|
|
"thanks..." |
Sent: Wednesday, 31 December 2003
Ash,
Thanks for your help in setting this up, I'll contact you in the new year in regard to booking accommodation.
Have a good New Years eve - and don't drink too much!
Regards
Alan |
|
"great team" |
Sent: Thursday, 25 December 2003
Sarah,
I don't know if you remember me, but I got in touch with you on a number of occasions regarding my ticket to England at the end of November. Given the fact that I had never travelled before and had to sort out all the things associated with this, it is fair to say that I was worried about a lot of minute details. I must admit though, no matter how many times I e-mailed you, you were always polite and provided me with a response that helped me
out greatly. I apologise for being such a pain in the you know where, but what I would also like to say is that your customer service was very
professional and right on the mark. Thank You for all of your assistance and I know if I need to travel anywhere whilst I am here in the UK, my first point of call will be Best Flights and yourself.
Have a Merry Xmas and a great New Year
Cheers
Chris |
|
"great team" |
Sent: Monday, 22 December 2003
Hi Sarah,
Merry Xmas to you and the other great team at Best Flights.
I hope you are having a break over the xmas period - you deserve one
Pauline |
|
"thanks for
the service" |
Sent: Thursday, 28 August 2003
Sam. Thanks for the service.
The flights are good.
Regards Alan |
|
"appreciate
the work" |
Sent: Monday, 3 November 2003
Hi Sam,
Thank you for the quote i do very much appreciate the work.
Thanks Again Tommy |
|
"so much
talent..." |
Sent: Wednesday, 17 December 2003
G’day mate,
Is there anything you cant do? How can one man have so much talent?
I really appreciate you help with the holiday.
Love your work.
Rich and Rach. |
|
"superstar!" |
Sent: Monday, 15 December 2003
Hi Bruce,
Thanks for being so 'on the ball' Bruce ... as I've always, our superstar!!!
Have the best Christmas.
Best regards,
Helen |
|
"wonderful" |
Sent: Thursday, 18 December 2003
Dear Lisa
Thanks once again for all your help. You have been wonderful. I hope you have a fantastic Christmas and new year. I hear Australia is really hot at the moment. I'm freezing!! Enjoy the holidays.
Best Wishes
Fiona |
|
"wonderful" |
Sent: Wednesday, 17 December 2003
Dear Lisa,
You have been wonderful. Thanks so much for your help. |
|
"nice to
know..." |
Sent: Wednesday, 17 December 2003
Hi Sarah,
I'm glad Chris sorted that out nice and quick. He is a lovely guy, and I hope he can get some good freebies for you.
Thanks again for all of your help. I have been recommending you to people all OVER the place already. There are a lot of us who fly and we tend to go overseas a LOT. My flights always get taken care of for me, but as I start to take more and more friends overseas with me it's nice to know there is somebody who can sort out all my travel needs without any hassles!!
You saved my ass today and I won't forget it in a hurry!!!
Cheers
Matt |
|
"credit to
the
company!" |
Sent: Saturday, 13 December 2003
Dear Mr Elliot,
I would like to take this opportunity to thank Bruce Hamilton for the wonderful customer service he has given me when booking for my round-the-world flight recently. He was most helpful, friendly and efficient, even in the face of my apparent ignorance.
His laidback mannerisms coupled with his confident approach to the system made the whole nerve racking process much more comfortable for me.
He is an asset and a credit to your company.
Please pass on this note of thanks to him,
Sincerely,
Margaret |
|
"wonderful
efficiency" |
Sent: Tuesday, 9 December 2003
Dear Lisa,
Yes, thank you so much, the flights are just what we wanted.
We didn't bribe anyone, nor did we hassle anyone - maybe praying did it!
Thanks again for your wonderful efficiency! You are to be highly praised for your great work!
Best Wishes
Bruce |
|
"not many
like you
around..." |
Sent: Friday, 31 October 2003
Sam!!! you are truly a great woman!! ( not many like you around anymore!! ) Thank you very much.
Grant |
|
"impressed..." |
Sent: Tuesday, 25 November 2003
Hello to all
Just a quick email to say how impressed my wife and l were with your web page and the terrific prices offered on it.
We came across it while doing some research for our holiday we hope to take late 2004. Having little overseas travel knowledge and experience the plan for us hopefully is an around the world fare giving us the chance to visit a number of great destinations.
Anyway, keep up the good work. We will keep our eyes peeled for information when the time comes.
