Testimonials 2007

"... I'm one very happy customer..."

Megan,

Thanks a million!!!

I'm one very happy customer.

Regards,

"... I'll definitely use your services again..."

Hi Mike,

Thanks for that.

Merry Christmas.

I'll definitely use your services again.

"... great communication and a wonderfully pleasant attitude..."

Hello Aleisha,

I would like to take a moment to congratulate the performance of one of your team members - Anita. Anita has assisted me with changes in booking dates for a couple of flights I have recently obtained.. Because of the time of year, my demands and the complexities of young travellers, these changes threw out all sorts of challenges.

Anita has gone over and above the service level one would expect, to ensure that my bookings are successful and my youngest child is properly attended to. This she has done with great communication and a wonderfully pleasant attitude even when I wasn't all that pleasant myself initially :)

I wanted to draw this to your attention and ensure that Anita was properly recognised for the great job she does.

These days, customer service is not all it should be, especially in large organisations - people like Anita make the world go round!

Merry Christmas!

Regards,

"... you should be commended..."

Also, I'd just like to thank you so much for your help, you have been so patient with me, I'm just a bit nervous about everything, this is my first trip outside of Aus lol and you have made it a lot easier. You should be commended.

Thanks again so much,

"... your efforts are very much appreciated... "

Andrea,

Thank you so very much for all your help.

I do apologies for all the hassle but your efforts are very much appreciated.

Thank you once again and wishing you a very Merry Christmas and a happy and safe new year.

"... an amazing help to us!..."

Excellent... thanks for that!

You've been such an amazing help to us!

"... very helpful and very considerate..."

April

I would like to also take this opportunity to thank you and your team at Best Flights who have been very helpful and very considerate over the past month. This is the second international flight that I have purchased and have found both your prices and customer service to be better than any of your competitors.

Thanks again,

"... made the experience very easy and painless..."

Dear Craig,

Just a quick thank you for the effort you have made on our behalf, in connection with our forthcoming holiday to Europe.

As this is the first time that I have booked anything via the internet, I must say that your assistance and knowledge made the experience very easy and painless,

I would certainly not hesitate to again enlist the services of your company, and in particular, your good self the next time we are travelling.

Again, many thanks.

"... you deserve employee
of the YEAR!!!..."

Hi Tammy,

Thanks very much, you have been fantastic to deal with.
I think you should tell Bruce you deserve employee of the YEAR!!!

Kind regards,

"... thanks so much!..."

Hi Tammy,

We arrived safely. Everything is great. Thanks so much!

"... an exceptional travel agent..."

Hi Marissa,

I’m VERY grateful for you Marissa. You’ve been an exceptional travel agent and your concerns and care on the phone yesterday were much appreciated.

Thank you.

"... thank you for your great service..."

Hi Faye,

... Wendy & I would like to thank you for your great service, when we asked you delivered. One of our 1st conversations with you, you promised service and that is something you have done 1st class...

Kind regards,

"... will definitely use Best Flights again..."

My wife and I have just returned from 2 months overseas which included a 16-day tour of eastern USA & Canada, a 27-day European tour extra nights accommodation in London, an around the world airfare and an extra flight from Amsterdam to London, all of these and travel insurance were done through Best Flights. And not only did we get a great price, but the service, especially from Valentine Carter could not have been better. We were so impressed we have recommended to all our friends, who are thinking of travelling, to do it through Best Flights. And already, we know a few that have (and also found the service great) and got the deals and results they had hoped for.

We are already thinking of the next overseas holiday and will definitely use Best Flights again.

Yours,

"... I look forward to dealing with both you and Best Flights..."

Hi Marissa,

I've been meaning to email you since my wife and I came back from our US holiday and I've finally found the time to do it. You may recall that you booked flights on our behalf with Qantas from Brisbane to Los Angeles on 15 September and return from San Francisco on 19 October. You also booked car hire for us with Alamo for a 30 day period.

Thank you for the attention you gave me and the excellent prices you obtained for the air and car hire components. The less than expected prices obtained through Best Flights coupled with the strong Aussie dollar meant that the entire cost of the holiday came in well under the budgeted amount which was a pleasant surprise.

