Testimonials 2008

"... should be very proud of your hard work ..."

Ella thanks again for making my flight bookings so easy and uncomplicated. You should be very proud of your hard work, patiently listening to my needs and getting the bookings right the first time. I really do appreciate your experience and proactive suggestions for making my trip more pleasurable - e.g. like booking the most direct flights to London with Cathay Pacific and changing my flight home from Bangkok to Phuket etc.

How you put up with us over excited travelers I will never know! You certainly will come highly recommend by me.

Good job Ella, thank you

All the best,

"... excellent help once again ..."

Efficient as usual, many thanks. We are hoping to go back to the US in February to see our new grandchild and if we do we will contact you shortly for your excellent help once again.

Best wishes,

"... will definitely recommend Best Flights ..."

Dear Daryl,

I just want to let you know how impressed I was with Brian's help as I organised my flights to Lagos this Tuesday 21st
October. (I fly out next Friday 31st). I had spoken with Natasha on Monday and we encountered a problem with getting me home on Qatar/Singapore Airlines in mid January (no seats available for the special fare.) Natasha had been very helpful also, going through a lot of options with me, but couldn't find a way through. I was discouraged when I rang on Tuesday as it has been a long battle trying to get this trip organised (my pay was held up for 2 1/2 months for one thing!). The aim of this trip is to help out with a new orphanage just started in Freetown. I need to connect with a ministry group in Lagos on the way. Neither place is easy to get to!

I really appreciated Brian's tenacity and positive outlook, to keep searching for options and to appreciate my dilemma and understand how I was feeling. He did not give up, but went the extra mile patiently and professionally. I could tell he was thinking creatively and problem solving. So often you feel people just want to get the call over and done with. I have been searching for flights on the web for 3 months and I can tell most travel agents don't seem to know about the specials that are out there and the options available. Usually anyone I speak to hasn't even heard of Lagos or Sierra Leone!

While I know that I usually go to the non-touristy places and that creates the problem of high prices, less access etc, I was really encouraged to see Brian take the time to work on this challenge till he found a way through. I felt he valued the purpose of my trip and my need to keep costs down.

Most people would say I have taken a big risk to book my flights over the internet instead of with an agent, but I feel that the service I have received, the money I have saved (money I would rather give to the orphanage) and the fact that your staff are informed and know what they are talking about has made this a great option for me! The agents I have contacted, by contrast, have usually taken days/weeks to get back to me with answers on who flies where. (This is very stressful when you need to fly out in a few weeks!) Then it is obvious they know less about it than I do! They often won't think outside the box and have ticket prices as crazy as $1500 - $3000 more than what I have found in my own research and on your site. I guess they get a better commission the higher the fare is. I have also found your site to be consistently easy to access, quick and mostly user-friendly. Some airline sites have been frozen for 3 weeks now. Other search engines (like travel agents) have never heard of Sierra Leone. I'm not sure if some of them have heard of Africa!

So, I would like you to please pass on to both Natasha and Brian my thanks for their help. Brian refused to give up. He was just the right person for a challenge under time pressure (and for a stressed customer!) The service he has given me in securing this fare is something you should know about. I will definitely recommend Best Flights to my friends.

Now I face the challenge of getting flights from Lagos to Freetown and back! HA!

Regards,

"... always just a quick phone call or email away ..."

Dear Faye,

Just letting you know that Andrew returned from his trip to America on the weekend.

We both wanted to thank you for the wonderful job you did in arranging his flights, insurance etc. You made the whole
experience a lot less stress-free for us and we very much appreciated the fact that you were always just a quick phone call or email away. Thanks for your patience!

We intend travelling to Europe next year, so we will be in touch with you then.

Please feel free to forward this email to your supervisor.

Kindest regards,

"... consistent and always helpful ..."

Hi Marissa,

Thank you for keeping on top of all of this – it has been a mammoth job.

It has been good working with you – you have been consistent and always helpful.

Thanks once again. No doubt I will be calling you in the future for more flights – Rod is already thinking of Canada next
year.

"... thank you for being very helpful ...."

Hi Marissa,

Thank you for being very helpful, we are looking forward to a good holiday.

Kind regards,

"... did a great job ..."

Hi Julie,

Just returned from our wonderful holiday in the Cook Islands.

I am just writing to you to give you some feedback.

