Testimonials 2012

Monday, 14 May 2012

Thank you,

Could you please note or mention to an appropriate person how helpful Stephanie has been during this whole lengthy process that has been open since 8th February.

Best Regards,
Justine

Sunday, 13 May 2012

Hi Martin,

Thanks heaps for your swift email response to my situation!

As I mentioned during our conversation I did not expect any rebate, especially with nearness of the travel date.

I seem to have made bestflights my choice flight travel agent over the last three/four years! I wonder why!

Thanks heaps,
Michael

Thursday, 10 May 2012

Hi Tayla,

I am happy for you to charge my credit card, thank you for your help in arranging this error I made.

I have found best flights very professional and terrific to deal with.

Kind Regards,
Kaye

Wednesday, 9 May 2012

Hi Donna,

Great and thanks so much for your very prompt assistance.

Kind Regards,
Winston and Mary

Friday, 4 May 2012

Dear Bob,

I just want to thank you for your assistance with this matter, the service that bestflights has offered to rectify this has really been exceptional & I really appreciate it.

Thanks again,
Brooke

Wednesday, 2 May 2012

Hey Brian,

I just wanted to know, that's all. Thank you so much for the great job you did in getting the flights I wanted and for the price.

I will use Best Flights again.

Cheers,
Leslie

Wednesday, 2 May 2012

Hi Saira,

Thank you very much for finding a cheaper option, it is greatly appreciated!

Regards,
Paul

Wednesday, 2 May 2012

Michelle, Thank you.

I've received impressive customer service from Best Flights Online Bookings and definitely will be back!

Thanks again,
Marcus

Tuesday, 1 May 2012

Hello Natasha,

Thank you for the voucher, we are now all set to go.

The great service has been appreciated.

Many thanks,
Neil

Monday, 30 April 2012

Hi Jade,

I have recently booked a tour to USA With James, I was very impressed with superior service he has provided me.

He was fantastic and very helpful.

I would like him to be recognized with his work and I will definitely be back again for my next trips and I would recommend best couch tours to my friend and family.

Thank you,
Jenny

Thursday, 26 April 2012

You're great Thomas,

Thanks so much for all of your help and patience.

Best Regards and Aloha,
Deb

Saturday, 21 April 2012

James,

Thank you for the documentation/vouchers etc for our tour – safely received – and for your help and assistance in booking this for us.

On the occasions that we have used Best Flights we have always received good service.

Thank again,
Reg & Megan

Friday, 20 April 2012

Hi Angie,

I would like to take this opportunity to thank you for the excellent customer service we received from you during the process of booking this coach tour.

The service was clearly better than the service we have previously received from "full service" travel agents in Sydney.

I would come back to you anytime we make a future booking, and will have no hesitation in recommending you to my friends.

Thank You and Best Regards,
George

Friday, 20 April 2012

To the Manager,

I would like to mention the excellent service I had from Best Flights during my recent issues with bookings.

Stephanie in particular was very helpful, but I spoke to 3 or 4 different people over the time and the phone was always answered promptly by a real person who I could understand clearly.

The attitude was always positive and helpful, even though the cause of all the discussion was my fault for confirming a booking which was way more expensive than I thought it was going to be.

Thanks for keeping your staff in Australia and providing such good service.

I will always go to Bestflights first for my travel bookings in future, because I know if I need support I will get it.

Thanks,
Geoff

Thursday, 12 April 2012

Hi,

I would just like to give some great feedback about one of your employees. Her name is Roxy and she has been a star in helping me book my flights!

It is great to be able to work with someone so efficient and someone who provides great customer service.

I just thought it would be nice to recognise her efforts even if it is just an email.

Thanks!
Lucia

Thursday, 12 April 2012

Thanks Mia,

Must of missed them.

Kind Regards,
Vicki & Peter

Thank you so much for all your prompt and courteous assistance

Tuesday, 10 April 2012

Thanks James,

You've been extremely helpful, much appreciated!

