and throughout all of this Brendan remained calm, courteous and respectful when I am sure he would dearly have loved to wring my neck.

As I work in a hospital environment I know how quick people are in voicing their complaints and on the other hand how very slow to say thank you when someone has done their upmost to help. I thought Brendan deserved a big thank you, and if there is any bonus system, commendation system or just plain brownie points to be gained I would to recommend Brendan Collins for consideration of such.

Thank you once again to Best Flights for good service, FYI this will be the third set of flight tickets I have booked through you.

Kindest regards,

Ruth

Sent: Tuesday, 22 September 2009

Hi Justin,

Thanks so much for all your help! You've been great! And I have been recommending Best Flights to everyone (in fact, a friend booked tickets for her mother the other week with Best Flights).

I going to have to set up a countdown on my computer, I think... =)

Thanks again,

Jasmine

Sent: Friday, 18 September 2009

Tina,

That's perfect can't thank you enough for all your help.

Regards,

Matt

Sent: Friday, 18 September 2009

Hi Marissa,

Thanks for your email, receipt and outstanding service. I look forward to receiving the travel documents soon.

Have a good weekend,

Stephanie

Sent: Wednesday, 16 September 2009

To whom it may concern,

...I will not hesitate to book with Best Flights in the future. Happy with service this time and on previous occasions.

Cindy

Sent: Monday, 14 September 2009

Hi Robyn,

Have received the e tickets and would like to thank you for your professional and courteous service.

I have been to Cape Town twice before and on each occasion have taken an overland trip with Nomad Tours. Each time we have booked on arrival in Cape Town and picked up 15/20% last minute discounts.

Thanks,

Chris

Sent: Monday, 14 September 2009

Hi Justin,

The names are spelt correctly and I am very happy with the flights and awesome service!

Please proceed with the booking.

Kara

Sent: Monday, 14 September 2009

Hi David

I am emailing you to advise how pleased my husband and I am are with the wonderful service that Brendan Collins has provided us with our plans to travel overseas later this year. Brendan has responded very quickly to all my email enquiries and has also been very helpful over the phone.

I would not hesitate dealing with Best Flights again after the very impressive service Brendan has shown us, and can only speak highly of Brendan. It has been a very pleasant experience in organising and putting in place our travel plans.

Regards,

Jeanette and Robert

Sent: Friday, 11 September 2009

Hi Marissa,

Thanks for your help and speedy responses - great service!

Liz

Sent: Friday, 11 September 2009

Hi Tina,

Many thanks. Everything received. Fantastic service and really appreciated.

Regards,

Anne

Sent: Thursday, 10 September 2009

Thanks Faye,

if I had my choice I would have booked through Best Flights as you are far more efficient and your customer service is great! :)

Regards,

Lauren

Sent: Monday, 7 September 2009

You're a gem Robyn,

Thanks for info....plenty to think about...!!!! Will be in touch...!!!.

Regards,

Mike

Sent: Wednesday, 2 September 2009

Summer,

Thanks for your assistance, I was impressed by your professional approach and depth of knowledge on ticketing and fares, which is a complex area.

Regards,

Mike

Sent: Wednesday, 2 September 2009

Hi Summer,

I'd like to personally thank you for all your hard work and efficiency in booking flights for both my wife and I, particularly as we have to travel so quickly due to a death in the family.

You have been friendly, accommodating, efficient and have gone above and beyond with customer service and I'd like to thank you.

Please pass on this to your management, as I want to ensure Best Flights are aware of all your hard work and that I, as a Best Flight customer, appreciate all you've done for us.

We have used Best Flights previously for a lengthy holiday, and all you've done for us will ensure that we come straight back to Best Flights for our next travel needs.

Many thanks once again Summer - you're awesome and a true asset to Best Flights.

Brian and Tonia

Sent: Monday, 31 August 2009

Hi Jade,

This is a rather belated thank you for your great service in organising our rather complicated flights to Johannesburg/Amsterdam/Helsinki/Longyearbyen and return to Perth.

