Testimonials 2009

"... you are a champion ..."

Sent: Thursday, 2 July 2009

Hey Brooke,

You are a champion. Thanks for all your help. Tell your boss I think you are fantastic.

Cheers

Monique

"... thanks to all of you ..."

Sent: Thursday, 2 July 2009

Natalie, thank you very much for your message. Jade was terrific! So thanks to all of you I think we are now sorted.

Adrian

"... excellent service ..."

Sent: Thursday, 2 July 2009

I would just like to compliment Natalie Laffin on the wonderful job she has done. She has provided me with excellent service and even when I made last minute changes to my plans it was dealt with in a prompt and professional manner. Although I live in Brisbane it has been no barrier for my dealings with Natalie and when I next travel I will be contacting her. If I am asked who made my arrangements I will be passing on Natalie's name and email address.

Regards,

Nerida

"... thank you kindly for your speedy and efficient service ..."

Sent: Thursday, 2 July 2009

Hi Larissa,

Could you please send me through a receipt for the ticket purchase for the following itinerary if and when the debit card has gone through.

Thank you kindly for your speedy and efficient service, it's very much appreciated.

Warmest Regards,

Andrew

"... many thanks for your indulgence and patience ..."

Sent: Tuesday, 30 June 2009

Hi Andrea,

I now have insurance for the 92 days for both of us, so I will not require to change any of the current bookings.

Many thanks for your indulgence and patience.

Kind regards,

Bruce

"... outstanding customer service ..."

Sent: Tuesday, 30 June 2009

Hi Brooke,

I know that in customer service industries like yours you probably only get feedback when someone has had a problem and complains, but for me saying thank you for a job well done is as important as raising problems.

So, I just wanted to take a moment to say thank you for your great service in regard to booking my trip. I know mine was not exactly simple (to get on the same as my wife was already booked) but it was not overly difficult either, however it is lovely to find someone who was so genuinely interested in helping me to get on the flights I needed and trying to get me the best possible deal.

I have really appreciated the fact that you have kept in touch with me regularly to put my mind at ease and reassure me that things had been sorted out. I have also appreciated how well you have followed everything up with absolutely no trace of it being too difficult or a pain in the backside for you. You have certainly gone the extra mile for me and delivered everything you promised, when you promised you would do it, which is a pleasant surprise these days.

Thank you for giving me outstanding customer service and I will certainly be recommending Best Flights because of you and will make sure that anyone I put onto it knows to ask for you.

Thanks again for everything,

Paul

"... give yourself the well done award for the day ..."

Sent: Tuesday, 30 June 2009

Tara,

Thank you for your prompt support.

Your assistance has been much appreciated.

"Give yourself the well done award for the day."

Please pass this email on to whom you would like.

Best regards,

Peter & Beverley

"... wonderful idea being there 24/7 ..."

Sent: Monday, 29 June 2009

Hello Natalie,

This is just a quick thank you for all your assistance for our trip to the UK in May I am delighted to say that China Airlines were good especially the Brisbane to Taipei flight it was very nice but the planes were older and noisier on the next couple but ideal for us and great value, we did enjoy the Amsterdam instead of Heathrow too so will consider that in future.

Unfortunately I only managed to be home a day and got a phone call saying my Mum had passed away, I decided against going back for the funeral until I spoke to my sister on the Wednesday evening and she was quite upset, so I just phoned Best Flights( what a wonderful idea being there 24/7) and Brian very kindly organised my trip back!

So please pass on my sincere thanks to Best Flights Management for having the forethought to make trips like that possible at such short notice for people like myself on the opposite side of the world from family.

Thanks again for all your help in our original trip and we will be in touch next year( wonder what company will have special offers then!)

Algenon and Derwin

"... extremely happy and would like to take another holiday again ..."

Sent: Monday, 29 June 2009

Hi,

We like to take this opportunity to thank you very much for the great holiday you helped organise for us. Lili and I are extremely happy and would like to take another holiday again. This time I'm thinking Hobart with a three night stay at a nice
hotel in the alps so we can learn to ski!

Thank you.

Liliana & Lino

"... we thoroughly appreciate the professionalism ..."

Sent: Wednesday, 24 June 2009

Dear Vera,

Thanks for the confirmation and, above all, the stupendous effort you have put in on our behalf the last couple of days.

We thoroughly appreciate the professionalism and understanding manner in which you have conducted negotiations. Please pass this on to a supervisor/manager so they too can appreciate what we have experienced.

Thanks again and kind regards.

Dave & Judy

"... I’ll be in touch with you again in the future ..."