So thank you once again and I look forward to dealing with both you and Best Flights on our next overseas holiday (NZ in 2 years time and the US again in 4 years time for my American niece's graduation in Texas).

All the best,

"... very impressed..."

Hi Marissa,

By the way, I was very impressed with your service yesterday! You really made the process easy. So thanks heaps!

Cheers,

"... I really appreciated the care and time..."

Hi Andrea,

Many thanks for your assistance with my fare to London last Saturday - as I said at the time, I really appreciated the care and time you put in for me.

With best wishes,

"... keep up the good work..."

Hi,

I do find your site easy to navigate and book from and the people on your phone lines are terrific and hence we book lots with you guys.

In contrast, (a competitor) site is difficult to navigate and links never go to where you want. I sent them a message with flaws once and never heard back.

Keep up the good work.

"... extremely helpful..."

I'd like to commend the work of Maura Forde, she has been extremely helpful in resolving a booking problem and tickets lost in the mail.

Thanks,

"... thank you so much for all your assistance..."

Thanks Andrea.

Yes I will let you know how it all goes and probably book my next trip.

Thank you so much for all your assistance. We really do appreciate the time and effort you went to, to make our arrangements. You did go the extra mile and it was nice to know I could just ask you if I needed to know anything.

Anyone thanks again.

Kind Regards,

"... all went very well..."

Hey Andrea!!!

We have just arrived home from a great trip to Turkey.

Many thanks for your efforts on our behalf - all went very well - well done again Best Flights!

I have to pass on my opinion of the Cosmos tour -

• Very good tour, extremely good value for money.
• The guide was the best we have had in some 5 Cosmos tours.
• Turkey is fascinating, the people are friendly and helpful, language was not a significant barrier.
• Have no hesitation in recommending the destination or the tour.

Regards,

"... we couldn't have been happier..."

Hi Kelley,

I just wanted to get back to you to say a big thank you for the great job you did in organising our family's recent OS holiday. Everyone's holiday went exactly to plan and we couldn't have been happier with our travel experience.

I was impressed by how accessible you were and that you always quickly answered my emails, as I am fairly new to using the net and I wasn't expecting to receive that level of service from an online company. You also efficiently handled all the changes and additional requests made by myself other members of the group in a polite and professional manner, (where I am sure others would have been less patient). In short, you were a pleasure to do business with and I would happily recommend you as a travel consultant to anyone wishing to make their travel plans on the net.

I must admit I wasn't relaxed about the responsibility of organising this family trip on the internet until I received all our travel documents, and then it seemed like it was all too easy. We all enjoyed the benefit of the extra savings we got by booking with Best Flights as well as the convenience of making all the arrangements on the net. After my experience I would happily use Best Flights to book all my holidays, although I might not get another one for a long while!

Thanks again for all your help Kelley in putting together a memorable holiday experience for our family.

Regards,

"... had a great trip..."

Julie,

Christine and I had a great trip.

The Qantas/Finnair business class around the world product is good value and Finnair was quite good.

Thanks again - it all worked well... I did not want your efforts to go unacknowledged.

"... you are brilliant..."

Jen,

You are brilliant. Thanks so much for that. Whenever I get to Perth next I owe you.

Enjoy the weekend,

"... would like to express my appreciation for all the help..."

To the good people at Best Flights,

I would like to express my appreciation for all of the help shown to us by Tammy Cannavale. We had some real difficulties with flights and ticketing and problems just kept arising. Fortunately Tammy was able to help us on each and every occasion, and we are very grateful for that.

I don't know if you have a customer service award, but if you do, please register my vote for Tammy.

Yours truly,

"... no hesitation recommending Best Flights..."

Hi Daryl,

I would like to compliment Best Flights on the service which I have received recently while booking a flight to Singapore, I was particularly impressed with the representative who handled my booking, Marifil.

This is the first time I have made a booking with Best Flights and, after this experience, I have no hesitation recommending Best Flights in future to my friends and family.

Regards,

"... cannot praise your staff highly enough..."