This is just a note to tell you that all your arrangements worked perfectly and made for a very comfortable trip for us. Next year's one is going to be nice and easy for you - just Perth to Nairobi and return in August - although if a cheap Round the World crops up we might grab that.

Will contact you when August flights become available.

Until then, thanks once again and best wishes.

John

Sent: Monday, 31 August 2009

Thank you so much for your assistance Natalie, you have been an absolute pleasure to work with and made it very easy for us.

Have a great week!

Kind Regards,

Sharon

Sent: Thursday, 27 August 2009

THANKS BEA :)

You have been great to deal with. I'll be doing Best Flights all the time now!!

Regards,

Nathan

Sent: Wednesday, 19 August 2009

Summer,

Thanks for this – I really appreciate the great deal you got for us.

Best Flights is the way to go!

Regards,

John

Sent: Sunday, 16 August 2009

Hi Justin

Thanks for the confirmation!

You're the most helpful travel agent I have found in my years of travelling.

I look forward to talking to you in late September about another flight option!!

Have a great day and thanks again,

Anna

Sent: Sunday, 16 August 2009

Dear Jade,

I don't know if this email will reach you yet you helped me book a flight yesterday Saturday 16th August from Sydney to Vancouver in Sept / Oct 2009. Thank you very much for your wonderful help and great customer service you made the whole process very easy and dare I say even enjoyable even when having to part with a lot of money!!!

All the best to you and your colleagues at Best Flights I will certainly recommend you further.

Regards,

Julie

Sent: Sunday, 16 August 2009

Dear Jade,

Thank you very much for your wonderful help and great customer service, you made the whole process very easy and dare I say even enjoyable even when having to part with a lot of money!!!

All the best to you and your colleagues at Best Flights I will certainly recommend you further.

Regards,

Julie

Sent: Friday, 14 August 2009

Dear David,

The purpose of this letter is to formally commend Brian Rodrigo for the excellent service he has provided.

I am impressed by the support and service provided by Brian. I have liaised and purchased with him before and had recommended him to my parents. The service and patience with their booking has been handled with the utmost professional and helpful attitude.

I believe that Brian Rodrigo truly deserve to be congratulated for providing consistent top notch customer service and is an asset for Bestflights.

Very sincerely,

Marissa

Sent: Tuesday, 11 August 2009

Tayla,

Thanks again for excellent service.

Estelle

Sent: Tuesday, 11 August 2009

Dear Justin

The Trafalgar Documents have arrived safely today.

We would like to thank you for your efficient and caring help with our flights and tour.

We hope to do further business with you again soon.

Best Regards,

Daphne

Sent: Wednesday, 5 August 2009

Hi Andrea,

Thank you very much for your efficiency.

Kind regards

Lynda

Sent: Saturday, 1 August 2009

Dear Bea

My apologies for not getting back to you earlier – I can’t believe that we have been back from our holiday by 2 months.

I would like to thank you for the assistance you gave us in sorting out the accommodation at Westin St Francis in San Francisco. The accommodation there was really good and it was so central to everything. It was really good knowing I had a contact back in Australia who would sort things out.

I would certainly go through Best Flights again for an overseas holiday if I can liaise with you.

Thank you Bea for all the support and care you gave us in relation to our holidays.

Kind regards

Glenys

Sent: Friday, 31 July 2009

Guys,

What can I say….

Your service is near instantaneous,

Your prices are half that of anywhere else I checked (and believe me I checked everywhere),

And your staff are incredible,

Faye Pothecary was great, organizing my flights in a matter of minutes at a price that still has me smiling J, even going as far as to ensure that that my various connections would work out ok and organizing my travel insurance aswell. So thanks to Faye and you guys I am off home for Christmas and very very grateful that your service exists,

Please keep it up,

Best regards

Joe

Sent: Monday, 27 July 2009

No worries. Thank you for everything Lilly.

Please pass the following feedback onto your manager.

Lilly a delight to work with. Incredibly helpful and fantastic at managing queries to ensure a perfectly tailored holiday. I am highly satisfied by your service and will certainly be booking future package holidays with Best Flights plus reffering onto friends and assosiates.