Sent: Wednesday, 24 June 2009

Hi Nicola,

Thanks for the personal service. I’ll be in touch with you again in the future.

Regards,

Dave

"... great customer service! ..."

Sent: Monday, 22 June 2009

Hi Leigh, thanks so much for the confirmation. Dad spoke to me and has his tickets. You guys have great customer service!

Many thanks,

Anupam

"... knowledgeable, friendly, efficient and very professional ..."

Sent: Tuesday, 16 June 2009

Dear Jade,

I would to thank you for your help in organising my trip this week. You were knowledgeable, friendly, efficient and very professional in your approach. I had a very tight timeline to organise this and your assistance was invaluable. Do you have a
direct line that I can use to have you organise my future travel? Thanks once again for all your help.

David

"... it is all good ..."

Sent: Saturday, 13 June 2009

Hi Andrea,

It is all good.

Uganda here I come.

Thanks for all your help.

I am an avid traveller so will use you next time which will be at Xmas.

Cheers,

Maureen

"... thanks for the fast reply ..."

Sent: Monday, 8 June 2009

Hi Leigh,

Thanks for the fast reply. I'm already on the newsletter but just thought I'd ask anyway (you're pretty much the ONLY one I bother with! I get lots of others but hardly even pay attn to them).

I'll keep watching on the advice of a friend who talks about a "June sale". Mum and I need to get across to participate in Rally Australia in September...

Thanks :)

Taryn

"... a breath of fresh air ..."

Sent: Thursday, 4 June 2009

Dear Sir/Madam

Firstly, I felt compelled to write and congratulate you on your website which is an absolute joy to use - well done! After several frustrating weeks of trying to navigate my way through numerous very unuser-friendly websites I came across yours - it was like a breath of fresh air! I shall certainly be telling all of my friends!

Kind regards and thank you once again!

Emily

"... your service has been exemplary ..."

Sent: Wednesday, 3 June 2009

Hi Angie,

Thank you so much for all your help making these arrangements, your service has been exemplary.

Please pass on these comments to your manager for their perusal.

Thanks again.

Regards,

James

"... helpful and professional ..."

Sent: Wednesday, 3 June 2009

Hi Felicity,

Thank you for your help this morning.

I have used Best Flights before and always found your team to be helpful and professional.

Thanks again for your assistance

Kind Regards

Errol

"... it is fantastic and has the best fares ..."

Sent: Tuesday, 2 June 2009

Hi Julie,

Thanks again for your help, I love your website it is fantastic and has the best fares and is very very easy to negotiate and everyone I have dealt with via phone and email has been friendly and helpful and I will definitely be using your site again and
recommending it to others.

Kind regards,

Jodie

"... thanks again ..."

Sent: Tuesday, 2 June 2009

Thank you Andrea and I must say your website is a great way to search and book online. What a great site.

Thanks Again!!

Kazza

"... very courteous and most of all very efficient ..."

Sent: Friday, 29 May 2009

Dear Bob,

My name is Anne and I have booked a Trafalgar tour with Suzanne Tyson.

I would just like to say from the first time I spoke to Suzanne last year when I first made the booking, Suzanne has been very informative, very helpful, very courteous and most of all very efficient.

Suzanne has demonstrated very high knowledge of all aspects of my travel details and I would highly recommend her to my friends.

I wish Suzanne all the best and thank you Best Flights.

Regards,

Anne

"... will recommend it to friends/family etc ..."

Sent: Friday, 29 May 2009

Ok, thanks for your help in booking the tour. I've been impressed with your company and will recommend it to friends/family etc.

Scott

"... made my day ..."

Sent: Wednesday, 20 May 2009

I just booked this with Summer! (Who made my day by the way!)

Cheers

Leslie

"... would certainly come back to you again the next time I fly ..."

Sent: Wednesday, 20 May 2009

Dear Sirs,

I spoke to Vera and would like to say that she was very pleasant and helpful. She had problems changing the dates of my Flight to 7 the August and went out of her way to help me.

She stayed late at work yesterday to try and sort out a problem with Singapore Airways. Then contacted them again today for me and begged them to let me just change the dates without having to pay the full fare now and wait 12-16 weeks for a refund on the old flight.

She was successful in this and I really appreciate all her efforts on my behalf. I would just like to add that she is a lovely lady and put herself out, far beyond the call of duty to help me. I am extremely grateful to her. I just wanted to let you know just how good your staff are and I would certainly come back to you again the next time I fly.

Thank you again.

Pauline

"... excellent service ..."

Sent: Tuesday, 19 May 2009

Many thanks Brooke for your excellent service.