Dear Sir or Madam,

I am writing to you as the Manager at Best Flights to extend my compliments to your wonderful staff, in particular Kate Alfonso who organised my itinerary and Kirsty A who sent me copies of documents as requested. My New Zealand trip went without a hitch because of Kate's superb organisation. I have now done business with you on a number of occasions and I cannot praise your staff highly enough.

I hope Kate will receive some formal recognition of this.

Sincerely,

"... the most efficient travel agent I have had dealt with..."

Valentine,

You are probably the most efficient travel agent I have had dealt with – my very sincere thanks again – you certainly have taken away any “stress” that can be experienced when making travel arrangements.

I certainly hope to be able to engage you again next year.

"... look forward to dealing with you in the future..."

Hi Lily,

Been a pleasure dealing with you Lily. You were patient, friendly and professional. What more could I ask for. I look forward to dealing with you in the future.

Regards,

"... wonderful cooperation and patience..."

First, a bouquet to Vera who sorted out a major problem with our flight to Bangkok at very short notice. Due to her wonderful cooperation and patience, what would have been the ruin of our holiday was fixed and we were able to get away safely.

Vera's reputation has gone up to the top of the list and I have no hesitation in recommending her for travel agent of the year.

Thank you for your help, Vera.

Regards,

"... I received service better than I have experienced from a full priced Travel Agent..."

Daryl,

I just wanted to tell you about my most recent experience with Best Flights.

Having searched the internet extensively Best Flights definitely had the best fare for what I wanted to do. Given that I was focusing on price I was not expecting too much in the area of service. The fare I had picked had conditions that included land-based components so couldn’t be booked entirely on-line.

However I wanted to bring your attention to the fact that after contacting Suzanne Tyson I received service better than I have experienced from a full priced Travel Agent. She was always pleasant, efficient and communicated what was happening. Nothing seemed too much trouble for her including me changing some details at the last minute. I have just returned from the trip which she booked the flights and cars for and everything went exactly to plan.

I believe Suzanne is a great asset to your company and because of the service she provided I will always contact Best Flights for any travel requirements I have in the future.

Regards

"... If I could, I would dedicate religions in your name..."

Hi Yvonne,

Wahoo! Interesting because yesterday I received an email from Tracy Forchin-Smith with an attached E-ticket.

Thanks a billion for all your help. You're brilliant! If I could, I would dedicate religions in your name or at the very least an action figure.

Thanks again.

"... Thanks on behalf of all..."

Hi Valentine,

Just wanted to let you know that Jake, Eric and I had a great time in Bali.

All of the transfers and accommodation you arranged were great and everything went to plan. Thanks on behalf of all.

Cheers,

"... I'm writing to you to express my appreciation..."

Hi Valentine,

I'm writing to you to express my appreciation of your staff member, Ms Tayla Liedermoy.

Tayla has spent an enormous amount of time trying to organise travel for myself and two others. As we had a specific budget, we had continuously changed flights, accommodation and dates. Tayla returned calls with relevant travel arrangements as per our requests and also suggested other alternatives to assist us in retaining our budget. Tayla's effort, professionalism, pleasant manner and most importantly her patience is to be commended.

Thank you.

"... Won't hesitate to use Best Flights in the future..."

Hi Faye,

I thank Best Flights and your self for the service provided and yourself in particular for all the after sale service. Won't hesitate to use Best Flights in the future.

Regards,

"... I cannot thank you enough..."

Bruce,

I recently had a family crisis and had to arrange for various family members to fly to South Africa as a priority. Best Flights were absolutely fantastic. Jodie and Jess provided an amazing level of service that was, quite frankly, above and beyond the call.

I cannot thank you enough for making what was a very stressful time a hell of a lot easier.

Thanks once again.

"... excellent service, friendly polite manner and enthusiasm..."

Dear Astral,

I hope that you had a great weekend.

I would like to take this opportunity to officially compliment your staff Amy Dickinson for her super excellent service, friendly polite manner and enthusiasm to go the extra mile to ensure total customer satisfaction is attained.

I was pleasantly astonished with the warm and friendly nature of Amy who was most willing to make an effort to find me a suitable solution.

