|
|
"..service and prices fantastic.." |
Sent: Thursday, 29 December 2005
HI!!!
I would like to say that i have been a member of bestflights for a long long time and I just love getting your updates every week. I have used you a couple of times and the service and prices are fantastic.
Many thanks,
Claire
|
|
"..just fantastic.." |
Sent: Thursday, 22 December 2005
Hi Harry, many thanks for organising our trip. YOU were just fantastic. We hope to catch up with you when we are in Perth in Feb.
Chris & Joanne
|
|
"..highly professional.." |
Sent: Tuesday, 20 December 2005
Sarah
Thanks for all you help. I have normally always booked through flight centre but have found the service and pricing offered to be much better with bestflights. I have found you to be highly professional and always easy to contact. I have passed on your details to all my friends who are looking at travelling next year.
Thanks Again
Steve
|
|
"..a joy to deal with.." |
Sent: Saturday, 17 December 2005
Dear Best Flights,
I first contacted Natalie Laffin about a month ago regarding flights to Tokyo and Kuala Lumpur for a group of four. Planning for two is often hard enough but planning for four is near impossible! Regardless of this, Natalie always answered every question posed in a prompt and friendly manner. I have never encountered a travel agent that's as friendly and professional as Natalie. She is, in my humble opinion, an asset to your company.
After booking the flights, I again contacted Natalie regarding tours, accommodation and transfers. Again, she was a joy to deal with. Natalie clearly has the clients in her best interest as she would often suggest alternatives that would fit into our interests and at a lesser cost. Who does that?! Natalie from Best Flights- that's who!
This is my first encounter with Best Flights and I can assure you it won't be my last. It's great to know that there are travel agents who can do the job in a friendly, professional and prompt manner. I had never encountered this with other travel agencies. So to Best Flights, and in particular to Natalie, thank you for your great assistance. I will certainly not hesitate to book my future travels with you and have already started referring friends to your company.
Wishing you all a Very Merry Christmas & A Happy New Year.
Kind regards,
Rachell
|
|
" ..efficiency, gentleness and patience.. " |
Sent: Thursday, 15 December 2005
Dear Jimmy,
On Monday, Claire booked some complicated travel arrangements for me. I was very impressed with her professionalism and her lovely manner. She promptly investigated all the options I needed clearly explaining what could and couldn't be done; she made a number of useful suggestions and was extremely patient when I dithered.
Older travellers who know the benefits of booking trips through Best Flights still want to be treated gently and not meet with impatience from "bright young things".
I feel very lucky to have "won" Claire in the lottery of ringing Best Flights consultants. I hope all your other consultants have the same mix of efficiency, gentleness and patience.
Yours faithfully,
Anne
|
|
" ..extremely helpful & professional.. " |
Sent: Wednesday, 14 December 2005
Hi Jimmy
I just wanted to pass on my gratitude regarding one of your employees, Eddie MacFarlane. He is an asset to your company.
I have been planning a trip to Spain for some time & after much shopping around I called your company. I spoke to Eddie. He was extremely helpful & professional & made a daunting task very simple. I felt no reason to look elsewhere after dealing with him. Everything was organised so quickly & efficiently without any hassle. He has made the first step of my journey a very good experience. I hope the rest of my trip runs as smoothly as this.
I feel people don't often take the time to pass on good comments regarding employees, (it is usually just the complaints) So, I just wanted to take the time to say thank you to Eddie for all his assistance. I will not hesitate to book my future trips through him & your company, and also pass on my recommendations to family & friends.
Thank you
Racheal
|
|
" ..True Desire to Help.. " |
Sent: Wednesday, 14 December 2005
Dear Best Flights,
I would like to compliment you on providing a body of staff who shows respect, intelligence and true desire to help. Over the last couple of weeks, I have been dealing with Mr Andrew Dingley who has assisted my travel plans for February 2006. His patience and friendliness has made the experience of organising a whirlwind trip that much easier. Having been dealing with a corporate travel planner (for business) and Harvey World Travel (private travel) over the last five years, Andrew has definitely won my custom for Best Flights. I will be extolling the fantastic virtues of Best Flights to all my colleagues, family and friends.
With my organisation's plans of expanding our interests to international economies (specifically New Zealand, Europe and North America), I foresee that we will be doing a lot of business together in the near future for all our corporate travel needs.
Once again, thank you Andrew and Best Flights.
With Regards,
Tim
|
|
"..Great Customer Service.." |
Sent: Friday, 18 November 2005
To Whom It May Concern:
We have been dealing with Palma since last Friday with regards to our holiday in Los Angeles and San Francisco. He has helped us with getting flights for the busy Xmas holidays.
