|
|
"our choice of
travel agent" |
Sent: Friday, 10 December 2004
No worries Astral, that's fine.
Thanks for letting me know, we'll leave as is.
Hey I am sending out invites for our wedding to everyone for India, and I have put down Best Flights and your name and email as the choice of travel agent, and said you would look after them. Hope that's ok.
You're a star, thanks
Cheers
Annette |
|
"we could not
have asked
for more" |
Sent: Monday, 6 December 2004
Dear Harry
Just writing to thank you for your help in organising Kimberley and my holiday to Hawaii. We got back last night and had an absolutely wonderful time. Everything ran smoothly and we could not have asked for more.
So thanks again.
Courtney |
|
"easy going" |
Sent: Thursday, 2 December 2004
Hi Harry,
I just wanted to say what a pleasure it was to deal with you over the past few days. You have been so helpful and easy going nothing was too much trouble. In these days for automated everything its lovely to be able to deal with a person and in particular one who is so easy to get on with.
I will certainly be using you and your company when making future travel arrangements.
Please pass this on to your manager for me.
Regards
Di |
|
"great trip" |
Sent: Friday, 26 November 2004
Hi Harry
Just letting you know we had a great trip. Thanks for your assistance with the bookings and planning.
Regards The Chudleigh Family |
|
"wanna go next" |
Sent: Friday, 26 November 2004
Hi Bruce
So firstly how was your break? Well I just wanted to send you a quick email to let you know that the girls & I had an awesome time in Bali! (seems so long ago now).
We shopped, we drank (way too much) & we even fit in some sight seeing & then we shopped some more of course.
Thanks again for all your help & making it happen. I can't wait for my next holiday!
I'll let you know where we wanna go next.
Hope you're not working too hard
Cheers & all the best
Jo |
|
"very friendly" |
Sent: Thursday, 25 November 2004
To whom it may concern,
I just wanted to say thank you to Marissa who I dealt with to arrange a couple of tickets to the UK – the booking was very complicated as the requirements and destinations kept changing as did the departure times and number of stops, but through countless phone calls and variations Marissa was always very friendly and helpful, and helped us put together an itinerary that is cost effective, gets us everywhere we wanted to go and get there when we wanted to get there right in the middle of peak season.
Next time we travel my first call will be to Best Flights.
Thank you for your excellent effort!
Sincerely,
Yarad |
|
"trouble free" |
Sent: Wednesday, 17 November 2004
Hi Sue,
As usual, thank you for your prompt, efficient service. It is appreciated!
The arranging of international travel can be a daunting stressful experience, particularly when the reason for the visit is a sick elderly
relative.
However you at Best Flights, and in particular, you Sue, make the experience so easy and trouble free that it is no wonder we keep on coming back and back. Keep up the great, professional work!
May I wish you all at Best Flights the compliments of the season and I look forward to connecting with you in the New Year.
Regards
Patrick |
|
"very happy" |
Sent: Tuesday, 16 November 2004
I returned to Australia on 3/11/04 and want to let you know that I was very happy with Air Malaysia and the arrangements that were made to take me to the airport, collect me at my London hotel and meet me on my return.
Thank you for your help in arranging my flight.
Marjorie |
|
"prompt service" |
Sent: Sunday, 14 November 2004
Hi Astral,
Firstly, thank you so much for your prompt service - it's very refreshing!
Thanks |
|
"fantastic
service" |
Sent: Friday, 12 November 2004
Thankyou for the fantastic service. I booked a ticket to Edinburgh yesterday and Lee was extremely helpful. I am wondering however whether I should be concerned that I haven't as yet received confirmation of my booking..?
Thanks for your time
Kind regards
Belinda |
|
"great relief" |
Sent: Thursday, 11 November 2004
Dearest David,
I would like to thank you very much for all your help and advice. I have been in Afghanistan for 12 mths now and life is a little tough. Three of my colleagues were kidnapped 13 days ago and we have been trying to negotiate
their release. Your help with my Domestic problems has been a great relief.
I hope to enjoy Istanbul, sometimes a voice at the end of a phone does put things in perspective.
Many, Many thanks and best wishes.
Yours Sincerely,
Jodie |
|
"excellent
service" |
Sent: Friday, 5 November 2004
Daryl,
Thank you for your excellent service today. i will not hesitate to go thru your company again.
thanks again.
