Testimonials 2008

"... many many thanks for your help ..."

Hi Marissa,

Many many thanks for your help in getting me home in time. I really appreciate all that you did to get me on these flights. I will make the funeral on time, which is of course very important. Thanks again.

Kind regards,

"... great customer service ..."

Hi Marissa,

I want to thank you very much for your help the other day and advice on airfares.

Thank you for your assistance. Great customer service.

Kindest regards,

"... great service ..."

Thanks so much Marissa for the great service... I have recommended you to many!

"... been a pleasure doing business ..."

Hi Izabelle,

Thanks for asking.

All good, got the e-ticket. All I need is the visa and I'm ready to hit off.

Thanks again for all your help, been a pleasure doing business. You should ask for a promotion, I will recommend you,

See yah,

"... I love Best Flights! ..."

Thank you Chantelle. You have been so helpful and made my life MUCH easier. I love Best Flights! We are going all over the world, have car etc, and I have done the whole thing through your site. I am from Perth too so I love seeing that a great company is based there.

Thanks again.

"... all the arrangements worked like clockwork ..."

Jen,

Sally and I would like to thank you for all your help with our recent holiday to Bali. We had a great time and all the arrangements worked like clockwork. We will be booking for another holiday to Bali next year.

Thank you once again.

"... where would I be without you ..."

STAR!!! You’re wonderful Suzanne! Where would I be without you!! THANKS SOOO MUCH. Have a great weekend.

Take care,

"... exceptional service ..."

Valentine,

The girl Ashlee in your group has given us exceptional service; please give her a pay rise or a promotion, or both.

See you around the rivers and ridges,

"... outstanding service and knowledge ..."

I have been booking flights through one of your consultants Marissa Holliday for the last 3 and a bit years and just want to acknowledge her, through you, for her outstanding service and knowledge that she provides me on a monthly basis. She is certainly an asset to Best Flights. I book with your company not just because of the fantastic deals you have through your website but because of your staff that I deal with over the phone like Ms Holliday.

Regards,

"... gone out of her way to get our seats secured ..."

Hi Valentine,

I would like to bring to your notice the exceptional service of Ashlee Mueller with booking of our flights. She has gone out of her way to get our seats secured in a difficult position. I would like you to applaud her customer service given to us.

Kind Regards,

"... I truly appreciate your help ..."

Dear Tara,

Thanks for your help. I now have my seat confirmed on Emirates departing 14th June can you please let Natalie know that I have it sorted out this end and at no charge because it was a full fare paid.

Thank you and Natalie for all your help. I truly appreciate your help. I will be using your company in the near future. I have passed on this address to a number of our friends in Brisbane.

Kind regards,

"... gonna recommend you get a gold star next to your name ..."

Thanks so much Marissa for all your help so far. I’m gonna recommend you get a gold star next to your name.

"... the standard of service and quality of your website and company that you are associated with is excellent ..."

Hi Liz,

Just a quick note to let you know that all went well with my flights to Europe that you booked for me for travel in May/June (if you remember!!).

Jorja and I are very much looking forward to our next trip in August. I just wanted to let you know that the standard of service and quality of your website and company that you are associated with is excellent. I have been recommending you to all my clients and friends for travel, hotels and car hire.

If you would be so kind as to pass this on to your supervisor, I would like him/her to be aware of my praise.

Thanks and kind regards,

"... you made our booking so simple and stress free ..."

Hi Tara,

Thank you for the impeccable service you gave us with our booking. I HAD SO MANY QUESTIONS, my hubby was in my ear and you had the patience of a saint.

You made our booking so simple and stress free. My husband was the only stressful part!! I am hoping that your supervisor appreciates your professionalism and what an asset you are to the company. Too often in life people are quick to complain, but seldom is credit given when it is due. Tara, once again, thank you so much for your assistance. Please send a copy of this to your Supervisor.

"... I am very pleased to recommend you and your company to all my friends ..."

Dear Tayla,

I hope this email finds you well.

I wanted to take an opportunity after a very stressful week to thank you very much for assisting us in finding ticket for my dad to fly to his mother's funeral in Albania. You were very graceful in your dealing with me and I am very pleased to recommend you and your company to all my friends.

Next time I travel I'll be sure to give you a call.

Once again, thank you very much.