I would like to bring it to your attention that Palma has great customer service skills. On top of being helpful, he is polite, courteous, always returns calls/emails promptly. He has a fantastic knack of remembering who he has dealt with, ie. a colleague of mine here, Samantha. She also remembers him well and has commented on his politeness.
Now thanks to Carlos and his help, we are be able to have a family reunion at San Francisco with my brother and his family (whom I haven't seen for 9 years) and my parents.
Merry Xmas.
Regards
G.I.
|
|
"..Thank you.." |
Sent: Wednesday, 16 November 2005
Hi Sarah
Thank you very much for that, and thank you for all the help you have give us. I will definitely be contacting you for my next trip, as well as recommending you to a number of my friends.
Thank you once again.
James
|
|
"..Thank you.." |
Sent: Tuesday, 15 November 2005
Hi Faye,
I wish to thank you for your help in all the work you did for us on the trip. It turned out very well and we are starting to set up for the next trip...
Do you hate some one who sings "o'h what a beautfully morning, O'h what a beautfully day" at 7:00 am in the morning? Well I can't sing any way. but 1/2 way through the trip I had them all singing this song. I have told
them about how great you set up this trip for us and I hope that they will come back to you.
Well thanks again from Barbara and my self and will be talking to you soon.
God Bless you and all our love.
Please keep in contact.
Best Regards
Barbara and Alex
|
|
"..no hassles.." |
Sent: Friday, 11 November 2005
Faye,
Many thanks for all your efforts.We returned home about four weeks ago following our wonderful "round the world" vacation We very much appreciated your great friendly attitude, and promptness in dealing with our travel needs. I will have no hesitation contacting you at Best Flights for my future travel arrangements.
Kind regards,
Kathy
|
|
"..fabulous job.." |
Sent: Monday, 07 November 2005
Hi Astral,
My name is Imelda and I have just recently returned from a trip to the U.K. that I booked with you earlier in the year. You did such a fabulous job and great deal for us that I thought I would contact you again. If you can help us please let us know and thanks again with all your help on our recent family trip.
Regards,
Imelda
|
|
"..hassle-free.." |
Sent: Monday, 07 November 2005
Hello Adam,
You were absolutely correct- everything went like clockwork.
Many thanks for your kind and sympathetic consideration. You may be sure that I will recommend "BESTFLIGHTS" to anyone considering a relaxing and hassle-free holiday.
Kind regards,
Philip
|
|
"..no hassles.." |
Sent: Monday, 31 October 2005
Hi David,
Just a quick email to thank you for organising the flights for our world trip. We returned 3 weeks ago, after a wonderful holiday. All our flights went smoothly without any hassles - we really appreciate the effort on your
part. I will certainly be contacting you again in 2 years time when I plan to travel overseas again.
Once again, Many thanks,
Dorry
|
|
"..Thank you.." |
Sent: Thursday, 27 October 2005
Sarah
Thank you for your hard work, I can't tell you how much I appreciate your efforts... if you're every on the Gold Coast I can put you up in our Olympic facilities here at the centre for working so diligently on behalf of my company.
David
|
|
"..excellent assistance.." |
Sent: Wednesday, 26 October 2005
Faye
Thank you yet again for your excellent assistance - i sincerely appreciate all the help you have given us. Hopefully we can see you about our future travels also.
Best wishes and kind regards
Mukhtar
|
"..prompt service.." |
Sent: Monday, 24 October 2005
Hi Anthony,
Thanks very much !!! And also for the very prompt service and nice easy transaction.
Jodie
|
|
"..thank you.." |
Sent: Wednesday, 19 October 2005
Hi Ed
We are back now (well, got back last Friday). Just a quick note to say thank you so very much for all your work to make our trip the success it was. We just had the best time, and all the travel arrangements went perfectly
Barb & Robbo
|
|
"..the best.." |
Sent: Friday, 14 October 2005
Dear Jodie
you put the best in best flights i really appreciate it. i know i have been all over the place with the booking ...
Carole
|
|
"..thanks.." |
Sent: Friday, 14 October 2005
Dear Julie
Life is almost back to normal for us and I have time to sit and write to people. I just wanted to say a real big thank you for organizing our tickets for the trip. We had an absolutely sensational time and have so many wonderful memories...
..Anyway I just wanted to say thanks. We could not have done it without you. I know you spent hours on it and I really appreciate it. We pray all is well and if you are ever in Albany please pop in we would love to show you the photos.