David |
|
"the best" |
Sent: Tuesday, 9 November 2004
Your the best, thanks mate..
Richard |
|
"great time!" |
Sent: Tuesday, 9 November 2004
Hi again Dan!
I have just returned from Europe on the itinerary you set up for me. My family had a great time! The effort you put into choosing the flights was much appreciated as we had minimal delays and the transfer times worked really well for us.
Cheers
Marcel |
|
"nothing went
wrong!" |
Sent: Saturday, 30 October 2004
Hi Bruce,
We are back home after one of the most wonderful trips of our lifetime! Absolutely Nothing went wrong! Eastern Europe is a treasure waiting to be discovered by most people. Trafalgar was its usual competent self- a very good tour director & coach driver. The optional tours enhanced the trip - we did all of them! Narita was a delight-the Radisson Hotel was superb. Copenhagen was beautiful-at the Absolem we were upgraded to a superior room-wow!!! The flights were good, particularly SAS & the Shower/day rooms at Narita Airport a "godsend" when you have 10 hours between flights!
I would thoroughly recommend all components of our trip! I wish you an early happy festive season, Bruce.
Thankyou for what you did,
Cheryl |
|
"effort and
enthusiasm" |
Sent: Friday, 29 October 2004
Subject: i-mode thanks!!
Hi Matt,
I just wanted to send a quick note to say thank-you for your effort and enthusiasm which has been relentless right form day one - we really appreciated this and I think it is reflected in the quality of your site.
We have now completed our UAT and are ready for launch on Monday morning - and I look forward to seeing the future of best Flight on i-mode.
Thanks again.
Regards,
Natalie |
|
"bargain of
the decade!" |
Sent: Friday, 29 October 2004
This is just to let you know that I’ve just returned from what must be the bargain of the decade! The ten night special package to the Grand Plaza Park Royal, Penang flying Malaysian Airlines was incredible in every way. Resort was stunning (just had a major refit), staff brilliant, airline service and comfort was outstanding. Best Flights was on the lips of everyone at the resort, and if they hadn’t booked through you, they certainly will next time!
Already more than half a dozen of my colleagues and friends are booking the same holiday through you – since I travel so much personally and in my job, they know if I rave about somewhere it MUST be good!
The $1200 package from Sydney and $740 from Perth for 10 nights was an incredible bargain- and since eating out in Penang is so incredibly cheap ($3.50 for a substantial breakfast. $1 upwards for delicious seafood meals!) it makes a very cheap holiday, that feels like one that should have cost at least five times as much.
Thank you Best Flights for everything!
Trouble is – I want to go back – and am hoping to book another Penang package for early in the New Year (if there is any vacancies!)
Best wishes
REBECCA |
|
"easiest person
I've dealt with" |
Sent: Wednesday, 27 October 2004
Thanks to Best Flights for providing great service. Even though I haven't booked our trip with you guys this time, I love your email newsletter updates. Thanks to Laif - the most casual and easiest person I've dealt with on the phone ever! That's really important - especially to younger people - to feel comfortable with the person you chat to.
Trust me - i'm telling all my friends to get your email newsletter and check out the site, it's easy and great for travellers.
Thanks. Don't change.
Cindy |
|
"extremely
impressed" |
Sent: Thursday, 21 October 2004
Thanks again - so far I'm extremely impressed with the service provided by Best Flights (i.e. you!)
Cheers, Paul |
|
"fabulous
service" |
Sent: Thursday, 14 October 2004
Thank you SOOOOOOOOOOOO MUCH !!!!!!!! That's really great !!!!
I received our tickets today as well... so exciting... roll on March 2005 !!!!!
Cheers and thanks again for FABULOUS SERVICE.
PS Will send you Insurance application next week or so.
Trace |
|
"help you gave
us..." |
Sent: Wednesday, 29 September 2004
Hello Rebecca,
I am not sure if you recall, but you organised a trip to Phuket on our behalf back in August.
I just wanted to send you a quick email to say we had our holiday and everything worked out wonderful. We had a great time and the accommodation was A-class. The entire trip went without a hitch.
Thank you for all the help you gave us in trying to get it organised and I look forward to our next holiday, whenever it may be, and to once again using your services to get it organised. The time taken to get it all arranged was really appreciated and I just wanted to say thank-you again.