Thanks again for everything.

Have a tremendous day!

Most sincerely,

Sara

Sent: Thursday, 23 July 2009

Dear Marissa,

I would like to thank you for your assistance with my trip to Italy and back June/July this year.

I very much appreciated your help every step of the way and in particular for organising our overnight stay at The Golden Sands in Dubai. My son and I were most impressed and only wished that we could have stayed longer!

Again, my thanks.

Patricia

Sent: Thursday, 23 July 2009

As a consumer, what counts for me is the experience with any given service or product provider.

Early this year I purchased 2 return tickets to Lisbon for myself and my 80 y.o. Mother.

I was provided with excellent, professional, friendly and informative service from a Canadian young woman who was extremely efficient. I was impressed!

Now as the departure time gets closer, it dawned on me that I should secure a couple of isle seats so as to allow me to assist my Mother with ease during the long journey. My phone call was answered by "Fay" who was equally obliging, helpful, booked the isle seats from HK to Zurich. and back without haste and also noticed that Best Flights did not have a contact number which prompted me to advise her of my new email address. Fay gave me the number and booking reference for Virgin Atlantic so I could secure the same for the HK/SYD/HK leg of the journey = easy, pleasant, professional service = I loved the experience and will continue to use Best Flights!

Thank you.

Maria

Sent: Wednesday, 22 July 2009

Dear David,

I have recently booked a RTW biz class ticket, and oneway intra-Asia ticket through Best Flights.

I was fortunate that the operator looking after my booking was Brian Rodrigo. I would like to commend his professionalism, courtesy and unfailingly speedy responses to all my inquiries – he has been incredibly helpful.

Too rarely does one stop to say “I received excellent service from this person” and so I’d like to redress that by saying Brian provides excellent service and is a wonderful testament to Best Flights.

Thank you for the high quality of your client service staff.

Regards,

Robyn

Sent: Wednesday, 22 July 2009

Hi Faye,

...I also wanted you to know that my family and I appreciate everything you did to get my Mum to Italy for her father’s funeral. It is much appreciated and we are very grateful. Thank you.

Kind Regards,

Cathy

Sent: Tuesday, 21 July 2009

Thanks for that I have received the E Ticket but would love an itinerary because the E Ticket doesn’t give arrival times etc.

Thanks for all your help you really have been great!!

Breda

Sent: Wednesday, 15 July 2009

Good Morning Andrea,

Thank you for your speedy reply and your assistance in this matter. I look forward to booking with you again.

Regards,

Averil

Sent: Monday, 13 July 2009

Louise,

Thanks – we have insurance etc. The only thing I do not have at this stage is accommodation in Tokyo. Any suggestions for three or four star accommodation – I am currently favouring a garden view double room in the Grand Prince Hotel Takanawa.

One issue only – I note that our frequent flyer details are not shown in the space provided for them on the electronic tickets which we were emailed. Does that matter?

Thanks for your excellent assistance – much appreciated. This is the second time we have used Best Flights for o/s travel and your prices and service have been great both times.

Regards,

David

Sent: Tuesday, 7 July 2009

Dear Daryl Calder,

My name is Julie Fong and I wanted to let you know how happy I am with the service that one of your staff members have given me both back in May and especially yesterday (6/7). Her name is Brooke Lee and she has been fantastic. Brooke booked our original trip to America back in May. She was very helpful then too but just yesterday i had to cancel all flights and reschedule due to my husbands illness. It had to be done quickly and the insurance company were not prompt with giving the go ahead at all. It was quite a stressful day for me because I had to look after the business, deal with the insurance company and rearrange our travel all in the same day. Brooke was very reassuring and this is what customers need to feel at a time like that. She took all in her stride and completed everything in the nick of time before the flights were taken. I just wanted to let you know because I believe that such excellent service should be acknowledged because it is few and far between these days. Please give her a big pat on the back. A job very well done and greatly appreciated by me. Thanking you for your attention.