So a pat on the back for her. I am confident that she is a truly great asset to your fine establishment.

Thank you for your time.

Kind regards,

"... particularly efficient and useful..."

Hi Eva,

Thanks for forwarding the e-ticket.

Craig, please let me commend you on your knowledge as a travel agent and helping me get the best possible fare and routing. I have dealt with many travel agents in the past, and found you to be particularly efficient and useful!

Best regards,

"... you made the worst day of my life so much better..."

Hi there,

Thank you again for everything you did for me today. It is extremely rare to find people so helpful, you made the worst day of my life so much better. I will definitely recommend Best Flights to everyone.

Kindest regards,

"... You are a legend!..."

Hi Dan,

Thank you so much for your great effort yesterday in arranging my flights... it sure was an epic result. You are a legend!

Thanks again for your help, talk to you tomorrow with the payment.

Cheers,

"... dealing with Best Flights is the best thing I have done..."

Thanks Marissa.

Marissa, dealing with Best Flights is the best thing I have done as regards to my travel plans. You have been great. This is the second trip planned with your company out of some 15 or 16 trips overseas. Most of the others had a small hick up; last minute changes to itineraries and the like. I wish I had found you earlier.

Thanks for everything.

"... happy and impressed and we will be travelling with you again... "

Hi.

Just a short note to give you some feedback on our recent trip to Phuket.

The trip was done by Bree back in April and the work she did was great. The trip was fantastic. All the arrangements went without any problems. The flights were good and we would/will fly with Thai again.

The transfers went well. Even when our names were not on the list for the company in Phuket they honoured the voucher without question.

The accommodation was fantastic. The Diamond Cliff Resort is all the brochures/web site say it is.

Thanks for the work you guys did, we were happy and impressed and we will be travelling with you again.

Regards,

"... will definitely make use of your services again... "

Hello Andrea,

Judith and I would like to thank you for the help and assistance you have given us in arranging our around the world trip. We have been recommending both you and your company to our friends and family and will definitely make use of your services again.

Thanks once again for the prompt and efficient service you have provided,

"... thank you for such excellent, prompt service... "

Dear Jess,

Thank you for such excellent, prompt service. Nannette recommended you and I can see why.

Thanks again,

"... you are amazing!... "

Thanks Jess, You are amazing! We would be lost without you!

We are getting better with giving you notice about our flights! :-)

Regards,

"... love booking my trips with Best Flights... "

Angie

This is the second holiday I've booked with you guys - can you please pass on to whoever you pass these things onto that I love booking my trips with Best Flights, come into work every Friday morning and love reading your newsletter, and that I can't wait to book the next trip with you...

Just have to figure out where that might be...!

"... you're unreal... "

HI TAMMY,

Don't know what I'd do without you.

You're unreal.

"... always recommend Best Flights... "

Good morning,

Every time I fly overseas I use the Best Flights website and speak with the friendly staff you have. Today was no exception. I rang to confirm final details of our flights and spoke with a lovely woman – Vera. As I had booked all flights separately on the internet, it was a nightmare for Vera to sort through. She dealt with everything with patience and was great to deal with. She confirmed everything for me and went out of her way to make sure all our flights were OK.

I always recommend Best Flights to my friends and family who are considering travel. I would now also highly recommend they ask for Vera to assist them.

Kind regards,

"... promptness and efficiency... "

The Manager
Customer Service

We would just like to inform you of our appreciation to a member of your staff Suzanne Tyson, for her utmost assistance and professionalism in putting together our holiday to the US and Europe. We leave next Tuesday, 21 August, and we would like to thank Best Flights for Suzanne's promptness and efficiency in which she handled all our queries, etc.

I have sent Suzanne a thank you card but wish to let the Head of Customer Service know and to say a big 'Thank You'.

Yours sincerely,

"... extremely happy with the service provided... "

Hi Andrea,

Thank you for all of your assistance and once again I have been extremely happy with the service provided by Best Flights! Cheers.

