Testimonials 2010

Thursday, 23 December 2010

Hi,

Many thanks to you Suzanne, you are a credit to your company. Your help has been highly appreciated, now i can enjoy my holiday of a lifetime.

kind regards,
David

Friday, 24 December 2010

Thanks Tom,

You are extremely efficient!

Robyn

Wednesday, 22 December 2010

Hi Thomas,

Thank you very much for helping me with the airfares. Everything went like clock work.

Regards,
Tony

Tuesday, 21 December 2010

Thanks Charlotte,

You really are the best travel agent on the planet!

Happy Christmas,
Andrew

Thursday, 16 December 2010

Hi Julie,

I’ve booked DOZENS of international and domestic flights through your team – all of the service has been terrific. A mention should be made to Rhonda Sunderland as well – she helped me out with some other flight queries recently.

Great website, great team – between you and tripadvisor I don’t need to go anywhere else!

Happy Travels
Louise

Thursday, 16 December 2010

Terrific Nicole,

thank you for such a prompt response!! Champion – take the rest of the day off!

Lou

Wednesday, 15 December 2010

Hi Thomas,

I wanted to pass on my compliments in regards to Jo. I have recently booked a round the world flight and throughout all my questions, changes to my itinerary and then more questions she has provided the utmost level of customer service! I had been to a number of travel agents and not only did Best Flights provide the cheapest prices, they also provided the best level of service. Jo was always friendly when I was chatting to her and nothing ever seemed to be trouble for her, she investigated a number of questions I had and when I made 3-4 changes to my itinerary over only a couple of days, again none of this was an issue and she completed my changes without delay. Jo is very knowledgeable as well which came across in all my conversations with her. Jo always did exactly as she said she would which added to the great customer service she provided me, unfortunately I often experience people who do not follow through on what they say they will be doing - this was certainly not the case with Jo. During the time I was making my reservations Jo went on leave, however she advised me of this prior and told me who to speak to in her absence incase I had any more questions - which I did!

I believe we live in a society where we are very quick to complain about bad customer service, but we rarely compliment someone who provides us with good customer service and I try to always make the effort to provide compliments where deserved. Jo certainly deserves this compliment and much more - she is definitely an asset to Best Flights!

Thanks so much Jo - you're a star!

Sunday, 12 December 2010

Hi Thomas,

It's Alex here , hope you're well mate.

We're back home after a few months away , it was an incredible holiday. Thanks once again for all your help.

Thanks,
Alex

Tuesday, 7 December 2010

Greetings,

CONGRATULATIONS!!!

You have beaten the unbeatable FLIGHT CENTRE by more than 300.00 AUD. They could not match your price. At the same time they failed to keep their promise "FLY FREE" if we can't match.

Regards,
Tarun

Monday, 6 December 2010

Thanks Martin

Thanks again for all your help. Booking with Best Flights has been a breeze.

Kind regards,
Andrew

Sunday, 5 December 2010

Hi Martin,

Thanks again for all your help. Booking with Best Flights has been a breeze.

Kind regards,
Andrew

Friday, 3 December 2010

Thanks Thomas,

You are a super star! Thats perfect, you have single handedly gotten me out of a mess.

Cheers,
Lizzi

Thursday, 2 December 2010

To Admin Staff

i wanted to compliment the excellent service i received by one of yr staff.We had to make an urgent booking to go overseas and Mr Brian was so professional and so quick in managing everything.It was important for me to be overseas quickly related to urgent medical reasons in my family and he really worked to find the best flights for me at time.And the way that he even organised to shorten the length of time i spend in the airport and cutting one stop over, when he managed to find an alternative way.That was really giving extra kind service when needed.

With thanks,
Maria

Wednesday, 1 December 2010

Hi,

thanks so much Lily and Charlotte for your patience and assistance.

Once more, good work Bestflights!!!

Best regards,
Alan

Wednesday, 1 December 2010

Hi

All good, thanks so much Lily and Charlotte for your patience and assistance.Once more, good work Bestflights!!!

Kind Regards,
Charlotte

Saturday, 27 November 2010

Great stuff Suzanne! Much appreciate your skill and effort.

Friday, 26 November 2010

Hi Natasha

I've received my updated itinerary, thanks for all your help! Headed over to canada to be with my fiance, was a little stressful getting it all sorted, but no complaints! Great service!