Yours sincerely,

Julie

Sent: Tuesday, 7 July 2009

Thanks so much Felicity!!! Really appreciate it!! You’re a legend. ahahha I am in Bolivia at the moment but no problem will ring the Lima office. So crazy over here, ridiculously poor but really cool to and so high haha can barely breathe. Have a great week.

Thanks for all of your help Felicity. You and the other consultants and Best Flights have been wonderful. Thanks for making our travel experience hassle free.

Regards,

Jackie & Des

Sent: Tuesday, 7 July 2009

Hi Felicity,

Just a quick thank-you for a great holiday, everything went smoothly thanks to your expertise.

Regards,

Brian

Sent: Tuesday, 7 July 2009

Hi Felicity,

At least your services have been handsomely paid for.

Thanks again for all your assistance.

Regards,

Ursula

Sent: Tuesday, 7 July 2009

Thank you so much Felicity,

I did not get this information before. I am now happy and feel as if I am organized.

I will be sure to call you when I want to go away again.

Kind regards,

Jenny

Sent: Tuesday, 7 July 2009

Thank you so much Felicity, you are the best!

Have a great day and lovely weekend.

Kind regards,

Vesna

Sent: Tuesday, 7 July 2009

Hay Felicity!!

No worries mate, you have been super helpful, I know how long stuff can take. Hahah so different here, have this guy beside me that looks like he is dead, no money in Peru! Anyways mate, have a good1 and cheers for giving your best.

Nik

Sent: Tuesday, 7 July 2009

Hi Felicity,

Thank you so much for your email and the prompt service we received when we booked our flights. We have received the e ticket and have booked insurance with SGIO. Can imagine how busy you have been, the flights were a great bargain, we had been trying to justify the cost to visit UK rellies this year, so could not believe our luck.

Regards,

Jean & Michael

Sent: Tuesday, 7 July 2009

Dear Jade,

Thank you!

I would like to thank you personally again for your very professional and expert advice and help over the phone. I have spoken with other people at Best Flights and will always ask for you directly in the future as your assistance is unequalled.

Good Luck.

Regards,

Susan

Sent: Monday, 6 July 2009

Marifil,

Thank you so much... You should be recommended for Employee of the Year..

Thanks.

Kind Regards,

Tammy

Sent: Monday, 6 July 2009

Hi Tina,

Thank you so very much for all your help, you are truly wonderful.

Have a great day

Marie

Sent: Thursday, 2 July 2009

Hey Brooke,

You are a champion. Thanks for all your help. Tell your boss I think you are fantastic.

Cheers

Monique

Sent: Thursday, 2 July 2009

Natalie, thank you very much for your message. Jade was terrific! So thanks to all of you I think we are now sorted.

Adrian

Sent: Thursday, 2 July 2009

I would just like to compliment Natalie Laffin on the wonderful job she has done. She has provided me with excellent service and even when I made last minute changes to my plans it was dealt with in a prompt and professional manner. Although I live in Brisbane it has been no barrier for my dealings with Natalie and when I next travel I will be contacting her. If I am asked who made my arrangements I will be passing on Natalie's name and email address.

Regards,

Nerida

Sent: Thursday, 2 July 2009

Hi Larissa,

Could you please send me through a receipt for the ticket purchase for the following itinerary if and when the debit card has gone through.

Thank you kindly for your speedy and efficient service, it's very much appreciated.

Warmest Regards,

Andrew

Sent: Tuesday, 30 June 2009

Hi Andrea,

I now have insurance for the 92 days for both of us, so I will not require to change any of the current bookings.

Many thanks for your indulgence and patience.

Kind regards,

Bruce

Sent: Tuesday, 30 June 2009

Hi Brooke,

I know that in customer service industries like yours you probably only get feedback when someone has had a problem and complains, but for me saying thank you for a job well done is as important as raising problems.

So, I just wanted to take a moment to say thank you for your great service in regard to booking my trip. I know mine was not exactly simple (to get on the same as my wife was already booked) but it was not overly difficult either, however it is lovely to find someone who was so genuinely interested in helping me to get on the flights I needed and trying to get me the best possible deal.

