Best Flights Terms & Conditions

Payments

Best Flights minimum deposit amount is $165.00 per person. This deposit is non-refundable.

Full payment for travel arrangements made via the Best Flights booking engine is due at the same time as making the booking. In some instances, payment for International tickets can be made or taken after the online booking process is completed.

Where a Best Flights Service fee is charged, this fee is non-refundable.

Credit Card Payments

Best Flights reserves the right to charge administration/service fees for payments made by credit card. These charges are 2% for Visa or Mastercard and 4% for Diners or American Express. These charges will appear on the review page of the on-line booking process. Credit Card payments may be taken upto 48 hours after a booking is made online. In some instances you may be required to provide credit card verification in writing before a payment can be processed.

Amendments And Cancellation Fees

We reserve the right to charge a minimum amendment fee of AUD$65 per person on International departures for each change to a confirmation of booking, this is in addition to any fees charged by the travel provider. The minimum charge for Domestic booking amendment is $40 in addition to any fees charged by the travel provider. For Virgin Blue or Jetstar changes clients must contact the airlines directly.

We also reserve the right to charge a minimum cancellation fee of AUD $165 per person for International departures which will be in addition to any charges made by the travel provider, which in some cases can be the loss of the full amount you have paid.

Refunds of monies can take a minimum 12 weeks to obtain from the travel provider.

Please note that many travel providers treat passenger name changes and itinerary alterations as a FULL CANCELLATION and as such these changes can incur full cancellation charges.

All travel providers charge amendment and cancellation fees. Best Flights will not take responsibility for clients who do not take out comprehensive Travel Insurance cover for all bookings.

Validity of Prices

Prices on the Best Flights web site and featured in the booking engine are subject to availability and conditions and are subject to change without notice. Although every care has been taken, the prices are not guaranteed until paid in full and documents have been issued.

Prices Do Not Include

Items of a personal nature (such as telephone calls, alcoholic beverages, gratuities, etc.), transport, home port to destination and return (unless indicated).

Responsibilities

Except to the extent that the law imposes a non-excludable liability:

1. All bookings for products on the Best Flights Web Site are accepted subject to the conditions of carriage and other conditions imposed by suppliers and subcontractors to Best Flights. Travelers should be aware that there is no relationship or joint venture, agency, partnership or employment between Best Flights and any suppliers or subcontractors named on the site.
2. Best Flights do not guarantee or warrant the standard, class or fitness for purpose of any product or service mentioned;

In compiling the web site Best Flights has used information supplied to it by the operators of the relevant services. Best Flights has endeavoured to ensure that the information contained on the web site is correct but clients should not rely, and are not invited to rely on the accuracy or validity of any information on the web site as the basis for any action, refraining from acting or disbursement and Best Flights expressly disclaims any liability for any loss or damage incurred by clients arising out of any such acts or omission or disbursements.

Best Flights disclaims and will be exempt from any liability under the law of contract, tort or by virtue of statutory enactment in relation to any-

1. loss to;
2. personal injury death or illness of;
3. damage or theft of personal property of any sort of;
4. expense of inconvenience caused through delay to;
5. disappointed expectation of;
6. accident befalling;

the traveller or any dependents, arising out of any negligent act or omission, breach of any duty imposed by statute, breach of any law of the place of destination or on route to or from the destination, tort (whether intentional or unintentional), or breach of a contractual term, whether expressed or implied or breach of duty arising under or imposed by any law on the part of Best Flights, its servants or agents or of any sub-contractor or supplier of any product or service on the Web Site.

Choice of Law

You agree with Best Flights that in so far as any contractual relationship is created between you and Best Flights by you making a booking through Best Flights then that contract is subject to the laws of Western Australia.

Jurisdiction

You agree to submit to the jurisdiction of the courts of Western Australia for the determination of any dispute and the making of any claim against Best Flights and acknowledge and agree that a court having jurisdiction in respect of the dispute or claim is the appropriate court.

Passports & Visas

Visas are passengers own responsibilty. For more information please log on to these websites:

www.dfat.gov.au or www.smartraveller.gov.au

Please check with the respective Embassy or Consulate of each country that you are scheduled to visit as many destinations require visas for both Australian and Non-Australian Passport holders.

You may also log on to: www.visalink.com.au.

Please ensure you have at least 6 months validity on your passport on your return and your first name and surname displayed on your air ticket are exactly the same as it appears on your passport.

Ticketing

For International and domestic departures e-tickets will be issued upon payment and completion of the booking process. Due to new regulations effective from 01 June 2008 airlines will no longer be able to issue paper tickets. In some instances Best Flights may not be able to issue an e-ticket on the flights and fare selected. Bookings that can not be issued as an e-ticket will have to be changed to comply with e-ticket regulations, a consultant from Best Flights will contact you to advise on alternate options.

Departure Times and Flight Numbers

Most airlines state that there is no need to re-confirm your departure times and flight numbers. Nonetheless, Best Flights will not take responsibility for any flight time or flight number alteration made by airlines. Best Flights strongly advise that all flights should be re-confirmed by phone with the relevant airline at least 72 hours prior to departure for each individual flight.

Frequent Flyers

If you are a member of an airline's frequent flyer scheme, please ensure that you have entered your correct number in the special section featured in the booking engine at the time your booking. Best Flights will not take responsibility if the airlines do not register your trip. You are advised to retain copies of your air ticket and boarding pass.

Special Requests

Special requests will be always passed on to the travel providers but can never be guaranteed.