Kind Regards,

"... I'm so so lucky to have found you guys!!! ..."

Dear Best Flights Team,

I'm so so lucky to have found you guys!!! I recently came across your website through Google and I can't stop raving about you guys to everyone and just had to share my feedback with you guys too!

Your website is very user friendly, provided me with a great range of flight details in real time AND ALSO has VERY competitively priced tickets!

So I decided to check out the response I would get if I sent an email. Within hours of sending my two sentence email, I received an email from Jen who provided me with four quotes and options to choose from. I literally felt like that world had been saved 'by Jen'. She's definitely been of great assistance and has definitely calmed all the nerves I've had in organising MY FIRST TRIP overseas. I would definitely like to complete my purchase and further travel arrangements with Jen! Keep up the great work Jen & Team!

I hope that you guys get to enjoy great holidays too!

Kindest regards,

"... I will be sure to use your services again in the future ..."

Dear Kate,

Thank you for your very quick response to my request. All documents received.

I will be sure to use your services again in the future.

Regards,

"... your service has been faultless ..."

Thanks Kate. That should be about everything for the trip now. Thank you so much for helping organise everything.
Your service has been faultless.

Kind regards,

"... I will recommend Best Flights to all my buddies ..."

To whom it may concern,

I would just like to thank one of your hard workers Tayla for assisting me with my booking for my trip to Europe from Melbourne. I work at Anz and we not just pride but are encouraged to be customer responsive at all times. Tayla was that at all times. She not just booked my flights, but also made additional value adding connecting flights for me by giving me ideas on what was available. Price was something I was wary of but Tayla did her best to keep it at a minimum while suggesting extra inter holiday experiences. Her example from which I took was for a Thailand stopover which was something I never would’ve thought of considering.

My flight took a bit of extra initiative of Tayla by checking on extra connecting flights for example as I had to plan my annual leave accordingly around this all. In the end, she stuck it out and got me an exceptional package for a great price. I personally cannot ask for more.

While doing this all, she was extra friendly and was genuinely trying to assist me in every way. I'm glad I got Tayla as she made me feel comfortable, valued and wasn't pushy for the quick sale. It took her probably 1 hour just to look after me and she still wasn't pushy. I have to say she leads by example and should be one that others should look to for exceptional service.

I assure you that I will recommend Best Flights to all my buddies and I will put forward Tayla's name (if possible) so that she can speak, listen and assist friends like she did with me for flights in future.

Best flights are really Best Flights from my experience and has not been painful like some other of the flight industries competitors with service.

Wish your business all the best and will be booking with you guys again in the future. Keep doing whatever you are doing with training etc as it is working.

Best wishes,

"... wish to let you know how impressed I am with the service and professionalism at Best Flights ..."

I wish to let you know how impressed I am with the service and professionalism at Best Flights. Everybody that I have come into contact with has been extremely helpful and informative. I have booked many holidays in the past and have had nothing but dramas. Previously I have had travel agents overcharge, cover me for the wrong dates on my travel insurance, forget to inform about visa and departure tax requirements and never call back when I had a question.

I have found booking a holiday through Best Flights to be extremely easy. It has been wonderful to have our travel consultant, Andrea Manning assisting us. She has always called me back immediately, answered any question and given me plenty of information. I am planning to book many more holidays through Andrea and the Best Flights team as they have all been fantastic.

Regards,

"... our experience with Best Flights and yourself was very positive ..."

Hi Tom,

Many thanks for your notification of the time change re the flight ex Dubai.

In addition, Margaret and I wish to thank you for the excellent way in which you went about organizing our flights home. You kept us informed and never complained about the many changes we made, it was very much appreciated. Our experience with Best Flights and yourself was very positive. We have recommended Best Flights on many occasions to our friends for their travel bookings.

Thanks again Tom.

"... very good at what you do ..."

Hi Marissa,

You are very good at what you do. I hope your boss knows.

Thank you.

"... had a fantastic holiday ..."

Hi Megan,

Just wanted to let you know that we had a fantastic holiday and the vouchers, accommodation, flights etc all went through without any hitches.

We have some wonderful memories and heaps of pictures & video. Also, we just about had blue skies every day and temperature was quite reasonable.

Thank you once again for all your help in putting together our fantastic holiday and I have recommended BestFlights.com.au to all the people I know.