I have really appreciated the fact that you have kept in touch with me regularly to put my mind at ease and reassure me that things had been sorted out. I have also appreciated how well you have followed everything up with absolutely no trace of it being too difficult or a pain in the backside for you. You have certainly gone the extra mile for me and delivered everything you promised, when you promised you would do it, which is a pleasant surprise these days.

Thank you for giving me outstanding customer service and I will certainly be recommending Best Flights because of you and will make sure that anyone I put onto it knows to ask for you.

Thanks again for everything,

Paul

Sent: Tuesday, 30 June 2009

Tara,

Thank you for your prompt support.

Your assistance has been much appreciated.

"Give yourself the well done award for the day."

Please pass this email on to whom you would like.

Best regards,

Peter & Beverley

Sent: Monday, 29 June 2009

Hello Natalie,

This is just a quick thank you for all your assistance for our trip to the UK in May I am delighted to say that China Airlines were good especially the Brisbane to Taipei flight it was very nice but the planes were older and noisier on the next couple but ideal for us and great value, we did enjoy the Amsterdam instead of Heathrow too so will consider that in future.

Unfortunately I only managed to be home a day and got a phone call saying my Mum had passed away, I decided against going back for the funeral until I spoke to my sister on the Wednesday evening and she was quite upset, so I just phoned Best Flights( what a wonderful idea being there 24/7) and Brian very kindly organised my trip back!

So please pass on my sincere thanks to Best Flights Management for having the forethought to make trips like that possible at such short notice for people like myself on the opposite side of the world from family.

Thanks again for all your help in our original trip and we will be in touch next year( wonder what company will have special offers then!)

Algenon and Derwin

Sent: Monday, 29 June 2009

Hi,

We like to take this opportunity to thank you very much for the great holiday you helped organise for us. Lili and I are extremely happy and would like to take another holiday again. This time I'm thinking Hobart with a three night stay at a nice
hotel in the alps so we can learn to ski!

Thank you.

Liliana & Lino

Sent: Wednesday, 24 June 2009

Dear Vera,

Thanks for the confirmation and, above all, the stupendous effort you have put in on our behalf the last couple of days.

We thoroughly appreciate the professionalism and understanding manner in which you have conducted negotiations. Please pass this on to a supervisor/manager so they too can appreciate what we have experienced.

Thanks again and kind regards.

Dave & Judy

Sent: Wednesday, 24 June 2009

Hi Nicola,

Thanks for the personal service. I’ll be in touch with you again in the future.

Regards,

Dave

Sent: Monday, 22 June 2009

Hi Leigh, thanks so much for the confirmation. Dad spoke to me and has his tickets. You guys have great customer service!

Many thanks,

Anupam

Sent: Tuesday, 16 June 2009

Dear Jade,

I would to thank you for your help in organising my trip this week. You were knowledgeable, friendly, efficient and very professional in your approach. I had a very tight timeline to organise this and your assistance was invaluable. Do you have a
direct line that I can use to have you organise my future travel? Thanks once again for all your help.

David

Sent: Saturday, 13 June 2009

Hi Andrea,

It is all good.

Uganda here I come.

Thanks for all your help.

I am an avid traveller so will use you next time which will be at Xmas.

Cheers,

Maureen

Sent: Monday, 8 June 2009

Hi Leigh,

Thanks for the fast reply. I'm already on the newsletter but just thought I'd ask anyway (you're pretty much the ONLY one I bother with! I get lots of others but hardly even pay attn to them).

I'll keep watching on the advice of a friend who talks about a "June sale". Mum and I need to get across to participate in Rally Australia in September...

Thanks :)

Taryn

Sent: Thursday, 4 June 2009

Dear Sir/Madam

Firstly, I felt compelled to write and congratulate you on your website which is an absolute joy to use - well done! After several frustrating weeks of trying to navigate my way through numerous very unuser-friendly websites I came across yours - it was like a breath of fresh air! I shall certainly be telling all of my friends!

Kind regards and thank you once again!