God Bless Love always and forever
Peter
|
|
"..professional.." |
Sent: Tuesday, 11 October 2005
Hi Valentine,
Just wanted to send you a note to say that Mum, Dad, Rod and Jodi are all back in Oz. They all had a wonderful time...
Once again, thank you for all your help with all of the booking arrangements. It was a pleasure to deal with someone as professional as yourself, which was particularly evident with the complexity of the booking (ie, 4 pax, 2 separate departures, 3 different returns, 26 individual flight sectors, 2 tours and a crossover of pax from one tour to the next). It was nice to be treated like someone who had a clue about international travel and your international experience also shows.
I hope your European holiday was just as good as theirs.
Adam
|
|
"..excellent service.." |
Sent: Tuesday, 11 October 2005
Renee,
Thanks for your excellent service with our flights and accommodation. I will refer you to many others in the future.
Regards
Rod
|
|
"..friendly, caring, expedient.." |
Sent: Thursday, 6 October 2005
Dear Jimmy,
We haven't spoken before, however one of your team, Angie, has been assisting me with planning a trip from Sydney to Italy early next year.
I'm sure you're already well aware of how fabulous Angie is, but just in case you need to hear it again - she's FABulous. Thank you to Best Flights for making my trip planning a breeze.
Now I'm certain that most times this stuff just does not get said, & I'm wholly impressed by Angie's service, so please allow me to indulge... Angie has the three things I prize in travel agents:
* She's friendly: it always felt as though she was sitting across the country with a smile on her face, no matter what the hour, and no matter how many silly questions I had for her. This is the kind of person you want to book a trip through again;
* She genuinely seemed to care: we talked though a few flight options, dates and stopovers & Angie had so much patience in getting me the best flight package to suit my budget and to maximise my holiday fun, and she gave me space to decide on the right one in my own time. Never once did I feel as though I were being rushed through our phonecalls, "palmed off" to others, or that Angie couldn't be bothered trying to do the best for me, which is how I have frequently felt with travel agents in the past;
* She's expedient: In the past I have always had to chase travel agents to arrange things, but Angie consistently followed through with whatever she'd promised, at (or before) the time she'd promised. It really took the stress out of getting flights and making payments.
I have already started referring friends, family and colleagues to Best Flights & look forward to arranging more trips through your company in the future.
My thanks to Angie and the Best Flights team behind her!
Kind regards,
Deb
|
|
"..extremely high level service.." |
Sent: Thursday, 6 October 2005
Hello Daryl,
I am writing to you to express my gratitude for all the work Astral has done for me in assisting me with booking of flights. Although my flights were relatively simple, Astral has consistently delivered an extremely high level service. From my initial conversation through to follow up emails, she has been informative, relevant and has provided an incredible image for Best Flights. As such, I shall be recommending Best Flights and in particular, Astral as a consultant, to anyone seeking travel assistance.
It is important to recognise these exceptional qualities. Working within a customer service related industry also, it is rare to find the consistency of service that Astral has provided.
With very kind regards,
Gareth
|
|
"..patient and polite.." |
Sent: Tuesday, 4 October 2005
Thanks for everything Leigh!
I've really appreciated your patience and politeness while completing all of my bookings.
Warm regards,
Katia.
|
|
"..excellent help.." |
Sent: Sunday, 2 October 2005
Hi Astral
Thanks heaps for the excellent help and work that you gave me with the booking for Jeff Thornton. You’re a great asset to bestflights.
Have a gr8 day
Matthew
|
|
"..excellent service.." |
Sent: Friday, 30 September 2005
Hello Faye
Thanks so much for all your help - you have been excellent in your service, patient and great. Please pass this thanks on to your manager
Best wishes
Mukhtar
|
|
"..the best.." |
Sent: Monday, 26 September 2005
Hi there
I booked a flight to Hawaii for August 2005. I think it was Astral who helped me, she was the best, helping me with flights and airlines and making it very easy for me. I did have a great time in Hawaii, and I have recommended this site to all my friends next time they travel.
Well done!!
Nicole
|
|
"..grateful.." |
Sent: Thursday, 22 September 2005
Hi Dominika
I just wanted to write and say thanks for all of your help with my travel. It is the first time I had booked so far in advance and must admit was slightly sceptical of the end result.
Both Mum and Dad had a fantastic time (neither having travelled overseas previously) and absolutely everything went ahead without a hitch (didn't even crash the car!!). I appreciated your patience with me during the times when I wasn't so patient waiting for tickets etc etc, and again am really grateful for your assistance.