Regards,

"... providing such exceptional customer service... "

Hi,

I would just like to say a few words of gratitude and compliment Zoey Jalla for providing such exceptional customer service to myself. I have never travelled before and I didn't know where to begin. I called a few other travel agencies and nobody was of assistance to me. I then searched through your website and I found the website to be very thorough compared to others.

Zoey was able to effectively bring up the details I required and kept offering further assistance throughout the call and I could tell that she was up to date within her work environment.

She also educated me on the requirements needed for me to book the flight and the process behind her job. She was honest in giving flight ratings and went above and beyond to satisfy my needs. She gave me her direct line and also kept updating and reminding me that payments were due and insurance forms needed to filled out.

Zoey was extremely patient with me and she took into consideration my busy schedule. She kept to her promises emailing me flight schedules, information, brochures on several flight and, guess what? I got a great deal thanks to BEST FLIGHTS! And Zoey.

She ensured I had all the relevant information and sacrificed a lot of time for me as a customer. I appreciated the fact that she left detailed messages on my mobile so I was up to date on what was happening.

I believe Zoey’s friendly nature, positive attitude and attention to detail is an asset to your company and could you please ensure that Zoey is recognised.

I’m sure this will be the beginning of my great journey to Beirut!

Thanks Zoey!

Regards,

"... your professionalism and dedication... has touched our family... "

Dear Angie,

Just a quick note to say thank you to you and your staff. Following the unexpected death of a relative in Serbia, we needed to organise flights for my aunty very quickly.

Speaking to Renee last night (12.30am!) and to you this morning, your professionalism and dedication in organising my auntie’s flights has touched our family.

Thank you again for all your help,

"... thank you !!!!!!... "

Hey Julie.....

Just wanted to give a shout out and say thank you !!!!!!

Cheers matey girl for organizing our flights to Canada.

All is well and we are settling in nice !!!!!!

"... I am really happy... "

Thank you Jen...

...and I would just like to add that I am really happy with my 'Best Flights - Jen Fuller' experience and will make them my first contact for travel arrangements in future.

Regards,

"... been singing your praises... "

Hi Frankie,

Received my Credit Card statement with refund on Morocco trip credited. Thank you for all your help. Have been singing your praises to some Lismore friends so hope they get in touch.

Regards,

"... had an absolutely wonderful time... "

Hi Faye,

I wanted to send you an email to thank you for organising the holiday for us in Europe - we had an absolutely wonderful time. The Trafalgar tour was very good, although sometimes a bit too rushed, and allowed us to see all the highlights of so many cities in a very short time. The tour guide and driver were excellent. Our favourite places were London, Paris, Nice and Zermatt, although Venice and Rome were pretty special too.

We also rented an apartment in London for a week in Soho, which turned out to be a fabulous choice as it was very central to all the action. We even saw the prologue of the Tour de France.

The hotel you booked for us in Hong Kong (L'Hotel) was very good and I think you can feel very comfortable recommending it to your other clients. It was clean and comfortable, and the rooms were fairly spacious. The pool and restaurant were good, and the service from the hotel staff was excellent. They had free internet access in the lobby, and free bottles of water in the rooms. The only downside was that it was a bit out of the centre of things, although there was an MTR station directly across the road.

Regards and thanks,

"... I am singing your praise... "

Andrea,

The tickets have arrived and I must take this opportunity to thank you for your wonderful help in getting us the flights to the UK over Christmas at such a good price. It was a pleasure to deal with someone who understands that those of us who seek less expensive flights aren't doing it because we are "cheapskates". Other travel agents I have dealt with seem to not understand and try to push the most expensive flight they have. We will be off to Africa & UK in 09 and you can be assured of our business for those trips. As for now..... I am singing your praise to any of our friends who are interested in travel.

"... YOU ARE THE BEST, YOU ARE A LEGEND... "

Hi Marissa,

I just got the email with the updated itinerary and I have got to say that…………………………………………

YOU ARE THE BEST, YOU ARE A LEGEND, YOU HAVE JUST MADE A DREAM COME TRUE, WELL DONE AND THANK YOU SOOOOO MUCH !!!!

We’ll be in touch soon no doubt,

Thanks again,

"... very pleased with your service... "

Marissa,

Many thanks for this. We have been very pleased with your service.