Thanks again,
Brenton

Tuesday, 23 November 2010

Thank you Kylie....your simply the best!!!...

Thank you from all of us.
Rosie and all the Mullanes

Friday, 19 November 2010

Thanks Thomas for all your help. You're a gem!

Have a wonderful weekend.

Cheers,
Mary

Thrusday, 18 November 2010

Hello Suzanne

Thanks for this and for you prompt and professional assistance

I really appreciate the excellent help you have give me

Best wishes,
Mukhtar

Thrusday, 18 November 2010

Regarding BEST FLIGHTS WEBSITE and SERVICE - I again reiterate what I told you this morning that:

1. Your website is the best and most user friendly that I have come across not only across the airline industry but also across other websites generally.

2. Your telephone and email service is also par excellence - this is the 2nd time (previous time and this time Faye Pothecary also assisted) I have had the privilege of experiencing your excellent service - like this morning and I am grateful for your help. You make it very ease to do business with you.

Saturday, 13 November 2010

Hi Jade,

Just letting you know that I flew in yesterday from my Bali holiday, and it was nothing short of AMAZING!!! Thankyou so much for organising it all, and I am already in the process of organising several friends who want to come next year. Will be in touch!!!

Thansk again,
Amber

Saturday, 13 November 2010

Thanks Natalie

Yes please move us to Air Pacific!

You will be contacted by Ralph in the next day or so.

Yes business is good in Vietnam and can I thank you for being such a wonderful travel agent for us.

I always enjoy our interactions arranging travel and I am appreciative of the high standard of service you give to all of us.

Kindest regards,
Ed

Friday, 12 November 2010

Thank you Sarah for your prompt response.

I like sites where people care about people.

Regards,
Helen

Thursday, 11 November 2010

Hi Lily,

Thank you so much for your assistance.

I should of thought about the insurance coz what you say makes obvious sense :)....thanks for that.

Not to worry about the eticket, I do have the original mail...thank you for clarifying.

Again, thank you for all your help and professional assistance in getting us sorted with our travel plans in December. If we do not comms again, have a great and safe Xmas.

Thursday, 11 November 2010

Marifil thank you so much for your patience and very kind help today, it is very much appreciated when making a stressful change. Terrific to have you on the end of the phone!

Very best,
Kate

Tuesday, 09 November 2010

Hi Martin,

Just wanted to say a huge thank you for organsing that ticket. I have received it and the dates are perfect.

Warm regards,
Neeraja

Tuesday, 09 November 2010

Dear Faye

Thanks very much for all your help. It has been a tricky one but with all your help it all went like a breeze.

You have definitely impressed me with your service level.

Thanks again!!!!!!!!

Kind Regards,
Anja

Monday, 08 November 2010

Hi Faye,

It's Ashley here.

I just wanted to send you a quick note to let you know that we have returned from our trip to Europe and the UK.

We all had a fantastic time and everything went perfectly.

Thanks again for all your help,
Ashley

Monday, 08 November 2010

Thanks to Wendy's tireless efforts and unflagging energy, we managed to get our round trip tickets between CHC and VLI via Air New Zealand. She managed to coordinate people in NZ and Australia to make this happen. for her!

Diana & Bruce, satisfied customers

Thursday, 04 November 2010

Thank you Summer.

You've been marvellous to deal with throughout these arrangements.

Cheers,
Jo

Wednesday, 03 November 2010

Thanks Andre,

Thought so and thanks for all your help this year, will definitely use Bestflights again.

Michael

Tuesday, 02 November 2010

Hi Marissa

I just wanted to let you know that we got back home on Saturday night from Hong Kong anf that we really did have the time of our lives. It was an incredible experience to see so many beautiful countries and breathtaking scenery and the Greek Islands were spectacular.

Everything went exactly to plan, and we didn'tlose any luggage or miss any flights and all the transfers I had booked showed up. The Globus Tour was fantastic, although tiring by the end of the 24 days, we really loved it. I would totally recommend them to anyone. I just wanted to say thank you very much for everything and that I really appreciated all your time and effort and advice over the past 10 months of dealing with you.

Thanks again Marissa,

love and best wishes from,
Milly, Carlo, Anthony & Dani.