Regards,

"... Excellent customer service ..."

Hi,

I booked my flight in January and am leaving tomorrow. Many people have taken my calls and been very helpful.

Angie helped with car hire as part of the land fare component.

Andrea kindly sent me a link to the list of hotels that qualified for the land fare component.

Brendan has just reserved aisle seats for me on the outgoing flight, and offered advice on how to do the same for myself on my return.

Excellent customer service.

"... an absolute dream ..."

For the past month I’ve been booking flights for my family who are currently travelling through China. It’s virtually impossible to book a domestic flight in China online with real time confirmation. Last night I rang through to your call centre to book a flight for my husband to leave a town in China which has experienced an earthquake. Julie Critchison was an absolute dream – she stayed back, after the office was to close for a special meeting, to ensure that my husband was confirmed on the 7am flight out of Chengdu this morning.

I’ve since booked a flight online for him to leave HK to Xi’an – real time confirmation and no mucking around – just as easy as booking an Australian domestic flight online! I’ll be booking all my flights through you now, I’m only sorry it’s taken me so long to find you.

Thanks again,

"... deserves the highest of praises ..."

Hi Natalie,

Thank you very much for taking the time to reply to my email and to hold flights for me. The service is wonderful as always (Suzanne is always more than fantastic and deserves the highest of praises and lots of chocolates!!!). I have actually booked the Asiana flights online as I liked the idea of a stopover in Seoul as I have never been there before.

I will be in touch the next time I am booking flights and with more notice the next time.

"... superb service ..."

I would like to congratulate you on your superb service. FAYE POTHECARY was most helpful in her suggestions and actions.

I was most impressed by her product knowledge, useful suggestions and immediate notification of bookings and receipt of moneys paid.

"... thank you very much for all your assistance ..."

Good afternoon Marissa,

Firstly, thank you very much for all of your assistance recently regarding the changes to the Royal Brunei flights.

... Knowing we can contact you when rebooking is a great reassurance.

Thank you again Marissa,

Warm regards,

"... really appreciate your effort ..."

Hi Marissa (and Kate),

...thank you again so much for all your help, I really appreciate your effort.

Many thanks,

"... really appreciate your help ..."

Hi Marissa,

Thanks for all your help last night, I know you were working late and I really appreciate your help. The new plan is loads better as we are actually flying less.

I'll be sure to tell people to ask for you when buying flights for this trip.

Cheers,

"... so happy with the ease and simplicity of the whole process ..."

Hi,

This is a bit belated now but I just wanted to say thank you for your help when my partner and I booked our 3 month trip around Nepal and India over New Year. Not only did we get bargain flights and insurance, but you were able to offer our Intrepid tours cheaper than Intrepid could provide directly! We were so happy with the ease and simplicity of the whole process and will definitely book through your site for when we head off on our next great adventure :-)

Thanks again.

"... good service should always be recognised and rewarded ..."

Hi Marifil,

Thank you so much for your speedy service. It was very much appreciated and my husband and I were very much surprised that it was resolved so quickly. We thought it would be a lot of chasing up and calling especially since when we initially called the lady wasn't really able to assist us. I thought I would try sending you an e-mail first since you were so efficient when we booked our tickets and hotel accommodation.

Please pass this on to your manager as I think good service should always be recognised and rewarded.

Thanks again.

"... customer service at its best! ..."

Dear Valentine,

I wish to write you to praise the customer service delivered to me by your travel agent Chloe – on shift 12:30pm - 8:30pm.

She listened well to my needs, wanted to find solutions, demonstrated patience, understanding and empathy, provided overall great customer service and followed up as promised. She has overall given me a wonderful Internet Flight Booking experience. Within 2 days she has booked my 3 tickets to Europe with payment instantly, and she has left me feeling very satisfied and well serviced. I would ask for Chloe again when next dealing with Best Flights.

This is customer service at its best! Make sure you keep this travel agent, she is jewel! I would wish to keep dealing with her. Thank you.

Kind Regards,

"... Best Flights Best Service!! ..."

Hi Daryl and Chris,

I recently recommended friends of mine to book with Best Flights - highlighting 24hr 7 day operation, great prices and most important great friendly professional service.

Martin and his wife plus mother-in-law and kids all booked with Amy one evening from memory. It was around 11pm on a Sunday night. They've hired a villa in Tuscany and taking a family holiday.