Thank you,

"... you win the employee of the year award... "

Brooke,

The words were nothing... I don't say what I believe/feel.

I manage a Contact Centre operation, with over a thousand staff nationally.
The client service ethos I have tried to instil in my world is what I believe you bring to your organisation.

In this day and age it's not good enough to provide a level of service that sees customers happy... they need to be delighted... you need to make them feel as though they are family... special... valued... without that they won't remain loyal. You made me feel as though we were friends and that is more important than any 'deal' you could have offered me.

I'll come back to your company because I didn't just feel as though I was a number (or a sale). I stress to my people the importance of building rapport... you did that with me and a good many of your peers (not necessarily within your company) could learn a lot from your approach.

Ok, I've said enough... you win the employee of the year award (in my opinion)... hope to talk to you again re- travel.

Kel

PS. Please ensure you pass my comments on to your supervisor/manager and I'd be happy to elaborate on your service should they wish to contact me...

"... Best Flights did it again!... "

Thanx Andrea - as I said on the phone - Top job - Best Flights did it again!

first time was France UK - ?
second was Spain Holland - Chris
last year Italy France - Aleisha K
and now Turkey - Andrea M

Each and every time we have been more than happy - well done!

"... you are a wiz... "

Valentine,

Thank you - you are a wiz - we will probably book our flights and then get tour post that as we want to do a whole lot of other things. Will be back to you/Julie in the very near future.

No wonder you were promoted!!!

"... thanks for that great service... "

Marissa,

As requested here are our passport details and thanks for the great service you have given us as it has made booking online very comfortable.

"... the best travel agent... "

Dear Sophie,

Thanks again for your patience in trying to get my holiday sorted. Shame I could not get any of the destinations I wanted for this incredible amount of money.

Do you know of any organised tours in Japan that I could take for the 3 days I am there? Thanks again Sophie: you are the best travel agent we have ever dealt with.

Talk to you tomorrow.

"... always extremely happy with the level of service... "

Hi Andrea,

Thank you for all of your assistance. Both my business partner have used Best Flights previously and we are always extremely happy with the level of service you continue to deliver. Thanks again.

Regards,

"... You're great!... "

Hello Marissa :) only 6 weeks until I go now. Thank you soo much for getting me the best deal with my flight. You saved me soo much more money. You're great! When I get back I'll email you and let you know how it was and send you pictures. That's if it is ok to do so.

Thank you Marissa. Take care xx

"... always been impressed by your service... "

Thanx for the reply Andrea!

I have used Best Flights for vacations to France, Spain, Italy, Alaska and always been impressed by your service - I don't bother trying anyone else.

"... thank you so much... "

Hi Tammy,

Again, thank you so much for going to such trouble to help me - you really have been wonderful.

Kindest regards,

"... Really appreciate your kindness and patience... "

Dear Kate,

Thanks very much for your assistance in helping me to book my flight. Really appreciate your kindness and patience unlike some other travel agents who do not give you a nice attitude when you ring up for a quote. Once again, Thanks!

Regards,

"... Thank you very much for all your help... "

Dear Dan,

"... We were all very impressed... "

Hi,

I just wanted to write to thank Best Flights for outstanding customer service last night.

The person we talked to was Jessica.

Due to a medical emergency in South Africa, we required 2 tickets to Cape Town ASAP. Best Flights provided above expectations in customer service in assisting purchasing 2 flight tickets to Cape Town. We heard the bad news and contacted Best Flights at approx 10pm last night. Sales rep rang supervisor, who also contacted her manager in assisting us get 2 tickets for 10 am this morning. All this was achieved between 10pm and 11pm last night.

Jessica was very professional and efficient and followed up very well.

We were all very impressed. Thank you. I will use Best Flights as my prime flight service from now on.

"... really appreciate your time and effort... "

Regards,

"... the flight was fabulous... "

Hi there Frankie, hope you remember me, I booked 2 business class flights for my boss to Hong Kong about 3 weeks ago, flying Virgin Atlantic.