Regards
Marcus and Joanne |
|
"grateful" |
Sent: Tuesday, 25 November 2003
Thank you Lisa - I should receive both documents without problem. You have been very helpful and I am grateful that you are so good at your job.
Karen |
|
"user
friendly" |
Sent: Monday, 24 November 2003
hi welcome to my home
i need to say that i enjoyed your site out of all i visited and found you to be very user friendly.
thankyou and look forward to any news you may have.
debby |
|
"fantastic" |
Sent: Friday, 21 November 2003 16:09
hi there,
my name is zelah and i am from australia and have been living in germany for 10 months... but looking at these prices i wish i had seen them earlier. i think your offers and website is fantastic and i have forwarded a few pages with great deals to my family and friends. keep up the great work, it keeps us as customers excited to hop on and travel the world.
cheers,
zelah.
cheers and have a great weekend... go aussies in the world rugby!! i will be watching it here in hamburg at one of the pubs of course!!
caio for now... xo |
|
"our
champion" |
Sent: Wednesday, 19 November 2003
Hi Sarah,
Thanks for all your help Sarah, you have been our champion!
Let me know if there is anything I should gave that I don't.
Best regards,
Katryna |
|
"excellent
service" |
Sent: Tuesday, 18 November 2003 14:53
DEAR LIZ,
I THANK YOU KINDLY FOR YOUR MOST EXCELLENT SERVICE.
Truly you were amazing at the efficiency and speed of coming up with solutions to my travel problems and needs. I am most grateful. Not only were you efficient but totally effective and also persistently PLEASANT, friendly and professional. |
|
"outstanding
service" |
Sent: Monday, 17 November 2003
Hi Sarah,
Thank you once again for the outstanding service. I continue to be impressed by the service provide by Best Flights.
Regards,
John |
|
"thanx" |
Sent: Friday, 14 November 2003
Chris:
We thought of you about once!
But that's a measure of us really enjoying our trip!!!!
Seriously - it all went well - thanx for the part you played in that.
Thanx again Chris!!!
Alan & Hilda |
|
"fantastic
time" |
Sent: Wednesday, 12 November 2003
Hi Bruce,
Just returned home from our trip, and wanted to let you know we had a fantastic time. Don't really want to go back to work, but are glad to be home all the same. Malaysia Airlines were great. We changed our flight time a couple of time without any hassle at all.
Thanks for everything
Stan and Lynn van Emmerik |
|
"smoothly..." |
Sent: Tuesday, 4 November 2003
Hi Bruce
Just thought I'd let you know that I've returned from my around-the-world trip and everything went smoothly, no hiccups with flights, all went as planned. Thank you for your assistance with the bookings.
Claire |
|
"good work" |
Sent: Saturday, 27 September 2003
My wife and I have just returned from a fantastic holiday to Wales, England and France.
This holiday was made possible due to your company securing the Singapore Airline special deal.
We would therefore like to thank everyone, keep up the good work.
Arthur & Lynne |
|
"how
exciting..." |
Sent: Tuesday, 4 November 2003
Thank you very much Best Flights!
How exciting to be in a draw for such a wonderful offer of 2 Round the World Air Tickets!
It would be a fairytale to win such a trip I will just have to wait with bated breath for news.
I enjoy reading your trip information as it is very informative and have forwarded your site to a number of friends.
I realise how busy you are but just thought that I would at least take the time to acknowledge your welcome and the kind offer.
Hope you continue to enjoy good feedback and success with your endeavours to make it possible for people to travel at an affordable cost.
Kind regards
Margaret |
|
"I really
appreciate
it..." |
Sent: Thursday, 30 October 2003
Sarah,
Thank you very much for everything, I really appreciate it and will be recommending you to my friends, most of whom love to travel.
Maureen Groth |
|
"THANKS" |
Sent: Tuesday, 28 October 2003
Hi Kathy,
Just a quick message to say a BIG "THANKS" for your excellent service in processing our holiday travel arrangements. We had a wonderful 6 weeks in the UK without one moment of concern which was largely due to your excellent assistance. In the future, my personal preference would not be for Thai International, but I would not hesitate to make my booking through you office.
I have already recommended Best Flights to many of my friends and I look forward to contacting you again next year as we are planning a trip to the U.S.
Thanks again,
Graham. |
|
"impressed" |
Sent: Monday, October 27, 2003
Thanks!
I had occasion to ask you for prices from Sydney to Manchester UK last year in order to attend a school reunion, and see my family, for your info i am 77 yrs. I was impressed then with your competitiveness. Should i get the opportunity once more i will certainly be in contact. Keeping my fingers crossed and prayers that i win the competition. This is just to say congratulations on a superb web site.