Doreen

"... you are a legend ..."

Sent: Tuesday, 19 May 2009

Hi Natasha,

You are a legend!

Thank you so much for your assistance on this - and good to know it can be done because I think Best Flights is an excellent service and would like to use it in future.

Working in PNG - you need to get away!

Once again, many thanks.

Louise

"... second to none ..."

Sent: Sunday, 17 May 2009

Good Morning..!!

I'm writing to congratulate you on the level of service I received earlier this year... At the time I was working overseas on a cruise ship and needed to book a flight for my girlfriend to visit Australia from South Africa... Relying solely on the internet, I found your website and with the help of Brendan Collins, I booked the flight through your company... the thing that impressed me was when I wrote an email Brendan replied every time almost straight away, he also set up an account so I could EFT the payment through internet banking which was seamless...

For the past six years I have been working overseas with Princess Cruise lines and probably on average I take four international flights a year... I would say that most of the travel agencies that I deal with do a good job with my flights... BUT the level of service and help that I received from Brendan was second to none..!!

Cheers,

Ray

"... we really appreciate your help ..."

Sent: Friday, 8 May 2009

Hi Bea,

Thanks to you everything is under control. All the travel documentation has arrived and appears to be in order. You made it very easy for us. Making the booking was much simpler than expected and we really appreciate your help and advice. If we need further assistance you will definitely be our first call, now and next time.

Our thanks to you once again.

Regards,

Randall

"... thank you so much ..."

Thank you so much for you help Tina , it has been a pleasure to deal with you.

Regards,

"... you have been fantanstic ..."

Hi Marissa

Thank you so much for all your help with our travel arrangements you have been fantanstic - thanks for putting up with us at times lol.

Thanks heaps!

"... very positive feedback about your performance and service ..."

Sent: Wednesday, 29 April 2009

Leigh,

After so much frustration I am grateful to you for doing what the 7 others I’ve spoken to previously have failed to do. I’m talking about honouring your undertaking to me and (and as the email was cc’d to you) making sure it was done.

It seems these days that customer service is something organisations, private and public talk about a lot but deliver very rarely.

Please accept this email as very positive feedback about your performance and service.

I received the tickets today at both email addresses, which begs the question as to why I hadn’t received them earlier. I’ll leave that to Best Flights to ponder.

Thank you again and feel free to forward this email to your supervisor, as s/he should be aware that you are one person who takes customer service seriously.

Kind regards,

Richard

"... ingenious website ..."

Hi Best Flights

I just wanted to express my sincerest thanks for coming up with such an ingenious website I travelled all around South America and easily found flights to all locations through your site, which was so easy to navigate

I have travelled quite a bit, and this site was referred to me by a friend, which made locating my flights so easy, and I am surprised that your website is the only one that provides such a great service.

I will definitely be recommending your website to friends who are travelling

Wishing you all the best, as you gave me the best help in my travels

Kind regards

Kevin

"... thank you for the extra service ..."

Sent: Wednesday, 25 March 2009

Ok, that's fine, Marissa. You should be heading home by now but thank you for the extra service it is much appreciated. I will buy with you again.

Sandy

"... my booking is perfect ..."

Sent: Saturday, 21 March 2009

Dear Taylor,

My booking is perfect. Thank you for your warm and efficient service.

Cheers,

Michelle

"... how impressed I have been with the service ..."

Sent: Friday, 20 March 2009

Hi,

Thank you very much.

I would also like to say how impressed I have been with the service from Vera in relation to this matter she has been excellent and should be commended.

Warm regards,

Natalie and Bradley

"... we're really happy ..."

Sent: Thursday, 19 March 2009

Sorry!! I didn't look properly!

Great price, we're really happy with it and really appreciate all your help to get this sorted.

Cheers,

Pip

"... very competent, helpful and friendly ..."

Sent: Thursday, 12 March 2009

Hello BestFlights,

I recently booked flights through Brooke Lee at Best Flights and since my experience was so good, I thought I'd provide some positive feedback.

All my dealings were through Brooke and I have to say that if it wasn't for her I'm not sure I would have found flights that match exactly what I wanted to do.

Brooke was excellent - very competent, helpful and friendly. No matter how many times I changed my mind or proposed an alternative date or time, Brooke was always happy to look at whether or not it could work and flexible about changing
arrangements to best suit what I was looking for. Brooke explained things really clearly over the phone and was always happy to send the details through or go through bits again until I felt comfortable with the arrangement.

It really made the difference and based on my experience I have already recommended Best Flights and Brooke to several friends.