Tuesday, 02 November 2010

Bob

Felicity helped me book a return flight SYD to JFK with my sister.

She gave me helpful advice re payment method which saved me money and was able to quickly process my request when the internet payment mechanism failed.

Our itinerary had one minor error in my sister’s title which I hadn’t been clear about. Felicity rebooked the itinerary for us to accommodate our concerns even though the issue is so minor and would not have changed our legal standing at customs etc. She’s also been responsive and helpful in tying off the loose ends for the booking.

Mate she’s a good one – keep her if you can.

Cheers,
Nick

Saturday, 30 October 2010

Brilliant news….!!

Thank you so much for all of your assistance.

Have yourself a great weekend and look forward to using your services again

Kind regards,
Andrew

Thursday, 28 October 2010

Hi Suzie,

Awesome, thank you for your efforts. Much appreciated.

Regards,
Roger

Sunday, 24 October 2010

Hi

I would just like to say thanks for the flights and seats that were booked for me and I took recently.

I really appreciated the help and service I was given and the seats that were booked for me in advance.

Well done.
Helen

Friday, 15 October 2010

Dear Marifil ,

Thank you for your patience and wonderful service with this booking

Many thanks
Regards Heather

Friday, 15 October 2010

Hi Brendan,

You booked a trip for my son and I to Rome departing on 24th September and arriving back in Sydney on 9th October 2010. Just wanted to say a quick thankyou for your attention to detail and high service you gave me on the phone. Our flights were wonderful, all to plan on our itinerary.

Thank you again and I would have no hesitation in booking with you and Best Flights again.

Kind regards
Gabrielle and Tyler

Wednesday, 13 October 2010

Lee,

Just wanted to give some positive feedback... you guys really have a slick operation... it's a pleasure to book through you guys! (and I've done quite a bit this year!)

Jo has especially been great with all my adhoc requests etc and some rebookings recently.

Regards
Phil

Tuesday, 12 October 2010

Dear Aiden,

I wish to thank you personally for all your help and assistance with our travel arrangements. Your professionalism was second to none.

Our family had a great time in New Zealand. This was very obvious to us as there was no problems encountered with any of our bookings. THANKS TO YOU!!!. We were particularly impressed with the Copthorne Commodore Hotel which you booked for us. We give it a 5 star - it was exceptional - the service was great and we recommend you booking other travellers to the Copthorne when travelling to Christchurch.

I would appreciated it if you could forwad this email to your supervisor as commendation of excellent cusomter service from you and your company.

Once again many thanks and best wishes. We will most definately book from BestFlights again.

Kind Regards
Lidija

Monday, 11 October 2010

Hi Harry,

Many thanks for taking care of our flights in such a professional and friendly manner. It's a pleasure doing business with you.

Best regards,
Luke

Thursday, 07 October 2010

Hi Frankie,

Thank you for all your help and assistance, you have gone beyond my expectations and your service has made me want to purchase tickets with you again.

Regards,
Jasmin

Monday, 04 October 2010

Today Suzie problem solved and helped me sort out the entire problem in a way that I was more than happy with, and took away a lot of stress. She was also friendly, extremely helpful and pleasant to talk to. Her customer service over the phone was the kind I hope to get whenever I ring a company I deal with, but don't always get. This kind of service is what makes customers continue to use a company or service, and speak positively of it to others. You can count me as a happy customer!

Regards,
Kirby

Monday, 27 September 2010

Hi Bob,

I would like to bring to your attention the superb service provided to me by Jo Gooding.

Jo worked out a difficult itinerary which I could not do on your website, despite trying. She has been in regular touch with me

Thanks Jo !

Kind regards,
Cynthia

Friday, 24 September 2010

I have been using & recommending Best Flights for many years. I travel to Europe annually. The website is huge and informs you of a substantial number of cheaper alternative fares to destinations, often known but hidden by its competitors. Even then, Best Flight representatives knowing your aims of a trip can recommend variations. Angie recently advised me on such variations and saved me the cost of added flights within Europe.