John |
|
"the
memories" |
Sent: Wednesday, 15 October 2003
Hello Sarah,
Having had such a great holiday with my Son in the UK and Europe during Aug/Sept, I must once again thank you for all your efforts in arranging my Singapore Airlines flights. The time spent with my Son was just so magnificent, the memories of which will last with me forever. As he plans to be in the UK for another 18 months, I'm very hopeful of visiting him again in 2004. I will be appreciative of your help again then. Wishing you good health, happiness and success in all you do,
Thank you again, and Kind Regards
Helen |
|
"prompt
professional" |
Sent: Tuesday, 14 October 2003
Thank you very much for your prompt, professional and helpful assistance. Please tell your supervisor that I, together with my friends will most certainly be using your services again!
Regards,
MARK FINN |
|
"such good
service" |
Sent: Wednesday, 15 October 2003
That's terrific. I've never had such good service (and I've done this several times with other travel agents).
Best wishes
Jason |
|
"life more
interesting" |
Sent: Friday, 10 October 2003
Hi to all you lovely people that make my life more interesting. I do go to Europe every 2 years but not this year because of family. Thank you for sending me the updates and when I do get to travel again you Guys will keep me very well informed. My most favourite place in the world other than Aust is Paris and if I had to live anywhere else it would be there.
Thanks again and have a lovely day in Perth.
Robyn |
|
"Thank You" |
Sent: Wednesday, 8 October 2003
Recently we enjoyed a trip to London, booking through Best Flights, on air fares that were hardly believable.
This is to say a very big THANKYOU especially to Sue for the hard work in organizing it, we truly had an amazing time and only wish we could have stayed a lot longer, so we are always on the lookout for more amazing fares, hoping to once again travel to the U.K. and stay a lot longer next time.
We have many plans to travel over the next few years to Italy, The Greek Islands, etc and Best Flights have become our main source of anticipation (and distant friends) for reasonable air fares. Keep up the excellent surprises.
Once again a very big THANKYOU for helping to make our trip a very memorable one.
Graeme & Patricia |
|
"excellent
customer
support" |
Sent: Tuesday, 7 October 2003
Dear Gary,
I had some problems with unsubscribing from the weekly newsletter and sent an email to your support address. It was taken up by Matt Lynch and regardless of the significant number of exchanged emails Matt kept trying to help.
This email is to note his excellent customer support attitude. I would like to express my gratitude for his and your company services in that matter.
Regards,
Edelvays
|
|
"sooo..
inspiring" |
Sent: Thursday, 2 October 2003
Thanks Liz.
You know that best flights is the best?! Definitely the cheapest airfares going - AND those emails with airfares that come around on a Friday are sooo inspiring.
Thanks for everything.
Enjoy your Thursday.
Janelle :0) |
|
"star of the
week" |
Sent: Wednesday, October 01, 2003
HI
I WOULD JUST LIKE TO EXPRESS SOME THOUGHTS ABOUT ONE OF YOUR FABULOUS STAFF MEMBERS, HER NAME IS SARAH. (sorry i dont even know her last name)
THIS LADY IS DILIGENT, EFFICIENT, HAPPY (WHICH IS EXTREMELY UNUSUAL THESE DAYS), SHE WAS HAPPY TO HELP, HAPPY TO TALK TO ME, SHE TRIED HER ABSOLUTE BEST TO FIND US THE "BESTFLIGHTS" AND SHE DID, SHE DIDNT FLUFF ME OFF (AS YOUR OPPOSITION COMPANY DID), SHE HAD PATIENCE BEYOND HER YEARS, SHE LISTENED, SHE WENT BEYOND HER CALL OF DUTY.
IF YOU HAVE A STAR OF THE WEEK AWARD, IT SHOULD GO TO HER.
AFTER ALL OF HER HARD WORK TRYING TO OBTAIN 8 TICKETS FOR ME TO LAX, I THEN WAS THE ONE THAT HAD TO CANCEL (AT THIS STAGE) DUE TO CIRCUMSTANCES BEYOND OUR CONTROL.
THANK YOU SARAH FOR YOUR HARD WORK YOU WILL GO PLACES IN THIS WORLD.
TO BESTFLIGHTS KEEP UP THE GREAT WORK IN YOUR STAFF TRAINING, WHATEVER YOU ARE DOING YOU ARE DOING EXTREMELY WELL.
THANK YOU AND ONCE AGAIN OUR APOLOGIES.