Emily

Sent: Wednesday, 3 June 2009

Hi Angie,

Thank you so much for all your help making these arrangements, your service has been exemplary.

Please pass on these comments to your manager for their perusal.

Thanks again.

Regards,

James

Sent: Wednesday, 3 June 2009

Hi Felicity,

Thank you for your help this morning.

I have used Best Flights before and always found your team to be helpful and professional.

Thanks again for your assistance

Kind Regards

Errol

Sent: Tuesday, 2 June 2009

Hi Julie,

Thanks again for your help, I love your website it is fantastic and has the best fares and is very very easy to negotiate and everyone I have dealt with via phone and email has been friendly and helpful and I will definitely be using your site again and
recommending it to others.

Kind regards,

Jodie

Sent: Tuesday, 2 June 2009

Thank you Andrea and I must say your website is a great way to search and book online. What a great site.

Thanks Again!!

Kazza

Sent: Friday, 29 May 2009

Dear Bob,

My name is Anne and I have booked a Trafalgar tour with Suzanne Tyson.

I would just like to say from the first time I spoke to Suzanne last year when I first made the booking, Suzanne has been very informative, very helpful, very courteous and most of all very efficient.

Suzanne has demonstrated very high knowledge of all aspects of my travel details and I would highly recommend her to my friends.

I wish Suzanne all the best and thank you Best Flights.

Regards,

Anne

Sent: Friday, 29 May 2009

Ok, thanks for your help in booking the tour. I've been impressed with your company and will recommend it to friends/family etc.

Scott

Sent: Wednesday, 20 May 2009

I just booked this with Summer! (Who made my day by the way!)

Cheers

Leslie

Sent: Wednesday, 20 May 2009

Dear Sirs,

I spoke to Vera and would like to say that she was very pleasant and helpful. She had problems changing the dates of my Flight to 7 the August and went out of her way to help me.

She stayed late at work yesterday to try and sort out a problem with Singapore Airways. Then contacted them again today for me and begged them to let me just change the dates without having to pay the full fare now and wait 12-16 weeks for a refund on the old flight.

She was successful in this and I really appreciate all her efforts on my behalf. I would just like to add that she is a lovely lady and put herself out, far beyond the call of duty to help me. I am extremely grateful to her. I just wanted to let you know just how good your staff are and I would certainly come back to you again the next time I fly.

Thank you again.

Pauline

Sent: Tuesday, 19 May 2009

Many thanks Brooke for your excellent service.

Doreen

Sent: Tuesday, 19 May 2009

Hi Natasha,

You are a legend!

Thank you so much for your assistance on this - and good to know it can be done because I think Best Flights is an excellent service and would like to use it in future.

Working in PNG - you need to get away!

Once again, many thanks.

Louise

Sent: Sunday, 17 May 2009

Good Morning..!!

I'm writing to congratulate you on the level of service I received earlier this year... At the time I was working overseas on a cruise ship and needed to book a flight for my girlfriend to visit Australia from South Africa... Relying solely on the internet, I found your website and with the help of Brendan Collins, I booked the flight through your company... the thing that impressed me was when I wrote an email Brendan replied every time almost straight away, he also set up an account so I could EFT the payment through internet banking which was seamless...

For the past six years I have been working overseas with Princess Cruise lines and probably on average I take four international flights a year... I would say that most of the travel agencies that I deal with do a good job with my flights... BUT the level of service and help that I received from Brendan was second to none..!!

Cheers,

Ray

Sent: Friday, 8 May 2009

Hi Bea,

Thanks to you everything is under control. All the travel documentation has arrived and appears to be in order. You made it very easy for us. Making the booking was much simpler than expected and we really appreciate your help and advice. If we need further assistance you will definitely be our first call, now and next time.

Our thanks to you once again.

Regards,

Randall

Sent: Friday, 1 May 2009

Thank you so much for you help Tina, it has been a pleasure to deal with you.

Regards,

Jannelle

Sent: Friday, 1 May 2009

Hi Marissa

Thank you so much for all your help with our travel arrangements you have been fantanstic - thanks for putting up with us at times lol.