Keep up the good work,
Walsh

Monday, 20 September 2010

Hi Julie,

Thank you for changing the name for Alfonso, Im happy LAN has agreed to do this free of charge. That could save a lot of hassle down the track as I know how complicated South American countries can be with such things such as this.
Please let me know if you require any further informaiton and thanks again for being extremely helpful. All of this has given us a lot of peace of mine for our travels :)

Kind Regards,
Shelley

Monday, 20 September 2010

Hi Skye,,

Many thanks for your prompt and helpful assistance to us in booking this cruise, Skye. I would be very happy for you to pass this information onto your supervisor, please.

With thanks and best wishes,
Wendy

Saturday, 18 September 2010

Hi there,

Further to my phone call last Friday, I just wanted to put in writing the great service I received from Ruth and Best Flights.
There were several changes that needed to be made to my existing booking, and Ruth exhausted all options to try and help me out. She did so with great success, I'm one happy customer and I shall continue to use your company for my future travel needs.
Thanks again, keep up the great work.

Cheers,
Mike

Friday, 17 September 2010

Dear Wendy,

Thank you for being so helpful.
You have been just wonderful.

Kind Regards,
Debra

Friday, 17 September 2010

Hi Chloe,

Thank you for your great telephone service (it is fantastic to ring and actually speak to somebody within the first few minutes!).

Kind Regards,
Sue

Monday, 13 September 2010

Perfect, thanks.

It's been hard to find a consultant who a)knows their product and b)is prepared to go through all the options available with a smile. I'm really happy with the fare and the service Tom.

Cheers,
Luke

Friday, 10 September 2010

Hi Chloe,

Thanks so much! You're a rockstar and if there's anything I can do to pass along a message to your boss about how helpful and awesome you've been to help coordinate the changes for my flight, please let me know and I would be more than happy to do so!

Thanks,
Terry

Wednesday, 8 September 2010

Hi Ruth,

I just want to thank you again for your help. The bookings are great, have a nice day.

Kind regards,
Shae

Wednesday, 01 September 2010

Hi Saira,

Thanks for your prompt reply. Great job!
I'll keep your company in mind for future travel.

Regards,
John

Wednesday, 18 August 2010

Hi Saira,

Well, I have just arived home after a fantastic 8 weeks travellling the world...Thank you SO much for you help and input in making our flights excellent and cost effective.

Thanks so much,
Frederica

Monday, 9 August 2010

Hi Nicole,

Thank you so much for your help. Am already telling my colleagues that Best Flights provide fantastic help and support!

Cheers,
Brigitte

Thursday, 05 August 2010

Hi Marissa,

We arrived back Saturday last and everything went well, a special thank you for your wonderful organising. All aspects were brilliant, the Premium Class on Air France was tops and we really enjoyed that part of the trip. We would like you to research our 5 week trip planned for next year, we are looking for 2 return airfares Premium class to Paris.

Cheers and thanks again to all your team
Ian

Saturday, 31 July 2010

Hi Sarah,

With the help of Natalie in your office we managed to fly the next night from Bangkok to reconnect with the rest of the itinerary. We do not know her surname but if possible would you thank her for us. We have used Best flights a number of times & find your service excellent & attitude always helpful . Thank you for enabling us to complete our holiday.

John and Peter

Friday, 30 July 2010

Thanks Jodie,

All of the staff I have dealt with have been fantastic! Thank you so much. people so often take the time to complain, but don't acknowledge when the service has been great!

kind Regards
Sonia

Thursday, 29 July 2010

Hi Sarah,

Thank you very much for your prompt & efficient service!

Stella

Thursday, 29 July 2010

Hi,

Thank you very much for your help and service in booking my flights.

Meti

Friday, 23 July 2010

Hi Marissa

A huge thank you to Marissa an absolute “service superstar” for organising our trip to Portugal and Madeira recently. This young lady is an asset you should hold on to.

Cheers

Chas and Tina

Thursday, 22 July 2010

Hi Marissa

I would like to send you a little gift to thank you for all our help with our family holiday.Can you send me the best address to send it to.

Thanks Again

Tony

Thursday, 22 July 2010

Hi Marissa

our so-called preferred supplier did not respond with information when I asked them for a quote many weeks back. That is why I came to your company and asked you to quote. I am very happy that you have the business for Jane's fare as the service you and your colleagues have given to me has been fantastic.