The Newman's package you booked for us was excellent. As part of the package, we received discount vouchers and a discount card which saved us hundreds of dollars in tours and dining. The package also included a beautiful black pearl necklace to the value of $500 which did include a valuation certificate.

Our accommodation at Moana Sands was fantastic value for where it was situated and right on the best beach in Rarotonga. There was an aquatic nature reserve full of coral and tropical fish right out the front of our unit. Ideal for couples and honeymooner's (there were a few there). Moana Sands also had a fabulous restaurant.

We did have dinner at The Rarotagan which seemed a good place for families with little children. Pretty hectic.

We did go to Aitutaki for a few days which was a highlight of our tour.

Julie thank again for organising such a wonderful holiday for me. Other people we ran into could not believe the inclusions we received as part of our holiday. You did a great job!

Look forward to booking another holiday with you in the near future.

Thanks again,

"... many thanks for helping me out ..."

Hi Marissa,

Hope all is well with you... many thanks for helping me out over the last two years...

Many thanks and look forward to hearing from you.

Kind regards,

"...thanks again for all your help ..."

Hi Ashlee,

I just want to thank you for all your help this afternoon. Talk about putting you under pressure!!! I'm sure there's
nothing you enjoy more on a Friday afternoon than some random business woman calling you and asking for the best deal on a business class flight the next day! I was extremely impressed with how helpful you were, but also the calm, realistic manner in which you dealt with my needs and questions. You didn't show any stress or sign that I was asking for you to pull rabbits out of a hat! Great work!

My company's travel agent is [other company] - they couldn't get me anything under about $12k, and they have buying power and I'm a very regular customer. My husband booked through [other company] - they'd had our requirements for about 3 weeks and couldn't get me anything decent and were trying to push me into economy (turning down an $8k piece of business). But not Ashlee from bestflights.com.au... you came through in a calm, professional manner; it was great doing business with you and I'll be recommending your company to all my friends and family.

Thanks again for all your help, if you ever move to Sydney.... I'd employ you without a doubt!

Have a great weekend,

"... efficient, prompt and honest service ..."

Hello Best Flights,

Thank you for arranging our flights to Vietnam.

I appreciate your efficient, prompt and honest service. I had checked other websites; some were misleading and a few were downright dishonest but your arrangements were exactly as promised. Your airfares were unbeatable!

We will be happy to recommend your services to our friends.

"... you're fantastic ..."

Thanks Marissa, you're fantastic!

Regards,

"... many thanks ..."

Many thanks to you (Marissa) and Brendan for your help.

Arrivederci!

"... our children’s experiences were priceless ..."

Dear Sir / Madam,

We are writing regarding a recent family tour we did with Kumuka Worldwide – Pyramids, Camels and the Red Sea which commenced on 6 September 2008.

We would like to express our appreciation for such a well organised tour. From the fantastic service we received when we booked the tour through Tara Andersen at Best Flights Pty Ltd to the final goodbye from Hisam – the Kumuka representative in Egypt at Cairo Airport.

Hisam met us at the airport and provided impeccable service and ensured that we were transported to our hotel and also
checked us in. This was very much appreciated as we arrived in the early hours of the morning. He advised us on some
highlights of Egypt we could enjoy the next day before our tour commenced and also organised a cruise for us that evening.

Our tour would not have been so memorable without our guide Michael Abdalla El Gandy. Michael made Egypt come alive for us – we will be forever grateful for his ability to explain the Egyptian history in a way our children will remember – forever. Mackenzie and Harrison enjoyed the tour so much and Michael is definitely responsible for a large part of this – too many highlights to list. He would explain everything until we all understood. Michael is definitely an asset to the Kumuka team and we could not thank him enough.

We would definitely recommend Kumuka to any family looking at creating memories for a lifetime – our children’s experiences were priceless.

Kind Regards,

"... pleasure doing business with you ..."

Jen,

Pleasure doing business with you, Thanks for your help. I will make sure to come back to you again for my next holidays.

Cheers,

"... thanks very much for being so helpful ..."

Hi Jen,

"... excellent customer service ..."

Hi,

I just wanted to compliment Best Flights on the excellent customer service that I received recently from Julie Critchison & Jo Gooding. They were both very helpful and provided great customer service with some issues with my travel dates & booking.

I usually use Best Flights anyway, but it is great customer service like this that makes me recommend you to all my friends.

Many thanks.

Sincerely,

"... Service was great, Prices were unbeatable ..."