Regards,
Chi

Thursday, 5 April 2012

Hi Heemi,

I would like to thank you for your great service and I wish all companies were as good to deal with as you have been today.

We will continue to use your service for our flight bookings in the future.

Once again I cannot thank you enough.

Kind Regards,
Deidre

Thursday, 5 April 2012

Hi Thomas,

Thank you so much for your assistance with those flights. Your service was excellent.

Cheers,
Jim

Tuesday, 3 April 2012

Hi Faye,

Thanks for following up on this for Fran, Doug and me. We look forward to receiving the docs - one more thing on that huge 'last-minute' list can be ticked off!

We'll be in touch on our return after 19 June to let you know how it all went. I'm sure it's going to be fabulous!

Cheers and thanks again for all your help over these past months - we will recommend Best Flights to everyone!

Have a great day.

Happy Easter,
Jenny

Friday, 30 March 2012

Dear Harry,

Thank you again for your help. Outstanding customer service.

Have a great day.

Regards,
Erin

Wednesday, 28 March 2012

Hi,

I would just like to say that I have made a few bookings with your company and have had the privilege of dealing with Mia.

Mia has been so delightful to communicate with,she is very professional and organised. I have already recommended to friends that they book with her.

Customers are very quick to complain about bad service but often don't take the time to let you know about great service.

You can be assured that my future travel plans will be made with you.

Kind Regards,
Pamela

Monday, 26 March 2012

Good Morning,

Thank you for all your help, you made my experience less stressful.

Kind Regards,
Carlos

Monday, 26 March 2012

Hi Thomas,

Thanks for your help for the booking. The whole process has been efficient, providing good customer experience.

Regards,
Lianhui

Saturday, 24 March 2012

Dear Sir/Madam,

I just wanted to send a quick email to commend Tamara the customer service representative that assisted me this morning with my cancellation query. She was very polite and friendly and explained the fees to me very clearly.

If there is any reward scheme at the company l would highly recommend Tamara be acknowledged for her excellent customer service skills.

Kind Regards,
Virginia

Friday, 23 March 2012

Hi Amy,

Thank you so much for your help on this one. It was most useful, much appreciated and achieved the best timing and times for me.

Regards,
Vince

Thursday, 22 March 2012

Further, I am very happy in regard to my dealings with Best Flights; both Felicity and Lily have provided effective, friendly and timely service in all my holiday dealings with them.

Regards,
Trevor

Wednesday, 14 March 2012

Hi Faye,

Many thanks for your help in organizing this for me and for your very efficient, speedy and courteous service.

I'll contact you if I have any difficulty in navigating the seat allocation pathway!

Regards,
Jo

Saturday, 10 March 2012

Hi Stephanie,

Thank you for your assistance today, you have been a gem to deal with.

Kind Regards,
Aleisha

Saturday, 10 March 2012

To whom it may concern,

My friend and I just wanted to give a special mention to a member of your staff; Brooke. She was friendly and very helpful and thorough. She made the booking experience quite easy and exciting (as it should be) as opposed to the otherwise stressful and daunting task.

If there happens to be a weekly competition or anything to that effect- she definitely deserves it! We were very happy with her service.

We would have no hesitation in recommending BestFlights to all our friends.

Kind Regards,
Cadence & Peita

Thursday, 8 March 2012

Hi Tamara,

Have received our e-ticket for Bali.

Both my husband & I would again like to thank you for all you did in changing our flight times.

We would have no hesitation in recommending BestFlights to all our friends.

Thank you again,
Margaret

Wednesday, 7 March 2012

To Brian,

Thank you very much for the organising of our tickets. Your response was quick and within a short time had definite times, dates and airlines to travel with sorted before anyone else had contacted us.

We were most impressed by your service as it would have taken some time finding available dates to fly, we found you to be professional. Even though we changed our itinerary a few times and had to wait for our new credit card you were patient.

We are very happy with our price and will definitely be recommending best flight to friends and family based solely on our experience with you and use you in the future.