Regards,
Rob

Wednesday, 21 July 2010

I really must extend my thanks for the wonderful service you have provided to me throughout the booking of this trip, I would have been lost without you :)

Katie

Friday, 16 July 2010

I would like to thank Brendan , the consultant who I dealt with for our holiday from April to June of this year.The ticket information was very detailed as to what we could do maximise the best travelling situation.Throughout the time I was regularly requesting particular seating etc and continued information. All this was answered very quickly. Like many other clients...thank you and I will be contacting you for our next holiday.

Thank you

Colin

Thursday, 15 July 2010

Hi Sarah,

Thanx Suzie. All very much appreciated. PS: Lovely speaking with such nice, friendly helpful people @ Best Flights

Cheers & have a nice day

Michele

Wednesday, 14 July 2010

Hi Natalie,

Thank you so much for all your help over the last few days, you've truly over exceeded any expectation I could want from a Travel Agent.

Matthew

Wednesday, 14 July 2010

Hi Sarah,

Sign up for their newsletter and see what they can offer next time you are heading for a holiday. They are really good, and if you have any enquires talk with either me.

I recommened that you ask for Angie Morton when you book that gives excellent services.

Cheers,
Benjamin

Monday, 12 July 2010

Dear Jade,

We (my daughter and I) have just returned from our Vietnam trip and wanted to thank you for organizing our trip and insurance.This is the first time I have used bestflights.com.au and from my first phone call with you, I felt as though I was in trustworthy hands. Throughout the planning stage, you were professional, friendly and reliable in returning my calls and answering any queries I had. Your advice was always appreciated. Our intrepid 10 day Vietnam trip was excellent, as were the extra nights accommodation you arranged for us too.

Thank you Jade, I will not hesitate to call you again for future travels.

Brenda.

Friday, 09 July 2010

Hello,

Many thanks for all your help to-day!, I hope you haven't been pulling out your hair all afternoon !!!!! I I must say 'tho that I've never had such quick and efficient service that I can remember from any other business. Thanks once again !!!! Have a good week-end !!!!

Marcia

Wednesday, 07 July 2010

Dear Adam,

This is just to say thank you very much for your efficiency, professionalism and promptness in helping me book our flights to Rome! I truly appreciate all your help and good advice.

Thanks again and regards,
Trini

Tuesday, 06 July 2010

To the Manager,

I would like to personally let you know that I received great service from one of your consultants "Michael Drew" he was very helpful throughout the whole process of booking my flights. And as a manager myself it is always gratifying to hear that your team have given exceptional customer service.

Debbie

Tuesday, 06 July 2010

Hi Martin,

No worries, thanks for the great customer service it was such an easy booking to do. I will return.

Kind Regards
Marilyn

Tuesday, 06 July 2010

Hi Marissa,

Judith & I would like to thank you sincerely for all your help and support over the past months.

Your work and efforts are truly appreciated.

Regards
Len

Thursday, 01 July 2010

Hello David,

I wanted to write to advise you how wonderful Jade Pearce has been to deal with . She booked flights for my family and me to Europe. I had to change my daughters return flight due to Uni commitments and just now had to change my leaving date due to my mother being ill and requiring an operation. Jade has been so helpful, friendly and patient. She came in from her day off yesterday to help and stayed back tonight so I could pay for my changed flight. She is brilliant. She couldn’t have been more helpful.

I thought I should tell you how grateful I am for her help and what a great representative she is of your company.

Best Regards
Rosemary

Tuesday, 29 June 2010

Dear Marissa,

Thank you for all your patience with these bookings. Its easy to understand why my brother Andrew books exclusively with you. You are excellent at what you do.

Kindest Regards
Ron

Tuesday, 29 June 2010

Hi Jade,

Thanks for your prompt assistance. Our travel plans are well under control with the e-tickets now in hand. Arranging the flights was just a simple telephone call for us. We appreciate your help and advice. If we need further assistance we will definitely be contacting you. Thanks again.

Regards
Randall

Sunday, 27 June 2010

Hello there,

I have just recently booked flights with Best Flights.

I would like to praise Jo Gooding for her customer help, travel knowledge and enduring patience in organizing my Lufthansa round the world ticket. Jo was extremely helpful and made the stressful process of organizing dates enjoyable and easy.

Thank you
Elliott

Thursday, 24 June 2010

Hi Lucy,

Back from France. Had a great trip. Wanted to let you know that we were very pleased with Qatar Airways and would recommend them to others.