REGARDS
MICHELE |
|
"fantastic" |
Sent: Friday, 26 September 2003
Today for the second time I booked a flight with Best Flights. As with the first time I found your service fantastic.
Today I spoke with Harry and he really did a great job in finding me the best deal he could.
I know we will continue to deal with you whenever we fly overseas. Thanks Harry.
Denise |
|
"wonderful
job" |
Sent: Saturday, 27 September 2003
Dear All,
You did such a wonderful job for me in April booking my tickets to South Africa that I refuse to believe I have got the best options from Flight Centre.
I have had a look at what's available but don't want to go into the system booking something and then find there are no seats available.
Please are you able to research for me and let me know by return mail?
Your assistance would be much appreciated.
Kind regards and looking forward to hearing from you.
Julie |
|
"professional
attitude" |
Sent: Thursday, 25 September 2003
Chris:
It arrived today - thanx
Excitement building now, thanx for your professional attitude and behaviour over the planning phase of what we hope will be a superb holiday.
Regards,
Alan |
|
"thank you" |
Sent: Monday, 29 September 2003
My wife and I have just returned from a fantastic holiday to Europe. This holiday was made possible because your company secured us seats on Singapore Airlines when they were on special.
We wish to thank you, and ask you to keep up the good work.
Arthur & Lynne |
|
"good work" |
Sent: Monday, 29 September 2003
Hi Sarah,
Just wanted to thank you for helping my sister and I with a Singapore Airlines flight to the UK. It was just wonderful to be lucky enough to get a couple of cheap seats and we arrived back in Perth on 12th Sept.
We had a lovely time researching our family tree and meeting with cousins we last saw over 50 years ago. I have told many people about your website-so keep up the good work. I really enjoy reading what is on offer.
Thanks again, Sue Duncan. |
|
"service is
brilliant" |
Sent: Friday, 26 September 2003
Thanks Sue for your help with this - I have used Best Flights before, and will continue to use and recommend your service.
The service is brilliant - less than 24 hours after looking at your website I have confirmed and paid for a ticket, on the dates I want, and with the airline I prefer. The added bonus of being able to download the itinerary straight into my Outlook Calendar is great too.
Please pass this on to Best Flights management if possible - thanks again,
Madeline |
|
"great
service" |
Sent: Friday, 26 September 2003
Hi Sara,
I’m going to pick up the documents this afternoon from the courier company. All is ok now. Many thanks for all your help and great service.
Best Regards,
John |
|
"thanks" |
Sent: Thursday, 25 September 2003
Hi Sarah.
Just a quick note to say thanks for all your help, after having to cancel our trip via Hong Kong in May due to SARS, we had a great time in August, Paris was great, family very happy to see us and Cathay Pacific were very good.
Thanks Sarah for all your help.
Regards, Jane |
|
"excellent
service" |
Sent: Thursday, 25 September 2003
Harry,
I have spent so much time over the last 5 years flying over 250000kms to see my family and have dealt with travel agents in many a country. At best most are quick to take your money and fob you off with less than acceptable service, you are refreshing change! Returned prompt phone calls and accurate information, what more can one ask for?
Thanks again, keep my details I will be using you in the future! I have got yours and will be telling my friends and business associates about your excellent service.
Regards
Keith Miller |
|
"professionalism" |
Sent: Wednesday, 24 September 2003
Dear Harry,
A huge THANK YOU for so efficiently handling this last minute booking and being so patient as we dithered. Your professionalism was absolute.
Warmest and most appreciative regards,
Liz |
|
"informative" |
Sent: Friday, 19 September 2003
Hi!
I just wanted to offer you some feedback to let you know how awesome and informative your site is. I recommend it to all of my friends looking up travel information. Unfortunately I am still planning my trip next year, but I log on weekly to check out and compare special deals, so hopefully by next April when I plan my round the world or UK/Europe sizzler style trip, I will be able to use your company and website to plan/book my trip.
The information and regular updates on this site are great and makes it very reliable and I have no doubt they are the best deals on offer in Australia.
So keep it up and thanks again!
Also, if there is time, could you please let me know when the April deals will begin to come out. I was originally planning to leave the last week of February 2004 as this seemed the cheapest time to travel and I would get more time in Asia before heading over for a European summer. However, I have had to postpone my departure so I will have sufficient savings. Anyway, I know it starts to get more expensive around June, so any information would be a great help!! (I plan to go to bali, bangkok, london, spain and return via bali - other travel in between I should be able to organise when I get there and do it by land transport).
Thanks!