Hi,

As a first time user of Bestflights, We got an amazing deal from yourselves which enabled my son to compete at the Jetski world finals at Lake Havasu, Arizona USA last week - He secured #2 in Pro Freestyle as well !!

Service was great, Prices were unbeatable, and I have passed on your info to many of our friends and fellow competitors.

Once again, many thanks for a great service - my finishing question is what can you do for next year ???

Kind Regards,

"... great stuff ..."

Hi Natalie,

Thank you for all the arrangements for our trip to Ireland. We had a fantastic time with no hitches. Thank you for your thoroughness. Everything worked out even the early morning transfers in HK and the delayed flight arrival into HK with us texting changes. Great stuff.

Cheers and thanks again.

"... incredibly helpful and friendly ..."

Hi Ashlee,

Am home now and just wanted to send a quick email thanking you for your help.

I've used Best Flights twice now and both my experiences have been excellent. All the staff I've dealt with have been incredibly helpful and friendly. Arranging travel can be stressful and dealing with Best Flights relieves that stress.

Please pass this email onto your manager as I'd like them to be aware of how pleased I was with your assistance.

Kind regards,

"... professional and calming manner ..."

Hi Vera,

I’d just like to say a big thank you re our phone conversation yesterday. You were such a great help displaying patience and understanding to a first time airline ‘booker’.

Your professional and calming manner was very much appreciated.

Have a lovely day.

Regards,

"... we are VERY impressed ..."

Dear Julie,

Thank you for ALL you have done for us. We VERY greatly appreciate it. We are VERY impressed with how smoothly the process has gone. We use Best Flights because we were so impressed with how Valentine Carter 'worked' for us, and now we have appreciated ALL you have done!!! We will be very happy to recommend you to any of our friends who may be needing to plan some travel. A BIG thank you, once again.

Best wishes.

Yours,

"... seriously good customer service ..."

Hi there Ella,

Seriously Ella, you have been more than helpful, and incredibly patient with our itinerary changes. We would not have booked this fare except for your very patient & seriously good customer service. (You responded faster and with more enthusiasm – and details!.)

Thank you so much!

"... an absolute marvel ..."

Jen, hello.

Jen, you are an absolute marvel. Thank you for the help and assistance to us for our trip Europe 2008.

Best wishes.

"... thank you ..."

Vera,

Thank you for your help!

"... fast and VERY nice answer ..."

Vera,

Thanks for your fast and VERY nice answer!

Many greetings from Germany.

"... we look forward to dealing with you ..."

Hi Brendan,

Stephen and I want to thank you for all your help in planning our holiday and for organising brilliant seats for us on all our flights (we had exit row seats on 3 out of 4 flights) we appreciate all your time spent on our plans and we look forward to dealing with you in the future.

Kind Regards,

"... brilliant, thank you so much ..."

Brilliant, thank you so much Marissa.

Thanks for organising it for us, we appreciate the assistance.

I look forward to booking again with Best Flights soon.

"... very easy to use your website ..."

I recently used you for a flight from the UK to Sweden and back.

It was very easy to use your website even for an old Pomme like me.

The price was superb and I have to ask myself why I have to deal with a company in Australia who is far more competitive to the greedy buggers in the UK.

Thanks again, appreciated.

"... we are very happy ..."

... we are very happy and I know all will be well 'cos we have used you before. Thank you Faye and thank you Best Flights. You can put this on the website if you need to.

Get a big wage rise Faye!

Love ya!

"... went above and beyond ..."

Daryl,

I just wanted to say what a great job Jo Gooding has done in helping me organise some fairly complex flights. She went above and beyond to make sure we got the best price and to keep us informed about the risk of losing seats if we didn't pay by certain times etc.

Thanks again for being so professional and obliging.

"... very, very, very impressed with the service ..."

Hi Marifil,

I'd just like to put something in writing that you can forward to your manager (perhaps?!)... I was very, very, very impressed with the service received and how outstanding it was! Being a PA myself it is so refreshing to have someone go all out to get something done for me for a change! Thanks to Jo for all her work with my enquiries and then digging around and finding me great flights to suit my timeframes... and to Marifil for following up when required.

I will recommend Best Flights to everyone I know!

All the best!

Kind regards,

"... really did a great deal for us ..."

Hi Marissa,

I just wanted to say thank you for your help. We had terrific flights and connections from Sydney/London Rome/Sydney. I'm sorry I stressed so much about it in the beginning but thought I should thank you as everything was terrific and you really did a great deal for us.