Kind Regards
Robert |
|
"incredibly well
done" |
Sent: Tuesday, 28 September 2004
Hi Justin,
I thought I'd drop you a quick note to say thank you very much for your help and great service in booking my mother's flight from England to Australia. Considering the incredibly short timeframe between my booking
the flight and her actually travelling your effort and efficiency ensured everything was organised smoothly and very quickly.
I have previously used Best Flights for an overseas booking and was more than happy to use your service again, but to receive a call from you letting me know you had re-held the flight for me so we didn't miss out
whilst trying to contact England and confirm details was totally unexpected. I can't thank you enough for your efforts and it was an absolute pleasure dealing with such a personable and friendly guy.
A job incredibly well done .... thank you!
Regards
Rebecca |
|
"went perfectly" |
Sent: Friday, 24 September 2004
Hi Sascha
We got back from our hols a few weeks ago. Just wanted to let you know that we had a great time and everything you arranged went perfectly. Didn’t have to organize a thing – it was fantastic
Thanks a lot for your help with everything.
Regards
Andy |
|
"employee of
the year" |
Sent: Wednesday, 22 September 2004
Dear Gary,
Just a quick note to thank your staff at Best flights- Marissa and Bruce. Both were prompt in their response to my booking, and Bruce especially bent over backwards to help this "old chook" with her booking and queries. If he had been in Brisbane I would be visiting him with a
bottle of Scotch!
As it is I can only nominate him for the "Employee of the Year" if you have such a thing, and if you can give me a postal address I would like to send him and your staff a postcard from Scotland.
I have been a fan of Best Flights for over a year and a half- ever since I registered to receive you email newsletter. This is the first chance I have had to use your services and an really impressed.
Please thank Bruce and Marissa personally from me and if you would like a signed testimonial I am happy to oblige.
It is great to see that "old fashioned service" is not dead.
Kind Regards
Lyn |
|
"fantastic
job done" |
Sent: Monday, 13 September 2004
Hi Anita
Ticket has been received. Thanks for all your help since Ash left. Between the two of you, a fantastic job done.
I have certainly recommended Best Flights to friends, and am sure that I will be in touch again in the future. How can I not with all those tempting flights landing in my inbox.
Thanks again and all the best
Tina |
|
"will not
hesitate to
contact you." |
Sent: Monday, 13 September 2004
Hey Sue,
It's my first day back after the trip and just wanted to say a big Thank You for your help in organising the flights and accommodation in Japan.
I will be travelling again to various places and will not hesitate to contact you.
Once again, thanks Sue.
Neil |
|
"fantastic" |
Sent: Friday, 10 September 2004
Hello Chris…
This is just a quick message to say thank u very much for ur help in making my trip to the USA successful. I know its been a hassle along the way throughout the months of planning, but ur help was muchly appreciated.
Had a great time, had some obstacles getting there…but overall…it was fantastic.
Mayb u can help me again, next time! ;)
Thanx again.
Regards,
Ihoun |
|
"great time" |
Sent: Wednesday, 8 September 2004
Aleisha,
Sorry it's taken so long to contact you but we've been very busy since we got back from Malaysia.
Thanks for your assistance in arranging and booking our holiday. Everyone had a great time, especially the kids.
Once again thanks for your help (pass this e-mail on to your boss to show him you're doing a good job) and I look forward to booking thru Best Flights in the near future.
Cheers
Michael |
|
"10 out of 10" |
Sent: Wednesday, 8 September 2004
Again 10 out of 10 for efficiency - tell your boss you deserve a raise - I award you 50 points towards the employee of the month!!
Thanks again and will be in touch if I need any other confirmations.
Cheers
Lyn |
|
"all your help" |
Sent: Monday, 6 September 2004
Hi dan,
Thanks for all your help i have recommended you too lots of my friends and told them to ask for you directly.
thank you
lindy |
|
"greatly
appreciated" |
Sent: Friday, 3 September 2004
To the staff who helped my wife & myself out re: changed flights and refunds, due to a death in the family. We have now received the refund for the original tickets, and would like to pass on our thanks for the effort by your team, it has been greatly appreciated.
With thanks from Stuart & Ann |
|
"excellent..." |
Sent: Friday, 3 September 2004
Sue just to let you know this is the second year we have used Best Flights, last year the service from the start to completion of our holiday was excellent this year dealing with yourself has been a pleasure and I am confident the holiday will all go as planned.