Thanks again,
Terence and Leshe

Thursday, 1 March 2012

Thank you so so much Thomas,

Here it is - give me a call if any probs.

I have so appreciated your help with planning this last minute trip.

Speak soon,
Carissa

Thursday, 1 March 2012

Hi Marifil,

You're a wonder!

Many thanks,
Angie

Tuesday, 28 February 2012

Mia,

Thankyou for taking time to organise our flights so well.

Regards,
Daryl

Tuesday, 28 February 2012

Hi Mia,

Thanks for your excellent help today.

I'll be in touch re hotels, car hire etc later.

Thanks again,
Tony

Friday, 24 February 2012

Thank you,

Wonderful customer service! I will be doing all my bookings with BestFlights in future. Seems like I have a lot of flying this year....

Regards,
Kerrie

Friday, 24 February 2012

Thanks so much Mia,

you've been so great to work with :)

Regards,
Miriam

Wednesday, 22 February 2012

Good Morning Michelle,

Thank you so much for your very speedy reply. I would certainly use best flights and would recommend you to anyone

Could you please let everyone know that has assissted me in my hour of need, that I am truly one very grateful customer. I fly to the UK every year to see my daughters and Grandchildren and look forward to giving you my custom again.

Thank you all for an excellent job.

Regards,
Lauraine

Thursday, 16 February 2012

Hi Mia,

Thank you very, very much. I now got a seat assignment on El Al. I'll be able to sleep there, so we won't do the hotel this time.

You're a real pleasure to do business with.

Kind Regards,
David

Wednesday, 15 February 2012

Faye,

It is a pleasure doing business with you. I appreciate your efforts and that is why we keep returning to you!

Have a happy 2012

Cheers,
Ron

Monday, 13 February 2012

Hi Charlotte,

Thanks for all your help booking our flights. Great service!

Regards,
Karin

Friday, 10 February 2012

Thank You Marifil,

You have been really helpful.

Regards,
Katiuska

Friday, 10 February 2012

Dear Jade,

I would like to compliment you on one of travel consultants, Hanna.

She has been very patient and professional with my travel arrangements. There have been many changes to my itinerary and plans, but during that whole time Hanna has handled it all with the utmost courtesy, not to mention a fantastic sense of humour.

Please pass on my thanks and appreciation to her, she was a pleasure to deal with. She is an asset to your organisation.

With thanks and kindest regards,
Tracey

Thursday, 9 February 2012

Marifil,

Thanks for your great service in booking these fares.

Regards
Michael

Wednesday, 8 February 2012

I found you doing an online search,

Called and the girl that has been helping me has been lovely. It's so good to see efficiency, value, follow through and good old-fashioned customer service.

Thank you for a great experience.

Regards
Alicia

Monday, 6 February 2012

Hi Julie,

Just to say thank you for all your hard work.

Also could you also thank Eimear.

Once again thank you.

Yours faithfully
Elizabeth

Saturday, 4 February 2012

Hi Natalie,

Thanks very much for getting onto this for us, appreciate you following it up.

We appreciate the service at best flights, we've used you many times, and will continue to do so.

Thanks again,

Sincerely
Timothy

Saturday, 4 February 2012

Hi Donna,

We have flown using Best Flights for some time now using your on line facilities and have always been pleased with the service and helpfulness of the staff that we deal with.

We will be using your services in the future and look forward to receiving your specials that come regularly on the net.

Thank you.
Laurence

Saturday, 4 February 2012

Zac,

Thank you so much for going the extra mile with my daughters booking.

You have just made my holiday stress free.

Thanks once again.
Queenie

Wednesday, 1 February 2012

Hi Natalie,

You're fantastic, and have been an absolute pleasure to deal with.

Thank you so much.

Kind Regards,
Jason

Tuesday, 31 January 2012

Hi Marifil,

Just letting you know that we had a FABULOUS holiday!

Everything went smoothly, thankfully. I am happy for you to send through any Bali flight specials or package deals for next summer if you have the chance, we will probably book for two weeks end of Jan 2013.