Thanks so much. I shall spread the word about Best Flights and will definitely use your services again!
Kind Regards
Kristie
|
|
"..thank you.." |
Sent: Wednesday, 21 September 2005
Hi Sarah.
I well received the last statements. I would like to thank you for everything. I m sure I'll also have a great contact with your Melbourne's Team in March having my tickets. I'm already so impatient...
Sincerely
Loic
|
|
"..fantastic.." |
Sent: Friday, 16 September 2005
Hi Marissa,
Thank you. We are now ready to leave Melbourne on Sunday 18th Sept. Thank you for arranging this trip for us from Day 1. You have been fantastic. Will tell you all about it when we get back on 19th Oct.. Many thanks again...
Regards and best wishes,
Majuree & John
|
|
"..thank you.." |
Sent: Monday, 12 September 2005
Dear Justin
Just a note to say thank you for all your help as we are home now.
I hope your employer appreciates such a great employee who goes out of their way to help their clients, well done Justin.
regards Laila and Bob
|
|
"..thanks so much.." |
Sent: Saturday, 10 September 2005
Hi Valentine
We are in Jaipur having a ball, thanks so much for making this happen and thank Justin too please. It is brilliant here and the Imaginative Traveller is better than we hoped. Speak to you next time we need an adventure! The traffic is amazing here, and the shopping - you should come visit.
Julie and Brian
|
|
"..excellent trip.." |
Sent: Saturday, 10 September 2005
Hi Julie,
Just a quick note to say all the flight arrangements worked great...It was certainly an excellent trip, lots of great memories ... made special by so many people....Many thanks for all your efforts
Terry
|
|
"..Conscientious, Patience, Tolerance and Understanding.." |
Sent: Friday, 9 September 2005
Travel Agent: Best Flights. Consultant. Bruce Hamilton. Conscientious, Patience, Tolerance and Understanding these were just some of the attributes needed to bring this tour together, and it worked beautifully. Thanks Bruce.
Sincerely,
Bev.and Eric
|
|
"..thank you.." |
Sent: Friday, 9 September 2005
Hi Marissa
Just wanted to touch base with you, most importantly to thank you for all your effort which helped to make our trip run without any problems.
Warmest regards, Karen
|
|
"..friendly and patient.." |
Sent: Thursday, 8 September 2005
To whom it may concern,
I have just finished making a reservation through you organisation for flights for my partner and I to fly return to Buenos Aires from Brisbane over the coming Christmas holiday period. The consultant who made my reservation was named Harry - unfortunately I did not catch his last name. This reservation was a complex one due to the geography of the flight, the lateness of my reservation and my uncertainty over the exact travel dates I desired. Over the course of three lengthy telephone calls Harry promptly answered everyone of my questions and explored all possible options open to me. Through the whole process Harry remained friendly and patient, when many others may have become frustrated. I thanked Harry for his help on the matter but I'm sending this email to ensure my appreciation is noted by Harry's superiors.
Please feel free to contact me if you wish to discuss.
Regards,
Raymond
|
|
"..easy and stress free process.." |
Sent: Wednesday, 7 September 2005
Dear Leigh
I thank you for your help and also Shelley. This has been a first for me making my bookings and travel arrangements in this format but has been an easy and stress free process. Have recommended it to family and friends.
Thanks again,
Gail
|
|
"..excellent and fast service.." |
Sent: Monday, 5 September 2005
Justin,
Thanks you for making those arrangements so efficiently. I have collected my ticket today and all seems well. I wanted to remark particularly on your excellent and fast service. I am very impressed with your efforts and will be recommending you to my friends, a wide circle who travel frequently!
Regards,
Farah
A very satisfied customer!
|
|
"..prompt and knowledgeable service.." |
Sent: Friday, 2 September 2005
Monica,
I was impressed with your prompt and knowledgeable service and that I was able to reach you direct on each occasion. In future I will be contacting bestcruises (or bestflights) for all travel that I cannot book direct with the airline online. I receive your newsletters and have your web sites saved with my favourites. I had referred my neighbour to you to book an around the world holiday and they were impressed with your service and the prices. Another friend in Mandurah also speaks highly of your service and prices.
Malcolm
|
|
"..Thank you.." |
Sent: Friday, 2 September 2005
Thank you to all the team at BestFlights.. we found our trip on here and are very happy.