Please pass this email to your Manager on my behalf.
We will certainly contact you again next year.
Best regards
Richard |
|
"really
attractive" |
Sent: Tuesday, 31 August 2004
To whom it may concern,
Your website is really cool!!!
I checked your website for the ASIA special flights from Melbourne to Shanghai... Thanks a lot for your help.
BTW, your price is really attractive and competitive. i do love it...
Merci!!! :)
Jennie |
|
"heart-felt
appreciation" |
Sent: Friday, 27 August 2004
Thanks Bruce,
Your are the greatest travel consultant we have come across all these years. Our heart-felt appreciation.
Regards,
Patrick |
|
"truly wonderful" |
Sent: Thursday, 26 August 2004
Good Morning,
I would just like to tell you how truly wonderful Sue Naudin is.
-Professional
-Courteous
-Efficient
-Helpful
-Extremely customer oriented
These are just some words that explain how I have found her to be. Your site was easily negotiate, your automated sequences fantastic and as a bonus when I got to deal with a person, I got a truly wonderful human being.
I look forward to a long and prosperous relationship with Best Flights, I have already referred a number of people to your site, as well as our corporate travel consultants internally to our organisations.
I can truly say that as of the direct result of Sue that enjoying my trip away from my 4 sons and husband will be maximized, as it has been so easy dealing with her and Best Flights.
Cheers and thanks for being there for me.
Julie |
|
"all went well" |
Sent: Thursday, 26 August 2004
Hi Harry,
Just thought I'd drop you a note to say how much we enjoyed Hawaii. All went well & Hawaiian Airlines were fabulous!
Thanks for your help,
Bob & Judy |
|
"sooooooo
helpful" |
Sent: Tuesday, 24 August 2004
Hi,
My name is travis johnson and i know that you discourage info via email but i'm currently on an island of greece where it costs more than a fortune to call australia. The reason for my email all the way back to oz and bestflights is that one of your staff, deb, was sooooooo helpful in booking my airfares to europe for myself and two friends last january.
Look forward to hearing from you
regards,
Travis |
|
"very nicely" |
Sent: Monday, 23 August 2004
Dear Dan
Just wanted to tell you that your itinerary you put up together for us did work very nicely and consequently had a wonderful round the world flight!
Thanks for your help. (even though "They" get the money - but you get the Credit!!)
Will use you next time for our overseas trip!
Kind Regards
Albert |
|
"above and
beyond." |
Sent: Tuesday, 24 August 2004
Harry,
Firstly I'd just like to thank you for going above and beyond by calling me to let me know about the fuel price hikes and sorting out the tickets before the rise. Congratulations to You and Best Flights.
Thanks again Harry.
Regards,
Mark. |
|
"thank you for
all your work." |
Sent: Sunday, 22 August 2004
Ruth,
I've been slow in doing it, but just wanted to thank you for all your work. The trip was fantastic, and everything worked out well.
Thanks again,
Susan |
|
"professional" |
Sent: Wednesday, 18 August 2004
Dear Daryl and Chris
Thank you for being professional and managing all our travel details so well!!!
Suzana. |
|
"easier than
what I thought" |
Sent: Tuesday, 17 August 2004
Dear Anita,
This is just a THANK-YOU email for all the work you went to last Friday organising our holiday in October.
My wife was "thrilled" about the trip and being our 10th wedding anniversary this year it was a "special" treat
for both of us.
Once again ... THANK-YOU for organising our trip.
It was a lot easier than what I thought ...really NO hassles at all doing it over the phone and booking our holiday.
Best Regards
Robert |
|
"patience and
commitment" |
Sent: Friday, 13 August 2004
Zach, thank you for your patience and your commitment to giving great service. Much appreciated and I am sure that we will both be happy with all you have done for us.
Kind regards
Anthony |
|
"decisive
thinking..." |
Sent: Monday, 9 August 2004
Hi David,
hope all is well with you. Thank you for all your assistance last month, you really can't imagine just how much your quick and decisive thinking and action helped me at a time when I needed it most. I hope you realise that my words of thanks are so small by comparison to what you did for me.
I hope I can call on you for travel assistance again.
Thank you again and best wishes
David |
|
"top service" |
Posted: Tuesday, 10 August 2004
Thank you so much for all your help!