Ali |
|
"you Rock!" |
Sent: Tuesday, 16 September 2003
Actually, in response to your question, no, i'm feeling pretty good thanks, partly as a result of the wonderful holiday, thanks to you. we had a WICKED time, and yes, i'm sad i'm back, but i'm a LOT more relaxed than i was three weeks ago. ahhhh.
you ROCK!!!
and yes, you were right, white water rafting was heaps of fun for me AND kim.
-jon
xxxxxxxxx |
|
"the travel
bug" |
Sent: Friday, 12 September 2003
Dear Best Flights,
I love getting your emails - I have been bitten by the travel bug many years ago and just can't shake it. Your communications are wonderful, and I just feel like taking off now!! However, due to other things which have to take place in life, we are not travelling o/s until next year.
Can you help me? We wish to travel with Qantas to Frankfurt and return from Paris (to Sydney) if possible. Have you any early bird specials for next year, we wish to travel in May, 2004.
Look forward to your reply.
Regards from Sally |
|
"great
customer
service" |
Sent: Wednesday, 10 September 2003 2
Hi,
I have booked an international flight with Best Flights.
I also wanted to thank all you guys for the great customer service I have received since I started to deal with Best Flights. I have tried on several occasions to book flights with Flight Centre and Visa Hotline and have received the worst service from both of them.
thanks
Lorella |
|
"had a ball" |
Sent: Friday, 5 September 2003
Hi Chris
Thanks for all your help in our trip... we had a ball. The accommodation etc was just great.
Will look forward to dealing with you again.
Cheers
Chrissie |
|
"very
extensive" |
Sent: Thursday, 4 September 2003
Hi to all you hard working behind the PC screen and phones! I have been checking out the website in search of my next holiday and it is very extensive and pretty easy to navigate - which is making my decision even more difficult!
Great site and no doubt will be in touch in the near future with some tough queries - just need to decide which countries to travel too!
Regards,
Lina |
|
"one of the
best..." |
Sent: Monday, 8 September 2003
Just a quick note to say that your website is one of the best i have come across in a looooong time!
I am currently planning a mega round-da-world trip and figure i can basically do the whole thing through your site!
I will be contacting you shortly regarding this and hopefully book with you
Keep up the good work
Dan |
|
"excellence
in customer
service..." |
Sent: Wednesday, 3 September 2003
Hello Gary,
I had to write to you to express to you how very happy I have been in all my inter-action with Sue Naudin, she has gone out of her way to give the very very best of service.
I found your 'deal' to 7 US cities, on my newsletter.. and responded via e-mail over the weekend. I spoke to her first Monday 7.30am when I phoned from America where we currently live. She went out of her way to be helpful and informative. I have spoken to her a second time, Tuesday, (when I realised that my e-mail booking request had double booked her verbal reservation), she was as helpful and charming as ever.
We return to Australia each year buying the American Airlines year ticket via US to London and back via US, plus we purchase tickets for our sons to come over periodically. I will certainly contact Best Flights first in future.
My husband is an academic in Tourism and Hospitality, currently as Director and Professor at the University of New Orleans. I also taught in this area with TAFE. We very much appreciate the importance of excellence in customer service, Sue meets those expectations .
Once again, well done Best Flights.
Sincerely,
Rosalind |
|
"wonderful
service" |
Sent: Thursday, 4 September 2003
Hi Sam
Thank you for all of your wonderful service, performance and patience and we look forward to doing business with you as soon as we clarify travel times.
Barry |
|
"well done" |
Sent: Saturday, 30 August 2003
Just wanted to say thanks for your great service! I really appreciate the e-newsletters and the great deals they promote.
There are many times that I book inexpensive flights which I otherwise wouldn't take.
Congratulations to your team on a job well done!
Cheers
Jo |
|
"thanks..." |
Sent: Wednesday, 27 August 2003
Hi Daryl
I received the car vouchers this morning. Everything looks fine.
Thanks for all your efforts and your quick responses to my queries.
Please pass this e-mail on to the powers that be at Best Flights as a compliment and thanks to you.
Regards
David |
|
"very
efficient" |
Sent: Wednesday, 27 August 2003
G’day Sarah,
Thanks for that; I picked ‘em up yesterday.
Thanks for the very efficient service as well, it’s been a pleasure! J
Cheers,
John |
|
"such a help" |
Sent: Wednesday, 27 August 2003
Dear Sam
Thanks so much for the itineraries and statements - all received OK. You poor thing, I must have really confused you along the way - Michael is my partner! My son is in Manchester and it's his wedding we're all going to.