Regards
Don

Saturday, 19 June 2010

Hi Chris,

I write this email to just tell you how pleased I am with Jodie Sarginson and all the help she provided me with my recent booking.

I have been a customer of Bests Flights for many years and usually it is because of good prices. We usually do not expect real personal attention unless we go to a travel agent in person. This time however it was not just the good price but Jodie was very helpful. I had some personal problems to deal with and she fielded my too many questions with patience and she returned my calls quickly and held my booking for me until I could work out my problems.

I just want you to know how helpful she has been and I appreciate her good service.

Thank you
Bryce

Thu, 17 Jun 2010

Hi Marissa,

Thank you again for all your help; you have been really great and I know we've been a pain :(

All the best,
Mildred and Eddie

Monday, 7 June 2010

Hi again,

I would like to say a huge Thank You to Rachel

Rachel has been a great help, friendly and proffessional, who has made the flight booking procedure a breeze for my brother and myself.

I would not hesitate, reccomending Best Flights to anyone, due to Rachels brilliant Customer Service skills.

kind regards,
Jean

Wednesday, 2 June 2010

Hi Chloe,

I would like to record my thanks and appreciation for your assistance in re-arranging our holiday Itinerary. Thank you.

kind regards,
Peter

Wednesday, 26 May 2010

Dear Bob and Marissa,

Thank you for such great support and dealing with our flights, great to get this information.

thank you,
Leanne and Rob

Monday, 24 May 2010

Hi Faye,

Thanks once again for your excellent service - certainly makes it easier for us.

Kindest Regards,
Betty

Friday, 21 May 2010

Thanks Bob,

I appreciate for your prompt reply, it’s just so good when you can wake up to a professional response to a concern.

You would have noticed we booked an Adelaide flight thru Best Flights for the Long weekend 11th June , again it has been hassle free and extremely good value.

Have a great weekend,
Ian

Friday, 21 May 2010

Thanks Bob,

I appreciate for your prompt reply, it’s just so good when you can wake up to a professional response to a concern.

You would have noticed we booked an Adelaide flight thru Best Flights for the Long weekend 11th June , again it has been hassle free and extremely good value.

Have a great weekend,
Ian

Thursday, 20 May 2010

Hi,

Marissa has been handling our bookings and has done a great job.

we found Marissa’s service and assistance in our enquiries and booking first class and better than I receive from my own travel agent, in fact we have started to program all our company bookings for her attention as from September when our current contract and booking agreement expires.

Our accountant and long time friend Mike Nelson from Michael Nelson and Associates Sydney recommended your company, boy was he right!.

Thanks in anticipation,
Ian

Tuesday, 18 May 2010

Hi Bob,

We will recommend Best Flights to our family and friends; your service is outstanding.

All the best,
Mildred and Eddie

Saturday, 15 May 2010

Hi,

Just wanted to pass on my appreciation of Kate Trimble’s recent efforts by rescheduling a flight to NZ for me.

Due to work requirements, I was unable to make and earlier flight back to NZ to see friends and family - sadly my father is unwell so it has been an unsettling month.

Kate rearranged the flight, sorted meal requirements plus preferred flight times in an extremely friendly, relaxed but still professional manner ensuring "one less stress" meaning I can be with my family at this difficult time.

Trust Kate’s efforts are recognised and rewarded accordingly toward her role at Best Flights.com.

Regards,
Damian

Friday, 14 May 2010

That’s fantastic Summer – thanks for that.

you’re SO efficient!!

Take care.
Cheers
Janelle

Thursday, 13 May 2010

Dear David,

I would like to bring to your attention the excellent customer service I received when I phoned to find out about flights to Hawaii. I also wanted to ask about accommodation and then leaving Hawaii then travelling on to Las Vegas. As you can see it wasn't a straight out booking. Your customer service agent Daniel went out of his way to help me with this. So I would like to let you know how helpful Daniel was with my holiday plans, he advised me about flights accommodation and other interesting sites to see in Hawaii. Daniel was extremely helpful.

Thank you,

Dawn

Wednesday, 12 May 2010

Hi Tayla,

I just wanted to say thank you for the follow up with these tickets. You have answered all my emails no matter how numerous or anxious they were. It is a nice change comparing to the service you can recieve with other companies.