Thanks again Marissa.

Regards,

"... thank you so much for helping me build my confidence ..."

Hey there Giselle.C. (-:

Thank you so much for helping me build my confidence in using this site 'BEST FLIGHTS' of course (-: All the useful information you provided for me & my young ones has made me sooooo happy!! We have six children, so trying to find affordable fares online is definitely tough here for us, like you had said at the time. The added help by you of course with trying to arrange suitable seating/children's meals for my 3yr old, 4yr old & myself to the best you could, is certainly more than enough than our past experiences with others, that couldn't be bothered.

A mother is always worried about seating arrangements, meals for their children first & foremost and you have made my day by doing the best you could with your sincere patience (sorry for ringing you like 20 times to double-check lol) but in saying that my anxiety attacks have ceased lol because of YOUR PROFESSIONAL help over the phone that I thought, only happens, when you walk into a travel agent. We can only wait & see that these arrangements go through of course on the day, no flight/airline is perfect of course but we all know, just to have that assurance, as a family, is still a lot of help by you!! You had so much information for me at hand that I had doubted before I had paid online through BEST FLIGHTS of course(-:)

Now, I will continue to book with confidence with you in the near future.. AWSUM CUSTOMER SERVICE GISELLE.C! In our books, you're a cool chic!

Till next flights out, toodleZ noodleZ.

"... your very professional assistance... has been much appreciated ..."

Faye, thanks for completing the paperwork side of this Seoul stopover for me, and for my updated Nil Balance statement email. Your very professional assistance with my Korean Air booking has been much appreciated.

"... thanks so much for your help ..."

Hi Marissa,

Yes, I'm loving it here!! Thanks so much for your help, it's much appreciated! :)

Cheers,

"... you have been fantastic and we will certainly use you again ..."

Hi Summer,

Listen, I didn't get your message til you had gone and had to finish the transaction with another person. Do you lose the sale? If so please forward me your manager's email so I can personally put in a thanks for all your help and maybe get any commission due to you.

You have been fantastic and we will certainly use you again. If you leave Best Flights be sure to send your contact details as both Jay and I travel a lot.

Cheers,

"... many many thanks for your help ..."

Hi Marissa,

Many many thanks for your help in getting me home in time. I really appreciate all that you did to get me on these flights. I will make the funeral on time, which is of course very important. Thanks again.

Kind regards,

"... great customer service ..."

Hi Marissa,

I want to thank you very much for your help the other day and advice on airfares.

Thank you for your assistance. Great customer service.

Kindest regards,

"... great service ..."

Thanks so much Marissa for the great service... I have recommended you to many!

"... been a pleasure doing business ..."

Hi Izabelle,

Thanks for asking.

All good, got the e-ticket. All I need is the visa and I'm ready to hit off.

Thanks again for all your help, been a pleasure doing business. You should ask for a promotion, I will recommend you,

See yah,

"... I love Best Flights! ..."

Thank you Chantelle. You have been so helpful and made my life MUCH easier. I love Best Flights! We are going all over the world, have car etc, and I have done the whole thing through your site. I am from Perth too so I love seeing that a great company is based there.

Thanks again.

"... all the arrangements worked like clockwork ..."

Jen,

Sally and I would like to thank you for all your help with our recent holiday to Bali. We had a great time and all the arrangements worked like clockwork. We will be booking for another holiday to Bali next year.

Thank you once again.

"... where would I be without you ..."

STAR!!! You’re wonderful Suzanne! Where would I be without you!! THANKS SOOO MUCH. Have a great weekend.

Take care,

"... exceptional service ..."

Valentine,

The girl Ashlee in your group has given us exceptional service; please give her a pay rise or a promotion, or both.

See you around the rivers and ridges,

"... outstanding service and knowledge ..."

I have been booking flights through one of your consultants Marissa Holliday for the last 3 and a bit years and just want to acknowledge her, through you, for her outstanding service and knowledge that she provides me on a monthly basis. She is certainly an asset to Best Flights. I book with your company not just because of the fantastic deals you have through your website but because of your staff that I deal with over the phone like Ms Holliday.

Regards,

"... gone out of her way to get our seats secured ..."

Hi Valentine,

I would like to bring to your notice the exceptional service of Ashlee Mueller with booking of our flights. She has gone out of her way to get our seats secured in a difficult position. I would like you to applaud her customer service given to us.