Your extra effort regarding my luggage problem was greatly appreciated.
Top Service! :)
Elizabeth |
|
"looking
forward..." |
Sent: Monday, 9 August 2004
Hi to everyone at Best Flights – I found your site through your link, competition at iiNet. It is so great to have a website that is based in Perth – at last .
I usually try to do the bulk of my travel arrangements myself – certainly domestically – but from time to time we do need a bit of help – particularly in the Indian Ocean region – and surprise, surprise you even have Reunion Island listed. The last company I called (and they were based in Perth also) didn’t even know how to spell Reunion(?).
I look forward to actually seeing some “specials” to Reunion, although the Air Mauritius/Air New Zealand packages certainly look very interesting.
I’ve put your site in my ”Favorites” and logged in for updates so I’m looking forward to our next holiday being extra good.
Regards
Jo-Anne |
|
"all your help" |
Sent: Friday, 6 August 2004
Hello David, Just a final thank you from Daniel Cavill & friends. All papers did arrive on time & Daniel is off & away although he did manage to
sprain his ankle the night before he went. Fortunately that is neither yours nor my problem! thank you for all your help. I have & do recommend your "Best Flights" to many people.
Best wishes Jeanette |
|
"a legend..." |
Sent: Thursday, 5 August 2004
Hi there: Thought i would thank Best flights for all the assistance that has been directed my way. I have now received my tickets and it is all there. Brad and i appreciate all the efforts and we understand how annoying i have been, Sorry for the constant calling and emailing, i guess you start to get very nervous when it's so close to departure time. When you speak with Lucy again? Please thank her for me she was a legend and all her help and advice was much appreciated.
I have been referring friends to your company and i trust that they too will enjoy and appreciate the service that best flights offer.
Thanks |
|
"very helpful..." |
Sent: Wednesday, 4 August 2004
Thank you Sue,
You are very helpful. Here I am a Qantas Club Member for 10 years and I don’t find them very helpful, 5 minutes with you is worth a lifetime with them.
I am so excited and want to thank you for your service.
I will get back to you with my return date details tomorrow and pay the deposit.
Cheers and thanks again,
Julie |
|
"recommend
Best Flights" |
Sent: Wednesday, 4 August 2004
Hello Chris,
Just a line to say that we had a great holiday in Bali! Everything was perfect; the flight, transfers, the Melasti Hotel (the old suite room was good), the weather and even the Bintangs! We will definitely recommend Best Flights!
Thank you,
Ebba |
|
"thank you" |
Sent: Tuesday, 3 August 2004
I would just like to say "thank you" for at last including Perth into your price fares to all these exotic destinations. It seems to be that because we are so far away that a lot of times we are left out and I look forward to seeing it included in future newsletters.
Thanking you for all the information that I receive quite often and dream of being able to do these things when I finally give up work.
Regards
Marlene |
|
"we appreciate" |
Sent: Monday, 2 August 2004
Thankyou so much for including Perth and making us your first "toy town" to feature.
We appreciate it as we all just love to travel over here in the West, especially Bali or the Asian countries. Keep up the good work.
Thanking you
Dianne |
|
"thanks so
much..." |
Sent: Thursday, 29 July 2004
To Deb
Thanks so much for all your help and hard work you have done a great job for us. We are all looking forward to our trip to Bali. We can't wait. Not long to go now.
Thanks again.
Sharon |
|
"professional
service" |
Sent: Wednesday, 28 July 2004
Hi David,
Just to let you know, Jeannette arrived back last Monday from her trip and everything went without a hitch. Thanks for your professional service and we look forward to travelling with you again in the future.
Cheers Bill & Jeannette. |
|
"patience and
understanding" |
Sent: Monday, 19 July 2004
Please forward this to the management, in thanking you and Marissa for your patience and understanding in changing my flights and helping me out with continuous requests of change etc etc.
I’m sure that I would not have had your patience and given up on me a long time ago
Regards
Eddie Thorne |
|
"grateful" |
Sent: Tuesday, 13 July 2004
Thanks very much Astral....... I'm grateful for your assistance, and the ease of 'doing business' with you!!
Best regards
Karen |
|
"thanks..." |
Sent: Monday, 12 July 2004
Hi Astral
I just wanted to thank you for arranging my flights so quickly. I'm now back in the land of the living (I actually got back last week, but was still a bit shell shocked). Anyway, the flights were excellent, good timings, good seats and great cabin crew. Thanks very much indeed.