This is to let you know he said the flight was fabulous, and would highly recommend the airline to anyone. And considering the savings we made by booking thru Best Flights, that made it all the more enjoyable.

Thank you once again for your help.

Regards,

"... most wonderful, patient & resourceful... "

Kate,

You are the most wonderful, patient & resourceful person ever!

Regards,

"... excellent service!... "

Hi Kate,

Thank you for such excellent service! The itinerary looks great.

"... a job well done... "

Hi Bruce,

"... definitely recommend you to anyone!... "

Dear Julie,

This is Desiree. I'm back from the USA now and I'd just like to express my appreciation for the assistance you provided throughout this holiday. I'd definitely recommend you to anyone! I just wanted you to know that.

I hope you have a wonderful day,

Sincerely,

"... works at standards miles above most travel consultants... "

Hi,

I just wanted to tell Best Flights how impressed I was by Myla McPhail.

I have travelled a lot and generally find it quite difficult to find travel agents who are capable of intelligent thought and of coming up with useful ideas, and am often discouraged and frustrated by making enquiries with travel agents who invariably offer me one option that is expensive and almost always with Qantas. I was put through to Myla by chance after calling the generic number, but found her to be very friendly and bright and helpful and she came up with a great idea that saved me quite a bit of money. It was a pleasure to do business with her and I feel she works at standards miles above most travel consultants.

Thanks,

"... your help is very much appreciated... "

Hi Andrea,

Thanks for all your help with organising my flights at such short notice, your help is very much appreciated.

"... high level of service... "

Bruce,

I would like to take this opportunity to highlight the high level of service I received from Faye Pothecary, a member of your sales staff, with a recent booking I made through your agency.

In particular, I would like to call out her patience and tenacity in simulating various route scenarios for my forthcoming overseas trip where we finally reached the best outcome.

It is certainly a great reflection on your organisation to have someone of her calibre in your call centre staff and I would have no hesitation in recommending your organisation to fellow travellers.

Regards

"... performed a miracle too and for that I will be eternally grateful... "

Dear Sir,

I just wanted to send you a heartfelt email to thank Best Flights, specifically Bruce HAMILTON and his Manager Chris, for all their help and assistance in relation to a recent booking made by my partner Elaine, for travel to the United States in August 2007.

When I first spoke to Bruce regarding this matter on the evening of the 29th of May, I was met with friendliness, approachability and a welcome assurance that this problem would be resolved. What an immediate relief. Not for one moment did I ever believe that he would not be able to solve this issue for Elaine and resolve it to our satisfaction. Thankfully that belief in Bruce and Best Flights came true.

As you are already aware, Elaine subsequently contacted you directly later that evening after finding out that the booking had been voided. Elaine was understandably alarmed by this information, given the importance of flying on this date and time because of family commitments she had arranged, together with the internal flights within the USA she had booked and paid for. When I returned home from work, I contacted Best Flights and spoke to one of the customer care agents about the flights being cancelled. When I mentioned that I had spoken to Bruce earlier about this issue, it was comforting to speak to someone who re-iterated and enforced to me yet again that if anybody could solve this problem it was Bruce. During this conversation, the movie "Bruce Almighty" came to my mind. Just like in the movie, Bruce HAMILTON, Best Flights and Chris have also performed a miracle too and for that I will be eternally grateful. It was especially comforting to know that Bruce's staff have such confidence in his ability as a Manager as well as such high regard for his character as a human being, surely the traits of a born leader and an individual who should be destined for bigger and better things within your organisation.

After having this matter resolved by Bruce, Chris and Best Flights, I cannot express my gratitude, thanks and appreciation enough to you and your company for a job well done. Elaine has utilised Best Flights for over 6 years and I know that she will continue to use this because of the amazing prices and highest level of customer service and support provided by your organisation. It is comforting to know that there are still companies providing world class service with good old fashioned customer service, something that is sadly lacking in the consumer world.

Thank you so very much again for all your help and assistance in this matter.
I look forward to using Best Flights in the very near future.

Regards,

"... will be recommending you to our friends... "

Hi Valentine,

I cannot thank you enough for all your help.