She did not let them down, Amy got right onto the booking and was able to secure seats on SQ which was their first preference even though a few other agents said no way.

They were very very impressed and asked me to send this to you. Would be great if you could mention it to Amy as well.

Many thanks to Amy. Best Flights Best Service!!

"... had a fantastic time ..."

Hi Andrea,

Our trip to Switzerland, Paris, Italy and the Mediterranean is over darn it.... We had a fantastic time and could do it all again (after a little break!).

We want to thank you so much for your assistance in getting us the best airfare. I had spoken to half a dozen other travel consultants before you, though none took an interest to help like you did. Your assistance really did make the travel stress free for us. Thanks also for arranging the accommodation in Abu Dhabi through Etihad. What a bonus!!!

Fantastic trip overall though, so thank you once again. It was such a relief to find someone like you who knew what they were talking about.

Regards,

"... wonderful service ..."

Hi Team at Best Flights,

I want to thank you again for your wonderful service.

Over the Christmas period I choose at the last minute to have a break, catch up with friends, family and see some fantastic sights. Only one problem each of them in separate cities, let alone countries!

The choice was easy for me as I had used your services travelling around the world in 2002!

In the space of 31 days; I saw New York for the first time, had Christmas with my Brother and family in Toronto, re-united with my girlfriend in England, caught up with an old friend in Prague, and visited Thailand. Your team allowed me to have an amazing break travelling the world!

The fact that you were able to arrange an itenary within 3 weeks for all these flights was incredible let alone the price at $3500 inclusive.

Thank you so much for your efforts!

I assure you my English girlfriend...soon to be Australian girlfriend and I think you guys are the "best". With all my heart thank you to the whole team for your efforts and continued service. We look forward to using your services a lot more.

"Best" Regards,

Luke

"... courteous, professional, helpful and friendly ..."

Hi Astral,

I would just like to bring your attention to the excellent service provided by Ashlee Mueller today, as she tells me you are her manager.

Not only was she courteous, professional, helpful and friendly, but she went out of her way to look through all the options available to me when searching for my flights. She was patient when I asked her to look in to numerous different dates and flight path combinations and was quick and clear with the results. She returned my calls promptly and readily found any additional information I requested quickly and efficiently even when she did not know the answer herself straight away. she was also very helpful with alternative suggestions to make my travel plans even easier.

Due to Ashlee’s performance today I would happily use Best Flights again and shall be recommending the company to my friends and colleagues.

I am very grateful for the pleasant and easy experience I had with Best Flights and particularly Ashlee.

Regards,

Nick

"... efficient, polite and patient ..."

Hi Amy,

Just wanted to say thank you for booking Richard's flights. It was an absolute delight dealing with you as you were efficient, polite and patient.

Thank you very much and we look forward to booking all our future flights with you and will give [the other travel agency] the flick!

Regards,

"... nice to have customer service that was just perfect! ..."

I would like to thank Best Flights for their incredible bargains!

IN PARTICULAR - I would really like to thank Janine from the online help desk. I had to change a flight and she went above and beyond what she had to do, I really appreciated it and it was nice to have customer service that was just perfect!

Thanks,

"... will be the only agent I will use ..."

Thank you so much Vera, you are terrific!!!

The service and price I have received from you is first class. From now on, you will be the only agent I will use for my overseas travel, which is normally 2 - 3 trips a year.

Again, thank you so much.

"... a job well done ..."

Dear Best Flights,

I have recently finalised a booking with your organisation and in particular Natalie Laffin. Working in retail for some 30 years, our focus is obviously our customer and I would just like to say Natalie's service was friendly and exceptional. We had a late booking for three travelling this Monday 7th April and unfortunately also had the complication of one traveller flying with maiden name requiring an urgent change of the entire itinerary. Natalie was able to secure all flights around the world and save us on the quote provided by our company travel provider total cost $26,128 compared to $57,900. Thank you again for a job well done.

PS. I hope you recognise this internally.

Regards,

"... thanks so much for all your help and patience ..."

Hi Chloe,

I just wanted to say thanks so much for all your help and patience with all my last minute requests/changes - and about 15 minutes - literally - to booking & payment deadline with the Air China fare (plus another customer wanting to confirm payment on another line!)