Kind Regards,

"... I truly appreciate your help ..."

Dear Tara,

Thanks for your help. I now have my seat confirmed on Emirates departing 14th June can you please let Natalie know that I have it sorted out this end and at no charge because it was a full fare paid.

Thank you and Natalie for all your help. I truly appreciate your help. I will be using your company in the near future. I have passed on this address to a number of our friends in Brisbane.

Kind regards,

"... gonna recommend you get a gold star next to your name ..."

Thanks so much Marissa for all your help so far. I’m gonna recommend you get a gold star next to your name.

"... the standard of service and quality of your website and company that you are associated with is excellent ..."

Hi Liz,

Just a quick note to let you know that all went well with my flights to Europe that you booked for me for travel in May/June (if you remember!!).

Jorja and I are very much looking forward to our next trip in August. I just wanted to let you know that the standard of service and quality of your website and company that you are associated with is excellent. I have been recommending you to all my clients and friends for travel, hotels and car hire.

If you would be so kind as to pass this on to your supervisor, I would like him/her to be aware of my praise.

Thanks and kind regards,

"... you made our booking so simple and stress free ..."

Hi Tara,

Thank you for the impeccable service you gave us with our booking. I HAD SO MANY QUESTIONS, my hubby was in my ear and you had the patience of a saint.

You made our booking so simple and stress free. My husband was the only stressful part!! I am hoping that your supervisor appreciates your professionalism and what an asset you are to the company. Too often in life people are quick to complain, but seldom is credit given when it is due. Tara, once again, thank you so much for your assistance. Please send a copy of this to your Supervisor.

"... I am very pleased to recommend you and your company to all my friends ..."

Dear Tayla,

I hope this email finds you well.

I wanted to take an opportunity after a very stressful week to thank you very much for assisting us in finding ticket for my dad to fly to his mother's funeral in Albania. You were very graceful in your dealing with me and I am very pleased to recommend you and your company to all my friends.

Next time I travel I'll be sure to give you a call.

Once again, thank you very much.

Kind Regards,

"... I'm so so lucky to have found you guys!!! ..."

Dear Best Flights Team,

I'm so so lucky to have found you guys!!! I recently came across your website through Google and I can't stop raving about you guys to everyone and just had to share my feedback with you guys too!

Your website is very user friendly, provided me with a great range of flight details in real time AND ALSO has VERY competitively priced tickets!

So I decided to check out the response I would get if I sent an email. Within hours of sending my two sentence email, I received an email from Jen who provided me with four quotes and options to choose from. I literally felt like that world had been saved 'by Jen'. She's definitely been of great assistance and has definitely calmed all the nerves I've had in organising MY FIRST TRIP overseas. I would definitely like to complete my purchase and further travel arrangements with Jen! Keep up the great work Jen & Team!

I hope that you guys get to enjoy great holidays too!

Kindest regards,

"... I will be sure to use your services again in the future ..."

Dear Kate,

Thank you for your very quick response to my request. All documents received.

I will be sure to use your services again in the future.

Regards,

"... your service has been faultless ..."

Thanks Kate. That should be about everything for the trip now. Thank you so much for helping organise everything.
Your service has been faultless.

Kind regards,

"... I will recommend Best Flights to all my buddies ..."

To whom it may concern,

I would just like to thank one of your hard workers Tayla for assisting me with my booking for my trip to Europe from Melbourne. I work at Anz and we not just pride but are encouraged to be customer responsive at all times. Tayla was that at all times. She not just booked my flights, but also made additional value adding connecting flights for me by giving me ideas on what was available. Price was something I was wary of but Tayla did her best to keep it at a minimum while suggesting extra inter holiday experiences. Her example from which I took was for a Thailand stopover which was something I never would’ve thought of considering.

My flight took a bit of extra initiative of Tayla by checking on extra connecting flights for example as I had to plan my annual leave accordingly around this all. In the end, she stuck it out and got me an exceptional package for a great price. I personally cannot ask for more.

While doing this all, she was extra friendly and was genuinely trying to assist me in every way. I'm glad I got Tayla as she made me feel comfortable, valued and wasn't pushy for the quick sale. It took her probably 1 hour just to look after me and she still wasn't pushy. I have to say she leads by example and should be one that others should look to for exceptional service.

I assure you that I will recommend Best Flights to all my buddies and I will put forward Tayla's name (if possible) so that she can speak, listen and assist friends like she did with me for flights in future.