Josie
|
|
"..excellent service.." |
Sent: Tuesday, 30 August 2005
Thanks Marissa,
For the confirmation and the excellent service. Best regards,
Helmut
|
|
"..very helpful and accommodating.." |
Sent: Thursday, 25 August 2005
I would like to thank Best Flights, particularly Jared, for the fantastic service I have received in booking my first ever overseas trip. I have been dealing with Jared since November 2004, and he is always very helpful and accommodating of my requests.
If I ever go overseas again, I will most definitely be using Best Flights!
Cheers,
Kylie
|
|
"..a pleasure to deal with.." |
Sent: Thursday, 25 August 2005
Hi there,
I am sending you this email just to say how impressed I have been with the level of service I have received from Best Flights.
I have been dealing with Scott who has gone out of his way to provide as much information as possible and has been extremely helpful - quite unusual these days to find this level of service. Even though I am unable to make my intended flight this time I will make certain that I consult Best Flights in the future.
Once again thank you for being a pleasure to deal with.
Yours sincerely,
Richard
|
|
"..thank you.." |
Sent: Monday, 22 August 2005
Hi Astral
Also, just letting you know that we received the flight tickets on Saturday from the post office. Thank you very much. You have made the organising of this trip very easy! And very exciting!!
Thanks
Samantha
|
|
"..great help and professional.." |
Sent: Thursday, 18 August 2005
Hi Dan,
I have just got back from my world trip. I had an amazing time and everything went smoothly. I would just like to thank you for your efforts in helping me book my trip. You were a great help and were very professional booking a complex trip with
many flights and tours. Thankyou.
Regards
Robin
|
|
"..smooth and enjoyable.." |
Sent: Monday, 15 August 2005
Dear Harry,
... I just wanted to thank BestFlights and yourself in particular for a very smooth and enjoyable experience all around. I must say also, that no one I talked to on the same route as myself, could match the deal that I
purchased through your company and I have raved about Bestflights to many Australians and others that I met on my travels.
Thankyou again for helping to make my once in a lifetime trip, for a new traveller a fantastic experience, and I am truly hoping now that it will not be a once in a lifetime thing. I plan on going back to visit there again soon, seeing as Bestflights helps to make it so much more affordable.
looking forward to future dealings.
Andrea
|
|
"..Job well done.." |
Sent: Monday, 15 August 2005
This is just a short note to acknowledge the great holiday that was booked by Aleisha for myself, sister, nephew and our husbands to Phuket in July this year.
Aleisha did everything in her power and above the call of duty when it came to looking at venues for our two weeks holiday. Accommodation, flights etc. No question was left unanswered and she accommodated us in what all five of us, regards as the best possible location...
Job well done, on her behalf, a dying trade in today's market...
Alisha |
|
"..the best travel agency.." |
Sent: Friday, 12 August 2005
Hi,
Just wanted to say a big thankyou to Aleisha and the rest of the crew at Best Flights. This is the 3rd time we have used your company for our travel plans.
From the original enquiry through to the completion I can honestly say that your travel agency is the best that I have encountered. The staff are more helpful, courteous, thorough and of course are always available for the inevitable phone enquiries we might have had. Our calls have always been answered and returned within a very short time.
One again, on behalf of me, my husband and my mother, I would like to thank you for our latest trip with Malaysian airlines. The trip from beginning to end was wonderful and we encountered no problems at all.
Well done!
Val
|
|
"..wonderful information.." |
Sent: Friday, 12 August 2005
Dear Sir
..Thank you sincerely for your emails and all the wonderful information, I have enjoyed receiving them.
Yours Sincerely
Margaret
|
|
"..very patient and professional.." |
Sent: Thursday, 11 August 2005
Hi Shelley,
Thank you for your help in this matter,you were very patient and
professional.I will look after our insurance this end .
Regards
Eamonn
|
|
"..single bestest travel agent.." |
Sent: Thursday, 11 August 2005
Hi Leigh,
...We want to say a big THANK YOU for all your help!!! You are the single bestest travel agent I have ever dealt with, and you were also the only person to ever ring us back haha!
Thanks for the great recommendation on the tour, it was perfect for our schedule and just what we were looking for! Also thank you for your patience and ongoing attention in dealing with our airfares and travel insurance.
We really could not have asked for more. We are very very happy and grateful we got to deal with you!!! Thank you!!!...
Cheers
Gloria :)
|
|
"..Professional Service.." |
Sent: Thursday, 11 August 2005
Hi
I just want to thank Adam for his professional service that he provided us with. I am a Manager of a Hotel in Sydney and thought his service was great. If He wants a job in sydney in Hospitality I would employ him in a second.