Regards
Ruth Benelisha |
|
"extremely
helpful" |
Sent: Friday, 2 July 2004
Hi there
As I am often the first one to complain about poor service I thought it only fair to contact you about my total satisfaction with the recent travel arrangements made by Ashe for my RTW trip.
He was extremely helpful in actually listening to what I wanted to do and adjusting flights around my business itinerary, which certainly involved some serious thought on his part.
I did shop around and Flight Centre were slow to respond and did not come up with the same itinerary as Ashe until after the event (ie until Ashe had actually done the work) and could only offer me Aust$167 off, which offer I declined and immediately confirmed my booking with you guys.
I will have no hesitation in using your services again.
David |
|
"how
helpful..." |
Sent: Thursday, 1 July 2004
Hello Gary
Just a quick email to say how helpful Bruce Hamilton was in assisting with booking our trip to London/Italy. Usually people only hear about what they have done wrong and don't hear when they do well.
Regards
Sue |
|
"excellent
service" |
Sent: Tuesday, 29 June 2004
Hi David,
Just a quick note to say thanks for all your help with our bookings and travel. You’ve provided excellent service to us.
Regards,
Monica |
|
"appreciate
your
persistence" |
Sent: Tuesday, 29 June 2004
Hi ya Bruce,
Just a line to let you know that your message got through. Really appreciate your persistence young fella, modern technology indeed! The holiday is going swimmingly (in some part thanks to your good self) :)
Hope you're enjoying life in the Best Flights cave...
Take it easy, Cheers,
Steph |
|
"fantastic time" |
Sent: Wednesday, 23 June 2004
Hi Sarah
Just like to say thanks for booking my holiday for me. I have just returned after my 32 day Contiki tour of Scandi and Russia and had a fantastic time. Well worth a visit if you haven't been! Now back to reality of work :-(
regards
Jane |
|
"fabulous" |
Sent: Monday, 21 June 2004
Astral- what fabulous service. Thanks heaps
Ta lesna |
|
"so easy to
negotiate" |
Sent: Friday, 18 June 2004
Hi Team,
Just wanted you to know that I have been with you for about 2/3 years, and I find your site so easy to negotiate, and enjoy the updates and information. I am encouraging friends to become newsletter recipients.
Thanks for a great service.
Tricia |
|
"thank you for
saving me..." |
Sent: Thursday, 17 June 2004
Just wanted to say thank you for saving me $800.00.
Logged on to your website on Monday and got a really good deal through Virgin flying from Melb to Perth. Have passed your web address to several friends since!
Hopefully will be taking the family to India in November so will watch your website for future good deals.
Thanks
Lesley |
|
"kindness" |
Sent: Monday, 14 June 2004
Hi Bruce,
Well we are back and over the jet lag and back at work.
Many thanks for all your kindness to us when dealing with our urgent sad little trip to UK.
It was one less stress factor after finding out about the out of date passport!!!
I can't tell you how much we appreciated your efforts, sending lots of good karma your way.
Thanks once again and kind regards
Lesley |
|
"you delivered" |
Sent: Friday, 11 June 2004
Dear Whoever receives this,
Just a short note to say thankyou and congratulations to your company. I refer to my wife and my trip to Europe via Seoul Korea last April to June.
Your staff were always available and helpful.
In short --- you delivered.
Please pass on these congratulations to Sarah Quinton who handled our details and assisted us wonderfully,
Thankyou again and look forward to further contact when next holiday rolls round.
Dan & Pam |
|
"unfailing
patience" |
Sent: Wednesday, 9 June 2004
Many thanks Lucy for a job well done. Great work!!. Your unfailing patience was a panacea for my panic attacks and kept me sane. Once again, thank you,
thank you, thank you. Have a wonderful holiday. You deserve it.
Kind regards and best wishes
Marie Arthur |
|
"wonderful time" |
Sent: Monday, 7 June 2004
Aloha Lucy,
My husband and I had a wonderful time in Hawaii and suggest for people to certainly visit there.
Thank you once again for all your help and assistance.
I have kept your email address for any further deals by Best Flights. My work office, are all registered
and I have passed your name on.