Thanks again for your very calm and positive attitude - and quick work! I know we'll both have a great trip.

Cheers,

"... great to work with ..."

Hi Marissa,

Have a great holiday!! ... You've been great to work with.

"... thanks for your attention and service ..."

Dear Natalie,

Thanks for your attention and service just now. I appreciate your relaxed and professional manner!!!!

Thanking you again,

"... extremely courteous and professional ..."

Hi,

I have been very disappointed with the travel industry until I contacted Brendan Collins from Best Flights. I haven’t been overseas for 30 years so was looking for some guidance/advice with my trip to Ireland this May. Except for Brendan, my dealings with travel consultants left much to be desired, I had to suggest alternatives – they didn’t offer any suggestions or try to make the trip as hassle free as possible. Brendan on the other hand, took the time to understand my requirements and tried to plan the trip with those in mind. He was extremely courteous and professional, always replying promptly to any additional requests after receiving the exceptional service that Brendan provided, I have recommended Best Flights to all my friends.

My husband and I have recently retired and plan to take many trips overseas in the coming years. I will certainly be using your company again.

Regards,

"... very efficient and pleasant too! ..."

Hi Marifil,

Many thanks for arranging these bookings. Very efficient and pleasant too!

Regards,

"... very well organised ..."

Hello Faye,

To me you appear to be a very well organised person with a pleasant and business like manner.

I especially appreciated your advice of "getting in quick" at the special price. It reinforced the feeling I had about this deal.

Once again, thank you.

Kind regards,

"... YOU ARE THE BEST! ..."

Marissa,

Thank you so much YOU ARE THE BEST!

Have a great Easter break.

"... thank you very much for your professional services ..."

Thanks Felicity, you have turned what could have been a no sale into a sale. I was seconds away from hanging up the phone and going some where else. If you could please print this email off and give it to your boss that would be great. Thank you very much for your professional services.

"... recommend that a reward and recognition is awarded... "

Hi,

This note is to thank Taylor for her wonderful service provided to us in making our travel arrangements to Italy and Hong Kong.

Tayla displayed a very helpful attitude with a 'can do' approach to our enquiries.

She assisted us throughout the process and on all occasions kept us fully informed with the progress of the travel enquiry by telephone and e-mail.

Due to her great service we were able to simplify the booking for the trip.

We would like to commend Tayla on her attitude and willingness to assist and recommend that a reward and recognition is awarded.

Thank You.

Regards,

"... thank you for all the excellent work... "

Dear Dan,

Sorry to bother you one more time. The work you have done to change the bookings and particularly to negotiate with JAL over their change of service to Istanbul was just fantastic. Thank you so much. You should, I hope, be recognised by your supervisors for exemplary service.

Thank you for all the excellent work with this booking.

"... thank you very much... "

Brian,

Thank you very much, has been a pleasure dealing with you. If more people gave your good service, life would be easier. See you when you're the boss of Best Flights.

Cheers,

"... thank you for the exceptional service... "

Hi Chloe,

I wanted to thank you for the exceptional service you offered me this evening. All those changes and you did it with a smile!!!!

It really makes a difference when the person on the other end of the phone is not getting frustrated and knows what they are talking about. This is what ensures customers continue to use Best Flights services.

Thanks again,

"... an angel to a confused traveller... "

I would like to give a big round of applause and praise to Ella Sharp for her wonderful customer service.

This is the first time I have used your service I have no hesitation of using it again and recommending it to my family and friends thanks to Ella. Nothing was a problem and she always answered my e-mails promptly and politely (I am in NSW). I hope that she will receive my feedback as I think she is an angel to a confused traveller.

Thank you.

"... excellent customer service... "

Hi,

Just wanted to say thank you to your sales staff who I have just spoken to re booking flights. What I thought would be a nightmare off a booking due to several people going on flights with different requests, your member of staff Brendan made a difficult booking very easy and took the stress out of it for me. I really think he deserves a pat on the back for excellent customer service and is a credit to your company. He did not fluster once and listened to what I wanted. Thanks again and I hope that if you do reward and recognition, that Brendan will have a well deserved mention.

Kind regards,

"... you are the best... "

Hi Tammy,

You are the best. All I can say is you and Amy have been most helpful.

By the way your website is great. I use it all the time and I have the whole office now looking in it...