He is the BEST!!!!!!!
Kindest Regards,
Stephen
|
|
"..top service performer.." |
Sent: Friday, 05 August 2005
Hi,
I Would just like to commend Kate on her excellent service to me in booking my flights, she answered all my enquiries promptly and made life very easy for me by using email to arrange my bookings. Your internet site is very good also, well laid out and useful.
Please pass on my thanks to Kate, hang on to her she is a top service performer.
Chris
|
|
"..professional and courteous.." |
Sent: Thursday, 04 August 2005
Hi Scott
... I want to thank you for your professional and courteous service during this planning process. I had been a bit dubious about doing the planning myself, but you have made it easy for me. We have had a couple of disasters with trips planned entirely by travel agents before, so this has been a pleasant surprise.
Would you pass on to your supervisor or manager my thanks for your efficient and friendly service. I will be recommending Bestflights to anyone I know who is planning a trip.
Thanks again.
Regards
Kathie
|
|
"..thanks.." |
Hi Sarah
Also, just wanted to say thanks for all your help with our holiday - it has been relatively painless... which is a nice change!
Dolores
|
|
"..fantastic help" |
Sent: Wednesday, 03 August 2005
Faye,
Thank you so much for all your help, you've been a fantastic help. Really looking forward to the trip.
Cheers
Natalie
|
|
"..exceptional customer service" |
Sent: Sunday, 24 July 2005
Hi Palma,
Thankyou THANKYOU so much for your exceptional customer service and helping with my Europe trip. Your helping make my European holiday dream come true...!
Cheers
Marivic |
|
"..quick, efficient" |
Sent: Sunday, 24 July 2005
Adam must be acknowledged and congratulated for the quick, efficient way he managed to get Cameron, Georgia, Yuan and Tom on the same SQ flight Jan 2006 to commence their GAP year in the UK.
He made each of their mothers feel far more confident for their children's “experience”!
Many thanks, Sally |
|
"..Good work... great offers " |
Sent: Friday, 22 July 2005
Hello Best Flights,
I just wanted to let you know how much I enjoy receiving your news bulletins on the latest cheap flights.
I have taken advantage of these offers several times. Keep up the great work. All of us on your email list can only benefit from the great offers you tell us about.
Well done and much appreciated.
Jil |
|
"..Great Service" |
Sent: Wednesday, 20 July 2005
Dominika,
Thanks for your reply. Your service has been great - whilst you continue to offer such a great service i hope you know to be guaranteed I will ask for you on my next trip and recommend you personally to friends.
Simone |
|
"..Wonderful Service" |
Sent: Tuesday, 19 July 2005
Sarah
Well thank you so much for your wonderful service, I was amazed that it happened so fast and am very grateful...
David |
|
"Everything went well and without problem " |
Sent: Monday, 18 July 2005
Hi Scott,
Just a quick hello and thankyou for organising our flights, car hire and
accomadation for our trip to USA. Everything went well and without problems
and we will certainly use you and your company in the future.
Steve |
|
"..Bestflights - you bet!" |
Sent: Sunday, 17 July 2005
Thanx to Dominika, I was able to book exactly the Qantas flights and dates I wanted Sydney/London/Sydney, AFTER a consultant at Qantas told me that those Qantas flights and dates were fully booked, as well as for several days either side of my preferred travel dates AND that both British Airways and Cathay Pacific also had no availability for the same periods.
Bestflights - you bet !
Maureen |
|
"..rock my world" |
Sent: Friday, 15 July 2005
...Friday mid-morning Amsterdam time - equated to probably every call centre operators worse nightmare - (I made) a tearful phone call on a Friday evening..."get me home pleassssseeee".
I would like to extend my own personal thanks to Bruce - whoever you are - who was rostered on your phones on Friday 03.06.05 - for listening to a sobbing Australian not making a lot of sense on the phone from a public phone in Amsterdam and for doing his best to ensure that I could get home.....not only have I found you guys to have The Best Flights - but in this instance - the Best Staff and certainly the Best Ever Bruce!
Thanks Bruce - you really did rock my world....
Kate |
|
"..most helpful and informative" |
Sent: Thursday, 14 July 2005
Dear Sir or Madam,
I have recently booked a flight through your company and would like to bring to attention the sterling work of one of your employees.
Being new to this medium (emails/internet booking) of flights and given the recent press reports of fraud perpetrated on an American company I was reluctant to use this method. I have sent several emails to your employee Aleisha.