Best flights are really Best Flights from my experience and has not been painful like some other of the flight industries competitors with service.

Wish your business all the best and will be booking with you guys again in the future. Keep doing whatever you are doing with training etc as it is working.

Best wishes,

"... wish to let you know how impressed I am with the service and professionalism at Best Flights ..."

I wish to let you know how impressed I am with the service and professionalism at Best Flights. Everybody that I have come into contact with has been extremely helpful and informative. I have booked many holidays in the past and have had nothing but dramas. Previously I have had travel agents overcharge, cover me for the wrong dates on my travel insurance, forget to inform about visa and departure tax requirements and never call back when I had a question.

I have found booking a holiday through Best Flights to be extremely easy. It has been wonderful to have our travel consultant, Andrea Manning assisting us. She has always called me back immediately, answered any question and given me plenty of information. I am planning to book many more holidays through Andrea and the Best Flights team as they have all been fantastic.

Regards,

"... our experience with Best Flights and yourself was very positive ..."

Hi Tom,

Many thanks for your notification of the time change re the flight ex Dubai.

In addition, Margaret and I wish to thank you for the excellent way in which you went about organizing our flights home. You kept us informed and never complained about the many changes we made, it was very much appreciated. Our experience with Best Flights and yourself was very positive. We have recommended Best Flights on many occasions to our friends for their travel bookings.

Thanks again Tom.

"... very good at what you do ..."

Hi Marissa,

You are very good at what you do. I hope your boss knows.

Thank you.

"... had a fantastic holiday ..."

Hi Megan,

Just wanted to let you know that we had a fantastic holiday and the vouchers, accommodation, flights etc all went through without any hitches.

We have some wonderful memories and heaps of pictures & video. Also, we just about had blue skies every day and temperature was quite reasonable.

Thank you once again for all your help in putting together our fantastic holiday and I have recommended BestFlights.com.au to all the people I know.

Regards,

"... Excellent customer service ..."

Hi,

I booked my flight in January and am leaving tomorrow. Many people have taken my calls and been very helpful.

Angie helped with car hire as part of the land fare component.

Andrea kindly sent me a link to the list of hotels that qualified for the land fare component.

Brendan has just reserved aisle seats for me on the outgoing flight, and offered advice on how to do the same for myself on my return.

Excellent customer service.

"... an absolute dream ..."

For the past month I’ve been booking flights for my family who are currently travelling through China. It’s virtually impossible to book a domestic flight in China online with real time confirmation. Last night I rang through to your call centre to book a flight for my husband to leave a town in China which has experienced an earthquake. Julie Critchison was an absolute dream – she stayed back, after the office was to close for a special meeting, to ensure that my husband was confirmed on the 7am flight out of Chengdu this morning.

I’ve since booked a flight online for him to leave HK to Xi’an – real time confirmation and no mucking around – just as easy as booking an Australian domestic flight online! I’ll be booking all my flights through you now, I’m only sorry it’s taken me so long to find you.

Thanks again,

"... deserves the highest of praises ..."

Hi Natalie,

Thank you very much for taking the time to reply to my email and to hold flights for me. The service is wonderful as always (Suzanne is always more than fantastic and deserves the highest of praises and lots of chocolates!!!). I have actually booked the Asiana flights online as I liked the idea of a stopover in Seoul as I have never been there before.

I will be in touch the next time I am booking flights and with more notice the next time.

"... superb service ..."

I would like to congratulate you on your superb service. FAYE POTHECARY was most helpful in her suggestions and actions.

I was most impressed by her product knowledge, useful suggestions and immediate notification of bookings and receipt of moneys paid.

"... thank you very much for all your assistance ..."

Good afternoon Marissa,

Firstly, thank you very much for all of your assistance recently regarding the changes to the Royal Brunei flights.

... Knowing we can contact you when rebooking is a great reassurance.

Thank you again Marissa,

Warm regards,

"... really appreciate your effort ..."

Hi Marissa (and Kate),

...thank you again so much for all your help, I really appreciate your effort.

Many thanks,

"... really appreciate your help ..."

Hi Marissa,

Thanks for all your help last night, I know you were working late and I really appreciate your help. The new plan is loads better as we are actually flying less.

I'll be sure to tell people to ask for you when buying flights for this trip.

Cheers,

"... so happy with the ease and simplicity of the whole process ..."