Regards,

"... really appreciate your work... "

Dear Marissa,

"... very happy with Best Flights customer service... "

Hi Daniel,

Thank you so much for all your help. I have the itinerary now and all details are correct. I appreciate the extra effort you went to for me and am very happy with Best Flights customer service. Have a great day!

Warm regards,

"... must say how impressed I have been... "

Thank you Best Flights! I must say how impressed I have been with your service. I have booked international flights, domestic flights and car hire through you online, and so far no hitches.

The contact staffs have been great also.

Regards,

"... you have worked your magic again... "

Hi Nat,

Just got the virtually there itinerary with the flights all confirmed - you have worked your magic again and I am very grateful... Still having a wonderful time in Tahiti - spent the day feeding sharks and stingrays and snorkelling amongst thousands of beautiful fish - we are very happy with the arrangements organised by Tal Pacific and will certainly be happy to use them (and of course you) for our tripping around the Pacific in the next few years.

Regards,

"... really impressed with the service... "

Would just like to say thanks for dealing with everything so efficiently. Have been really impressed with the service.

Feel free to pass this on to whoever might want to see something from a happy customer.

"... THANK YOU, YOU'RE THE BEST!... "

Marissa,

I very much appreciate everything you've done & are continuing to do, so if I forget to say it later, THANK YOU, YOU'RE THE BEST!!

Regards,

"... we will be recommending you to anyone... "

Hi Sophie,

Many thanks to you and all your efforts with booking this holiday! You have been extremely helpful and fulfilled everything that we have wanted! Dean and I are looking forward to our holiday!

One again Sophie THANKYOU SO MUCH! We will be recommending you to anyone we know going away!

"... many thanks for your help... "

Hi Marifil,

"... a real credit to you and to Best Flights... "

Thanks so much young Amy.

You did a great job sorting out a great schedule for me. Your bubbly, friendly and competent style and capability is a real credit to you and to Best Flights.

Please let your manager know you deserve a pay rise!

Thanks Amy. Keep working hard.

All the best,

"... sincere gratitude for outstanding service... "

I wish to express my sincere gratitude for outstanding service from Leigh Thompson Online Travel Consultant. I really appreciate her help with an otherwise difficult situation.

Thank you very much.

"... many thanks for the great service... "

Sent: Friday, 8 February 2008

Faye,

Many thanks for the great service from you at Best Flights.

Cheers from :-)

John

"... excellent service provided... "

Dear Tayla,

I have just returned from my holidays in Germany.

Thanks for organising the ticket and for the excellent service provided.

Thank you for your assistance

Cheers,

"... you've been fantastic!... "

Sent: Wednesday, 6 February 2008

Hi Kate!! How are you?

I'm so sorry if I haven't emailed you since my husband and I came back from our round the world trip last October.

I thought I'd give you summary of our holiday.

Our holiday was really good!! And we can't wait to do it all over again! We're planning to travel again in 2009 (need to save up first!).

I'd go back to see Paris, Switzerland, Prague and Barcelona again! And maybe stay in Austria to see Salzburg and Vienna.

As for the cosmos tour, half of the people on our tour group were from Australia!! And there were a total of 30 people in our group, so we had plenty of space to move around the bus! Otherwise it would have been so crowded!

In regards to coach tours, I don't think I'd do it again, maybe not for more than a week, and I might try Globus or Trafalgar, as they stay in the city centre! Majority of the people in our tour did not like the long bus ride... but were all thankful that we had a very good tour director and we all got along!! Coach tour summary, the coach tour was just too exhaustive and there were not a lot of free time in each places that we went to!! Even when we had a lot of 2-night stays!!

Overall, our holiday was really good even though very exhaustive!! But I'd do it all over again!

Again, thank you so much for all your help and patience in organising my flight! You've been fantastic!! I've been referring you and your website to my friends in regards to their travel plans! So you might receive a number of calls!

Take care.

Cheers,

Georgina

"... a great job well done... "

Hi Kate,

Thanks, Kate, as always a great job well done.

Kindest regards,

"... professionalism and customer skills... "

Hi Max,

Many thanks for your reminder about the visa including the excellent service provided over the phone regarding this booking today. You and your company should be proud of your professionalism and customer skills. Well done!