Aleisha has been most helpful and informative about your products and secured me the best deal amongst your competitors. She is without doubt, an asset to your company. Should Aleishia is indicative of your company and staff you will certainly retain my business. A big thank you and well done to you and your staff!! May you continue to be prosperous!
Kind Regards,
Neal |
|
"wonderful time .. great service" |
Sent: Wednesday, 14 July 2005
Hi Lisa
I booked a cruise with you last year and had a wonderful time, because of the great service I received I would like to try and book another holiday through you again if you could help me. My fiancé and I are going on a holiday around the end of March next year...
Kind Regards
Emma |
|
"great
service" |
Sent: Wednesday, 13 July 2005
Mr Gary Elliot,
Just a quick message to let you know that I have received great service from your staff member Dan. I have booked a number of airfares, etc. through Dan and his service has been prompt, efficient and friendly - this guy is a credit to your company and due to his efforts I make sure I tell everyone I can about Bestflights.
I run my own business and could do with some staff like Dan!
Thanks
Robert |
|
"thanks" |
Sent: Thursday, 14 July 2005
Bruce
Arrived back on Tuesday from month in the states. Flights And car hire all sweet. Thanks for your assistance.
Brian |
|
"great
customer
service" |
Sent: Monday, 11 July 2005
Hello Harry
I would just like to thank you for your great customer service you've provided me before my travel. The tour of Malacca in Malaysia was great and so well organised, me and my dad were most pleased. Our flight from Brisbane to Vienna (via Kuala Lumpur) went without a hitch as well.
Thank you again.
Kind regards,
Jana |
|
"truly best" |
Sent: Saturday, 9 July 2005
Scott,
Thank you very much for all your help. Please say hello to Aleisha from me, if she's there. I have dealt with her twice in my previous trips to Hawaii and Norfolk.
Regards to everyone in Best Flights. You're the truly best in the business.
Lisa |
|
"outstanding" |
Sent: Friday, 8 July 2005
Dear Best Flights
Recently I booked a holiday for myself and my niece to the USA. The consultant assisting us was Faye. The customer service displayed by Faye was outstanding. She was knowledgeable, efficient and showed such interest and enthusiasm for trip. Faye was able to meet all our needs and requests and we were amazed at the savings she achieved.
I have several friends, co workers and family members planning overseas trips and I have related my experience and recommended BestFlights for both service and price.
Sincerely
Veronica |
|
"great job" |
Sent: Wednesday, 6 July 2005
Hi Valentine,
Thanks for all your help, I hope to be able to book a holiday with you again in the future. I have told many people about Best Flights, I think you have done a great job
Regards
Xanthi |
|
"excellent" |
Sent: Wednesday, 6 July 2005
HI BRUCE
JUST VIEWED MY ITINERARY YOU SENT THROUGH AND EVERYTHING IS SPOT ON THERE MATE.
THANKS TO BESTFLIGHTS FOR PROVIDING SUCH A DETAILED WEBSITE ON TRAVEL DEALS.
ITS EXCELLENT.....
REGARDS
DARREN |
|
|
Hi Bruce,
For saving my "life" in the eleventh hour, and going above and beyond what anybody could expect.
Can't say thank you enough.
Rikke |
|
"quite
straight
forward" |
Sent: Wednesday, 6 July 2005
Hi Julie,
Thanks very much for all your help yesterday, you made what I thought was going to be a bit or an ordeal into something quite straight forward.
Cheers and thanks again.
Darryn |
|
"absolute
pleasure" |
Sent: Wednesday, 6 July 2005
Hi Valentine
Just wanted to say thank you. You are an absolute pleasure to deal with and you certainly know what you are doing. Having worked in reservations (international holidays) at Ansett for 8 years, I am pretty fussy about customer service and product knowledge. Best Flights are lucky to have you! And to think I was really worried about booking this holiday ... thanks again Valentine.
Julie |
|
"excellent
service" |
Sent: Wednesday, 6 July 2005
Hi David,
Many thanks for the excellent service.
Milowka Family |
|
"tenacity" |
Sent: Friday, 1 July 2005
Leigh,
Thank you so much for all the work on our behalf. I appreciate your patience and tenacity, and we are really excited about this brand new PPT - JFK routing. Thank you for all your help.
Kind regards,
Carri |
|
"worked
perfect" |
Sent: Friday, 1 July 2005
Hi Julie... Just to let you know we have arrived back in cold old Melbourne, safe and sound after our 6 weeks away.
All the arrangements that you (and us) made, worked perfect. We didn't have any hiccups at all whilst we were away. With the benefit of hindsight, we would probably do some things a little different, namely Croatia, but I guess everyone would say that after a long trip.