Mahola
Rachel |
|
"efficiency in
handling" |
Sent: Monday, 7 June 2004
Hi Jared,
Just a very big thankyou for your efficiency in handling our bookings with Royal Brunei. It is a fantastic airline will be requesting it next time. also could you pass on our gratitude to the airline and particularly to Henry the Royal Brunei agent in Brisbane who went out of his way to give us excellent seats.
Many thanks Joy and Alex |
|
"just as
advertised" |
Sent: Friday, 4 June 2004
Dear Bruce,
G'Day - (or maybe G'Tag). You arranged our holiday to the UK and Germany for us last Christmas. I've been meaning to write and thank you - everything went off brilliantly. (well, everything YOU arranged did anyway). Cars, hotels, flights - just magic. I must admit I was more than a little nervous considering almost everything we arranged was done via the web - not just with you but accom in Schwartzwald & Denmark etc - but everything worked just as advertised.
Look forward to hearing from you soon.
Cheers mate
Greg |
|
"happy
customers" |
Sent: Wednesday, 2 June 2004
Hello Bruce
it is Chris O'Reilly here. Recently I booked a range of flights with you on a special deal which was a mixed fare Qantas/SAS Economy and
Business combination through Tokyo and Copenhagen.
We arrived back in Australia last Sunday and I wanted to thank you for organising the tickets and to let you know that you have another couple of happy customers. All the bookings worked very efficiently and both the airlines were wonderful to fly with.
Keep those lower cost Business Class flights happening in the future, because I'm not sure we could fly Economy over any long distance any more!
all the best
Chris |
|
"friendly" |
Sent: Tuesday, 1 June 2004
Dear Best Flights
I would like to compliment Natalie Laffin for her assistance. She has been very patient & helpful in finding & booking my accommodation in the US. Her bright & friendly personality makes me feel very comfortable & pleasant to deal with.
Employees like Natalie will sure bring more blooms to your business.
Regards
C |
|
"Excellent" |
Sent: Monday, 31 May 2004
Thanks Chris
Excellent service - as usual.
Regards
Mary |
|
"very enjoyable" |
Sent: Wednesday, 26 May 2004
Dear Air New Zealand,
My husband and I have just returned from a round the world trip. We would like to compliment the air crew who attended to us on the last leg of our flight, which was New Zealand to Australia. They were a happy crew, we were getting pretty tired by then, their attitude helped make the last part of the journey very enjoyable.
Thank you to all concerned.
Flight no NZ 135 Saturday 8th May
Seat No 45b & 45c
Yours sincerely
Janet |
|
"great holiday" |
Sent: Monday, 24 May 2004
Chris,
We have just returned home from Mauritius had great holiday Le Meridien Hotel was excellent
Thank You.
Craig & Sue |
|
"thanks for all
your help" |
Sent: Tuesday, 25 May 2004
Lucy,
Thanks a bunch it feels like a huge weight has been lifted off my shoulders; 0)
Once again thanks for all your help and advice i couldn't have done it without you.
em |
|
"service is
fantastic!" |
Sent: Tuesday, 18 May 2004
Lucy – thank you for your help !
I find your service is fantastic!
Look forward to hearing more when you have price/s.
Jennifer |
|
"very efficient" |
Sent: Friday, 14 May 2004
Hi Sue
I have asked the boys if all is ok with Best Flights & yourself and there are no complaints & report that you are very efficient.
My sincere thanks for all your patience & help in getting this account up & running
Kind regards
Pamela |
|
"a very
pleasant
experience" |
Letter received 5 May 2004
To the Manager/Director
Dear Sir,
I wish to pass on my appreciation I felt when one of your staff helped me with my flight booking. I wish to commend his excellent manner, helpfulness and patience. He made this a very pleasant experience because I was quite daunted by it all as I have not travelled much.
Because he was so good at his job and also very helpful, I thought I'd just jot a very quick note to tell you about him. His name is Ben. I have thanked him myself but I just wanted you to know how well he did and how appreciative I am of his help.
Regards
Robyn |
|
"a credit" |
Sent: Thursday, 12 May 2004
Lucy, Thanks for sorting this out.
Off tomorrow, all very exciting.
Thanks for all your help, you're a credit to Best Flights and it's been a pleasure having someone dealing with our arrangements who is both competent and friendly. Thanks.