Thank you again,

Emilie

Friday, 7 May 2010

Hi Suzie,

You are wonderful. Thankyou for your help. I can now relax :)

Sue

Thursday, 6 May 2010

Hi Jade,

Just want to say thank you for organising the most fantastic trip for us to Tibet, Nepal & Bhutan. It was very difficult to organise connecting flights and tours but with your help everything just fell into place. Thanks again Jade. I will be in contact with you shortly to organise our next adventure.

Cheers,

Sue

Wednesday, 5 May 2010

Hi Lee,

I will travel with you any time. Thanks for everything. Until next time.

Cheers

Marlies

Wednesday, 5 May 2010

Hi Natalie,

Thanks for that info and thanks HEAPS for your AWESOME help tonight! Will try to get hold of you for all our future trips :)...

Kind Regards

Larissa

Tuesday, 4 May 2010

Hi Natalie,

Thanks for that info and thanks HEAPS for that your AWESOME help tonight! Will try to get hold of you for all our future trips :)

Kind Regards

Larissa

Tuesday, 4 May 2010

Your are a champion Lee,

Thanks Julie for your great service.

Brenda

Friday, 30 April 2010

Hi Marissa,

Thanks for all your assistance with my booking.

Cheers

Wendy

Friday, 30 April 2010

Hi Brett,

Thank you for your fabulous service - I probably wouldn't have bothered with half of the side trip if you were'n't so helpful - THANK YOU!!!!

Cheers

Ling

Wednesday, 28 April 2010

Hi David,

We wanted to take this opportunity to provide some feedback in relation to one of your staff; James Green. We, unfortunately were unable to board our flight on 19/4/10 to the UK as it was cancelled due to the volcanic ash that engulfed Europe. One of the purposes of our trip was to attend my brother's wedding in the UK. James was the consultant who contacted us on the day to advise that we would not be able to board the flight. James spoke to both myself and my husband both on that day and we corresponded via email after this. James showed himself in all his interactions with us to be empathic, well organised, and positive in his attitude. In short, we found James to have exceptional people skills.

I have no doubt James had many other people to contact on that day, however he found time to return my call as requested later that day. James was honest in relation to his communication from Qantas and did not try to mislead us in order to make his job easier. James also went above and beyond in an attempt to get us a flight to Europe, then to South America. He was knowledgeable about different airlines and travel possibilities. James also has provided realistic timeframes in relation to when things would occur and has exceeded our expectations in relation to keeping in contact with us and following up on refunds etc.

The experience of not being able to go on our holiday; though highly difficult and emotionally taxing for us; left us with a positive feeling following our interactions with James. We have no hesitation in using Best Flights again and recommending your company to our friends and family. If all the staff on your team are half as good as James, your recruitment processes are obviously excellent and I would encourage you to forward this feedback to your Executive team in relation to this.

Regards

Sarah and Jonathan

Saturday, 24 April 2010

Hi Marissa,

We are still in italy! Thanks very much for booking us in. we are having a great time in firenze town.

Thanks

Urai

Friday, 23 April 2010

Hi Taylal,

could i also say that the customer service at best flights is second to none and we both would like to thank you for the way you helped us with our booking. we will certainly be booking a flight to the uk with you again as soon as i am fit enough, Thank You.

Regards

Cliff and Jean

Monday, 12 April 2010

Hi Julie,

Thank you so much for that. Very much appreciated. Top service!

Thanks for tour expertise and assistance

Ian

Monday, 12 April 2010

Hi Amy,

Thank you so much. Very much appreciated. Top service!

Cheers!,

Quentin

Saturday, 10 April 2010

Hi Amy,

Many thanks for the professional service and quality in the recent booking of my overseas European trip.

Your expertise and time given to make the small and big changes to my itinerary have made me very reassured in recommending bestflights to friends and family.

Kind regards,

Paul

Thursday, 8 April 2010

Hi Suzy,

Thank you so much for all that information, we have now received our e-tickets.

We really appreciate your fantastic service today and will be sure to recommend your company to others. We will get together the information you need re: our passports and call you with the details shortly. Many thanks also for the link to the Visa Waiver Application.

Have a great weekend.