Perhaps one week at the Dynasty and one week Sanur for a change.

Kindest thanks,
Michelle

Tuesday, 31 January 2012

To Management,

I would like to send my gratitude and thanks to work well done by one of your employees, I have been using the services of best flights for last 5 years.

And normally book through the online system which I find easy and informative.

But recently had to use one of your consultants to book around the world trip for myself and partner I found this very easy and pleasant as your consultant was a positive influence on your company

And I wish for a well done to be sent through.

The consultant Felicity was very helpful and did not mind when we changed flight details a few times and also made the whole transaction positive

Thank you,
Lee

Monday, 30 January 2012

Hi Jade,

I just wanted to let you know how great Alysha has been with booking our flights, making any changes we request and answering all my questions, even if some of them were a bit silly.

She has made the process very smooth and care free.

Kind Regards,
Brooke

Monday, 30 January 2012

Hi Martin,

Don't worry about re-sending the tickets, I found the download thanks. I would like to say thanks very much for these tickets.

Be assured that when I travel again, I will contact you as I am very happy with your service.

Next time, I doubt that I will go for the very cheapest flights and keep within the middle range to be able to get the most direct flights. You may keep me updated with offers as I am thinking of travelling again in 2013.

Thank you once again,
Dawn

Wednesday, 25 January 2012

Thank you Liam for your outstanding service.

I cant believe the price or the connections you have been able to get me (and not flying Air Crash-A-Lot or something where I need to flap my arms to make the plane take off).

Thank you again - wish all the consultants I have dealt with over the years would have been as helpful as you . will send through full payment shortly.

Regards,
Dorina

Tuesday, 24 January 2012

Thank you Harry for fixing everything up.

Great Service.

Best wishes,
Rob

Tuesday, 24 January 2012

Hi Thomas,

I booked some flights with you back in 2010 and I was very impressed with your professionalism and ease of booking.

Thank you,
George

Tuesday, 24 January 2012

Hi Alysha,

Thanks so much for your help!! We would have been devastated if we missed this trip!

You deserve a pay rise! :)

Thanks again,
Kylie

Monday, 23 January 2012

Hi Natalie,

I just wanted to thank you for your help with getting a new flight and accomodation. The hotel was wonderful!

Kind regards,
Naomi

Friday, 20 January 2012

Thank you Stephanie,

You have been amazing to work with and I thank you most sincerely for your outstanding customer service skills.

Kind regards,
Beth

Saturday, 14 January 2012

Felicity,

Wonderful - thank you so much.

Just wanted to say, service with bestflights is fantastic - its my first time using it on the recommendation of my friends, and I will be recommending it to others!

Thank you,
Herina

Saturday, 14 January 2012

David,

Today I spoke to one of your staff members Roxy about our holiday to USA/Canada/Hawaii.

Roxy was extremely helpful and went beyond what she had to do to help me with booking the flights for our holiday. She was knowledge and gave the right advice which helped me greatly in organising such a big trip.

Just wanted to send you a quick email to let you know that I was very happy with the service I received from her and I will continue to use the services your website provides.

If you would like to discuss this further please do not hesitate to contact me.

Regards,
Sarah

Thursday, 12 January 2012

Hi Sophie,

Thank you so much, you're a blessing. I will recommend you to our friends.

Regards,
Jan & Steve

Tuesday, 10 January 2012

Hi Harry,

Thanks for the great service, you are a champion!

Kind Regards,
Steve

Sunday, 8 January 2012

Hi BestFlights,

I wanted to thank Charlotte for making the booking. She was extremely helpful, patient and seemed happy to answer all of my questions (even the annoying ones).

Kind Regards,
May

Wednesday, 4 January 2012

Thankyou James for all your support and assistance over the past two days.

It was very much appreciated. You have excellent client service skills.

Regards,
Bronwyn

Tuesday, 3 January 2012

Good Morning Saira,

Thanks for the reply. I appreciate the good customer service.

Kind Regards,
David