Till next time,
David and Lauren |
|
"No1 Travel
Consultant" |
Card Received: Tuesday, 11 May 2004
To Chris,
Thank you for all the extra time and commitment you have given to us with regards to our trip overseas. You really are our "No1" Travel Consultant.
Yours sincerely
Karen Nicholls + family |
|
"U R A Champ" |
Sent: Thursday, 6 May 2004
thanks so much lucy u r a champ:0)
thanks for all your help,
em |
|
"helpful and
friendly" |
Sent: Wednesday, 5 May 2004
Brilliant. Thanks for all your help David.
Just wanted to give you some positive feedback as mostly everybody just writes to complain. You guys have been so helpful and friendly at Best Flights - every single person I've spoken to has provided fantastic service and it's greatly appreciated.
Have a good one.
Cheers,
Peter |
|
"insightful" |
Sent: Tuesday, 4 May 2004
Hi,
Firstly I would like to say that I think you have a very informative, insightful and professional website.
Any information you have to give me on round the world tickets and prices would be greatly appreciated.
Thanks for your time
Emma |
|
"very satisfied" |
Sent: Saturday, 1 May 2004
Hey Sam,
It's me.... Lorella!!
I just wanted to thank you for your great service and fantastic personality.
I always look forward to speaking with you.
Before I contacted Best Flights I had called 2 major travel companies and neither of them bothered to follow up on my enquiries so it was great to have excellent Customer Service. As you know I have been a Customer Service Manager in the past so unfortunately I am usually very judgemental.... you are great and TELL YOUR BOSS!!!
I will be going os again this year and you're the gal I'm gonna call!!
Wanted to let you know that when I picked up my car in Rome I was upgraded to a gorgeous Mercedes which made up for not having the gorgeous Italian man to show me Italy!!!
Thanks for all your hard work and get ready to book me in for 2005!!
ciao
Lorella
Very satisfied Best Flights Customer |
|
"excellent job" |
Sent: Monday, 10 May 2004
Hi Lucy,
Thank you so much for organizing our around the world flights. You did an excellent job. I will recommend you and your company to all my friends! All the best to you and take care.
Cheers
Paivi |
|
"very enjoyable" |
Sent: Thursday, 29 April 2004
Dear Sarah
I just want to say a BIG THANK YOU for all your effort you have put into helping me with my trip.
I have received all my details and Flight Tickets.
I would like to say you have made booking with best flight very enjoyable and I will defiantly be using this service again, thanks to you and your personal, friendly attitude.
Gary I gather you are Sarah's Boss?
If yes please give her a well deserved reward as a fantastic employee...
Once again Sarah thanks for all your help and time.
Regards
Christine |
|
"thoroughly
professional" |
Sent: Wednesday, 28 April 2004
Dear Bruce,
Well, we are off tomorrow on the hopefully wonderful trip that you have booked us on. Before we go, we would like to acknowledge the thoroughly professional and helpful service that we have received from you. It has really been a pleasure to deal with you, nothing seemed to be a problem and your cheerful, efficient attitude made everything so easy. We have been recommending Best Flights and you to all of our friends and will continue to do so.
Once again, thanks for everything, and best wishes,
Jill |
|
"sincere thanks" |
Sent: Tuesday, 27 April 2004
Dear Matt,
Your fabulous, courteous and prompt response more than makes up for the difficulties I encountered! Thank you so much. Yes, the site does work differently from the last time I used it.
Every good wish, and sincere thanks,
David |
|
"thanks..." |
Sent: Wednesday, 21 April 2004
Lucy,
Thanks for all your help. Tickets and vouchers arrived yesterday.
Look forward to more deals with you next year - hopefully!
Bob |
|
"congratulations" |
Sent: Wednesday, 21 April 2004
Dear ‘Best Flights’ people
I stumbled across your website today during my lunch time and was very pleased to discover that this business is based in Perth. This delightful revelation along with the witty dialogue contained within the pages of your site have brightened my day! If only I had known of this site before I booked my holiday to Queensland a few weeks ago…. Sigh.
Never mind, all is not lost, I’ve signed up to receive your newsletter and you can consider yourselves bookmarked. Congratulations, I sincerely hope your business continues to thrive and to be the ‘High Street Travel Agent’s worst nightmare’. See? I even read your ‘about us’ page which was decidedly ‘u |
Flight Specials