You've been terrific and such a help. I'm already recommending Best Flights to all my colleagues and friends.
We will need travel insurance and I'll call you in a couple of weeks or so to organise that.
Thanks again
Moiya |
|
"just right" |
Sent: Friday, 22 August 2003
Hello Bruce,
How's your day? Have just come in - on the way stopped by the Post Office to collect my registered envelope - yahoo, it's our JAL tickets!! Thanks so much for organising them for us, I can't believe it, in another few months we'll be off - hoping for some snow to celebrate a white Christmas in New York!!
Thanks Bruce - everything organised just right once again by you for us. Talk to you soon.
Best regards,
Helen |
|
"great
website" |
Sent: Friday, 15 August 2003
Dear staff of best flights,
Great website! I enjoy getting my newsletter all the time, so do my family. Keep up the great work!
Kind regards,
Roxandra |
|
"jubilant
elation!" |
Sent: Friday, 15 August 2003
Hi there best flights,
I read your newsletter every week and look forward to it immensely, but never have I seen such an excellent item as today's post about the extension of the British Working Holiday Scheme. I am currently 27 and was worried about missing out on a British Working Holiday. You have filled my day with jubilant elation! It's good to see that you are going beyond the cheap-flights mandate to give people a wide range of useful information. Thanks so much.
Janet |
|
"humour!" |
Sent: Friday, 15 August 2003
HI! Love your Newsletters - whoever writes them has a good sense of humour!
Regards,
Sharon |
|
"something
special" |
Sent: Monday, August 11, 2003
Thanks Matt for your feedback. I realize you guys ARE something special. By the way, the site map link is really a good idea but I found it takes just as long, I reckon it's the GIF links at the edges of the site that make it slow.
Anyway I was really pleased to get such a prompt, expert and detailed response. Good on yer!
Cheers
Sascha |
|
"true
believer" |
Sent: Friday, 1 August 2003
Hi Shawn,
I would also like to take this opportunity to thank you personally for the unbelievable level of service you have provided. You have made organising this trip an absolute breeze and the way you have kept me updated and informed of any changes has been fantastic.
I would have no hesitation in using "Best Flights" again and i would certainly hope that we can keep in contact for future travel arrangement myself or my company make.
I look forward to receiving my tickets within the next week and would appreciate that you send this email to your superior as service likes your's should be recognised and rewarded.
Thankyou Shawn once again for making me a true believer in "Best Flights", I certainly wouldn't hesitate in recommending other people to your company
Have a great weekend
Ariane |
|
"great deal" |
Sent: Thursday, 24 July 2003
Thanks for your help.
I've forwarded your newsletter to many of my friends who can't believe what a great deal I got. |
|
"had a
good time" |
Sent: Saturday, 19 July 2003
Hi Lisa,
We arrived home yesterday and just wanted to let you know that everything went well. We had no major dramas, flights were on time, cars were ready when wanted and generally we all had a good time. A little tired now after the long flight home but we will recover.
Thanks again for your assistance with our bookings, especially with all the changes etc.
Gareth & I hope to travel to South America in a year or so, have noted the essential South America itinerary in your recent newsletter, will be watching out for more of those in the future and hopefully will be in a position to look at that some time in the near future.
Thanks again, regard Marea |
|
"newsletter
did its job!" |
Sent: Sunday, 20 July 2003
Hi guys,
We have requested cancellation of our newsletter because we have now booked a flight with you guys to Europe. We have been very impressed with both the newsletter and your service but because we will be in Europe for a year we no longer need the newsletter.
Thanks for your help.
Barrie and Marleen |
|
"excellent
customer
service" |
Sent: Thursday, 17 July 2003
Dear Gary,
It is with pleasure that I am bringing to your attention some excellent customer service I received from one of your consultants, Sarah Quinton. I was very fortunate recently to be one of the lucky recipients in gaining a Singapore Airlines half fare offer to the UK. When the offer was first released in June and your sales staff were inundated with calls from Australia wide, it was Sarah who attended to my initial enquiries.
Her cheerful manner, and her professional approach in answering my proposed itinerary questions indicated to me that Sarah was both motivated and totally committed in presenting the best possible Company image. I am not an experienced traveller having been overseas on only one prior occasion, which was made more difficult and less enjoyable by the lack of attention to details shown by a Well Known Travel Agency.
In contrast, Sarah has been meticulous in forwarding to me in Victoria all the relevant Travel documents by registered mail, attending to my Travel Insurance all with the utmost competency and friendliness. If my Trip proceeds with the same ease and pleasure that Sarah has organised my bookings with, I should have a wonderful time in London with my Son.