Thanks heaps!

Karena

Sent: Tuesday, 28 April 2009

Hi Best Flights

I just wanted to express my sincerest thanks for coming up with such an ingenious website I travelled all around South America and easily found flights to all locations through your site, which was so easy to navigate

I have travelled quite a bit, and this site was referred to me by a friend, which made locating my flights so easy, and I am surprised that your website is the only one that provides such a great service.

I will definitely be recommending your website to friends who are travelling

Wishing you all the best, as you gave me the best help in my travels

Kind regards

Kevin

Sent: Wednesday, 11 March 2009

Hi Marifil,

Would just like to say thank you for making booking our flights for our holiday so easy, we had a great trip and are now planning a six week trip at the end of the year, travel bug has set in.

We shall let you know once we have things sorted.

Thank you again.

Regards,

Brenda & Neil

Sent: Tuesday, 3 March 2009

Cool thank you so much, you have been such great help for me =)

All the best and I will definitely be using your company for future travel arrangements

Kind Regards,

Sharyn

Sent: Monday, 2 March 2009

Dear Best Flights Feedback,

I'd like to put in a good word for Craig in Perth.

I have been organising flights to Europe - Craig has helped me explore the options, find the best prices, the most suitable times, and later secured us window seats.

When my financial institution stuffed up and blocked my credit card transaction to pay for tickets, Craig rang me and was of immeasurable assistance and understanding in resolving the issue while still holding tickets for us.

Thank you Craig, and thank you Best Flights!

Ian

Sent: Wednesday, 18 February 2009

Hi...just a quick email to say thanks for the flights/hotel package for our trip....it all went together very well with the connection of flights, booking into hotel etc.... etc. no dramas at all!..... so thanks very much... we had a ball!!!...cheers and thanks!

Tim

Sent: Tuesday, 17 February 2009

I wish to congratulate you on the two staff members who recently assisted with the travel bookings I made. They were Tayla and Megan, both very professional and friendly.

Thank you,

Hazel

Sent: Tuesday, 10 February 2009

Hi Andrea,

Thank you for forwarding my email to Natalie.

It was truly wonderful working with you over the past few years. I really appreciated your excellent work and patience. I wish you every success and good times in your new role!

All the best,

Gregor

Sent: Friday, 30 January 2009

Thank you Brooke and thank you for being so helpful and courteous. You make me want to use our service in the future.

Kind regards

Kerrie

Sent: Friday, 30 January 2009

Hi Vera,

I just wanted to say a huge thank you for resolving my flight issue today.

You were understanding and patient - the fact that you managed to resolve the issue so quickly and professionally is greatly appreciated.

Please pass this email on to your leader so that they are aware of the superior customer service you have provided to me today - Best Flights will be our first place to look when booking our honey moon in October!

Kindest Regards,

Rebecca

Sent: Wednesday, 21 January 2009

Hi Jess,

Just a quick note to thank you once again for your service which I must say was impeccable and to let you know that we had absolutely not one problem at all with check in either in Australia or New Zealand. We look forward to dealing with you again later this year as we are now planning our next trip.

All the very best,

Jill

Sent: Wednesday, 21 January 2009

Dear David,

I asked for your email address from one of the consultants this evening as I wanted to pass on my thoughts regarding one of your staff members - Brendan Collins.

I booked a European trip through Brendan back in June/July 08 for Christmas just gone. I hadn’t travelled overseas in a long time and was to be travelling with a three year old toddler.

I have to say he has been one of the most helpful travel consultants I have come across. He answered all of my questions with good humour and respect and was always helpful and friendly. He also made sure I got good deal and was knowledgeable about the differing airlines and their respective in flight service.

Having just returned from a very smooth and hassle free trip, I wanted to send through my thanks and appreciation to Brendan and also to let you know (as his Manager) what an asset he is to your company. I have referred Best Flights on to a number of people now because of Brendan and his service and I shall continue to ask for him in the future.

Kind Regards,

Kelly (and Madeline)