Regards,

Sophie

"... thank you so much ..."

Cool thank you so much, you have been such great help for me =)

All the best and I will definitely be using your company for future travel arrangements

Kind Regards,

"... of immeasurable assistance ..."

Dear Best Flights Feedback,

I'd like to put in a good word for Craig in Perth.

I have been organising flights to Europe - Craig has helped me explore the options, find the best prices, the most suitable times, and later secured us window seats.

When my financial institution stuffed up and blocked my credit card transaction to pay for tickets, Craig rang me and was of immeasurable assistance and understanding in resolving the issue while still holding tickets for us.

Thank you Craig, and thank you Best Flights!

"... of a high standard and I applaud you for that ..."

Sent: Sunday, 1 March 2009

Dear Bob,

I hope I have the correct email address and that you are the manager of Best Flights.

I recently shopped around for trips to Europe for my partner and myself. I contacted several online and local travel agencies.

I was very disappointed in the response I received from most of the organisations I contacted. Responses were slow - I had to follow up myself to get an answer from 4 different agencies. Responses were also mostly unhelpful. In some cases, the agents wanted me to pay them a fee before they would provide any advice, and in others I received a brief response that didn't explain my options.

Best Flights was the only exception. I spoke with Tayla and she provided superb service. She was friendly and helpful, and came across as very genuine rather than following a script. She always followed up as she promised to. Her advice was thorough and the prices she came up with for us were cheaper than anything competitors found - Tayla seemed prepared to take extra time to find the right deals for us. It took many steps between my initial call and our final payment for our flights yet Tayla was patient and helpful throughout.

I research and teach in the field of customer service so am a very discerning customer and Tayla provided a standard of service I have seen little of since moving to Australia two years ago.

When I have phoned and spoken to other Best Flights staff they have also been helpful and professional, again without the annoying 'I'm reading from a script' response we get from many service providers these days.

From the attitude and performance of your staff it seems to me that the management practices of Best Flights must also be of a high standard and I applaud you for that.

I have already recommended Best Flights to others and will continue to do so - high quality service should be rewarded.

I have already passed on my thanks to Tayla, but please do thank the rest of the team, and congratulations to all of you on a job well done.

Best wishes

Daniela

"... we had a ball!!! ..."

Hi...just a quick email to say thanks for the flights/hotel package for our trip....it all went together very well with the connection of flights, booking into hotel etc.... etc. no dramas at all!..... so thanks very much... we had a ball!!!...cheers and thanks!

"... very professional and friendly ..."

I wish to congratulate you on the two staff members who recently assisted with the travel bookings I made. They were Tayla and Megan, both very professional and friendly.

Thank you,

"... excellent work and patience ..."

Hi Andrea,

Thank you for forwarding my email to Natalie.

It was truly wonderful working with you over the past few years. I really appreciated your excellent work and patience. I wish you every success and good times in your new role!

All the best,

"... thank you for being so helpful and courteous ..."

Thank you Brooke and thank you for being so helpful and courteous. You make me want to use our service in the future.

Kind regards

"... superior customer service ..."

Hi Vera,

I just wanted to say a huge thank you for resolving my flight issue today.

You were understanding and patient - the fact that you managed to resolve the issue so quickly and professionally is greatly appreciated.

Please pass this email on to your leader so that they are aware of the superior customer service you have provided to me today - Best Flights will be our first place to look when booking our honey moon in October!

"... we look forward to dealing with you again ..."

Hi Jess,

Just a quick note to thank you once again for your service which I must say was impeccable and to let you know that we had absolutely not one problem at all with check in either in Australia or New Zealand. We look forward to dealing with you again later this year as we are now planning our next trip.

All the very best,

"... answered all of my questions with good humour and respect ..."

Dear David,

I asked for your email address from one of the consultants this evening as I wanted to pass on my thoughts regarding one of your staff members - Brendan Collins.

I booked a European trip through Brendan back in June/July 08 for Christmas just gone. I hadn’t travelled overseas in a long time and was to be travelling with a three year old toddler.

I have to say he has been one of the most helpful travel consultants I have come across. He answered all of my questions with good humour and respect and was always helpful and friendly. He also made sure I got good deal and was knowledgeable about the differing airlines and their respective in flight service.

Having just returned from a very smooth and hassle free trip, I wanted to send through my thanks and appreciation to Brendan and also to let you know (as his Manager) what an asset he is to your company. I have referred Best Flights on to a number of people now because of Brendan and his service and I shall continue to ask for him in the future.

Kind Regards,

see all of 2008 testimonials here...