Kind regards,

Emma and Esteban

Thursday, 8 April 2010

Hi Rhonda,

Many thanks for all of your help. I will definitely use your company again for any bookings I may require.

Thank you,

Bob

Thursday, 8 April 2010

Hi Lily,

Thanks again for your great service - you make it all such a pleasure! Will be in touch again towards the end of the year to book for next year.Happy traveling to you.

Kind regards,

Dawn and Roland

Tuesday, 6 April 2010

Hi Lee,

Thanks for your help in booking of our travel to uk. We found you helpful and informative, and would not hesitate to use you and bestflights again.

All the best.

Tony

Tuesday, 6 April 2010

Hi Jodie,

I just wanted to say an enormous thank you for arranging my flights and really going the extra mile to get the best price for me as well as the best connections for my dates. Thank you so much for your help and kindness as well as just before Easter – you really showed incredible customer service. I will be sure to come to you again.

Many thanks,

Antonia

Tuesday, 6 April 2010

Hi Jodie,

I just wanted to say an enormous thank you for arranging my flights and really going the extra mile to get the best price for me as well as the best connections for my dates. Thank you so much for your help and kindness as well as just before Easter – you really showed incredible customer service. I will be sure to come to you again.

Many Thanks

Antonia

Tuesday, 6 April 2010

Hi Brett,

Just a quick email to say thank you very much for organising our holiday. Everything went well, the transfers were all there to greet us at the correct time & the hotel is lovely. A representative from Asia Escape met us on the day after we arrived to see if everything was ok and to offer his assistance while we were in Phuket.

We had a lovely time.

Cheers

Joyce

Tuesday, 6 April 2010

Hi Brett,

Thanks for your help Brett especially with the effort in booking the ticket.

I will be sure to contact you in the future for travel.

Dan

Friday, 2 April 2010

Hi Marissa,

Many thanks for the prompt action and booking.

Hope you had a good Easter and a break, we are sending the balance of on Tuesday next.

Thanks for tour expertise and assistance

Ian

Friday, 2 April 2010

Hi Marissa,

Many thanks for the prompt action and booking.

Hope you had a good Easter and a break, we are sending the balance of on Tuesday next.

Thanks for tour expertise and assistance

Ian

Thursday, 1 April 2010

Dear Faye,

'We thank you immensly from the bottom of our hearts for your help this week and the many other weeks leading up to this. You have gone above and beyond the call of duty'

We wish you all the best for the future and look forward to recommending you to all our friends.Much love,

Every best wish

Julianne and Anthony

Monday, 29 March 2010

Dear Jodie,

Thank you for being so patient and pleasant in getting my ticket organized for July 22nd (Sin-Jog).Yes I’m very happy, so I look forward to receiving the confirmation and the ticket.

Thank you so much again

Every best wish

George

Thursday, 25 March 2010

Hi there,

Thanks so much to you and the other staff at Bestflights who have been such a great help to us in this whole business. It has been a long haul with the travel insurance and we have sought your help several times We have really appreciated the polite way you have all dealt with our requests and we will continue to use your agency for our travel arrangements in the future

Kind regards

Mary and Paul

Thursday, 25 March 2010

Dear Marissa,

Thanks so much for your fantastic prompt service. I will certainly be using bestflights again.

Regards

William

Sunday, 21 March 2010

Hi Lauren,

I just wanted to send you an email to let you know that you did an amazing job booking our honeymoon! On the way our flights were excellent, and when we got there the private car transfer was great! The Centara Grand was amazing, similar standard to the Hilton and was in a great spot – walking distance to everything – especially shopping!
The tours were great too that you chose for us – we saw other tours in big buses taking ages but our mini bus small tour was perfect! I’m very happy that you recommended that we book before we got there, as we were pretty busy in the short time in Bangkok – good thinking!!
The Movenpick was nice too – a little old (could do with a refurb) but great spot, good service and very secure and safe which was great! I wouldn’t have bothered with the dip pool though, if I went again I would request a room closer to the beach end – but it was definitely the nicest in Karon and in the best spot near restaurants and the beach and old of the hustle bustle of Patong! Glad you recommended that too. Overall it was perfect, I am definitely very happy with all of your recommendations and I will definitely refer you to my friends and we will be booking our next trip with you – we are thinking Las Vagas!!

Regards,

Erin