Hi,

This is a bit belated now but I just wanted to say thank you for your help when my partner and I booked our 3 month trip around Nepal and India over New Year. Not only did we get bargain flights and insurance, but you were able to offer our Intrepid tours cheaper than Intrepid could provide directly! We were so happy with the ease and simplicity of the whole process and will definitely book through your site for when we head off on our next great adventure :-)

Thanks again.

"... good service should always be recognised and rewarded ..."

Hi Marifil,

Thank you so much for your speedy service. It was very much appreciated and my husband and I were very much surprised that it was resolved so quickly. We thought it would be a lot of chasing up and calling especially since when we initially called the lady wasn't really able to assist us. I thought I would try sending you an e-mail first since you were so efficient when we booked our tickets and hotel accommodation.

Please pass this on to your manager as I think good service should always be recognised and rewarded.

Thanks again.

"... customer service at its best! ..."

Dear Valentine,

I wish to write you to praise the customer service delivered to me by your travel agent Chloe – on shift 12:30pm - 8:30pm.

She listened well to my needs, wanted to find solutions, demonstrated patience, understanding and empathy, provided overall great customer service and followed up as promised. She has overall given me a wonderful Internet Flight Booking experience. Within 2 days she has booked my 3 tickets to Europe with payment instantly, and she has left me feeling very satisfied and well serviced. I would ask for Chloe again when next dealing with Best Flights.

This is customer service at its best! Make sure you keep this travel agent, she is jewel! I would wish to keep dealing with her. Thank you.

Kind Regards,

"... Best Flights Best Service!! ..."

Hi Daryl and Chris,

I recently recommended friends of mine to book with Best Flights - highlighting 24hr 7 day operation, great prices and most important great friendly professional service.

Martin and his wife plus mother-in-law and kids all booked with Amy one evening from memory. It was around 11pm on a Sunday night. They've hired a villa in Tuscany and taking a family holiday.

She did not let them down, Amy got right onto the booking and was able to secure seats on SQ which was their first preference even though a few other agents said no way.

They were very very impressed and asked me to send this to you. Would be great if you could mention it to Amy as well.

Many thanks to Amy. Best Flights Best Service!!

"... had a fantastic time ..."

Hi Andrea,

Our trip to Switzerland, Paris, Italy and the Mediterranean is over darn it.... We had a fantastic time and could do it all again (after a little break!).

We want to thank you so much for your assistance in getting us the best airfare. I had spoken to half a dozen other travel consultants before you, though none took an interest to help like you did. Your assistance really did make the travel stress free for us. Thanks also for arranging the accommodation in Abu Dhabi through Etihad. What a bonus!!!

Fantastic trip overall though, so thank you once again. It was such a relief to find someone like you who knew what they were talking about.

Regards,

"... wonderful service ..."

Hi Team at Best Flights,

I want to thank you again for your wonderful service.

Over the Christmas period I choose at the last minute to have a break, catch up with friends, family and see some fantastic sights. Only one problem each of them in separate cities, let alone countries!

The choice was easy for me as I had used your services travelling around the world in 2002!

In the space of 31 days; I saw New York for the first time, had Christmas with my Brother and family in Toronto, re-united with my girlfriend in England, caught up with an old friend in Prague, and visited Thailand. Your team allowed me to have an amazing break travelling the world!

The fact that you were able to arrange an itenary within 3 weeks for all these flights was incredible let alone the price at $3500 inclusive.

Thank you so much for your efforts!

I assure you my English girlfriend...soon to be Australian girlfriend and I think you guys are the "best". With all my heart thank you to the whole team for your efforts and continued service. We look forward to using your services a lot more.

"Best" Regards,

Luke

"... courteous, professional, helpful and friendly ..."

Hi Astral,

I would just like to bring your attention to the excellent service provided by Ashlee Mueller today, as she tells me you are her manager.

Not only was she courteous, professional, helpful and friendly, but she went out of her way to look through all the options available to me when searching for my flights. She was patient when I asked her to look in to numerous different dates and flight path combinations and was quick and clear with the results. She returned my calls promptly and readily found any additional information I requested quickly and efficiently even when she did not know the answer herself straight away. she was also very helpful with alternative suggestions to make my travel plans even easier.

Due to Ashlee’s performance today I would happily use Best Flights again and shall be recommending the company to my friends and colleagues.

I am very grateful for the pleasant and easy experience I had with Best Flights and particularly Ashlee.

Regards,

Nick

"... efficient, polite and patient ..."