Once again thankyou for all the work that you did on our behalf, I will still continue to direct any travel enquiries from our friends to you.
Take care, and thanks again.
Jim and Karen |
|
"terrific site
I love it !!!" |
Sent: Thursday, 30 June 2005
Hi,
Was just, once again, browsing on your terrific site. I love it ! ! !
Since everyone nowadays is so busy and so demanding, I thought to use this for some good news for a change, as this site is in your own words: This is the one you have all been looking for. This is where you can send all the compliments about how good our staff are and how great our prices are. You can tell us that our site is just what you have been looking for and we will let you heap as much praise on us as you want.
So here it goes; Your staff ARE terrific and your prices ARE amazing (I just wish I had more dough to spend, but that's my problem)
I am so glad that you guys started up when you did, because I am sure you have helped to revolutionize the travel industry. Fares are now so much more affordable, so people are looking to travel more. Your site gets me so enthusiastic. My kids travel to weird places, eg my son is now in Yemen and loves it there. I am keeping an eye on a good fare to look him up, so no better site than yours.
So keep it up, you good people. I hope your boss unchains you regularly: The staff are chained to the desks, so try to make an appointment before coming in then we can ensure the Managing Director has unlocked the chains in time to enable them to come to see you at Reception... and that you all are having a good time. I sure am when I am browsing your happy site.
Thanks 'n Best Regards,
Inge |
|
"thorough" |
Sent: Tuesday, 28 June 2005
Hi
I would just like to pass on the following feedback to the manager for Faye
Pothercary - I had the pleasure of dealing with Faye yesterday and I just wanted to say how helpful, patient and thorough I found her to be. She made every effort to find the most suitable flight plan for our trip and we are delighted with the final itinerary. We will definitely be recommending Best Flights to friends and colleagues as a result.
Thanks
Eliza |
|
"no hitches" |
Sent: Monday, 27 June 2005
Adam,
Just returned from Round the World SIA Business Class arranged by you. Left Perth 13 May, returned 24 June. All went brilliantly. We paid the supplement and flew direct Singapore - New York which was a dream. No hitches anywhere.
We also used your direct hotel booking services with great success in New York and Singapore. Could not fault your organisation, hassle free approach which was quickly and efficiently done and better than any fare I could find anywhere. I am recommending you to everyone.
Thanks for your help
Regards
Jill |
|
"thank you" |
Sent: Thursday, 23 June 2005
Hi there Palma,
Thank you very much for your time, effort and efficiency in organising my flight to the UK at such short notice. I will definitely pass on your details to friends and family who are travelling, and hope that you are still available when I travel overseas again next year.
Hope they don't work you too hard!
Kind regards, Claire |
|
"wonderful
time" |
Sent: Friday, 24 June 2005
Hi Bruce,
Just a quick note to thank you for organising our recent trip to Bali.
We had a wonderful time and everything went very smoothly. It's just a shame the holiday wasn't longer!!
While there, we spent one night in Ubud at the Honeymoon Guesthouse where we also attended Janet de Neefe's Cooking Class - what a great guesthouse and cooking experience. I would recommend them both to anyone!
Many thanks once again,
Sue |
|
"praising..." |
Sent: Friday, 24 June 2005
Hey Adam,
I have not stopped praising you for your efforts... the accommodation was spectacular... location was perfect. So once again thank you so so much for all your help. Be expecting plenty of phone calls from family and friends asking for you.
Thanx heaps,
Mona |
|
"great
help" |
Sent: Wednesday, 22 June 2005
Julie,
Would you also please pass on my thanks to your supervisor, you have truly been a great help in organising this in such a short time. If you have any sort of recognition program then I'd be pleased if you were nominated.
Scott |
|
"extremely
helpful" |
Sent: Tuesday, 21 June 2005
Hi Marissa,
Thankyou for your help and your patience last night when we were trying to work out our itinerary to Rome/London. You were extremely helpful and nothing was too much trouble for you. Thankyou.
I just wanted to let you know that we really appreciated your high level of customer service.
Leilani |
|
"no hesitation" |
Sent: Tuesday, 21 June 2005
Kate,
Thank you very much for your help and the great service. I have absolutely no hesitation to recommend your company to anyone planning a trip, same as I was being recommended to you by my workmate Kathryn
Sloan who just returned from an overseas trip organised by Bruce.
Best regards,
Jill & Oliver |
|
"great customer
&nb |
Flight Specials