Kind Regards,

"... wonderful customer service... "

Hi Vera,

Thank you so much for all your help this morning, you were a pleasure to deal with and made a very stressful and worrying time a bit easier for me and I hope your wonderful customer service skills do not go unnoticed.

Kind regards,

"... we really appreciate your work... "

Hi Felicity,

Thanks for your work in getting our flights organised. We now have our E-Tickets and have even reserved all the seats we want of every flight! We old timers are very anal about these things.

We really appreciate your work and the efficiency. A painless process and we’ll certainly continue using Best Flights (this is the second time we have).

Cheers and best wishes,

"... every booking was perfect!!!... "

Good evening Marifil,

All of our other arrangements are now complete and we would like to sincerely thank you for your professional and helpful assistance over the last 2 months. It has been a pleasure working with you and I have passed your website details onto several of my friends at work and I have seen them accessing the site and hunting for deals. Cathy and I will certainly use you again. Incidentally, we got your website details from our daughter and son-in-law who returned last week from a month in the UK and USA after booking with Best Flights. They had a fantastic time and every booking was perfect!!!

Thanks and kind regards. We are hoping to take an extended round the world business class trip in about two years so we hope you are still around to help us. Could you please forward a copy of this email to your boss so that he or she is aware of the fantastic service you have given to us.

"... excellent service... "

Chantelle,

Excellent service - many thanks for your help.

Regards,

"... great to deal with..."

Hi Max,

Many thanks for your email. You have been great to deal with and appreciated your patience, flexibility and all your assistance.

Regards,

"... delighted with your service..."

Thanks Max.

I have been delighted with your service (and patience) - it's much appreciated.

Kindest regards,

"... have been telling everybody about the website..."

Excellent Jacinta! Thanks!

Can I suggest that you guys look at doing some advertising here in Sweden. I have been telling everybody about the website so don't be surprised if you start getting a lot of business on this side of the equator. The travel agencies and websites on this side of Europe are so expensive.

If you wanted to, I would suggest advertising on a website called www.thelocal.se - it’s a newspaper site in English that everyone reads here.

Once again, thanks and will be speaking to you guys soon.

Cheers,

"... first class service in all respects... "

Hi there,

I am a fairly frequent flyer and used to use various other companies...

A friend of mine recommended Best Flights and from start to finish I have found the service outstanding.

"... thanks a million..."

To Best Flights,

I just wanted to let someone in there know how great Rohannah Heath has been in helping me book our family trip. If it wasn't for Rohannah and the help that she gave me when first enquiring, we would never be going on our trip.

She has always been courteous, efficient and even when we had a couple of hiccups, things still managed to be corrected or sorted out.

I would like her to get a bonus or a promotion for her excellent and knowledgeable help. Thanks a million and we are looking forward to our trip in the next couple of weeks.

Regards,

"... excellent service..."

Good morning,

This email is to let you know how impressed I am with the customer service I received from Ms Tammy Cannavale of your organisation.

I recently made some bookings for friends of mine and had the good fortune to have Tammy assist with these bookings. She went out of her way to help with every question thrown at her and sorted out some tricky situations including organising a name change on the ticket as the name given to her was slightly different to that on passenger's passport, we also had to change dates etc etc. Tammy was prompt in her follow up calls and emails and was always courteous and most helpful and she also managed to reassure me when I had concerns. She never lost her patience or her cool.

Please pass my personal thanks to Tammy for her excellent service, and I wish her luck in her career.

Kind regards,

"... The first class service and facilities were excellent value..."

Hi Kelley,

We are back from our trip and I just wanted to say thanks for arranging the flights with Etihad. The first class service and facilities were excellent value. The aircraft were clean and the staff attentive. We had four sectors and only in the last sector was first fully occupied. On the Paris to Abu Dhabi sector, we were the only people in first.

The only down side is the first class lounge in Abu Dhabi is not up to standard but a new lounge is due to be completed in 2008.

The driver pick up in Sydney and London was fantastic.

Once again, thanks for arranging the flights.

"... I wish you all the best..."

Dear Sophie,

I just wanted to let you know how pleased I was both with your website and your personal, very patient and informed service over the telephone. I only happened upon BEST FLIGHTS by chance on the internet, and am very glad I did. I will tell my friends about it.

Please pass this message on to your manager; I wish you all the best in your career.

Sincerely,

see all of 2007 testimonials here...