Hi Amy,

Just wanted to say thank you for booking Richard's flights. It was an absolute delight dealing with you as you were efficient, polite and patient.

Thank you very much and we look forward to booking all our future flights with you and will give [the other travel agency] the flick!

Regards,

"... nice to have customer service that was just perfect! ..."

I would like to thank Best Flights for their incredible bargains!

IN PARTICULAR - I would really like to thank Janine from the online help desk. I had to change a flight and she went above and beyond what she had to do, I really appreciated it and it was nice to have customer service that was just perfect!

Thanks,

"... will be the only agent I will use ..."

Thank you so much Vera, you are terrific!!!

The service and price I have received from you is first class. From now on, you will be the only agent I will use for my overseas travel, which is normally 2 - 3 trips a year.

Again, thank you so much.

"... a job well done ..."

Dear Best Flights,

I have recently finalised a booking with your organisation and in particular Natalie Laffin. Working in retail for some 30 years, our focus is obviously our customer and I would just like to say Natalie's service was friendly and exceptional. We had a late booking for three travelling this Monday 7th April and unfortunately also had the complication of one traveller flying with maiden name requiring an urgent change of the entire itinerary. Natalie was able to secure all flights around the world and save us on the quote provided by our company travel provider total cost $26,128 compared to $57,900. Thank you again for a job well done.

PS. I hope you recognise this internally.

Regards,

"... thanks so much for all your help and patience ..."

Hi Chloe,

I just wanted to say thanks so much for all your help and patience with all my last minute requests/changes - and about 15 minutes - literally - to booking & payment deadline with the Air China fare (plus another customer wanting to confirm payment on another line!)

Thanks again for your very calm and positive attitude - and quick work! I know we'll both have a great trip.

Cheers,

"... great to work with ..."

Hi Marissa,

Have a great holiday!! ... You've been great to work with.

"... thanks for your attention and service ..."

Dear Natalie,

Thanks for your attention and service just now. I appreciate your relaxed and professional manner!!!!

Thanking you again,

"... extremely courteous and professional ..."

Hi,

I have been very disappointed with the travel industry until I contacted Brendan Collins from Best Flights. I haven’t been overseas for 30 years so was looking for some guidance/advice with my trip to Ireland this May. Except for Brendan, my dealings with travel consultants left much to be desired, I had to suggest alternatives – they didn’t offer any suggestions or try to make the trip as hassle free as possible. Brendan on the other hand, took the time to understand my requirements and tried to plan the trip with those in mind. He was extremely courteous and professional, always replying promptly to any additional requests after receiving the exceptional service that Brendan provided, I have recommended Best Flights to all my friends.

My husband and I have recently retired and plan to take many trips overseas in the coming years. I will certainly be using your company again.

Regards,

"... very efficient and pleasant too! ..."

Hi Marifil,

Many thanks for arranging these bookings. Very efficient and pleasant too!

Regards,

"... very well organised ..."

Hello Faye,

To me you appear to be a very well organised person with a pleasant and business like manner.

I especially appreciated your advice of "getting in quick" at the special price. It reinforced the feeling I had about this deal.

Once again, thank you.

Kind regards,

"... YOU ARE THE BEST! ..."

Marissa,

Thank you so much YOU ARE THE BEST!

Have a great Easter break.

"... thank you very much for your professional services ..."

Thanks Felicity, you have turned what could have been a no sale into a sale. I was seconds away from hanging up the phone and going some where else. If you could please print this email off and give it to your boss that would be great. Thank you very much for your professional services.

"... recommend that a reward and recognition is awarded... "

Hi,

This note is to thank Taylor for her wonderful service provided to us in making our travel arrangements to Italy and Hong Kong.

Tayla displayed a very helpful attitude with a 'can do' approach to our enquiries.

She assisted us throughout the process and on all occasions kept us fully informed with the progress of the travel enquiry by telephone and e-mail.

Due to her great service we were able to simplify the booking for the trip.

We would like to commend Tayla on her attitude and willingness to assist and recommend that a reward and recognition is awarded.

Thank You.

Regards,

"... thank you for all the excellent work... "

Dear Dan,

Sorry to bother you one more time. The work you have done to change the bookings and particularly to negotiate with JAL over their change of service to Istanbul was just fantastic. Thank you so much. You should, I hope, be recognised by your supervisors for exemplary service.

Thank you for all the excellent work with this booking.