For something that can be so tiresome and confusing trying to organise, you have made things so easy...

And have given us an awesome deal as well!! .. We will be recommending you to our friends...

"... definitely be back for more... "

Dear Best Flights,

I would like to thank you for employing such a good consultant (Julie). My first try of Best Flights and I'll definitely be back for more.

Also, somehow, your site turned up more options than [other travel sites], eg. QF/AY to Berlin via Bombay ... which is great.

Thanks again to Julie.

"... very positive experience... "

Dear Sir or Madam,

My sister and I would like to let you know about a very positive experience we had with one of your consultants, named Brooke.

... a consultant with a positive attitude and a little lateral thinking can get you half way around the word.

Please pass on our thanks to Brooke.

Best Regards,

"... professionalism and exceptional service... "

To whom it may concern,

I just thought I would drop you a quick email to let you know that I was thoroughly impressed by the quality of service myself and my father recently received from Ella Sharp of your organisation. She went out of her way to be friendly and showed a genuine enthusiasm for finding us the best deal on a flight which had proved very difficult to get a decent rate on with other travel centres. This enthusiasm extended to her even calling us back when she found an even better rate than the one she had originally quoted us (the original price had already been exceptionally better than previously quoted).

It is due to Ella's professionalism and exceptional service that I will be recommending your organisation to all my friends for their travel needs, as well as calling up next time we need a flight booked.

Kind Regards,

"... level of service to us was outstanding!... "

To Scott Richardson,

Just a quick note of thanks for all your help in organizing our trip.

We are back safe and sound after the trip of a lifetime!! Everything went well and our tours with Trafalgar, the Eurail pass and our time in Dubai and Paris were wonderful. Everything exceeded our expectations.

Thank you so much for all your help. Your advice, your attention to detail, your patience and your friendly manner were all very much appreciated. Your level of service to us was outstanding! Now that we are well and truly have the travel bug, we look forward to dealing with you personally again soon - as soon as finances allow!!

Thanks again Scott.

Kindest regards

Jenny and Robert

"... very helpful and pleasant... "

Hi,

I am writing to provide some positive feedback about one of your staff members, Zoey, who helped me out immensely over the last week.

When I called Best flights to arrange my travel, Zoey was very helpful and pleasant, and despite my many changes of travel plans, which no doubt took up a lot of her time to research and arrange, she continued to provide a high level of service.

I really appreciate her help, and I wanted to say thank you and provide some positive feedback.

I will definitely be booking through best flights in the future.

"... Thank you for your assistance... "

Andrea,

Thank you for your assistance with the travel arrangements as discussed earlier today...

Please also pass on my personal thanks to Bruce.

Have a great weekend.

Kind Regards

"... Thanks for saving the day... "

Hi Marissa,

Thanks for saving the day & coming through for us. You have made one grandpa in Norway very happy!

Regards

"... should be commended for your efforts and professionalism... "

Hi Tammy,

You should be commended for your efforts and professionalism... Please send this email to your supervisor as a token of your good work and ethic.

Kind Regards,

"extremely impressed with the level of service... "

Dear Customer Service Manager,

I just want to let you know that I have just booked my honeymoon to Vanuatu with your staff member, Kelly Dicker, and I am extremely impressed with the level of service she has provided.

Kelly was very friendly and was happy to go out of her way to check a number of scenarios for me.

I've never used Best Flights before, but from now on you will be the first place I go to book my holidays.

Thank you,

"... You've done well... "

Dear Marissa,

Thanks very much for that...

You’ve done well...

Thanks again... Will be using you again

Regards,

"... manner and diligence was outstanding... "

Just done a booking through your website with Tara Andersen... no wonder you're busy and so successful - with professional workers like her in your company... Her manner and diligence was outstanding, keep it up Best Flights and Tara...

"... very impressed with the efficiency of your service... "

I have been meaning to drop you a message to say thanks to you and Best Flights for great service once again for our trip to Bali.

My wife and I have used your company a few times for our holiday bookings and have always been very impressed with the efficiency of your service and competitive prices.

I look forward to making future travel arrangement with you.

"... thank you and your company for all your help and assistance... "