I hope that Sarahs' service excellence will be rewarded in some way. Thankyou to you all,
Helen |
|
"very
simple" |
Sent: Tuesday, 15 July 2003
Bruce,
Thanks very much for your assistance with this. I would also like to comment that your system is very simple, user friendly and efficient.
Kind Regards
Brendan. |
|
"impressed" |
Sent: Wednesday, 9 July 2003
Hi Michelle,
Must say that I am impressed so far with the service you and your company have provided - we take pleasure in telling our friends how good it has been to deal with you.
kind regards
Gavin |
|
"very
honoured" |
Sent: Wednesday, 9 July 2003
Dear Chris,
Just a quick note to say thank you very much for organising the trip to Bangkok for me for this coming August. I know that it must have been an absolute nightmare with the Singapore airlines deal, but I'm very honoured that you were able to find something for me with the dates that I wanted, at a sensational price. I'm very much looking forward to the trip.
Best Regards
Arvind |
|
"lucky ones" |
Sent: Tuesday, 8 July 2003
A few weeks ago, I responded to your newsletter that advised of the half price Singapore Airlines fares. Thanks to the efforts of your consultant Monica Neczaj, I was one of the lucky ones who bought one of these seats and I’m now looking forward to my holiday in London next month. Please pass on my thanks to Monica and her supervisor – I had confirmation of my ticket within 24 hours of her phone call to confirm credit card details and that’s definitely excellent customer service!
Cheers
Sue |
|
"what champions you all are..." |
Sent: Thursday, 3 July 2003
Dear Bruce,
Just a note to say thank you so very much for arranging all those flights for me at such ultra short notice....
I'm pretty sure that you've won Lesley over and that Assignment America will be using your business in the future.
I've collected the tickets from your office in Melbourne and needless to say, absolutely not one hitch or problem which believe me is a nice thing to be able to say after some of the dramas of the past few months... It's so great to have professional and wonderful service such as yours for a change.
Once again, many many thanks and as soon as well lurch out of Sydney I'll raise a glass to you all in the office over there in beautiful Perth.
Would you mind giving my best to Darryl as well... what champions you all are...
All the best
Bill |
|
"Without
you..." |
Sent: Friday, 27 June 2003
Just a note to say that we were one of the lucky ones to get seats to London on the Singapore special We want to thank your company for its courtesy, efficiency and very pleasant way our bookings have been handled. Michelle was our contact and she was terrific (still is) and everything is falling into place.
We are having a holiday we did not think we would and going to Scotland again to see my family. Thanks again for your service including the great E mails you send to advise us of these specials. Without you we would not have been looking forward to a great trip.
Thanks.
Beth & Richard |
|
"it all went
swimmingly" |
Sent: Wednesday, 25 June 2003
Just to let you know it all went swimmingly and the wedding was GREAT - thank you for all your help and I will certainly be recommending Best Flights to my friends and colleagues.
cheers
Merry |
|
"wonderful
time" |
Sent: Tuesday, 24 June 2003
Dear Bruce
Just a quick note to say thank for you for your help with the travel details for our trip to the UK. Both Jane and I had a wonderful time.
We were very impressed with Singapore Airlines, the stopover in Singapore, the British Rail Flexipass and the Great British Heritage Pass. The passes were extremely good value and we certainly found them of great benefit, and we especially enjoyed the fact that we had already paid for our rail travel and entry to various places of interest. We only visited two places that were not included in those covered by the Heritage Pass.
My thanks again for your help and input.
Diane |
|
"very
fortunate" |
Sent: Friday, June 20, 2003
Hi Sue
Thank you for the information you provided in your last email. Having investigated all the various options Mary and I eventually decided to travel from London to the north of England by hire car.
We have just read the latest newsletter from Best Flights which provides details of the enormous demand for the Singapore Airlines special flights.
We certainly feel very fortunate that, thanks to your efforts, and the early notification by Best Flights, we are amongst the successfully applicants. We also greatly appreciate the prompt, courteous and professional advice and assistance that you personally provided at what must have been a very demanding and stressful time for all the staff at Best Flights.
Thank you once again,
Kind Regards
Mary and Leslie |
|
"thank you" |
Sent: Thursday, 19 June 2003
Dear Aleisha,
We would like to take this opportunity to thank you for your patience, time and support with your assistance of our travel arrangements.
Somehow I think I'll be speaking to you again prior to our travel dates (sorry) but before time got away we wanted to personally thank you.
Cheers
David & Dianne |
|
"found you
on the job" |
Sent: Thursday, 12 June 2003
Hi Chris,
Many thanks
Such a pleasure to deal with you as a friendly, patient, courteous, informed, and diligent worker... remember and let your boss read this. Hope they acknowledge just how well you represent your company. The service you provided was way beyond the call of duty.
Best wishes from a couple of travellers... in desperate need of a break and feel so privileged we found you on the job.
Cheers
Chrissie |
|
"excellent
customer
service" |
Sent: Tuesday, 17 June 2003
Hello,
I wanted to bring to your attention the excellent customer service I have been receiving from Jimmy over the past several weeks. He has been exceedingly patient as I have been changing the departure date of my airline ticket frequently. Whenever I call, he is professional and willing to accommodate my requests without making me feel like it is a burden on him.
Because of Jimmy's service, I will continue to use Best Flights and recommend the organisation to everyone I know.
Kind regards,
Ann |
|
"appreciate
the efforts" |
Sent: Monday, 16 June 2003
Dear Jimmy
Wonderful news!
Thank you for all you have done to make this happen for us - it is an amazingly good deal, and we are very happy! You have all obviously been working very hard there at Best Flights, and we appreciate the efforts you have gone to!
Please pass on to your management how pleased we are with the personal service we have received from you, Jimmy, and we will definitely use Best Flights again for our future travel needs.
Kind regards, and thanks again!
Christine and Ron |
|
"very happy" |
Sent: Friday, 13 June 2003
Bruce,
What can I say other than "thank you" so much. I hope I was not too annoying!! You have made us very very happy and we are delighted with your service.
Cheers
Glenis |
|
"efficient &
excellent..." |
Sent: Friday, 13 June 2003
I would like to pass on my thanks to Jimmy Carbine for his efficient and excellent customer service when trying to secure my husband a flight on the Singapore half price specials. We will definitely be booking our flights back to Scotland when we leave Perth. Congratulations on the good work that you did, as it must of been manic when dealing with difficult customers like my husband and myself.
Thank you
Andrew and Justine |
|
"excellent
result..." |
Sent: Wednesday, June 11, 2003
Hi Sue,
Thank you for the excellent result you obtained for us in arranging for our flights to the UK with 2 day stopovers each way in Singapore. My wife and I are going to attend the celebration of my mother's 90th birthday. This trip would not have been affordable for us but for your action in arranging these discounted flights on our behalf - Thank you.
Regards Leslie
Jason |
|
"I felt comfortable..." |
Sent: Wednesday, 11 June 2003
Michelle,
I just wanted to say thank you for your assistance and patience, especially on responding to my Email and calling me back twice in such a busy time... You have saved me a considerable cost on an airfare to L.A. a flight that I had to take... Thank you so much... :-)
Your Customer Service as well as your cheerful nature is a blessing when dealing with someone over the phone, ( For the first time I felt completely comfortable on making a transaction over the phone without the need to walk into an office to deal with someone face to face ) you made my decision easy on purchasing my tickets and committing to a flight that was not transferable, let alone flexible. You gave me the time to have my questions answered, and you never rushed me on making a decision, a characteristic that very few people have today, you are a true asset to Best Flights.
Best Regards
Jason |
|
"totally
amazed" |
Sent: Tuesday, 10 June 2003
:)
Thanks so much to the team at Best Flights!
I scoured the net looking for more info on this deal last night and beside the news wires you were the only travel company with the scoop on this one! I even phoned Singapore Airlines in London.
After trying the SIA phone # literally about 600 times this morning I gave up hope of getting any flights at all ...
I was totally amazed that you managed to get flights - let alone on my preferred dates. Well done!
PER-LAX $1000 - just amazing! Thanks so much. Can't take the smile off my face :)
Gill |
|
"reliable!" |
Sent: Wednesday, 11 June 2003
Hi,
I recently booked my honeymoon to Europe through Best Flights, and could not have been happier with the service I received. Jimmy was extremely helpful & patient, and was happy to make any changes we requested with total professionalism and a good sense of humour. My husband & I are now back from holiday, and everything booked through Best Flights for our trip went very smoothly. I will certainly be recommending Best Flights to my friends, as well as using it again myself. If only everything was this reliable!
Thank you for such a terrific service,
Debra |
|
"great info" |
Sent: Sunday, 1 June 2003
Dear Best Flights
Please keep your specials up on flights from the UK. We want to bring our family out for Christmas and wait with baited breath for any specials. Thanks for your great info.
Margaret |
|
"extremely
hap |
Flight Specials
